Fraud Examiners, Investigators and Analysts

**Extraordinary Careers. Endless Possibilities.**

**With the nation’s largest home infusion provider, there is no limit to the growth of your career.**

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.

As a two-year recipient of the Gallup Exceptional Workplace Award, we recognize that part of being extraordinary is building a **thriving workforce that is as diverse as the patients and communities we serve.**

Join a company that is taking action to develop a culture that is more inclusive, respectful, engaging and rewarding for all team members. We are committed to hiring, developing, and retaining a diverse workforce.

**Job Description Summary:**

The Director, Compliance Investigations is responsible for developing and maintaining a comprehensive compliance investigation program, including managing the company’s confidential ethics and compliance hotline, conducting investigations into potential compliance violations, performing root cause analysis to address compliance deficiencies, implementing corrective actions to mitigate risk, and providing guidance and reporting to stakeholders throughout the organization. Collaborates with other corporate functions to direct investigative activities to appropriate channels for investigation and resolution and to mitigate potential compliance risks. Develops, maintains, and enforces Compliance’s investigative and corrective action policies and procedures.

Reporting to the VP, Compliance & Privacy Operations, this individual will also assist Compliance leadership with:

• Developing and implementing Option Care’s compliance and ethics program throughout the company to understand and adhere to legal and regulatory requirements, the Company’s Code of Business Conduct and Company policies and procedures.

• Assessing the effectiveness of Company’s compliance program and with specific compliance matters and investigations.

• Defining, developing, and implementing strategies to identify and address regulatory and compliance risks and trends.

• Ensuring that Option Care maintains compliance with all applicable laws, regulations, and internal policies related to healthcare operations.

**Job Description:** ​

**Job Responsibilities (listed in order of importance and/or time spent)**

+ Develop, implement and maintain comprehensive compliance investigation strategies, policies and processes to identify and address potential violations of laws, regulations, and internal policies.

+ Direct the company’s confidential Ethics & Compliance Hotline including intake, case management workflow, reporting, analytics and managing relationships with outside vendor partners.

+ Lead and oversee investigations into allegations of fraud, waste, abuse, and other compliance concerns, ensuring thorough and objective analysis of evidence and documentation. Manages the department’s monitoring activities related to conflict-of-interest disclosure review and response.

+ Collaborates with other corporate functions to direct investigative activities to appropriate channels for investigation and resolution and to mitigate potential compliance risks, including but not limited to Legal, Human Resources, Quality & Risk Management, Finance and Operations. Consults with Legal department on compliance legal issues and implements processes to provide timely notification to business unit management of statutory, regulatory or policy change.

+ Conduct root cause analysis and implement corrective actions and remediation plans as needed to address compliance deficiencies and mitigate risks to the organization. Identifies potential areas of compliance and privacy risk and ensures escalation to appropriate individuals or groups for corrective action implementation, tracking and oversight. Monitors and maintains records of corrective measure completion.

+ Prepare and present regular reports on compliance investigation activities, findings, and outcomes to executive leadership and regulatory authorities, as necessary. Manages and provides oversight of documentation in and reporting from databases with reported matters used by the department.

+ Provide guidance and training to employees on compliance policies, procedures, and best practices, fostering a culture of ethical conduct and accountability throughout the organization. Maintains an “open door” policy to receive questions and concerns; provides timely responses and feedback; escalates concerns promptly to key stakeholders to facilitate problem-resolution. Develops and supports policies and programs that encourage team members to report suspected issues without fear of retaliation.

+ Develop and manage relationships with external partners, such as regulatory agencies, law enforcement, legal counsel and professional services organizations to facilitate collaboration and information sharing related to compliance matters and investigations. Respond to Federal, state, and/or municipal regulators or law enforcement officials related to alleged noncompliant behavior, audits, or other compliance related inquiries.

+ Maintain a thorough understanding of relevant healthcare laws and regulations, including but not limited to HIPAA, Stark Law, Anti-Kickback Statute, and False Claims Act, and ensure that investigative practices remain current and compliant.

+ Respects and maintains the confidentiality of sensitive business and patient information at all times. Maintains files and work papers consistent with Option Care Health policy and Compliance Department processes at all times.

+ Leverage and provide ongoing direction, oversight, coaching and development to shared Compliance staff and foster a team culture of diversity, inclusion, connectivity and professional growth.

+ Assists Compliance leadership with the deployment and overall operation of the Company’s compliance program, including but not limited to the Annual Compliance & Privacy Work Plan, including assessing the effectiveness of Company’s compliance program and with specific compliance matters and investigations and

+ ensuring that Option Care maintains compliance with all applicable laws, regulations, and internal policies related to healthcare operations.

+ Supports compliance and privacy integration initiatives with new business models.

+ Develop and maintain relationships with external partners, such as service providers, regulatory agencies, industry associations, and legal counsel, to stay informed of emerging compliance trends and best practices in healthcare compliance and the regulatory landscape to proactively identify areas for improvement within our programs.

**Supervisory Responsibilities**

Does this position have supervisory responsibilities? Yes

(i.e., hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

**Basic Education and/or Experience Requirements**

+ Bachelor's degree required, preferred in healthcare administration, business administration, legal or justice studies, or related field.

+ At minimum 8-10 years of progressive experience in healthcare compliance or comparable risk management capacity, including at least 3-5 years in a leadership or management role overseeing and conducting investigations.

**Basic Qualifications**

+ Strong investigative experience: proven analytical skills, judgement and attention to detail, with the ability to conduct thorough, objective and complex investigations, analyze complex data sets, and draw actionable conclusions.

+ In-depth knowledge of healthcare laws and regulations, with specific expertise in compliance requirements related to billing and coding, privacy and security, and fraud, waste and abuse, including but not limited to HIPAA, Anti-Kickback, Stark, Medicare/Medicaid reimbursement. Experience evaluating information to determine compliance with policies, standards, laws, and regulations.

+ Proven experience managing third parties and maintaining relationships with external partners, such as regulatory agencies, industry associations, and legal counsel, to stay informed of emerging compliance trends and best practices.

+ Experience representing a company and interacting with senior level management, legal counsel, federal and state regulators and law enforcement on compliance and privacy matters.

+ Experience monitoring changes in healthcare laws and regulations, assessing the impact on the organization, and updating compliance programs and policies accordingly.

+ Excellent communication and interpersonal skills, with the ability to build relationships, influence stakeholders, and communicate complex compliance concepts in a clear and concise manner.

+ Demonstrated leadership and management capabilities, including the ability to inspire and motivate a high-performing team, foster a culture of integrity, accountability and excellence, and drive results in a dynamic and fast-paced environment through collaboration and teamwork.

+ Experience developing strategic initiatives which align with business goals and budget, drive efficiencies and foster team collaboration. Experience supporting leadership with development of annual workplans, budgets resource planning and reporting.

+ Experience participating in ongoing risk assessments to identify potential compliance risks and vulnerabilities within the organization, working collaboratively with cross-functional teams to develop and implementing mitigations.

+ Demonstrated ability to independently plan projects, identify objectives and targets, and execute deliverables on-time and on budget while partnering collaboratively with key stakeholders.

+ Intermediate to Advanced proficiency in Microsoft Office Suite and experience with compliance software, case management systems and data analytics and reporting tools.

**Physical Demand Requirements**

+ Ability to sit and work on a computer for extended periods of time.

**Travel Requirements: (if required)**

+ Willing to travel up to 25% of the time for business purposes (within state and out of state).

**Preferred Qualifications & Interests (PQIs)**

+ Certifications in investigation, interview, and/or fraud examiner techniques

+ Advanced degree (e.g., JD, MBA, MPH) or clinical certification

+ Direct experience with a healthcare provider or pharmaceuticals

+ Direct experience applying knowledge of Medicare, Medicaid, and Managed Care reimbursement guidelines

+ Certified in Healthcare Compliance (CHC), Certified Compliance and Ethics Professional (CCEP), or similar certification preferred.

Due to some state pay transparency laws, below is the minimum pay for the position:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Minimum pay is $139,536.79 **Benefits:**

-401k

-Dental Insurance

-Disability Insurance

-Health Insurance

-Life Insurance

-Paid Time off

-Vision Insurance

_Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information._

​

For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.

**Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.**

Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.

**Job Overview**

Position Schedule: Full-Time

One of the most challenging moments in an associate's career is when an allegation of wrongdoing is raised. This position brings advanced knowledge and expertise of industry regulations, firm policies and procedures, and internal supervisory and operating systems together with a creative, empathetic, and curious mindset to investigate allegations of compliance policy violations against financial advisors, branch office support members, home office associates and/or general partners.

**Responsibility Summary:**

This position ensures the firm remains in compliance with industry rules, regulations and firm policies by:

+ Investigating allegations of compliance policy violations against financial advisors, branch office support members, home office associates and/or general partners and documenting and resolving matters efficiently, thoroughly, fairly and professionally.

+ Levying corrective and/or disciplinary action for violations , up to and including issuing letters of warning, escalating fines and/or employment decisions to the Director of Investigations, implementing the action taken by the firm and communicating with business areas impacted by the decision.

+ Plans, prepares and provides key insights and facts during compliance meetings & hearings which consist of peer financial advisors and other senior leaders as needed to inform a fair resolution on matters when appropriate.

+ Develops and maintains deep partnerships based on trust, influence, and collaboration with cross-functional business partners including branch team leadership (field and home office based), Field Supervision, Legal, and Associate Relations to proactively gather perspectives, insights, and relevant history to support investigations, address risks, and make disciplinary decisions.

+ Conduct days of education for financial advisors as part of disciplinary action when required.

+ Ensuring the firm complies with regulatory requirements by coordinating with the Legal department to provide timely and complete responses to regulatory inquiries, arbitrations and general litigation.

+ May represent the firm by testifying at industry arbitrations and unemployment hearings.

**Problem Solving:**

Position must utilize problem solving skills on a daily basis in order to make judgments and assess risks associated with alleged violations of firm policy or industry rules by:

+ analyzing multifaceted issues of a non-routine nature

+ gathering facts about the alleged wrongdoing or violation

+ identifying and utilizing available firm resources

+ identifying gaps in policies and procedures

Examples of problems solved are investigations involving

+ Trade practices (i.e. discretionary orders, excessive trading, selling away)

+ Misappropriation

+ Outside business activities

+ Violations of branch procedures (i.e. questionable signatures, correspondence/advertising)

+ Gaps in firm policies and procedures

**Decision making:**

Decisions are complex, sensitive and not of a routine nature. The decisions often culminate in recommendations for sanctions and/or restitution, which are based on:

+ the scope of the case

+ the associate's alleged misconduct, prior compliance history, tenure and cooperation

+ client contacts

+ whether a violation occurred, and

+ when and how to conclude an investigation

Position conducts investigations independently and issues formal disciplinary action, including letters of warning, letters of caution, letters of education and assigning education modules. If the violation is more serious, position recommends to the Director of Investigations further corrective and/or disciplinary actions, such as, compliance meetings and hearings, branch visits, fines and heightened supervision.

**Span of Influence:**

This position handles high-risk situations that can affect the financial well-being of clients and employment of associates, as well as have significant legal and regulatory impact on the firm. The quality of the investigation could impact how a regulator would review and levy any potential disciplinary actions, against the firm or associates.

Compliance investigation results have far-reaching implications. The duration of impact could be long-term as the quality of an investigation can affect clients, associates, and firm and the integrity of the firm's supervisory model.

Position advises associates in other departments including Associate Relations, Field Supervision, Branch Audit, Financial Advisor Development, Regional Leaders, et al., when they have questions regarding potential firm and regulatory violations.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Hiring Minimum: $70659

Hiring Maximum: $116516

**Skills/Requirements**

Education/Certification or functional knowledge required:

+ FINRA Series 7, 8 (or 9 & 10), 24 and 63 required. FINRA Series 66 (or 63 & 65) and insurance license preferred. Required licenses not already obtained must be obtained within 12 months of hire.

+ Bachelor's degree preferred.

Minimum Years of Experience Required:

+ A minimum of three years securities industry experience is required (compliance experience preferred).

+ Strong conflict management, attention for detail, problem solving and independent decision-making skills

+ Willingness to travel when necessary

+ Position requires the ability to speak and write in a clear, concise, and impartial manner when:

+ interviewing associates and clients to gather facts

+ conducting complex presentations at compliance hearings and meetings

+ communicating corrective/disciplinary action to associates

+ testifying at industry arbitrations and unemployment hearings

+ presenting at Regional, Branch Audit, Field Supervision and other firm meetings

**Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.**

**Awards & Accolades**

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

**About Us**

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Fraud Client Service Representative - Retail Banking - 2nd shift

Phoenix, Arizona

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

**Job Description:**

This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

**Responsibilities:**

+ Identifies client needs and recommends solutions when fraud has been identified

+ Records data captured during client interactions accurately

+ Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis

+ Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy

+ Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

**Required Qualifications:**

+ Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives.

+ Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions.

+ Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.

+ Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.

+ Communicates effectively and confidently with all clients to make their financial lives better.

+ Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.

+ Is comfortable receiving ongoing performance feedback and coaching.

+ Has the ability to learn and adapt to new information and technology platforms.

+ Has at least an intermediate level of proficiency with computers and current technology.

+ Has 1+ years of customer/client service experience, including experience handling difficult client situations.

**Desired Qualifications:**

+ 1+ years of experience in the banking/financial industry.

+ 2+ years of experience working in a client service capacity.

**Skills:**

+ Conflict Management

+ Customer and Client Focus

+ Decision Making

+ Fraud Management

+ Oral Communications

+ Active Listening

+ Attention to Detail

+ Data Collection and Entry

+ Issue Management

+ Problem Solving

+ Adaptability

+ Collaboration

+ Critical Thinking

+ Influence

**Class Start Date: July 22, 2024**

**Shift:**

2nd shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

Allied Universal® Compliance and Investigations, North America’s leading expert insurance claim investigations, compliance and corporate governance company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time compliance and investigation jobs!

Allied Universal® is hiring a Surveillance Investigator. Surveillance Investigators perform discreet mobile and stationary surveillance of Claimant to confirm current activities and capabilities to assist with the administration of an Insurance claim.

+ **Remote work options!**

+ **Flexible schedules!**

+ **Auto and travel allowances!**

**RESPONSIBILITIES:**

+ Conduct independent investigations of insurance claims across a range of coverage types, including workers’ compensation, general liability, property and casualty, and disability

+ Utilize various surveillance techniques and equipment to monitor subjects covertly

+ Document and report observations, activities, and any relevant information in a clear and concise manner

+ Collaborate with other investigators and law enforcement agencies as needed to gather information and coordinate efforts

+ Maintain confidentiality and adhere to legal and ethical standards in conducting surveillance operations

**QUALIFICATIONS (MUST HAVE):**

+ High school diploma or equivalent

+ Post offer, must be able to successfully complete the Allied Universal Investigations' training/orientation course

+ Prior experience in insurance or investigations

+ Flexibility to work varied and irregular hours/days including weekends and holidays

+ Ability to type reports in Microsoft Word format with minimal grammatical and punctuation errors

+ Proficient in utilizing laptop computers, video cameras and cell phones

+ Capable of maintaining focus and multitasking effectively in a dynamic environment

+ Demonstrated ability to manage stressful situations with composure and professionalism

+ Ability to work in a very independent environment

**PREFERRED QUALIFICATIONS (NICE TO HAVE):**

+ Military experience

+ Law enforcement

+ Insurance administration experience

+ College degree in Criminal Justice

+ Two (2) or more years of experience in insurance or investigations

**BENEFITS:**

+ Medical, dental, vision, basic life, AD&D, and disability insurance

+ Enrollment in our company’s 401(k)plan, subject to eligibility requirements

+ Seven paid holidays annually, sick days available where required by law

+ Vacation time offered at an initial accrual rate of 3.08 hours biweekly for full time positions. Unused vacation is only paid out where required by law.

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Job ID:** 2024-1206753

**Location:** United States-Arizona-Tucson

**Job Category:** Compliance & Investigations

**Why USAA?**

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

**The Opportunity**

**The Opportunity**

Conducts internal or external fraud investigations and files regulatory reports according to legal requirements while ensuring adherence to all applicable deadlines. Completes interviews with internal and external parties. Performs mitigation and remediation activities while utilizing multiple applications and platforms in support of fraud operation activities to alleviate any potential negative impact to members and/or the organization.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: Phoenix, AZ, San Antonio or Plano, TX or Tampa, FL.

Relocation assistance is **not** available for this position.

**What you'll do:**

+ Manages and conducts fraud investigations with a higher level of complexity of suspected or known criminal activity involving multiple bank or investment products, payment types, and fraud categories.

+ Reviews monetary and non-monetary fraud transaction to detect fraudulent patterns and trends in support of the investigative process.

+ Performs thorough analysis of evidence; assesses veracity of information compiled, to include documentary materials and results of interviews, to develop investigative conclusions.

+ Utilizes advanced knowledge of the Bank Secrecy Act, USA Patriot Act, applicable laws and regulations, company policies, and best practices in the investigative field to organize investigative results.

+ Prepares cases for criminal prosecution and presents evidence to appropriate law enforcement agencies for prosecution.

+ Provides testimony to the grand jury and trial courts and file regulatory reports as necessary.

+ Participates, in task groups and committees for the purpose of reviewing and improving policies, procedures, and processes or providing subject matter expertise.

+ Utilizes deep product and system knowledge within USAA’s Bank to conduct investigations.

+ Identifies and resolves issues; identifies appropriate issues for escalation such as fraudulent trends, vulnerabilities causing increased fraudulent activity and/or larger than normal losses.

+ Serves as a liaison with law enforcement agencies and other institutions to ensure USAA is informed of all relevant potential risks.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

**What you have:**

+ Bachelor’s Degree; OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 4 years of experience in financial services or financial crimes experience to include 2 years of federal/local/state/military law enforcement investigations.

+ Advanced knowledge of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations.

+ Advanced knowledge of Microsoft Office.

+ Strong oral and written communication skills.

+ Demonstrated experience analyzing and interpreting data to identify trends and patterns.

**What sets you apart:**

+ 3+ years of fraud/compliance experience.

+ Knowledge of fraud scams/typologies.

+ Prior financial crimes (fraud) investigation experience in a financial institution or government position.

+ Demonstrate effective writing through clear, concise, and persuasive narrative creation that documents complex fraud investigations.

+ Experience reviewing, analyzing, and making recommendations on investigations, while identifying enhancements to ensure cases meet or exceed closure and quality metrics.

+ US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**What we offer:**

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $67,220 - $128,480.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Relocation assistance is **not** available for this position.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

**Job Description**

We are now hiring for an exciting opportunity as Fraud Risk Analyst 3 within U.S. Bancorp’s Enterprise Fraud Strategy team.

The successful candidate will play a key role in U.S. Bank’s Enterprise Fraud Strategy team analyzing data and creating rules to effectively mitigate fraudulent transactions. The individual in this role will leverage advanced analytical techniques to identify fraud trends, test theoretical findings, and implement proven results in our fraud detection system. They will also collaborate with our business partners to quantify the impact of rules changes, identify enhancement opportunities, and communicate all other pertinent information related to the products we monitor. In addition to having a strong fraud and data analysis background, we are looking for someone who is passionate about protecting our customers, comfortable being tasked with ad-hoc requests from senior leadership, and thinking outside of the box to build effective strategies and gain a competitive advantage in our industry.

**Primary Responsibilities**

+ Responsible for managing, monitoring and coordinating fraud risk management projects for card, deposit and loan products

+ Predicts the level of fraud risk, develops policies and procedures used to evaluate and control fraud risk, and analyzes the potential profit/loss impact on the assigned product line of changes in risk management strategies

+ Develops and maintains the analytical framework and support systems for the fraud claim management and reporting processes

**Basic Qualifications**

+ Bachelor’s degree, or equivalent work experience

+ Typically more than five years of applicable experience

**Preferred Skills and Experience**

+ **Fraud investigation experience**

+ **Familiarity with data analysis tools such as SQL, SAS, or Python**

+ **Advanced Excel skills, to include the ability to create pivot tables, charts and graphs**

+ Thorough knowledge of all departmental data sources, and of fraud risk and operations management associated with the product lines

+ Strong analytical skills relative to evaluating fraud prevention infrastructure and forecasting fraud loss trends

+ Strong project management skills

+ Effective verbal and written communication skills

+ Proficient computer navigation skills using a variety of software packages including Microsoft Office applications and data analysis software

Tag: INDMO

***This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.**

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

**Benefits:**

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

**EEO is the Law**

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal **KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)** EEO poster.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $90,100.00 - $106,000.00 - $116,600.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

**Why USAA?**

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

**The Opportunity**

As a dedicated Quality Assurance Advisor I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommend the best course of action for success.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

**What you'll do:**

+ Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy.

+ Develops, recommends, implements, and monitors, materials and events to meet quality requirements.

+ Serves as a resource to team members and/or business and identifies appropriate issues for escalation.

+ Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products.

+ Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs.

+ Generates reports and participates in the delivery of results to leaders and partners.

+ Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

**What you have:**

+ Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry

+ Experience identifying problems/trends and developing and recommending solutions for business issues.

+ Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production oriented attitude.

+ Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards.

**What sets you apart:**

+ US military experience through military service or a military spouse/domestic partner

+ At least 2 years of experience in Bank Fraud Detection, Investigations, or Recovery Operations (Excluding Fraud Call Center)

+ Experience identifying, measuring, monitoring, and controlling existing and emerging fraudulent risks

+ Proficient knowledge providing mentorship in design, assessment, implementation, and/or moderately sophisticated quality assurance/control programs, practices, and policies

+ Professional experience identifying and evaluating quality standards, measurements, and process improvement opportunities, ensuring alignment with internal and regulatory requirements

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**What we offer:**

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: **$74,210 - $133,570.**

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

**Job Description**

Partners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework. Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate. Serves as a functional liaison between the Line of Business and the Lines of Defense.

Basic Qualifications

- Bachelor's degree, or equivalent work experience

- Typically more than two years of applicable experience

Preferred Skills/Experience

- Intermediate knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business

- Intermediate understanding of the business line’s operations, products/services, systems, and associated risks/controls

- Basic knowledge of Risk/Compliance/Audit competencies

- Strong analytical, process facilitation and project management skills

- Effective presentation, interpersonal, written and verbal communication skills

- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

**Benefits:**

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

**EEO is the Law**

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal **KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)** EEO poster.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $64,685.00 - $76,100.00 - $83,710.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

**Please note that this is a hybrid position and requires that candidates work in office 3 days a week and are located in Phoenix, AZ, Atlanta, GA, Chicago, IL, New York, NY, and Jersey City, NJ. candidates not based in these areas will NOT be considered for this position**

Job Description:

+ The Global Financial Crimes (GFC) Investigator performs end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business relevant to the Investigators specific area of responsibility.

Qualifications:

+ Minimum one year experience with Fraud/Risk/Compliance and/or knowledge of Fraud or At Risk Person typologies

+ Bachelor’s degree or equivalent work experience in areas such as financial services, fraud, investigative service or law enforcement

+ BSA/Fraud/At Risk Persons knowledge

+ Proficiency in Microsoft Excel / data analytic

+ Self-starter capable of analyzing and reporting independently

Desired Qualifications:

+ Prior financial crimes investigation experience in a financial institution or government position

+ Certification in a professional association such as the Association of Certified Anti-Money Laundering Specialists (CAMS)/Certified Fraud Examiner (CFE).

Experience Level:

+ Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Please note that this is a hybrid position and requires that candidates work in office 3 days a week and are located in Phoenix, AZ, Atlanta, GA, Chicago, IL, New York, NY, Pennington, NJ, and Jersey City, NJ. candidates not based in these areas will NOT be considered for this position**

Description:

Job Description

The Global Financial Crimes (GFC) Investigator performs end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business relevant to the Investigators specific area of responsibility.

• Candidate Requirements (Including Years): Required Qualifications

Minimum one year experience with Fraud/Risk/Compliance and/or knowledge of Fraud or At Risk Person typologies

Bachelor’s degree or equivalent work experience in areas such as financial services, fraud, investigative service or law enforcement

BSA/Fraud/At Risk Persons knowledge

Proficiency in Microsoft Excel / data analytics

Self-starter capable of analyzing and reporting independently

Desired Skills

Prior financial crimes investigation experience in a financial institution or government position

Certification in a professional association such as the Association of Certified Anti-Money Laundering Specialists (CAMS)/Certified Fraud Examiner (CFE).

Skills:

AML Investigations, SAR Writing, BSA, Transaction Monitoring, AML, SAR, Investigation, Retail

Top Skills Details:

AML Investigations,SAR Writing,BSA,Transaction Monitoring

Additional Skills & Qualifications:

Advanced AML investigations and SAR writing experience. Non-KYC, true transaction monitoring.

*Can’t take time off within first 6 weeks. If they have a day or two already planned that’s okay, but no full weeks or extended PTO for the holidays.*

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.