Customer Service Representatives

Eaton Corporation’s North America Electrical Sales Division, is seeking a Global Account Manager to the join the team. This position will be remote work within the USA and relocation will not be available. This position requires 50% travel.

**What you’ll do:**

The Data Center Global Account Manager (GAM) has primary relationship management responsibility for assigned specific accounts for Eaton businesses in the data center segment. The assignment will include: responsibility to create and lead Eaton’s sales strategy for assigned data center accounts globally for Eaton. These targeted accounts will require that this individual will develop account plans and work very closely with local field sales individuals including 3rd party reps. As the initial primary customer interface, this position leads a sales, service and support team in driving accelerated, profitable growth aligned with the action-based account sales plan for each assigned account.

This role is responsible for developing a keen understanding of the assigned account(s) business needs and drivers, decision making process and buying behavior and for leading the development and delivery of specifically tailored value propositions, accurate, recommended solution proposals and complete, customer life-cycle services. Solutions will encompass Eaton’s entire electrical offer portfolio consisting of Products, Systems, Solutions and Services and may also include the complete, ONE EATON portfolio where appropriate by customer.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

**Essential Responsibilities:**

- Account relationship management involving account resources at appropriate decision-making level with titles up to and including C-level executives. On-going assessment of relationship efficiency and effectiveness, ensuring Eaton is in the best position to win profitable business.

- Lead, coordinate and define a single, action-oriented account plan including input from all members of the sales, service and support team assigned and associated with the client(s) and as mutually agreed, where appropriate, by the assigned account(s)

- Project manage the execution of the account plan, providing required status and results reporting on a monthly, quarterly and annual basis

- Lead, create and drive account opportunity identification, pursuit and closure involving applicable Products, Systems, Solutions and Services.

- Provide necessary, company-wide visibility to the assigned account(s) opportunity pipeline and include this critical information in all required status and results reporting

- Lead the establishment of annual and quarterly business goals/quotas for the sales teams and provide necessary information for APEX measurement and goal attainment.

- Ensure necessary regional and local account sales, service & support resources are assigned, engaged in execution of the account plan, actively and with agreed priority. Resolve any resource misalignment or account priority issues with the appropriate regional or local resource structural manager

- Provide specific Voice of Customer feedback to appropriate product, system, solution and service business leaders – for future product development, quality, modification, customer satisfaction and other purposes. Lead Customer relationship review process (CRR) activities for assigned account(s)

- Complete Accounts Management Spreadsheet and follow up actions

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

**Qualifications:**

**Required Qualifications:**

- Bachelor’s Degree from an accredited institution required

- Minimum ten (10) years of sales, marketing, or engineering experience in the electrical industry

- Must possess a valid and unrestricted driver’s license

- Must be legally authorized to work in the United States without company sponsorship

- No relocation is being offered for this role.

- Travel as required and based on the assigned account(s) locations – anticipated up to 30-40%

**Preferred qualifications:**

- MBA or post-graduate degree

- Minimum 10 years of sales or marketing experience

- Manager of people experience

- Strong Power Distribution background

- Minimum 2 years in strategic marketing

- Exposure working in Data Center segment or with target client(s)

- Experience and strong knowledge in Data Center infrastructure and design

**Skills:**

- Excellent problem-solving skills

- Knowledge of competitors and market trends

- Strong interpersonal skills

- Strong team player that actively contributes to the group’s success

- Excellent written and oral communication skills in addition to strong organizational skills

- Proven organizational and multi-tasking skills, with the ability to effectively prioritize and balance workload

- Strong computer skills with Excel, Word, PowerPoint, Outlook, and the Internet

- Demonstrates superior selling skills for important customer services and applications under a variety of challenging circumstances

- Must demonstrate and deliver exceptional customer service

- Experience managing remote teams

- Knowledge of sales techniques, customers, customer relations, and employee development

- Knowledge of products, product applications and distribution channels

- Significant sales presence

- Ability to command in difficult sales situations

- Global Experience

At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. The expected annual salary range for this role is $156521.97 - $229565.56 a year. This role is also eligible for a variable incentive program. _Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations._

**The application window for this position is anticipated to close on May 24.**

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

**Overview**

Carollo Engineers is an internationally recognized environmental engineering firm that specializes in the planning, design, and construction of water and wastewater facilities. We are seeking an Accounting Manager to oversee all general ledger related activities. The ideal candidate will reside in the Phoenix metropolitan area. The work location is Remote with occasional in-office meetings.

At Carollo you’ll make an impact at an organization that does meaningful work, fosters a collaborative team culture, and creates a diverse, inclusive environment where you feel like you belong. You’ll work alongside a collaborative and dynamic team of professionals that is truly passionate about our work. Carollo’s vision is to be the BEST water consulting firm and you’ll find that Carollo is also the best place for you to build your career.

**Responsibilities**

+ Manage a team of 3-5 staff accountants

+ Oversee Accounts Payable by supervising the AP Team Manager

+ Review general ledger transactions to ensure all transactions have been property recorded

+ Review all month end account reconciliations prepared by staff for accuracy and completeness

+ Ensure intercompany transactions are recorded timely and intercompany accounts are reconciled

+ Review system generated currency revaluation reports for accuracy

+ Assist Financial Reporting & Analysis Manager with month end translation of foreign subsidiary financial statements

+ Work with Financial Reporting & Analysis Manager to produce timely and accurate monthly and annual financial statements

+ Manage annual financial statement and overhead audits

+ Ensure various accounting schedules required for year end audit are complete and accurate

+ Research and implement new accounting standards (GAAP); write accounting research memos

+ Understand and implement changes to internal accounting policies and procedures

+ Take initiative for ongoing professional development

+ Special projects and other duties as assigned

**Qualifications**

+ Bachelor’s Degree in Accounting

+ Basic understanding of Federal Acquisition Regulation (FAR) indirect cost rules (unallowable costs)

+ 10+ Years overall accounting experience, preferably including experience in a large public accounting firm

+ 5+ Years accounting experience in an Architecture/Engineering or Construction firm

+ 3+ Years Experience Supervising/Managing a Team

+ Strong understanding of US GAAP; including recent pronouncements

+ Experience implementing new accounting standards

+ Experience in a multi-company, multi-currency entity including consolidation of foreign entities

+ Intermediate to advanced knowledge with MS Excel; includes using advanced Excel functions and pivot tables

+ Detail oriented and highly organized

+ Able to work independently and meet deadlines

+ Excellent written and verbal communication skills, including the ability to interact effectively peers and senior management

+ Able to lead a high functioning team to achieve objectives outlined by management

+ Strong analytical and problem-solving skills

**Preferred Qualifications**

+ CPA or CMA

+ Understanding of IFRS

+ Experience with BST Global ERP

+ Experience with Insight Spreadsheet Server

**Other Compensation and Benefits**

Carollo is committed to providing employees with a competitive, comprehensive benefits program that provides the care employees and their families need to lead healthy, productive lives. Carollo’s benefits package includes paid time off and holidays, comprehensive health insurance coverage, pre-tax savings account options for healthcare, dependent care and commuter expenses, disability insurance and life insurance options for you and your dependents. We also offer free Caregiver Support, Travel Assistance, counseling services and discount programs. Other compensation that may be available includes: 401(k) company contribution matching, tuition reimbursement, discretionary bonuses, career advancement bonuses, professional registration bonuses, employee referral bonuses, and compensatory time for exempt employees. Flexible work arrangements may also be available. Eligibility for benefits varies based on employment status.

**Need help finding the right job?**

We can recommend jobs specifically for you!EOE including disability/veteran (https://careers-carollo.icims.com/connect?back=intro&findajob=1&in\_iframe=1&hashed=-626002157)

**Job Locations** _US-AZ-Phoenix_

**ID** _2024-3275_

**Category** _Accounting/Finance_

**Type** _Full-time, Regular_

**You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.**

**We have training classes starting soon to help you build the successful career that you want - apply today! We provide the support and structure, you provide the interest and motivation.**

**UMR** , **UnitedHealthcare** ’s third - party administrator (TPA) solution, is the nation’s largest TPA. When you work with **UMR** , what you do matters. It's that simple . . . and it's that rewarding.

In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within **UMR** due to our record - breaking growth.

Regardless of your role at **UMR** , the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career.

You like working with people. Even more so, you like helping them. This is your chance to join a team dedicated to helping our members and their families every day. In this joint role as a **Customer Service** and Claims **Representative** , you'll join us on a mission to not only deliver the best customer service in the health care industry, but the best customer service. Period. Your compassion and customer service expertise combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while doing **your life's best work.** **SM**

In this role, you play a critical role in creating a quality experience for the callers that you connect with and those that you correspond with. Every interaction gives you that opportunity to improve the lives of our customers and exceed their expectations. You'll spend the majority of your day by responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and payments. You'll also spend a portion of your time reviewing, researching and processing healthcare claims with the goal to ensure that every claim has a fair and thorough review.

This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 4:30 PM CST (they need to work this shift no matter what time zone they are on). It may be necessary, given the business need, to work occasional overtime.

We offer weeks of paid on-the-job training. The hours of training will be aligned with your schedule.

_*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy._

**Primary Responsibilities:**

+ Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e., benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits / EOBs)

+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

+ Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow - up with the member

+ Review and research incoming healthcare claims from members and providers (doctors, clinics, etc.) by navigating multiple computer systems and platforms and verifies the data / information necessary for processing (e.g., pricing, prior authorizations, applicable benefits)

+ Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g., claims processing policies and procedures, grievance procedures, state mandates, CMS / Medicare guidelines, benefit plan, documents / certificates)

+ Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding

+ Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction, and attendance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED OR equivalent experience

+ 1+ years of prior experience in a call center setting

+ 1+ years of experience in a customer service role

+ Experience with working in the health care and health insurance industry

+ Experience with Medical Terminology

+ Experience with working in a metric - driven work environment

+ Ability to work any 8-hour shift between the hours of 8:00 AM - 4:30 PM CST from Monday - Friday (they need to work this shift no matter what time zone they are on), including the flexibility to work occasional overtime based on business need

+ Must be 18 years of age OR older

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills:**

+ Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner, consistently meeting commitments)

+ Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member

+ Proficient problem - solving approach to quickly assess current state and formulate recommendations

+ Proficient in translating healthcare - related jargon and complex processes into simple, step - by - step instructions customers can understand and act upon

+ Flexibility to customize approach to meet all types of member communication styles and personalities

+ Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience

+ Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over - time and / or weekends, as needed

**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only:** The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _ _ _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

**\#RPO**

**About the role**

Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (SMB") Account Management Team in Arizona. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. This position is critical to driving sustainable growth for merchants, retaining high value accounts, and providing a consultative approach to help businesses to improve operations. By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.

**What You'll Do**

+ Manage and expand a book of business that consists of the highest value local restaurant groups in Arizona

+ Collaborate with your accounts and unlock growth and expansion opportunities

+ Educate the merchants on the value of in-app marketing, Ads, and other product offerings

+ Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues

+ Maintain merchant retention and facilitate brand expansion

+ Develop a strong Uber-first mentality to achieve both personal KPIs and business goals

+ Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties

+ Act as an ambassador of Uber Eats' mission, brand, and product

**Basic Qualifications**

+ At least 3 years of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and annual goals (quota)

**Preferred Qualifications**

+ Experience dealing with integration/POS related issues

+ Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan

+ Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization

+ Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment

+ Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment

+ Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets

+ Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve

+ Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact

+ Effective internal and external communication

+ Experience in SQL

+ CRM experience (Salesforce experience a plus)

+ Google Suite Experience is highly preferred

For Phoenix, AZ-based roles: The base salary range for this role is USD$70,500 per year - USD$78,500 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Location:

4007 E Camelback Rd, Phoenix, Arizona 85018 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

Customer Service Agent

Location:

Scottsdale, AZ, US, 85260

Flexible Work Arrangement: Onsite

Job Category: Customer Standards & Services

Career Level: Graduate / Entry Level

Requisition Id: 2649

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

**Position Summary**

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

**Minimum Requirements**

+ High School Diploma/GED

+ Ability to read and communicate in English

+ Ability to work flexible schedules and in various weather conditions

+ Must obtain an Airport ID Badge within 30 days of employment

**Main Responsibilities**

+ Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner

+ Resolves customer inquiries and complaints fairly and effectively

+ Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

+ Recommends and implements programs to support customer needs

+ Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements

+ Complies with all relevant airport and Jet Aviation policies, regulations, and laws

+ Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

+ Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

**Main Responsibilities Cont.**

**Desired Characteristics**

+ 1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred

+ Passionate about Delivering the Best Experience

+ Willingness to always provide a five-star experience

+ Quickly adaptable to changing priorities and customer needs

+ Able to quickly identify alternative and positive solutions to problems

+ Ability to deal with customer frustrations while still maintaining that positive attitude

+ Promote a Climate of Excellence

+ Aware and sensitive to the concept of luxury and best in class quality

+ Has a sense of urgency for customer requests

+ Communicates clearly, both verbally and in writing

+ Active and effective listener to understand what customers are saying

+ Seeks continuous improvement opportunities

+ Act as a Jet Aviation Brand Ambassador

+ Is positive and has cross-cultural awareness

+ Establishes self-accountability

+ Embraces feedback and coaching

+ Naturally empathetic

+ Ability to demonstrate good communication skills

+ Ability to work calmly and effectively under pressure

+ Ability to demonstrate multitasking abilities.

+ Cultural awareness and related sensitivity

+ Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

**Physical Demands**

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

**Compensation Data**

The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $18.00-$19.00 per hour.

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Customer Service Agent

Location:

Scottsdale, AZ, US, 85260

Flexible Work Arrangement: Onsite

Job Category: Customer Standards & Services

Career Level: Graduate / Entry Level

Requisition Id: 2650

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

**Position Summary**

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

**Minimum Requirements**

+ High School Diploma/GED

+ Ability to read and communicate in English

+ Ability to work flexible schedules and in various weather conditions

+ Must obtain an Airport ID Badge within 30 days of employment

**Main Responsibilities**

+ Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner

+ Resolves customer inquiries and complaints fairly and effectively

+ Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

+ Recommends and implements programs to support customer needs

+ Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements

+ Complies with all relevant airport and Jet Aviation policies, regulations, and laws

+ Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

+ Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

**Main Responsibilities Cont.**

**Desired Characteristics**

+ 1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred

+ Passionate about Delivering the Best Experience

+ Willingness to always provide a five-star experience

+ Quickly adaptable to changing priorities and customer needs

+ Able to quickly identify alternative and positive solutions to problems

+ Ability to deal with customer frustrations while still maintaining that positive attitude

+ Promote a Climate of Excellence

+ Aware and sensitive to the concept of luxury and best in class quality

+ Has a sense of urgency for customer requests

+ Communicates clearly, both verbally and in writing

+ Active and effective listener to understand what customers are saying

+ Seeks continuous improvement opportunities

+ Act as a Jet Aviation Brand Ambassador

+ Is positive and has cross-cultural awareness

+ Establishes self-accountability

+ Embraces feedback and coaching

+ Naturally empathetic

+ Ability to demonstrate good communication skills

+ Ability to work calmly and effectively under pressure

+ Ability to demonstrate multitasking abilities.

+ Cultural awareness and related sensitivity

+ Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

**Physical Demands**

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

**Compensation Data**

The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $18.00-$19.00 per hour.

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Customer Service Agent

Location:

Scottsdale, AZ, US, 85260

Flexible Work Arrangement: Onsite

Job Category: Customer Standards & Services

Career Level: Graduate / Entry Level

Requisition Id: 2651

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

**Position Summary**

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

**Minimum Requirements**

+ High School Diploma/GED

+ Ability to read and communicate in English

+ Ability to work flexible schedules and in various weather conditions

+ Must obtain an Airport ID Badge within 30 days of employment

**Main Responsibilities**

+ Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner

+ Resolves customer inquiries and complaints fairly and effectively

+ Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

+ Recommends and implements programs to support customer needs

+ Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements

+ Complies with all relevant airport and Jet Aviation policies, regulations, and laws

+ Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

+ Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

**Main Responsibilities Cont.**

**Desired Characteristics**

+ 1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred

+ Passionate about Delivering the Best Experience

+ Willingness to always provide a five-star experience

+ Quickly adaptable to changing priorities and customer needs

+ Able to quickly identify alternative and positive solutions to problems

+ Ability to deal with customer frustrations while still maintaining that positive attitude

+ Promote a Climate of Excellence

+ Aware and sensitive to the concept of luxury and best in class quality

+ Has a sense of urgency for customer requests

+ Communicates clearly, both verbally and in writing

+ Active and effective listener to understand what customers are saying

+ Seeks continuous improvement opportunities

+ Act as a Jet Aviation Brand Ambassador

+ Is positive and has cross-cultural awareness

+ Establishes self-accountability

+ Embraces feedback and coaching

+ Naturally empathetic

+ Ability to demonstrate good communication skills

+ Ability to work calmly and effectively under pressure

+ Ability to demonstrate multitasking abilities.

+ Cultural awareness and related sensitivity

+ Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

**Physical Demands**

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

**Compensation Data**

The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $18.00-$19.00 per hour.

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Customer Service Agent

Location:

Scottsdale, AZ, US, 85260

Flexible Work Arrangement: Onsite

Job Category: Customer Standards & Services

Career Level: Graduate / Entry Level

Requisition Id: 2652

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

**Position Summary**

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

**Minimum Requirements**

+ High School Diploma/GED

+ Ability to read and communicate in English

+ Ability to work flexible schedules and in various weather conditions

+ Must obtain an Airport ID Badge within 30 days of employment

**Main Responsibilities**

+ Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner

+ Resolves customer inquiries and complaints fairly and effectively

+ Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

+ Recommends and implements programs to support customer needs

+ Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements

+ Complies with all relevant airport and Jet Aviation policies, regulations, and laws

+ Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

+ Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

**Main Responsibilities Cont.**

**Desired Characteristics**

+ 1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred

+ Passionate about Delivering the Best Experience

+ Willingness to always provide a five-star experience

+ Quickly adaptable to changing priorities and customer needs

+ Able to quickly identify alternative and positive solutions to problems

+ Ability to deal with customer frustrations while still maintaining that positive attitude

+ Promote a Climate of Excellence

+ Aware and sensitive to the concept of luxury and best in class quality

+ Has a sense of urgency for customer requests

+ Communicates clearly, both verbally and in writing

+ Active and effective listener to understand what customers are saying

+ Seeks continuous improvement opportunities

+ Act as a Jet Aviation Brand Ambassador

+ Is positive and has cross-cultural awareness

+ Establishes self-accountability

+ Embraces feedback and coaching

+ Naturally empathetic

+ Ability to demonstrate good communication skills

+ Ability to work calmly and effectively under pressure

+ Ability to demonstrate multitasking abilities.

+ Cultural awareness and related sensitivity

+ Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

**Physical Demands**

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

**Compensation Data**

The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $18.00-$19.00 per hour.

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Customer Service Agent

Location:

Scottsdale, AZ, US, 85260

Flexible Work Arrangement: Onsite

Job Category: Customer Standards & Services

Career Level: Graduate / Entry Level

Requisition Id: 2653

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

**Position Summary**

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

**Minimum Requirements**

+ High School Diploma/GED

+ Ability to read and communicate in English

+ Ability to work flexible schedules and in various weather conditions

+ Must obtain an Airport ID Badge within 30 days of employment

**Main Responsibilities**

+ Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner

+ Resolves customer inquiries and complaints fairly and effectively

+ Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

+ Recommends and implements programs to support customer needs

+ Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements

+ Complies with all relevant airport and Jet Aviation policies, regulations, and laws

+ Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

+ Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

**Main Responsibilities Cont.**

**Desired Characteristics**

+ 1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred

+ Passionate about Delivering the Best Experience

+ Willingness to always provide a five-star experience

+ Quickly adaptable to changing priorities and customer needs

+ Able to quickly identify alternative and positive solutions to problems

+ Ability to deal with customer frustrations while still maintaining that positive attitude

+ Promote a Climate of Excellence

+ Aware and sensitive to the concept of luxury and best in class quality

+ Has a sense of urgency for customer requests

+ Communicates clearly, both verbally and in writing

+ Active and effective listener to understand what customers are saying

+ Seeks continuous improvement opportunities

+ Act as a Jet Aviation Brand Ambassador

+ Is positive and has cross-cultural awareness

+ Establishes self-accountability

+ Embraces feedback and coaching

+ Naturally empathetic

+ Ability to demonstrate good communication skills

+ Ability to work calmly and effectively under pressure

+ Ability to demonstrate multitasking abilities.

+ Cultural awareness and related sensitivity

+ Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

**Physical Demands**

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

**Compensation Data**

The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $18.00-$19.00 per hour.

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.