Computer Network Support Specialists

We are hiring for an Information Security / Cyber Security Analyst to join our Information Technology team. This role is highly influential in maintaining a safe and secure data environment for our workforce and for the people we support. This role will have the opportunity to collaborate with partners internally and externally on several project based initiatives related to training / education on security campaigns, HIPAA compliance, Remote Worker programs, and will play an instrumental role in the continuous improvement and evaluation of current policies and procedures as it relates to cyber security within the organization.

In addition, the position will be responsible to plan and carry out security measures to protect Mosaic's computer networks and systems. Understand advanced cyber threats and help stakeholders build appropriate mitigation plans and strategies to ensure the enterprise and production networks are protected. Monitor computer networks for security issues, install security software, and document security issues.

Remote, local candidates (Omaha) highly preferred

ESSENTIAL JOB FUNCTIONS:

Conduct vulnerability assessments and penetration testing to identify and prioritize security weaknesses, focusing on HIPAA and NIST CSF controls.
Analyze security logs and identify potential security incidents with a focus on PHI and HIPAA compliance.
Investigate and respond to security incidents according to established procedures, adhering to HIPAA breach notification requirements.
Implement and maintain security controls, such as firewalls, intrusion detection/prevention systems, and data encryption, ensuring compliance with HIPAA and NIST CSF requirements.
Manage and update security policies and procedures aligned with HIPAA and NIST CSF.
Assist in developing and delivering security awareness training for employees, emphasizing HIPAA and NIST CSF best practices.
Stay up-to-date on the latest security threats, industry regulations, and NIST CSF updates, recommending preventative measures.
Prepare and present security reports to the ISO and other stakeholders, highlighting HIPAA compliance and NIST CSF adherence.
Assist with security audits and compliance requirements related to HIPAA and NIST CSF.
Perform other duties as assigned by the ISO.

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge of Company policies and procedures
Knowledge of and ability to demonstrate Mosaic’s 7 Essential Practices of Leadership
Knowledge of HIPAA Security Rule
Knowledge of CIS Controls
Strong analytical skills
Strong critical thinking skills
Detail-oriented
Strong problem-solving and troubleshooting skills
Ability to identify and mitigate network vulnerabilities
Knowledge of firewalls, antivirus, and IDPS concepts

Job Description

An employer in Phoenix is looking for a Desktop Support Technician to join their team. This individual will be a part of a 9 person team supporting 3,000-4,000 internal users on a daily basis. They will be responsible for maintaining, troubleshooting, documenting, and repairing desktop systems, hardware, and software. The Desktop Support Technician will be responsible for 10-25 tickets daily, will be conducting both inbound and outbound calls, and required to travel to various clinics/sites when necessary.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Must Haves:

* 3+ years of experience working in a Desktop Support Role -- preferably in an enterprise environment

* SME with Windows 10 and Windows 11

* Experience working off a ticketing system

* Experience with Mobile Device Management (MDM) -- preferably with InTune

* Strong customer service skills

* Experience with Active Directory

* Experience with SCCM

* Office 365 experience Pluses:

* VOIP Experience

* Telecom experience with Avaya

* Azure experience

* Experience with Duo for 2 factor authentication

* Experience with Cisco AnyConnect (VPN) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

Description:

The IT Desktop Support Technician is an important member of the IT Infrastructure team with our client. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

What You'll Be Doing

Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

Responsible for executive level desktop support, requiring a higher level of service

Utilizing Active Directory for user management and assigning users to Group Policy Objects

Responding to and supporting the resolution of server and network issues with Tier 3 support

Provide 1st level client support through our help desk ticketing system

Recognizing and escalating more difficult problems to Tier 3 support

Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

Use Remote Monitoring tools and call tracking to log and route tickets

Imaging and Deploying Desktops and Laptops for end users

Creating and maintaining client-related documentation

Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

Participate in the maintenance, updates, planning and installation of client computers and application software

Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

Facilitate the deployment of new client computer systems and application integration to support business needs

Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

Skills/Experience:

This role requires a strong working knowledge of the following:

Microsoft Windows Operating Systems including M365 Support

Strong Customer Service techniques in an IT environment

ITIL framework

IT Service Management Software (i.e., ServiceNow)

Proficient in IT procurement processes and procedures

Strong Incident skills and troubleshooting techniques

Exceptional work ethic and time management skills

Ability to work well independently and/or as part of a team

Strong communication skills and a commitment to customer service at the executive level

Ability to travel 10% of the time, and on short notice

Participate in after hours on call rotation as necessary for problem resolution, and project management/installations

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:

The IT Desktop Support Technician is an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

3-5 years Corporate IT Support/Helpdesk Technician experience (Absolutely no more than 7 years)

What You'll Be Doing

Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

Responsible for executive level desktop support, requiring a higher level of service

Utilizing Active Directory for user management and assigning users to Group Policy Objects

Responding to and supporting the resolution of server and network issues with Tier 3 support

Provide 1st level client support through our help desk ticketing system

Recognizing and escalating more difficult problems to Tier 3 support

Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

Use Remote Monitoring tools and call tracking to log and route tickets

Imaging and Deploying Desktops and Laptops for end users

Creating and maintaining client-related documentation

Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

Participate in the maintenance, updates, planning and installation of client computers and application software

Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

Facilitate the deployment of new client computer systems and application integration to support business needs

Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

Top Skills Details:

M365, Microsoft office, Windows 10, Troubleshooting, Active directory, Help desk support, Logitech

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:

The IT Desktop Support Technician is an important member of the IT Infrastructure team at Clearway Energy Group (CEG). The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

What You'll Be Doing

Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

Responsible for executive level desktop support, requiring a higher level of service

Utilizing Active Directory for user management and assigning users to Group Policy Objects

Responding to and supporting the resolution of server and network issues with Tier 3 support

Provide 1st level client support through our help desk ticketing system

Recognizing and escalating more difficult problems to Tier 3 support

Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

Use Remote Monitoring tools and call tracking to log and route tickets

Imaging and Deploying Desktops and Laptops for end users

Creating and maintaining client-related documentation

Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

Participate in the maintenance, updates, planning and installation of client computers and application software

Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

Facilitate the deployment of new client computer systems and application integration to support business needs

Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

Skills/Experience:

This role requires a strong working knowledge of the following:

Microsoft Windows Operating Systems including M365 Support

Strong Customer Service techniques in an IT environment

ITIL framework

IT Service Management Software (i.e., ServiceNow)

Proficient in IT procurement processes and procedures

Strong Incident skills and troubleshooting techniques

Exceptional work ethic and time management skills

Ability to work well independently and/or as part of a team

Strong communication skills and a commitment to customer service at the executive level

Ability to travel 10% of the time, and on short notice

Participate in after hours on call rotation as necessary for problem resolution, and project management/installations

Skills:

M365, Microsoft office, Windows 10, Troubleshooting, Active directory, Help desk support, logitech, hello teams, Support, Technical support

Top Skills Details:

M365,microsoft office, Windows 10,Troubleshooting,Active directory, Help desk support, logitech

Additional Skills & Qualifications:

An associate or bachelors degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree. 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems has a need for Snr Desktop Technician to help out our customer in Phoenix area, near the airport, on a 4 month+ contract.

+ This will be onsite 5 days a week.

Primary Experience Needed & Duties:

+ Strong Customer Service background and be able to provide executive white glove support

+ Experience in imaging, configuring, and troubleshooting Windows 11 laptops, and desktops.

+ Experience with supporting Thin Clients, and VMWare/VDI in office and remotely.

+ Knowledge of Microsoft Office or equivalent applications, cloud-based applications such as Office 365, MS Teams, and SharePoint .

+ Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.).

+ Experience with Microsoft SCCM and formal patch management processes in an enterprise environment.

+ Experience with Active Directory concepts and administration.

+ Experience supporting onsite and remote users.

+ Experience supporting mobile devices, including Apple iOS, and Android OS.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

IAM BA

Description:

One of our top Financial Services customers is continuing to mature their IAM Product Model. This role will work with business unit leaders to qualify their enhancement requests. Then they'll collaborate with peer analysts and engineers to develop and implement those changes through an Agile methodology. The role requires someone with significant experience providing technical business analysis in the realm of Identity & Access Lifecycle Management - ranging from access request to provisioning to access changes to deletion. Exposure to tools like Sailpoint, CyberArk, BeyondTrust, etc or any homegrown IAM tools is valuable, but we aren't looking for an engineering skillset.

Bigger picture of the workload

Team has product ownership for everything access admininistration – provisioning, entitlement mgmt., privileged access mgmt, etc – 28 apps that are primarily what’s exposed to the business to request access, modify requests, etc

This role will primarily support entitlement mgmt. space for intake of new feature requests, enhancements etc

On occasion there may be other small projects to support other teams, but those are rare - ex. - build visio diagrams for a process flow

Need someone very detail oriented who proactively seeks clarity – can’t be inefficient with time. Leverage Joe (manager) for advisement when they run into obstacles.

General IAM knowledge is key – don’t necessarily need to be deep in one particular area or tool. We end up touching everything across IAM.

Need to understand the lifecycle of an account – request, provision, modify, delete, etc

Doesn’t need to be engineering skillset – just understand the operations of IAM org processes and flows.

They will need to be super detail oriented, strong analysis skills, grinding through Excel workbooks – vlookups, pivot tables.

JIRA familiarity is key bc that’s a workflow queue for most of our work. Good at updates to project status and keeping colleagues and customers in the loop.

Which IAM tools/products are in scope?

CyberArk

Sailpoint or OIM/IDM

Some homegrown apps

Who will they typically interact with?

Peers in product team

Engineering teams they support including managers

Business or tech orgs that request enhancements – clarifying what they are asking for with good questions.

Special projects?

Visio skills are a plus, but not required. The Visio work for previous consultant was helping out a peer manager for a short term effort.

Skills:

IAM, Identity access management, Security, Business analysis, Excel, JIRA, reporting, Project management, Information security, Agile, visio

Top Skills Details:

IAM,Identity access management,Security,Business analysis,Excel,JIRA,reporting,Project management,Information security,Agile

Additional Skills & Qualifications:

Visio is a plus but not required

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Technical Support Specialist I - Online Division - Grand Canyon University (Remote)

Click Here to

Apply Online

Job Description

Come Grow With Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Are you a people person? Love to help others and a pioneer in technology? Grand Canyon University’s Technical Support Specialist may be the role for you! Our department is providing more resources, tools and support than ever! Many of the resources are available on all of our social platforms, with the goal to making the resources as accessible as possible. Sounds like a good fit? Apply today!

**Must reside in or near Maricopa County, AZ.

The Technical Support Specialist provides telephone, e-mail, live chat and social media support to GCU Students regarding their issues with online classroom access. Team members are required to achieve call center activity targets (calls answered, wait time) as outlined in the department’s operating guidelines.

What you'll do:

+ Handles Technical Support Calls, chats, emails, and social media requests regarding online classroom access from students.

+ Assists Students with basic and advanced troubleshooting, ongoing issues, and provides assistance on classroom technology setup.

+ Handles advanced issues related to browser troubleshooting for supported applications.

+ Follows through and communicates with the user while working the problem to ensure successful and timely completion of the problem.

+ Works with team members and other GCU departments on behalf of the customer to resolve issues.

+ Consistently meets first contact resolution metrics.

+ Works alternate shift hours as assigned to handle the call in/ticket requests.

+ Prepares required documentation related to customer requests and resolution and adheres to proper documentation guidelines.

+ Determine when to escalate issues to management level for assistance.

+ Inform management of persistent and recurring issues

+ Effortlessly engage with callers, actively listen, analyze, and isolate tech issues

+ Comfortably navigate multiple applications to research solutions

+ Multitask in systems while patiently providing step-by-step instructions

+ Calmly provide conflict resolution

+ Navigate frustrated customer situations

+ Work independently with discipline in a virtual environment

+ Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.

+ Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment

The role might be right for you if you have:

+ Must have a customer-focus, service orientation and professional and courteous manner.

+ Ability to work on simultaneous multiple cases effectively

+ Solid problem solving/trouble shooting skills with strong attention to detail.

+ Able to demonstrate personal ownership of all customers’ issues and follow through to obtain desired results

+ Skilled in determining why and how, what steps or procedures are required in problem resolution.

+ Ability to learn University E-Learning software and applications.

+ Ability to function in a fast-paced call center environment

+ Willingness and ability to work assigned shifts which may consist of weekends, holidays and evenings.

+ Excellent communication skills, written and verbal, to transmit information accurately and understandably.

+ Team player with adaptability to changes in workload, systems, and processes.

+ The ability to multi-task, prioritize, and remain detail-oriented.

+ Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations.

+ Call center or technical support experience highly desirable.

+ Must be able to pass pre employment background check.

+ Previous experience with University e-learning environments and software preferred but not required.

What we’ll offer in return:

+ A career where your work makes a difference.

+ A stable income with a good salary.

+ Opportunity to own your part of the business without the risks of owning your own business.

+ Ongoing professional development and growth.

+ Outstanding benefits and work perks.

+ Collaborative and supportive work environment....and more!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCE/job/AZ-Phoenix/Technical-Support-Specialist-I---Online-Division---Grand-Canyon-University--Remote-\_R000054185)

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**Job Title: Advanced Technical Support Specialist**

**Job Description:**

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone.

**In this role you will…**

+ Respond to customer cases in line with service level objectives.

+ Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring.

+ Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.

+ Research and replicate difficult configuration, compatibility or product defect issues and document the results of your investigation.

+ Manage customer and internal communications, both written and on calls.

+ Drive full resolution of cases and escalated cases with limited oversight or direction.

+ Act as a mentor and advisor to other members of the Global Customer Support team.

+ Maintain an advanced understanding of the Cornerstone product portfolio, be the Subject Matter Expert.

+ Create knowledge articles and lead knowledge sharing initiatives.

**You’ve got what it takes if you’ve got…**

+ Bachelor's degree in computer science, information systems, or equivalent experience required. Experience supporting LMS, HRIS, LXP, etc. is a major plus.

+ Minimum of 5 years’ experience in a technical customer support role. Preferably with enterprise SaaS solutions.

+ Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.

+ Experience leading major enterprise incidents/situations using escalation management guidelines to engage support, product managers, engineering teams and other teams.

+ Ability to communicate technical information proficiently with internal and external stakeholders, including C-level executives and engineering leaders.

+ The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.

+ Strong organizational skills with the ability to manage multiple tasks simultaneously.

+ Customer focus and ownership, use of own initiative, and a proactive approach to work.

+ Ability to facilitate conversations with large groups of remote people.

+ Ability to maintain calm during stressful situations.

+ Ability to translate technical incidents into business terms.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected]

Summary About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the ST-IC-W1E8AA USA INTELLIGENCE CTR OF EXCELLENCE. Provide Knowledge Management technical support, programming, and innovative solutions for all training courses offered. Responsibilities Provide application and database administration, installation, cyber tools implementation, cyberspace investigations, damage assessments, network monitoring. Assist other cyber workforce personnel. HT-JCOE application and database administrator. Serve as Blackboard Administrator responsible for the Learning Management Systems (LMS) and the direct delivery of instruction or training services of a professional nature to Intelligence Community (IC) organizations worldwide. Serve as LMS Database Architect and Administrator; responsible for a set of programs and software applications. Specialized areas include the following: database design and management, information retrieval, configuration management, and distributed product processing, decision support systems. Respond to LMS issues. Receive, track and respond to troubleshoot LMS to correct design problems or, modify the hierarchal and/or file structure(s). Develop, implement, and troubleshoot database structures to facilitate curriculum design and course execution, development and maintenance of workflows, and support functions. Process status reports on a regular basis and maintains library database and digital master archive. Design, develop, and implement command unique reports which require knowledge of the data system, various LMS and information management databases. Receive and respond to trouble reports from systems and applications software users. Troubleshoot application design, logic, code and tests, debug systems, and resolve problems using available resources. Develop, implement, and troubleshoot database structures and related code designed to facilitate curriculum design and course execution, development and maintenance of workflows, and support functions. Investigate, analyze, and respond to cyber incidents within the network environment or enclave. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 10-Point Other Veterans’ Rating 30 Percent or More Disabled Veterans 5-Point Veterans' Preference Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army) Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement Disabled Veteran w/ a Service-Connected Disability, More than 10%, Less than 30% Non-Department of Defense (DoD) Transfer Prior Federal Service Employee Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible United States Citizen Applying to a DCIPS Position Army DCIPS positions apply Veteran's Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify, applicants must have one year or more of specialized experience that demonstrates a practical knowledge of Blackboard Learning Management System (LMS) administration and database management functions as demonstrated by performance of all of the following: 1. Conducting LMS systems administration functions; 2. Providing technical support and troubleshooting issues of the LMS system; and, 3. Developing, implementing and troubleshooting databases. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GG/GS-09). Specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation; (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and, (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. OR Substitution of Education for Experience: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Management Information Systems; Computer Engineering; Computer Science; Computer Programming and Software Engineering. (Note: You must submit a copy of your transcripts for verification purposes.) You will be evaluated on the basis of your level of competency in the following areas: Computer Languages Cybersecurity Database Management Systems Information Technology Architecture System Administration Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top Secret security clearance based on a T5 investigation/Single Scope Background Investigation (SSBI) with eligibility for sensitive compartmented information (SCI). Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326. This is a(n) 34 Information Technology Management Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Recruitment and/or Relocation Incentives may be authorized.