**About this role:**
Wells Fargo is seeking a Business Accountability Senior Manager to lead and drive the design, development, deployment, and adoption of enhancements to the Consumer Lending Change Management infrastructure. This leader will work across the Consumer Lending organization under aggressive timelines to deliver a world class business change management infrastructure through development and deployment of an operational framework supporting high volume, mid to low complexity business change. Working across multiple stakeholders and business needs to find common yet scalable solutions will be critical for this Senior Manager.
The Consumer Lending Shared Services (CLSS) team is responsible for delivering common services across the Consumer Lending organization. CLSS does that by developing and leading core framework and championing common infrastructure cross-business initiatives that enhance drive excellence in execution, strengthens risk management and increases our overall efficiency across the Consumer Lending group.
The position will report to the Consumer Lending Change Management and New Business Initiatives manager in Consumer Lending Shared Services, Portfolio & Delivery Services team. Learn more about the career areas and business divisions at wellsfargojobs.com.
**In this role, you will:**
+ Manage and develop teams of specialists to oversee moderate to highly complex activities associated with the development and implementation of business-specific programs, processes, and controls which identify, assess, monitor, measure, and mitigate risk
+ Act as an advisor to senior leadership to develop and influence Change Management Target Operating Model components governing and supporting execution of high volume, mid to low complexity business change management. Core focus areas will include: operational specifications, resource needs, goals and measurement metrics, to establish holistic framework to deliver best in class change governance and execution
+ Focus on leveraging common framework and infrastructure consistently across Consumer Lending to mitigate risk, standardize documentation, enhance execution and develop common control strategies on behalf of the business
+ Lead the strategy and resolution of highly complex current and emerging risks which require understanding of business-specific knowledge related to financial crimes, operational risk, audit, legal, credit risk, market risk, IT, systems security, business process management, and applicable business acumen
+ Partner to deploy, onboard, and drive adoption of a new infrastructure leveraging a selected vendor solution
+ Drive continuous enhancements in the Consumer Lending Change Management environment by implementing new practices and controls that can reduce risk and be deployed at scale to strengthen change management effectiveness
+ Identify and recommend opportunities for process improvement, risk mitigation, and control strategies
+ Engage and influence business heads, regulators, control management, risk, legal, and audit partners to successfully ensure appropriate management of business risk
+ Develop and guide a culture of talent development to meet business objectives and strategy
Job posting may come down early due to volume of applicants.
**Required Qualifications:**
+ 6+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 3+ years of management experience
**Desired Qualifications:**
+ 5+ years of change management experience
+ Experience with Consumer Lending business lines and products, preferably within the financial services industry
+ Strategic planning experience in translating leadership vision into executable strategies and initiatives enterprise-wide
+ Experience assessing the adequacy of policies, procedures and processes (includes compliance and building and/or owning operational controls within a large complex organization)
+ Proven ability to work collaboratively and build relationships across a large number of stakeholders and communicate complex concepts in a clear manner, including discussions with senior management
+ Demonstrated ability to exercise independent judgment and creative problem-solving techniques to discern customer, technical, and process impacts
+ Experience leading work efforts and consulting with senior leaders and functional partners to identify opportunities to improve processes and drive for consistency while mitigating risks
+ Leadership experience and ability to effectively manage and engage teams, drive results, navigate conflict, provide feedback/direction, and manage and build relationships with leaders and team members
+ Demonstrated ability to enhance and implement new processes by proactively identifying roadblocks and developing recommendations for unforeseen issues
+ Prior experience working independently in large matrixed corporate environments leading initiatives that impact people, processes, and technology
+ Proven ability to facilitate high impact conversations, navigate conflict and negotiate for an outcome that balances the needs of the business
+ Strong risk management leadership skills
+ Experience with product, program or project management, including Waterfall and Agile project methodologies and its tools like Jira and Confluence
+ Experience executing in a fast paced, high demand, environment while balancing multiple priorities and meeting aggressive deadlines
+ Strong operational process knowledge
+ Experience presenting information in a manner that persuades, educates, and enhances understanding at all levels
+ Service Now application suite experience
+ Experience working in a highly regulated environment
**Job Expectations:**
+ Willingness to work on-site at stated location on the job opening
+ This position offers a hybrid work schedule
+ Ability to travel up to 15%
**Locations:**
+ 2800 S Price Rd, Chandler, AZ 85286
+ 550 S Tryon Charlotte, NC 28202
+ 1525 W W T Harris Blvd, Charlotte, NC 28262
+ 2200 Concord Pike, Wilmington, DE 19803
+ 800 S Jordan Creek Pkwy West Des Moines, IA 50266
+ 660 S 4th St Minneapolis, MN 55415
+ 250 E John Carpenter Fwy, Irving, TX 75062
This position is not eligible for Visa sponsorship.
**Posting End Date:**
18 May 2024
***Job posting may come down early due to volume of applicants.**
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
**Company:** WELLS FARGO BANK
**Req Number:** R-356465-2
**Updated:** Thu May 16 00:00:00 UTC 2024
**Location:** CHANDLER,Arizona