Azpipeline_org

Transportation, Logistics & Distribution

Railroad Conductors and Yardmasters

Coordinate activities of switch-engine crew within railroad yard, industrial plant, or similar location.

Salary Breakdown

Railroad Conductors and Yardmasters

Average

$62,990

ANNUAL

$30.28

HOURLY

Entry Level

$49,530

ANNUAL

$23.81

HOURLY

Mid Level

$62,655

ANNUAL

$30.12

HOURLY

Expert Level

$75,780

ANNUAL

$36.43

HOURLY


Current Available & Projected Jobs

Railroad Conductors and Yardmasters

40

Current Available Jobs

1,320

Projected job openings through 2024


Sample Career Roadmap

Railroad Conductors and Yardmasters

Degree Recommendations


Top Expected Tasks

Railroad Conductors and Yardmasters


Knowledge, Skills & Abilities

Railroad Conductors and Yardmasters

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Public Safety and Security

KNOWLEDGE

Transportation

KNOWLEDGE

English Language

KNOWLEDGE

Education and Training

KNOWLEDGE

Law and Government

SKILL

Speaking

SKILL

Monitoring

SKILL

Coordination

SKILL

Critical Thinking

SKILL

Active Listening

ABILITY

Oral Expression

ABILITY

Oral Comprehension

ABILITY

Problem Sensitivity

ABILITY

Near Vision

ABILITY

Far Vision


Job Opportunities

Railroad Conductors and Yardmasters

  • Part Time Dispatch Supervisor
    UPS    Goodyear, AZ 85338
     Posted 2 days    

    **Job Title:** PT - Supervisor

    **Department:** Feeder Dispatch

    **Days:** Mon - Fri **Hours Per Week:** 27.5

    **Commitment to Position:** 2 years **Hours:** 11:00pm - 4:30am

    **Flex Time:** N

    **Rotating Shifts:** N

    **Travel:** N

    **Job Freeze:** N

    **Work Location:** 8100 Air Commerce Drive Louisville, KY 40219

    **Manager:** Allen Claycomb **Supervisor:** Antonio Frey

    **Work Environment:** The PT Sup job is fast paced. Must be able to multitask handling phone calls, talking with drivers, monitoring and inputting information into the computer systems.

    **Job Summary:** The Sleeper Team PT Sup is responsible for managing sleeper team needs on a daily basis. He/ She coordinates schedules and packet information for drivers. The Sleeper Team PT Sup responds to driver requests and adjusts driver schedules as needed.

    **Job Description:**

    + Reviews requests to accurately plan driver schedules.

    + Discusses needs with drivers to ensure they have sufficient information.

    + Communicate schedule changes to drivers and management

    + Communicate any potential issues with daily staffing to management

    + Order supplies for Feeders

    + Communicate any essential documents to the drivers or management in regards to their safety.

    + Organize documents daily that are essential to the driver to perform their job

    + Communicate with Penske about equipment needs and ensure they are compliant

    + Verbally communicates to the sleeper drivers about safety

    + Reviews and analyzes data (e.g., volume, missed packages, delivery failures, etc.) to create plans maximizing Dispatch results.

    + Checks driver staffing reports weekly to assign an appropriate number of drivers for fulfilling transportation needs.

    + Completes volume reports to communicate projected transportation flows for the next shift.

    + Reviews drivers’ hours of service daily to ensure compliance with regulations (e.g. Department of Transportation, etc.).

    + Observes drivers to verify proper uniform is worn and UPS’s Safe Work Methods are utilized.

    + Reviews safety reports (e.g., Driver Vehicle Inspection Report Car Condition Report , and Powered Industrial Truck Operator Report ) to comply with regulations.

    **Required Skills:** Distinguishes between “big picture” concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail. Demonstrates a detailed understanding of processes, procedures and methods for ground transportation operations; demonstrates a broad knowledge of tools, equipment and technology used in ground transportation operations (HFCS/TFCS/IVIS Client); identifies root causes of recurring issues within ground transportation. Understands basic labor principles and practices; recognizes the importance of positive relationships with unionized employees; identifies unionized employees’ basic concerns. Has knowledge and experience of Local City Pickups. Must know how to track the on time network using IVIS Client and HFCS.

    **Additional Skills:** Must be certified in HFCS, TFCS and IVIS Client. Must be able to work in outside conditions periodically and lift up to 70 pounds.

    **Interpersonal Skills:** Need to be able to effectively communicate verbally with customers and drivers. Need to have good listening skills. Need to be able to problem solve and make good decisions.

    UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

    **Company:** UNITED PARCEL SERVICE

    **Category:** Operations, Feeder Driver

    **Requisition Number:** 247152

    **Location:** Goodyear,Arizona


    Employment Type

    Full Time

  • Dispatcher-Immediate Opening
    Roto Rooter    Tempe, AZ 85282
     Posted 2 days    

    Roto-Rooter, America’s premiere plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but it’s our future that has us so excited!

    We have an excellent opportunity available for a DISPATCHER in our Call Center.

    + Liaison between our field technicians and customers nationwide.

    + Distribute jobs to field technicians.

    + Manage the workload of field technicians throughout the Eastern portion of the country.

    + Interact with customers to keep them informed of the status of their assigned field technician’s arrival.

    + Relay necessary job information to the field technician.

    + Receive incoming calls from both customers and the field and input information as requested.

    + Resolve any customer service issues.

    + Follow and adhere to company procedures and protocols.

    + Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment

    + Able to multi task and work under pressure within a high volume work environment.

    + Excellent customer service skills essential along with a desire to provide word class customer service.

    + Solid computer skills (Outlook Email, Microsoft Word and Excel)

    + AS400 and Salesforce knowledge preferred

    + Proven history of working successfully within a team envorinment.

    + Commited to maintaining good attendance and performance.

    At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

    + Medical Benefits

    + Prescription Drug Card

    + Dental Insurance

    + Paid Vacation

    + Paid Training

    + Life Insurance

    + 401K Savings Plan

    + Tuition Reimbursement

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

    IN1231

    PM1

    External Company Name: Roto-Rooter Plumbing & Drain Service

    External Company URL: rotorooter.com

    Street: 1721 W. Greentree Drive


    Employment Type

    Full Time

  • Retail Operations Manager - Base File
    PennyMac    Phoenix, AZ 85067
     Posted 2 days    

    **Overview**

    The Retail Operations Manager is responsible for enabling and perfecting technical processing performance, productivity, quality and service delivery. Critical to the success of this role is the incumbent’s ability to influence behavior and ensure consistency in workflow and organizational approach. Average team size will be 10 employees.

    **Job Description**

    + Effectively manage the competing objectives of output and quality.

    + Achieve quality performance results at PennyMac standard or above.

    + Ensure operations team operates in accordance with established Retail Operations organizational design, workflow, role and task assignment standards.

    + Maximize the use of technology and limited documentation programs to enhance the customer experience and achieve the highest levels of efficiency.

    + Conduct regular meetings to ensure open communication, mutual understanding of team and fulfillment site goals and objectives.

    + Ensure there is a spirit of cooperation within the fulfillment site and with other PennyMac departments. Serve as an escalation resource to resolve customer complaint issues.

    + Establish and communicate to employees the requirements and accountabilities for superior job performance.

    + Encourage initiative and recognize employee achievement.

    + Perform other related duties as required and assigned

    + Demonstrate behaviors which are aligned with the organization’s desired culture and values

    **Ideal Candidate will have the following:**

    + Working knowledge of Fannie, Freddie, FHA and VA guidelines

    + Proficiency in use of computers and software

    + Results oriented and performance management focused

    + Exercises good judgment; Effective organizational skills

    + Ensures there are current plans to guide the work unit and they are understood

    + Manages workflow to enhance productivity and minimize stress

    + Must be highly proficient in Excel and Word

    + Must be a team player with strong attention to detail and able to work independently

    + Proven track record at delivering timely and accurate information in a fast-paced environment

    + Excellent critical thinking, problem solving, mathematical skills and sound judgment

    + Strong business acumen and ability to interface with executive management

    **Years of Experience:**

    5

    **Education:**

    Bachelor's Degree

    **Need help finding the right job?**

    We can recommend jobs specifically for you!

    **Requisition ID** _20-16413_

    **Location** _US-AZ-Phoenix_

    **Position Type** _Regular_

    **Category** _Retail Mortgage Operations_

    **Education** _Bachelor's Degree_

    **Years of Experience** _5_


    Employment Type

    Full Time

  • Retail Operations Manager - Closing Review
    PennyMac    Phoenix, AZ 85067
     Posted 2 days    

    **Overview**

    The Retail Operations Manager is responsible for enabling and perfecting technical processing performance, productivity, quality and service delivery. Critical to the success of this role is the incumbent’s ability to influence behavior and ensure consistency in workflow and organizational approach. Average team size will be 10 employees.

    **Job Description**

    + Effectively manage the competing objectives of output and quality.

    + Achieve quality performance results at PennyMac standard or above.

    + Ensure operations team operates in accordance with established Retail Operations organizational design, workflow, role and task assignment standards.

    + Maximize the use of technology and limited documentation programs to enhance the customer experience and achieve the highest levels of efficiency.

    + Conduct regular meetings to ensure open communication, mutual understanding of team and fulfillment site goals and objectives.

    + Ensure there is a spirit of cooperation within the fulfillment sit and with other PennyMac departments. Serve as an escalation resource to resolve customer complaint issues.

    + Establish and communicate to employees the requirements and accountabilities for superior job performance.

    + Encourage initiative and recognize employee achievement.

    + Perform other related duties as required and assigned

    + Demonstrate behaviors which are aligned with the organization’s desired culture and values

    **Ideal Candidate will have the following:**

    + Working knowledge of Fannie, Freddie, FHA and VA guidelines

    + Proficiency in use of computers and software

    + Results oriented and performance management focused

    + Exercises good judgment; Effective organizational skills

    + Ensures there are current plans to guide the work unit and they are understood

    + Manages workflow to enhance productivity and minimize stress

    + Must be highly proficient in Excel and Word

    + Must be a team player with strong attention to detail and able to work independently

    + Proven track record at delivering timely and accurate information in a fast-paced environment

    + Excellent critical thinking, problem solving, mathematical skills and sound judgment

    + Financial Services and, if possible, mortgage industry experience preferred

    + Strong business acumen and ability to interface with executive management

    **Years of Experience:**

    5

    **Education:**

    Bachelor's Degree

    **Need help finding the right job?**

    We can recommend jobs specifically for you!

    **Requisition ID** _20-16538_

    **Location** _US-AZ-Phoenix_

    **Position Type** _Regular_

    **Category** _Retail Mortgage Operations_

    **Education** _Bachelor's Degree_

    **Years of Experience** _5_


    Employment Type

    Full Time

  • Pipeline-Mortgage Retail Operations Manager - Customer Contact
    PennyMac    Phoenix, AZ 85067
     Posted 2 days    

    **Overview**

    The Retail Operations Manager is responsible for enabling and perfecting technical processing performance, productivity, quality and service delivery. Critical to the success of this role is the incumbent’s ability to influence behavior and ensure consistency in workflow and organizational approach. Average team size will be 10 employees.

    **Job Description**

    + Effectively manage the competing objectives of output and quality.

    + Achieve quality performance results at PennyMac standard or above.

    + Ensure operations team operates in accordance with established Retail Operations organizational design, workflow, role and task assignment standards.

    + Maximize the use of technology and limited documentation programs to enhance the customer experience and achieve the highest levels of efficiency.

    + Conduct regular meetings to ensure open communication, mutual understanding of team and fulfillment site goals and objectives.

    + Ensure there is a spirit of cooperation within the fulfillment sit and with other PennyMac departments. Serve as an escalation resource to resolve customer complaint issues.

    + Establish and communicate to employees the requirements and accountabilities for superior job performance.

    + Encourage initiative and recognize employee achievement.

    + Perform other related duties as required and assigned

    + Demonstrate behaviors which are aligned with the organization’s desired culture and values

    **Ideal Candidate will have the following:**

    + Working knowledge of Fannie, Freddie, FHA and VA guidelines

    + Proficiency in use of computers and software

    + Results oriented and performance management focused

    + Exercises good judgment; Effective organizational skills

    + Ensures there are current plans to guide the work unit and they are understood

    + Manages workflow to enhance productivity and minimize stress

    + Must be highly proficient in Excel and Word

    + Must be a team player with strong attention to detail and able to work independently

    + Proven track record at delivering timely and accurate information in a fast-paced environment

    + Excellent critical thinking, problem solving, mathematical skills and sound judgment

    + Financial Services and, if possible, mortgage industry experience preferred

    + Strong business acumen and ability to interface with executive management

    **Years of Experience:**

    5

    **Education:**

    Bachelor's Degree

    **Need help finding the right job?**

    We can recommend jobs specifically for you!

    **Requisition ID** _20-13669_

    **Location** _US-AZ-Phoenix_

    **Position Type** _Regular_

    **Category** _Retail Mortgage Operations_

    **Education** _Bachelor's Degree_

    **Years of Experience** _5_


    Employment Type

    Full Time

  • Operations Manager
    KBR    Glendale, AZ 85304
     Posted 2 days    

    **Title:**

    Operations Manager

    KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, intelligence community, NASA and other federal agencies. KBR’s areas of expertise include engineering, logistics, operations, science, program management, mission IT and cybersecurity.

    **Duties and Responsibilities:**

    + Analyzes, organizes, plans and administers various phases of day-to-day provisioning, spares, or maintenance/repair activities for one or more highly complex programs.

    + Analyzes complex contractual documents, technical data, customer usage data, customer maintenance practices, customer operation characteristics, and related reports for assigned contracts to determine spares provisioning or maintenance/repair requirements.

    + Develops logistics plans in order to enhance distribution of goods and supplies.

    + Identifies, prioritizes, and assesses key logistics assets and infrastructures.

    + Develops policies, guidelines, and procedures to ensure quality and cost control.

    + Conducts distribution and network studies, monitors inventory and analyzes requirements in order to develop strategies to achieve desired delivery times.

    + Responsible for solving highly technical and complex problems for several projects.

    + Develops and improves processes and direction for projects.

    + Considered as a resource for resolution of unique or complex problems.

    + Has manufacturing tooling, sundries and process experience.

    **Preferred Qualifications and Skills Requirements:**

    + Bachelors Degree or equivalent experience.

    + A minimum of 10 years experience in the logistics field.

    + SAP knowledge required.

    KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

    **Scheduled Weekly Hours:**

    40

    KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

    KBR is a global provider of differentiated professional services and solutions across the asset and program life cycle within the government services and technology sectors. KBR employs approximately 28,000 people worldwide with customers in more than 80 countries and operations in 40 countries. ​

    KBR is proud to work with customers across the globe to provide technology, value-added services, and long- term operations and maintenance services to ensure consistent delivery with predictable results. **At KBR, We Deliver.**


    Employment Type

    Full Time

  • Senior Operations Manager, Small Parcel Network Optimization - Express Scripts
    Cigna    Tempe, AZ 85282
     Posted 2 days    

    **POSITION SUMMARY**

    The Sr. Manager, Small Parcel Network Optimization is responsible for the day-to-day planning and execution of activities that optimize and enhance our BE fulfillment shipping and postage network. This position will report to the Director of Fulfillment Optimization. There is possibility for this role to have direct reports, and accordingly, willingness and ability to lead, coach and develop employees is desired. The Sr. Manager will work with many internal and external cross-functional teams regularly in working to drive improvements in cost, service, delivery and accuracy in our shipping network. This position will interface with all BE fulfillment sites regularly, as well as all shipping and postage vendors, and as such some travel is required (<20%). Experience in data analytics, vendor management, project management and interfacing with Senior Leadership necessary.

    **What you will do:**

    + Be a key leader/partner in supporting Express Scripts' shipping roadmap and vision

    + Enhance and optimize enterprise shipping and postage footprint and network

    + Drive reduction in annual postage spend, reduced transit time and improved delivery service through strategic and creative analysis

    + Assist with initial new carrier assessments and Requests for Information

    + Analyze RFI and RFQ responses. Benchmark rate information versus historic pricing and versus competition. Model different scenarios in terms of impact on cost and performance, make recommendations, and support leadership in making carrier optimization decisions

    + Support the development and application of cost models

    + Obtain data and stakeholder input to support carrier performance and business reviews.

    + Identify, review and report on carrier metrics and savings for category activities. Connect carrier performance reporting to other business groups

    + Interface with all back end Fulfillment Centers, Procurement, Finance, Technology and others regularly

    + Lead/coach/develop a team of multiple direct reports to achieve departmental goals

    + Is a persuasive communicator, has excellent facilitation and presentation techniques and is comfortable presenting to all levels of management

    + Proficient in data analysis tools, processes and best practices. Solid knowledge of industry trends and innovations

    + Eventually be responsible for helping to shape the future vision and roadmap for the postage and shipping functions

    **What you need to do the job:**

    + Bachelor’s degree preferred; MBA preferred

    + 8 years experience in an relevant operations environment preferred

    + 2-5+ years Transportation/Logistics/Supply Chain industry experience with a focus in Small Parcel Shipping in a B2C environment

    + Demonstrated leadership skills; supervisory experience

    + Experience applying lean methodologies and implementing continuous improvement initiatives

    + PC skills including proficiency in Microsoft office

    + Moderate relational database query skills (e.g., Access)

    + Knowledge of Tableau is a plus

    + Advanced problem solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies

    + Analytical thinking, demonstrated ability to leverage data for problem solving

    + Basic financial analysis skills

    + Demonstrated ability to delegate to direct and indirect reports, ability to focus on top priorities

    + Excellent communication skills, including written and verbal

    + Able to work towards specific deliverables within a environments of tight deadlines and significant pressure

    + Knowledge of PBM or Healthcare industry preferred

    + Excellent customer service skills required

    + Operations knowledge and experience required – includes specific experience using data analytics and reporting as a means to manage

    + Operational decision-making (i.e., staffing, demand planning, quality, etc.)

    *LI-DH1

    **About Cigna**

    Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

    When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

    _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

    _If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response._


    Employment Type

    Full Time

  • Distribution Center Operations Manager
    AutoZone, Inc.    Tolleson, AZ 85353
     Posted 2 days    

    SUMMARY:

    Oversees and supervises daily operation of a single shift in the distribution center. Communicates with DC Manager about areas and issues that require attention.

    RESPONSIBILITIES:

    + Assist advisors in all departments Create a pulling and delivery schedule with transportation manager that maintains an equal daily workload.

    + Develop accurate production rate in each section of the DC Attend five-minute daily meetings in different departments to communicate and prioritize assignments, safety issues and extra tasks.

    + Oversee housekeeping daily to maintain a safe working environment.

    + Work with inventory manager to slot merchandise to be pulled correctly with other store merchandise.

    + Keep closed box in returns to be shipped to vendor to a minimum. Communicate new policies and procedures to advisors and AutoZoners Column total should equal 100%.

    REQUIREMENTS:

    + High school diploma or equivalent (G.E.D.), may include specialized or vocational courses.

    + Five to seven years.

    + No special requirement

    AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.


    Employment Type

    Full Time

  • Operations Manager
    CVS Health    Phoenix, AZ 85067
     Posted 4 days    

    **Job Description**

    The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

    The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

    • Overall store management, supervision, and policy implementation

    • Sales and inventory management

    • Employee staffing, training, and development

    • Financial management

    • Customer service leadership

    Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

    **Essential Functions:**

    **1. Management**

    • Lead others and work effectively with store crews

    • Supervise, assign and direct activities of the store’s crew

    • Effectively communicate information to store crew and supervisors in an open and timely manner

    • Support Store Manager with actions plans for operational and service improvement

    **2. Customer Service**

    • Assist customers with their questions, problems and complaints

    • Promote CVS customer service culture (greet, offer help, and thank)

    **Required Qualifications**

    + Deductive reasoning ability, advanced analytical skills and computer skills.

    + Advanced communication skills, leadership, supervision, and influencing skill

    + Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

    **Preferred Qualifications**

    + Experience as a retail manager or supervisor

    **Education**

    + High school diploma or equivalent required

    **Business Overview**

    At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

    We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.


    Employment Type

    Full Time

  • Dispatcher/Router Combo
    Waste Management    Tempe, AZ 85282
     Posted 5 days    

    Equal Opportunity Employer: Minority/Female/Disability/Veteran

    Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

    *_I. Job Summary_*
    Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.

    *_II. Essential Duties and Responsibilities_*
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
    * Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
    * Works with sites and the service department to optimize routes based on needs of the customer.
    * Determines the daily level of driver staffing to provide best mix of responsiveness and productivity
    * Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
    * Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
    * Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
    * Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
    * Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field
    *__*
    *_III. Supervisory Responsibilities_*
    This job has no supervisory duties.

    *__*
    *_IV. Qualifications_*
    The requirements listed below are representative of the qualifications necessary to perform the job.

    __
    _A. Education/Experience_
    * Education: High School Diploma or G.E.D (accredited).
    * Experience: Six (6) months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills.
    __
    _B. Certificates, Licenses, Registrations or Other Requirements_
    * None required.
    _C. Other Knowledge, Skills or Abilities Required_
    * Computer skills with ability to handle multiple programs and systems
    * Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices
    * Must have the desire and ability to learn Waste Management proprietary software applications
    *__*
    *_Benefits_*
    At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

    If this sounds like the opportunity that you have been looking for, please click "Apply.”

    **Job:** **Administrative Support*

    **Title:** *Dispatcher/Router Combo*

    **Location:** *Arizona-Tempe*

    **Requisition ID:** *20011996*


    Employment Type

    Full Time


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