Azpipeline_org

Financial Services

Fraud Examiners, Investigators and Analysts

Obtain evidence, take statements, produce reports, and testify to findings regarding resolution of fraud allegations.

Salary Breakdown

Fraud Examiners, Investigators and Analysts

Average

$86,260

ANNUAL

$41.47

HOURLY

Entry Level

$54,710

ANNUAL

$26.3

HOURLY

Mid Level

$75,130

ANNUAL

$36.12

HOURLY

Expert Level

$95,550

ANNUAL

$45.94

HOURLY


Current Available & Projected Jobs

Fraud Examiners, Investigators and Analysts

17

Current Available Jobs

2,800

Projected job openings through 2024


Sample Career Roadmap

Fraud Examiners, Investigators and Analysts


Top Expected Tasks

Fraud Examiners, Investigators and Analysts


Knowledge, Skills & Abilities

Fraud Examiners, Investigators and Analysts

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Law and Government

KNOWLEDGE

English Language

KNOWLEDGE

Economics and Accounting

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Mathematics

SKILL

Writing

SKILL

Reading Comprehension

SKILL

Active Listening

SKILL

Speaking

SKILL

Critical Thinking

ABILITY

Written Comprehension

ABILITY

Oral Expression

ABILITY

Written Expression

ABILITY

Inductive Reasoning

ABILITY

Speech Clarity


Job Opportunities

Fraud Examiners, Investigators and Analysts

  • Threat Intelligence Investigator (JoinOCI-SDE)
    Oracle    Tucson, AZ 85702
     Posted about 8 hours    

    Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

    As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.

    Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

    *Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.*

    /At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world./

    /Values are OCI’s foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future./

    /You are the builder here. You will be part of a team of really smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace where you’ll belong and be encouraged./

    *Description*

    *Description*

    The OCI Threat Intelligence Center is responsible for the tracking and monitoring of a range of threat actors from cybercrime to Advanced Persistent Threat (APT) groups impacting OCI and its customers. The scope and responsibility of this team includes attack analysis, tracking threat actor's indicators of compromise (IOCs) and their tactics, techniques, and procedures (TTPs), aiding in security incident response, executive communication, and customer outreach.

    As a Threat Intelligence Investigator, you will primarily focus on the day-to-day actions of threat actors. You will be responsible for tracking numerous groups independently and lead operational activities when situations present themselves. You will also have a passion for cyber security, researching and remaining current on attack trends, and ability to adapt to an organic and fast paced environment is a must.

    *Key Responsibilities*

    - Lead collection and analysis efforts of suspected advanced persistent threat campaigns across the OCI ecosystem, develop remediation plans, and drive incidents to resolution and attribution.

    - Manage various communication streams including cross company and executive communications

    - Facilitate post incident reviews, document intelligence and data points gained appropriately and actively work with impacted teams addressing resolution actions.

    - Keep up-to-date on geopolitical issues across the world and be able to translate them into potential and future cyber incidents involving Oracle and its ecosystem

    - Collaborate with partner Cloud security teams during all phases of the incident response lifecycle.

    - Develop and maintain threat intelligence procedures and runbooks.

    - Ingratiate into the larger Threat Intelligence community to create and maintain trust networks.

    *Preferred Qualifications*

    - 4-6 years of industry experience performing analytical and operational work and case management against advanced threats. Have worked at least 3-4 different APT groups across at least two different regions in the world.

    - Experience in one or more of the following fields of work: National security, military, federal intelligence, law enforcement, criminology, and/or foreign areas and language

    - A broad background in information security with experience in security operations, vulnerabilities and exploitation, network security, and cloud security.

    - Experience with variety of operating systems and threats that target them including Windows, UNIX/LINUX, and MacOS

    - Experience performing open source research on a variety of topics

    - Excellent verbal/non-verbal communication skills with proficient ability to deliver technical information to non-technical staff

    - Previous Incident Response, Security Operations Center, and/or Forensic Analyst experience preferred

    - Previous experience with malware analysis and/or reverse engineering capabilities highly desired

    - Knowledge of common attack types/vectors and associated mitigations.

    - Knowledge of how to use structured queries to pull data from logs and be able to formulate signatures such as ability to use YARA, Snort, Suricata, Bro/Zeek successfully

    - BS or MS degree in Computer Science, Computer Engineering, Information Systems, Cyber Security, or equivalent experience

    - Prior experience working on a global security team is a plus

    **Job:** **Product Development*

    **Organization:** **Oracle*

    **Title:** *Threat Intelligence Investigator (JoinOCI-SDE) *

    **Location:** *United States*

    **Requisition ID:** *200011OS*


    Employment Type

    Full Time

  • Threat Intelligence Investigator (JoinOCI-SDE)
    Oracle    Phoenix, AZ 85067
     Posted about 8 hours    

    Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

    As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.

    Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

    *Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.*

    /At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world./

    /Values are OCI’s foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future./

    /You are the builder here. You will be part of a team of really smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace where you’ll belong and be encouraged./

    *Description*

    *Description*

    The OCI Threat Intelligence Center is responsible for the tracking and monitoring of a range of threat actors from cybercrime to Advanced Persistent Threat (APT) groups impacting OCI and its customers. The scope and responsibility of this team includes attack analysis, tracking threat actor's indicators of compromise (IOCs) and their tactics, techniques, and procedures (TTPs), aiding in security incident response, executive communication, and customer outreach.

    As a Threat Intelligence Investigator, you will primarily focus on the day-to-day actions of threat actors. You will be responsible for tracking numerous groups independently and lead operational activities when situations present themselves. You will also have a passion for cyber security, researching and remaining current on attack trends, and ability to adapt to an organic and fast paced environment is a must.

    *Key Responsibilities*

    - Lead collection and analysis efforts of suspected advanced persistent threat campaigns across the OCI ecosystem, develop remediation plans, and drive incidents to resolution and attribution.

    - Manage various communication streams including cross company and executive communications

    - Facilitate post incident reviews, document intelligence and data points gained appropriately and actively work with impacted teams addressing resolution actions.

    - Keep up-to-date on geopolitical issues across the world and be able to translate them into potential and future cyber incidents involving Oracle and its ecosystem

    - Collaborate with partner Cloud security teams during all phases of the incident response lifecycle.

    - Develop and maintain threat intelligence procedures and runbooks.

    - Ingratiate into the larger Threat Intelligence community to create and maintain trust networks.

    *Preferred Qualifications*

    - 4-6 years of industry experience performing analytical and operational work and case management against advanced threats. Have worked at least 3-4 different APT groups across at least two different regions in the world.

    - Experience in one or more of the following fields of work: National security, military, federal intelligence, law enforcement, criminology, and/or foreign areas and language

    - A broad background in information security with experience in security operations, vulnerabilities and exploitation, network security, and cloud security.

    - Experience with variety of operating systems and threats that target them including Windows, UNIX/LINUX, and MacOS

    - Experience performing open source research on a variety of topics

    - Excellent verbal/non-verbal communication skills with proficient ability to deliver technical information to non-technical staff

    - Previous Incident Response, Security Operations Center, and/or Forensic Analyst experience preferred

    - Previous experience with malware analysis and/or reverse engineering capabilities highly desired

    - Knowledge of common attack types/vectors and associated mitigations.

    - Knowledge of how to use structured queries to pull data from logs and be able to formulate signatures such as ability to use YARA, Snort, Suricata, Bro/Zeek successfully

    - BS or MS degree in Computer Science, Computer Engineering, Information Systems, Cyber Security, or equivalent experience

    - Prior experience working on a global security team is a plus

    **Job:** **Product Development*

    **Organization:** **Oracle*

    **Title:** *Threat Intelligence Investigator (JoinOCI-SDE) *

    **Location:** *United States*

    **Requisition ID:** *200011OS*


    Employment Type

    Full Time

  • PT-FT Surveillance/Claims Investigator
    Command Investigations    Phoenix, AZ 85067
     Posted about 23 hours    

    Seeking Part-Time to Full-Time Private Investigators to conduct insurance defense investigations to include surveillance and AOE/COE investigations. Expanding full service Insurance Defense firm seeking individuals who possess proven investigative skill sets within the industry. Honesty, Integrity, self-reliance, resourcefulness, independence, discipline and a calm intensity are a few characteristics of our Investigators and staff. If you have the desire to operate at your highest professional level within an organization that values and rewards excellence, please email us your resume. Only the finest individuals are considered for hire. Visit our website and find out why. www.GoCommand.com

    Benefits Include:

    + Medical, dental and vision insurance

    + 401K

    + Part-Time/Full-Time employment

    + Extensive performance bonus program

    + Dynamic and fast paced work environment

    The Surveillance Investigator should demonstrate proficiency in the following areas:

    + Obtaining quality surveillance video evidence

    + Writing accurate and detailed reports

    + Strong initiative, integrity and work ethic

    + Securing written/recorded statements

    + Accident scene investigations

    + Possession of a valid driver's license

    + Ability to prioritize and organize multiple tasks

    + Computer literacy to include Microsoft Word and Microsoft Outlook email


    Employment Type

    Full Time

  • PT-FT Surveillance/Claims Investigator
    Command Investigations    Tucson, AZ 85702
     Posted about 23 hours    

    Seeking Part-Time to Full-Time Private Investigators to conduct insurance defense investigations to include surveillance and AOE/COE investigations. Expanding full service Insurance Defense firm seeking individuals who possess proven investigative skill sets within the industry. Honesty, Integrity, self-reliance, resourcefulness, independence, discipline and a calm intensity are a few characteristics of our Investigators and staff. If you have the desire to operate at your highest professional level within an organization that values and rewards excellence, please email us your resume. Only the finest individuals are considered for hire. Visit our website and find out why. www.GoCommand.com

    Benefits Include:

    + Medical, dental and vision insurance

    + 401K

    + Part-Time/Full-Time employment

    + Extensive performance bonus program

    + Dynamic and fast paced work environment

    The Surveillance Investigator should demonstrate proficiency in the following areas:

    + Obtaining quality surveillance video evidence

    + Writing accurate and detailed reports

    + Strong initiative, integrity and work ethic

    + Securing written/recorded statements

    + Accident scene investigations

    + Possession of a valid driver's license

    + Ability to prioritize and organize multiple tasks

    + Computer literacy to include Microsoft Word and Microsoft Outlook email


    Employment Type

    Full Time

  • Asset Protection investigator
    Burlington    Phoenix, AZ 85067
     Posted about 23 hours    

    **LOCATION** 4633 E Ray Rd Phoenix AZ US 85044
    **Overview**

    During these unprecedented times, we recognize our role in helping to bring communities back to life. As a caring company, the health and well-being of our associates and customers remain our top priority. As we begin to re-open our stores we are following the recommendations by federal, state and local authorities to ensure a safe working and shopping experience for everyone. We are looking for people to join #OurBurlington family. Please be safe, stay healthy and we look forward to hearing from you.

    If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores team as an Asset Protection Investigator! Do you hold yourself to the highest ethical and professional standards? Do you have a keen attention to detail? Are you friendly and outgoing but assertive when necessary? Can you remain calm and professional in stressful situations? If so, this may be the right role for you!

    As an Asset Protection Investigator, you’re responsible for implementing the safety and security of our customers, associates, merchandise and physical structure, as outlined by our Asset Protection, Shortage Control and Safety programs. Asset Protection Investigators must monitor the store at all times to ensure the effectiveness of proactive strategies developed to reduce incidents and the associated financial loss. You are a key team member in our mission to provide customers with a world-class shopping experience, allowing guests to enjoy a safe and secure environment while assuring the physical safety of merchandise in order to help drive successful results for the company.

    **Responsibilities:**

    + Patrol the store and staff designated posts within Burlington Stores wearing the Burlington Asset Protection Uniform to create a visible security presence to customers and associates.

    + Identify report and resolve matters in the area of safety, inventory shortage, cash handling and theft, and for providing customer service as per company standards.

    + Conduct shortage control, asset protection and safety inspections and audits, provide accurate documentation of results and communicate all potential or existing hazards to key holder on duty.

    + Monitor physical security protection standards and access control of building.

    + Utilize stores CCTV, alarm and exception reporting systems, (Sherlock) as directed.

    + Represent Burlington in court proceedings when required, including post-employment if necessary.

    + Execute Burlington Asset Protection external and internal theft investigations per SOP.

    Candidates must be able to work a full-time schedule; including nights, weekends and holidays as required. Candidates must be able to stand and walk for extended periods of time, as well as occasionally lift up to 40 lbs. Prior experience as a security guard, asset protection officer or retail security associate is preferred.

    If you…

    …are excited to deliver great values to customers every day;

    …take a sense of pride and ownership in helping drive positive results for a team;

    …are committed to treating colleagues and customers with respect;

    …believe in the power of diversity and inclusion;

    …want to participate in initiatives that positively impact the world around you;

    Come join our team. You’re going to like it here!

    You will enjoy a competitive wage, flexible hours, and an associate discount. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

    **Location** _US-AZ-Phoenix_
    **Today's Date** _11/28/2020_
    **Posting Number** _2020-142579_
    **Address** _4633 E Ray Rd_
    **Zip Code** _85044_
    **Position Type** _Regular Full-Time_
    **Career Site Category** _Store Associate_
    **Position Category** _Loss Prevention_
    **Evergreen** _Yes_


    Employment Type

    Full Time

  • Senior Team Manager, Senior and Vulnerable Investor (SVI) Investigations
    Charles Schwab    Phoenix, AZ 85067
     Posted 3 days    

    **Your Opportunity**

    Located within the Fraud Surveillance and Investigations section of Financial Crimes Risk Management, the purpose of Senior and Vulnerable Investor (SVI) Investigations is to protect SVI clients and the firm from the growing risks facing this population. We conduct investigations into incidents of potential elder financial exploitation or diminished financial capacity, work to protect and recover client and firm assets, and report suspicious activity to local, state and federal authorities. Our group partners with business units across the firm to promote awareness of risks faced by SVI clients, encourage advancement of relevant incidents to SVI Investigations, and work with firm personnel, clients, and their families to reduce risk going forward.

    The primary role of the SVI Investigations Senior Team Manager is to develop, manage and inspire a team of experienced investigators. This team is responsible for evaluating and investigating cases of potential elder financial exploitation or diminished financial capacity advanced from other business units or from the SVI Surveillance Team. These investigations are often sophisticated and require excellent interview and other communication skills, as well as the ability to build effective partnerships and work in close collaboration with internal and external partners. The team must be familiar with bank and broker-dealer business practices and use a variety of business systems and investigative tools in conducting and resolving investigations. All investigations must be conducted in compliance with firm policies and applicable regulations, requiring a working knowledge of standards in several key areas, including account restrictions, regulatory reporting, and customer privacy. The successful candidate will develop partnerships with key business partners across the organization.

    **What you are good at**

    The Senior Team Manager will report to the Managing Director of SVI Investigations and responsibilities include (but are not limited to):

    + Creating a work environment that promotes employee engagement by setting clear expectations and consistently providing information, resources, feedback, coaching and recognition that helps employees maintain a high level of performance.

    + Ensuring business standards are met by maintaining a balance between quality and efficiency.

    + Helping to create, maintain and update SVI Investigations policies and procedures.

    + Maintaining an understanding of firm policies and industry regulations in order to ensure compliance.

    + Identifying, hiring and leading talent for SVI Investigations.

    + Communicating with clients regarding matters under review.

    + Educating firm personnel on strategies to reduce risk to SVI clients.

    + Identifying procedural and strategic opportunities to mitigate SVI risk, leading or participating in SVII initiatives.

    **What you have**

    + 5+ years of professional experience working in a fraud, compliance, risk, or investigations environment in the financial services industry, regulatory agencies or law enforcement.

    + 1-2+ years of management experience building exceptional teams.

    + Ability to prioritize, plan, delegate and oversee work assignments and special projects for the team.

    + Passion for assisting clients.

    + Communication and organizational skills required to develop, draft and implement effective procedures and controls.

    + Experience working closely with internal business partners such as Branches, Move Money, ID Theft, Legal and Compliance to resolve issues and develop measurable solutions.

    + Demonstrated ability to act decisively in making risk-based, informed decisions in response to situations involving risk to clients and the firm.

    + Ability to generate metrics, analyze data and communicate results in order to influence and build consensus among team members and leadership.

    + Experience maintaining compliance with regulatory requirements as well as internal compliance standards and guidelines.

    + Results-oriented, able to quickly sort through information and develop concise and clear strategies and solutions.

    + Strong analytical, investigative methodology and problem-solving skills.

    + Bachelor's Degree is preferred (but not required).

    + Certified Financial Crime Specialist and/or Certified Fraud Examiner Certification a plus.

    Apply for this job

    Refer a friend

    **Why Schwab?**

    At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.

    Hear from employees:

    : a package designed to empower your health, wealth, career and life.

    Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.

    As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law.

    Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace.

    We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.

    **Job Locations** _US-TX-Westlake | US-CO-Lone Tree | US-AZ-Phoenix_

    **Requisition ID** _2020-66332_

    **Posted Date** _5 hours ago_ _(11/27/2020 1:00 AM)_

    **Category** _Risk & Regulatory_

    **Position Type** _Full time_


    Employment Type

    Full Time

  • Specialist I - Fraud Prevention Outbound - Tempe, AZ - Start Date: 01/11/2021
    JPMorgan Chase Bank, N.A.    Tempe, AZ 85287
     Posted 3 days    

    Successful Fraud Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:


    * Are very comfortable communicating with customers in a metrics-driven environment
    * Are able to navigate multiple technologies while staying engaged with our customers
    * Demonstrate resiliency and extreme adaptability in a fast-paced environment
    * Possess strong customer focus with the ability to have detailed conversations with our customers
    * Take ownership of each customer interaction while treating customers with respect and responding with empathy
    * Demonstrate personal excellence including punctuality, integrity, and accountability
    * Approach problems logically and with good judgment to ensure the appropriate customer outcome
    * Make appropriate decisions on behalf of our customers quickly and effectively
    * Effectively prioritize work to ensure efficiency
    * Are required to abide by all applicable regulatory and department practices and procedures
    * Have the ability to work independently and in a team environment
    * Think critically and exercise independent judgement

    If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll:


    * Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
    * Invest in you with industry leading training, coaching, and development
    * Provide opportunities for professional growth and advancement
    * Provide a work environment of high-energy employees that are trained, coached, focused, and driven
    * Provide paid classroom and on the job training that start on day 1
    * Respect and value diversity, integrity, and teamwork

    Qualifications:


    * High School diploma/GED required
    * Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
    * Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
    * Must be willing to work in an environment that requires 100% phone-based customer interaction

    New to Chase? See how our specialists make a real difference for our customers: https://youtu.be/geg-nMdJIHI
    Work Schedule:
    Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
    This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
    Equal Opportunity Employer/Disability/Veterans User Supplied Image


    Employment Type

    Full Time

  • Ent Investigations Sr. Invstg-E
    Wells Fargo    Chandler, AZ 85286
     Posted 3 days    

    **Job Description**

    Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

    At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

    Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

    The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that team members have the tools and training necessary for success.

    Enterprise Investigations, a division of the Conduct Management, is responsible for protecting Wells Fargo's assets, brand, and reputation by investigating allegations of team member or contingent worker misconduct specific to potential violations of law or dishonest acts.

    This Enterprise Senior Investigator position will be supporting the Employment Investigations group within Wells Fargo Conduct Management, Enterprise Investigations.

    Responsibilities include:

    + Independently leads investigations with high risk or complexity related to employee allegations of discrimination, harassment, retaliation, etc.

    + Exercises discretion regarding investigative actions to identify/evaluate/take action on an individual case basis

    + Performs assessment of risks presented by activities

    + Conducts investigation applying appropriate techniques (interview, e-discovery, evidence collection, forensic examination, etc.)

    + Uses internal/external technology sources and/or contacts to gather comprehensive evidentiary materials

    + Partners with HR/ER, Legal, business management and other resources to offer decision recommendations based on investigation results

    + Offers solutions for identified control weaknesses

    + Documents case file decision making process specific to activity investigated

    + Makes risk-based decisions in compliance with company, legal, regulatory requirements

    + Recommends actions in response to investigations

    + Exercises judgment and provides analysis of extremely complex allegations/diverse employee relations problems based on in-depth review of policy/procedure, employment law legislation and other intangible factors.

    + Engages in discussions related to develop/implement proactive programs/plans to minimize employee relations risk.

    + May assist in case review to ensure compliance with department and regulatory guidance

    + Mentors lower level staff; may provide guidance and training

    + May lead projects and initiatives with significant exposure to the bank following investigative protocol

    + May represent the bank in legal proceedings

    + May refer activity to law enforcement for criminal/civil prosecution

    ***To be considered for role, candidate(s) must be willing to be located in the (13) target locations listed. Relocation assistance is not available for these positions.

    ***Please note: based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities within Wells Fargo.

    **Required Qualifications**

    + 4+ years of experience investigating one or a combination of the following: employee relations issues/Title VII, policy violations, internal/external fraud, financial crimes, BSA/AML, terrorist financing, or risk management involving financial crimes and/or employment practices

    **Desired Qualifications**

    + Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders

    + Ability to manage multiple small to medium sized projects simultaneously

    + Ability to meet stringent deadlines

    + Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

    + Ability to research, trend, and analyze data

    + Highly refined and professional verbal and written communications

    + Investigative interviewing skills

    + Experience identifying, analyzing and resolving complex employee relations problems

    + Ability to manage a high volume of Employee Relations cases

    + Experience handling complex employee relations issues consistent with company protocol such as investigations related to alleged discrimination, harassment or retaliation

    **Other Desired Qualifications**

    + 4+ years of experience consulting on human resources policies and processes

    + 2+ years of experience consulting on state and federal employment laws

    + Experience using a case management system

    **Job Expectations**

    + Ability to travel up to 15% of the time

    **Street Address**

    **NC-Charlotte:** 1525 W Wt Harris Blvd - Charlotte, NC

    **NC-Raleigh:** 1100 Corporate Center Dr - Raleigh, NC

    **GA-Atlanta:** 171 17th St Nw - Atlanta, GA

    **MN-Minneapolis:** 550 South 4th St - Minneapolis, MN

    **MO-Saint Louis:** 1 N Jefferson Ave - Saint Louis, MO

    **TX-Plano:** 4975 Preston Park Blvd - Plano, TX

    **TX-San Antonio:** 4101 Wiseman Blvd - San Antonio, TX

    **IA-West Des Moines:** 7001 Westown Pkwy - West Des Moines, IA

    **AZ-PHX-Central Phoenix:** 100 W Washington St - Phoenix, AZ

    **AZ-Chandler:** 2700 S Price Rd - Chandler, AZ

    **CO-Denver:** 1700 Lincoln St - Denver, CO

    **UT-Sandy:** 10010 S State St - Sandy, UT

    **OR-Portland:** 1300 Sw 5th Ave - Portland, OR

    **Disclaimer**

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

    **Company:** Wells Fargo

    **Req Number:** 5552899-4

    **Updated:** 2020-11-25 09:29:36.378 UTC

    **Location:** Chandler,AZ


    Employment Type

    Full Time

  • Fraud & Claims Ops Manager 1 - Claims & Recovery
    Wells Fargo    Chandler, AZ 85286
     Posted 3 days    

    **Job Description**

    Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

    At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

    Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

    Consumer & Small Business Banking Operations (CSBBO) Contact Centers serve consumer and small business customers through various channels that include digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts how, where, and when they wish.

    The Claims Assistance Center (CAC) has an opening for a motivated Fraud & Claims Operations

    Manager 1, responsible for managing team members who provide quality customer service to our Online Banking and Debit Card customers. The Fraud & Claims Operations Manager 1 position will manage the workflow and quality of Fraud & Claims Specialists, resolve complex claims and handle escalated customer calls.

    Job responsibilities may include:

    + Conducting monthly 1:1's, team meetings, fostering career progression.

    + Writing and conducting of staff performance evaluations.

    + Evaluation and implementation of departmental performance standards.

    + Development and implementation of standardized work processes across the department.

    + Matrix management of budget dollars.

    + Participate and/or manage related departmental projects.

    + Participating in audit/exam preparations, as well as managing business safety and soundness through day-to-day risk management.

    Schedule: Monday – Wednesday & Friday 1:15pm to 10:15pm & Saturday 8:00am – 5:00pm

    Location: 2700 S. Price Rd. Chandler, AZ

    **Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

    As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

    + Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.

    + Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

    **Required Qualifications**

    + 2+ years of experience in one or a combination of the following: financial services, fraud, investigations, or criminal justice; or AA/AS degree or higher and 1+ year of the experience listed above

    + 6+ months of leadership experience including coaching, training, and mentoring

    **Desired Qualifications**

    + Ability to drive and lead organizational change in a dynamic environment

    + Ability to manage a customer service, call center, or sales team

    + Ability to motivate and provide performance feedback to staff

    + Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

    + Ability to organize and manage multiple priorities

    + Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

    + Excellent verbal, written, and interpersonal communication skills

    + Exposure to Wells Fargo DAT (Disputes Automated Tracking) application or CLAIMS application

    + Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

    + Knowledge and understanding of ATM, ACH, or check fraud/debit card claim processing

    + 1+ year of leadership experience including coaching, training, and mentoring

    + Knowledge and understanding of online banking products, policies, and procedures

    + Experience with Regulation E

    + Bilingual speaking, reading, and writing proficiency in Spanish/English

    **Other Desired Qualifications**

    + 1+ year of fraud call center experience

    + 1+ year of supervisory or management experience

    + 1+ year of financial experience

    **Salary Information**

    The salary range displayed below is based on a Full-time 40 hour a week schedule.

    **AZ-Chandler:** Min: $47,500 Mid: $57,000

    **Street Address**

    **AZ-Chandler:** 2700 S Price Rd - Chandler, AZ

    **Disclaimer**

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

    **Company:** Wells Fargo

    **Req Number:** 5556904

    **Updated:** 2020-11-25 09:29:36.312 UTC

    **Location:** Chandler,Arizona


    Employment Type

    Full Time

  • Fraud & Claims Ops Manager 2 - Claims & Recovery
    Wells Fargo    Chandler, AZ 85286
     Posted 3 days    

    **Job Description**

    Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

    At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

    Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

    Consumer & Small Business Banking Operations (CSBBO) Contact Centers serve consumer and small business customers through various channels that include digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts how, where, and when they wish.

    The Claims Assistance Center (CAC) has an opening for a motivated Fraud and Claims Ops Manager 2 responsible for managing a team of 18 - 22 agents who provide quality customer service to our internal and external customers. The position will manage the day to day call and claim servicing activities to meet and exceed our business metric goals and objectives, resolve complex claims and handle escalated customer calls.

    Job responsibilities may include:

    + Conducting regular 1:1's, team meetings, fostering career progression.

    + Writing and conducting of staff performance evaluations.

    + Evaluation and implementation of departmental performance standards.

    + Engage in extensive call listening and data analysis to identify improvement opportunities for agent call quality, effectiveness, behaviors, claims knowledge and process improvements

    + Motivate and inspire the team to achieve exceptional business results while recognizing and rewarding success

    + Development and implementation of standardized work processes across the department.

    + Matrix management of budget dollars.

    + Participate in and/or manage related departmental projects.

    + Participating in audit/exam preparations, as well as managing business safety and soundness through day-to-day risk management.

    Schedule: Monday – Friday 1:15pm to 10:15pm

    Location: 2700 S. Price Rd. Chandler, AZ

    **Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

    As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

    + Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.

    + Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

    **Required Qualifications**

    + 1+ year of leadership or management experience

    + 3+ years of experience in one or a combination of the following: financial services, fraud, or investigations; or AA/AS degree or higher and 2+ years of the experience listed above

    **Desired Qualifications**

    + Hogan experience

    + Ability to exercise independent judgment and creative problem solving techniques

    + Ability to interact with integrity and a high level of professionalism with all levels of team members and management

    + Ability to organize and delegate work to others

    + Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills

    + Excellent verbal, written, and interpersonal communication skills

    + Knowledge and understanding of ATM, ACH, or check fraud/debit card claim processing

    + Knowledge and understanding of regulatory compliance requirements surrounding Regulation CC or DD

    + Strong analytical skills with high attention to detail and accuracy

    + Bilingual speaking, reading, and writing proficiency in Spanish/English

    + Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team

    + Management experience in a customer service, call center, or sales environment

    + Experience leading a fast paced, demanding, and deadline driven production environment

    + Experience coordinating multiple tasks within aggressive time frames

    + Experience with Regulation E

    **Other Desired Qualifications**

    + System experience with DAT and Etran

    + 3 years CAC or ADCC experience

    + Prior experience in call center management preferred

    **Salary Information**

    The salary range displayed below is based on a Full-time 40 hour a week schedule.

    **AZ-Chandler:** Min: $53,300 Mid: $74,000

    **Street Address**

    **AZ-Chandler:** 2700 S Price Rd - Chandler, AZ

    **Disclaimer**

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

    **Company:** Wells Fargo

    **Req Number:** 5556876

    **Updated:** 2020-11-25 09:29:36.298 UTC

    **Location:** Chandler,Arizona


    Employment Type

    Full Time


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