Business Management & Administration

Information Technology Project Managers

Plan, initiate, and manage information technology (IT) projects.

A Day In The Life

Business Management & Administration Industry

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Salary Breakdown

Information Technology Project Managers

Average

$84,030

ANNUAL

$40.40

HOURLY

Entry Level

$38,490

ANNUAL

$18.50

HOURLY

Mid Level

$78,050

ANNUAL

$37.52

HOURLY

Expert Level

$128,880

ANNUAL

$61.96

HOURLY


Current Available & Projected Jobs

Information Technology Project Managers

528

Current Available Jobs

8,320

Projected job openings through 2030


Sample Career Roadmap

Information Technology Project Managers

Degree Recommendations


 Arizona Western College

 Coconino Community College



 Arizona State University



Top Expected Tasks

Information Technology Project Managers


Knowledge, Skills & Abilities

Information Technology Project Managers

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

English Language

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Administration and Management

KNOWLEDGE

Engineering and Technology

SKILL

Critical Thinking

SKILL

Active Listening

SKILL

Coordination

SKILL

Reading Comprehension

SKILL

Time Management

ABILITY

Oral Expression

ABILITY

Written Comprehension

ABILITY

Written Expression

ABILITY

Deductive Reasoning

ABILITY

Inductive Reasoning


Job Opportunities

Information Technology Project Managers

  • Vice President, Archaeology
    WSP USA    Phoenix, AZ 85067
     Posted about 4 hours    

    **This Opportunity**

    WSP has an exciting Senior Lead Archaeologist (Vice President) career opportunity with our Phoenix, AZ team. Are you looking for an exciting career opportunity where you can put your skills and talents to work with an established consulting firm that values its employee’s enthusiasm and technical contributions? We encourage you to apply for this opportunity. We are dedicated to providing the atmosphere to allow individuals to grow their career. We’d love you to join our team of friendly, hard-working, dedicated and collaborative professionals. Our ideal candidate is seeking intriguing work and is committed to quality.

    **Key Responsibilities:**

    Provides technical assistance and guidance for the collection, identification, compiling, and analysis of artifacts, observational, and spatial data concerning a variety of archaeological and historical sciences. Provides cultural resources support and guidance for multi-site/phase projects to ensure that construction or environmental permitting work done on or near archaeological sites complies with historical preservation laws. Oversees field investigations relating to construction, infrastructure, transmission, energy, pollution control, emergency response, and preserving the quality of the environment by identifying, controlling, and preventing disruption to resources of cultural and scientific significance. Substantiates documentation to advise on project areas by applying and integrating archaeological science to solve environmental challenges. Assists project leadership with environmental impact assessment, corrective/mitigation strategy development, permitting, and/or restoration activities. Ensures that responsibilities are delivered and adhered to with a level of quality that meets or exceeds acceptable industry standards.

    **Your Impact**

    + Determine well-defined data collection methods for identifying and compiling artifacts, observational, spatial, and archaeological data from field sites for projects, investigations, and surveys.

    + Use topographic maps, aerial photographs, GPS units, and other maps and tools to determine exact locations of project areas, site impact, and associated physical and archaeological sensitivities.

    + Act as primary investigator in excavating, recovering, and analyzing artifacts that support work in cultural resource management to ensure that construction work done on or near archaeological sites complies with historical preservation laws.

    + Prepare and assist with completing cultural resources survey reports, data entry, impact assessment, and permitting activities for assigned projects (e.g. CEQA, NEPA, etc.).

    + Comply with regulatory requirements pertaining to the data integrity, documentation, procedures, training, monitoring systems, reporting, and record compliance and retention.

    + Perform professional archaeological work and conduct investigations, inspections, studies, and surveys to gain further information on a particular cultural resources problem or issue, verify site characteristics, and/or to plan for various historical preservation and environmental issues.

    + Prepare data and visualizations such as tables, charts, accurate reports, and illustrations for the interpretation or presentation of data, findings, or analyses.

    + Prepare technical reports and presentations that explain research, findings, and recommendations to address, prevent, control, or restore cultural resources problems.

    + Provide risk identification and impact assessment, offering input with moderate to high-level threat mitigation and permitting activities projects to minimize or negate impacts to resources of cultural and scientific significance.

    + Assist with development and scoping of medium-sized projects.

    + Assist with overseeing and working with cross-functional teams in executing project work.

    + Prepare and implement site Health and Safety Plans (HASPs).

    + Interact with regulatory and historical preservation agencies, subcontractors, and clients in a confident and professional manner.

    + Conduct research as appropriate and assist with proposal development.

    + Work with cross-functional teams in executing project work.

    + Remain current in latest archaeological methods, procedures, subject matter, and techniques.

    + Perform additional responsibilities as required by business needs.

    + Will travel to project sites in Arizona and the West US. Approximately 20% overnight travel.

    **Who You Are**

    **Required Qualifications**

    + Master’s Degree in Archaeology, Anthropology, historic preservation, or a related field.

    + Permitted or the qualifications to be permitted as a Principal Investigator in Arizona.

    + 12 years + of relevant post-education experience working in archaeological fieldwork to include site recordation, survey, construction monitoring, and excavation.

    + Prior experience with GIS software and Trimble GPS units, sub-meter GPS, R1, ArcCollector, Survey123, and assorted other field applicable technologies.

    + Analytical skills and prior experience with research techniques, local/regional prehistoric and/or historic archaeology required.

    + Working knowledge and experience with State and Federal protection regulations, preservation guidelines, and consulting processes pertaining to the specific cultural resources position.

    + Familiarity with local, state, and federal permitting agencies.

    + Demonstrated experience contributing to technical reports, preparing cultural resources impact evaluations, siting reports, and environmental permit applications, including field surveys, peer review, and reporting.

    + Project management experience with small to mid-level projects including tracking hours and expenses for project work.

    + Demonstrated experience supporting the NEPA process and other analysis and preparation of associated documentation.

    + Effective interpersonal and communication skills when interacting with others, expressing ideas effectively and professionally to a scientific and non-scientific audience.

    + Highly capable self-leadership with attention to detail, multi-tasking, and prioritization of responsibilities in a dynamic work environment.

    + Ability to work independently and provide guidance and leadership to junior team or project members, with strict adherence to QA/QC.

    + Proficiency with business writing, office automation and communication software, technology, and tools.

    + Developed critical thinking and problem-solving skills required to reach conclusions from testing results, data collation, and identify the most effective solutions to accomplish objectives of assigned projects.

    + Ability to work schedules conducive to project-specific requirements that may extend beyond the typical workweek.

    + Ability and willingness to travel to project sites in Arizona and the West US. Approximately 20% overnight travel.

    + Must pass background check

    **About WSP**

    WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
    www.wsp.com

    WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

    At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

    WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

    The selected candidate must be authorized to work in the United States.

    **NOTICE TO THIRD PARTY AGENCIES:**

    WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.


    Employment Type

    Full Time

  • Technology Project & Program Manager - Bowtie Overlay North America
    Wolters Kluwer    Phoenix, AZ 85067
     Posted about 4 hours    

    **Bowtie Overlay North America – Enablon Bowtie Suite**

    _If you are an experienced Bowtie practitioner and/or Risk Management professional with a knack for sales and serving clients, and you are looking for a new challenge, we should talk! You could be the right person to join the BowTie Suite Team at Wolters Kluwer’s Enablon._

    **What are your responsibilities as Sales Overlay North America – Bowtie Suite?**

    Your primary tasks will be to help generate Bowtie Suite revenue and drive technology uptake within Enablon’s Platform client base. This means working in-depth with clients and prospects who are in scope of Enablon’s Vision Platform of safety and sustainability solutions. Given your strong background in the Bowtie method for barrier-based visual risk analysis, you will act as the solution engineering and sales bridge between the client/prospect and the Enablon Account Management team. Often these clients and prospects require a more consultative sales approach, as they are ready to take important further steps in their journey with us. The opportunities you will need to uncover and help close are increasingly complex in nature and will require larger client budgets. You will work closely with Enablon Enterprise Account Managers, presales (product) engineers, and partner managers in your assigned territory, to jointly serve customers as optimally as possible.

    In summary, your key responsibilities will be:

    + Uncover new Bowtie technology deployment opportunities for the Enablon Bowtie Suite (technology support for account managers in realizing growth opportunities)

    + Help generate new sales of the Bowtie Suite (upsell, cross sell, net new sales)

    + Identify clients/prospects and build pipeline in your assigned territory (together with the Enterprise Account Management team)

    + Communicate with customers with regards to any account challenges and discuss customer concerns and suggestions

    + Deliver solution demonstrations to clients

    + Leverage industry subject matter expertise and act as SME in risk management, across additional focus industries.

    + Act as a solution specialist of the Bowtie Suite software, the bowtie method, barrier-based thinking, incident management methodologies and other related risk management topics

    + Assist in relaying product feedback, enhancements, upgrades, and development

    + Compile data on marketing trends, competitive products and pricing and report these to management

    + Travel to and attend/present at conferences, events and customer meetings as required

    **What should you bring to Wolters Kluwer’s Enablon?**

    You should be passionate about leveraging technology to address clients’ needs, and have a good grasp of the commercial value solutions such as the BowTie Suite represent to these clients. The ideal candidate will have both experience / education in risk management and sales. In addition, you should have:

    + A bachelor’s degree (preferably in a technical field); a technical/engineering MSc is a plus.

    + 5+ years of experience in a solution engineering or technology program/support function; experience in a commercial role is a plus.

    + You have a solid understanding of business, financials, and the market(s) in which we operate, with a reputation for providing a level of expert knowledge within your industry.

    + A proven understanding of risk management software products, ideally as a Bowtie practitioner.

    + Experience / education in risk management/safety is an advantage

    + Excellent verbal and writing skills in English and preferably another language

    + Knowledge of CRM tools (such as Salesforce, Dynamics CRM) is an advantage.

    EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


    Employment Type

    Full Time

  • Alarm & Detection Project Manager
    Western States Fire Protection Company    Phoenix, AZ 85067
     Posted about 4 hours    

    Western States Fire Protection (WSFP) and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other. And we believe in making our own luck, creating our own opportunities. WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities.

    Protecting lives and property since 1985, WSFP and its subsidiaries specializes in Life Safety Systems. Our values are simple: integrity, quality, safety, professionalism, commitment.

    What we offer:

    + Health, Life, Dental and Vision Insurance

    + Employee Assistant Program

    + Flex Spending (FSA) (Cafeteria Plan) and HSA

    + 401(k) Plan – Matching up to 3%

    + Employee Stock Purchase Plan

    + Profit Sharing Plan

    + Paid Time Off (PTO), Parental Leave, Paid Pregnancy Medical Leave

    + Paid Holidays

    + Tuition Reimbursement

    + Annual Discretionary Bonus

    + Employer paid Life Insurance

    Alarm & Detection Project Manager

    The Project Manager holds overall management responsibility for all aspects of fire protection construction projects from conception through systems functioning as intended. He/she will oversee or conduct scheduling, planning, actual construction, expediting, inspection, quality control, and total delivery of the project according to established criteria. He/she is responsible for tracking, forecasting, and communicating all costs, profits, and financial measures of the project. Through coordination with the site superintendent, the PM will organize and manage all the elements involved in construction - labor, temporary and permanent materials, equipment, supplies, utilities, and time.

    The salary range for this position is $32-$37/hour depending on experience.

    Job Responsibilities

    + Conduct long range project planning and scheduling

    + Monitor and manage projects to comply with safety, quality, productivity, and profitability requirements

    + Ensure proper staffing on each project to produce maximum productivity

    + Identify changes in projects that impact cost, schedule, or labor requirements

    + Make sure change orders/change estimates are completed in timely manner

    + Monitor project billings for accuracy and maintenance of a positive cash flow

    + Continually monitor progress of projects; review reports to ensure compliance with schedule and budgetary guidelines

    + Review drawings and assist/lead during field check stage of the project

    + Forecast future manpower requirements

    + Oversee work of subcontractors

    + Ensure work complies with codes and permits

    + Administer construction contracts, approve work quality and payment requests

    + Report to owner and general contractor about progress and any necessary modifications required

    + Maintain historical records of all functions for future use

    + Recommend improvements in project management procedures and overall company business practices

    + Develop positive and ongoing relationships with customers

    + May also conduct estimating and design functions

    Job Qualifications

    + Three plus years proven experience in the fire alarm, security and low voltage industry

    + Experience working with electrical contractors, ability to read blueprints and wiring diagrams

    + NICET level II in fire alarm preferred

    + High Level of self-motivation

    + Ability to multi-task

    + Excellent communication skills, both written and verbal

    + Willing to pass a post-offer drug screen and background check

    All qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin or status as a qualified individual with a disability or protected veteran.

    VEVRAA Federal Contractor


    Employment Type

    Full Time

  • Fire Protection Project Manager and Designer
    Western States Fire Protection Company    Tucson, AZ 85702
     Posted about 4 hours    

    Western States Fire Protection (WSFP) and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other. And we believe in making our own luck, creating our own opportunities. WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities.

    Protecting lives and property since 1985, WSFP and its subsidiaries specializes in Life Safety Systems. Our values are simple: integrity, quality, safety, professionalism, commitment.

    What we offer:

    + Health, Life, Dental and Vision Insurance

    + Employee Assistant Program

    + Flex Spending (FSA) (Cafeteria Plan) and HSA

    + 401(k) Plan – Matching up to 3%

    + Employee Stock Purchase Plan

    + Profit Sharing Plan

    + Paid Time Off (PTO), Parental Leave, Paid Pregnancy Medical Leave

    + Paid Holidays

    + Tuition Reimbursement

    + Annual Discretionary Bonus

    + Employer Paid Life Insurance

    + Gym membership reimbursement

    Fire Protection Project Manager and Designer

    This individual will design, coordinate, and project manage the fire sprinkler systems for commercial, industrial, and residential buildings. He or she will design and create the finished representation for the sprinkler systems using drawing and drafting skills and tools. The drawings produced will be used as a guide by every other link in the chain of construction, both on-site and in the office. This person will have responsibility for the initial planning of a project including scheduling of time, creating material stock listing, analyzing changes, and solving problems.

    Job Responsibilities

    + Review construction contract documents and coordinate with sub-contractors and General Contractor/owner to gather the required information to design the project’s sprinkler system

    + Through use of analytical thinking and problem solving, determine construction feasibility and systems possibilities

    + Create detailed drawings through extensive use of AutoCAD, AutoSprink, or HydraCAD type programs

    + Create stock list for all material required throughout the project

    + Perform hydraulic calculations

    + Develop initial schedules for preliminary project work

    + Maintain design historical records and historical records for all functions for future use

    + Develop positive and ongoing relationships with customers to ensure company is meeting customers’ expectations

    + Coordinate with other departments within office to ensure proper handover of job information

    + Conduct long range project planning and scheduling

    + Monitor and manage projects to comply with safety, quality, productivity, and profitability requirements

    + Directly manage field labor force of assigned project to assure maximum productivity

    + Track employee hours and crew mix rates for each project

    + Ensure proper staffing is in place on each project

    + Identify changes in projects that impact cost, schedule, or labor requirements

    + Make sure change orders/change estimates are completed in timely manner

    + Prepare and monitor project billings for accuracy and maintenance of a positive cash flow

    + Continually monitor progress of projects; review reports to ensure compliance with schedule and budgetary guidelines

    + Assist/lead during field check stage of the project

    + Forecast future manpower requirements

    + Oversee work of subcontractors

    + Ensure work complies with codes and permits

    + Administer construction contracts, approve work quality and payment requests

    + Report to owner and general contractor about progress and any necessary modifications required

    + Recommend improvements in project management procedures and overall company business practices

    Job Qualifications

    + Construction Management degree or applicable other degree from a technical school or college

    + NICET certification. Either “In Training”, or NICET Level I, II, III, or IV certified.

    + Demonstrated ability with AutoCAD, AutoSprink, HydraCAD, or other specialized fire sprinkler layout software

    + Proven ability and track record of performing work in a timely manner and meeting deadlines

    + Three years successful construction industry experience with knowledge of Fire Protection industry

    + Supervisory experience is a plus

    + Three years experience in commercial. industrial, and residential design is preferred

    + Detail-oriented and skilled in free hand and mechanical lettering and drawings

    + Willing to coordinate and work well with others

    + Excellent communication skills-written and verbal

    + Ability to regularly travel overnight, with or without reasonable accommodation

    + Willing to pass a post-offer drug test, background and reference check

    A ll qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin or status as a qualified individual with a disability or protected veteran.

    VEVRAA Federal Contractor


    Employment Type

    Full Time

  • Oracle Cerner Healthcare Project Manager - Remote
    UnitedHealth Group    Phoenix, AZ 85067
     Posted about 4 hours    

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

    We are seeking a highly skilled and experienced Oracle Cerner Healthcare Project Manager with expertise in Oracle Cerner systems to join our dynamic team. The successful candidate will be responsible for managing and overseeing healthcare projects, with a primary focus on implementing and optimizing Oracle Cerner solutions across our organization.

    You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

    **Primary Responsibilities:**

    + Project Planning:

    + Develop comprehensive project plans, including timelines, milestones, and resource allocation

    + Collaborate with stakeholders to define project scope, goals, and deliverables

    + Conduct risk assessments and implement strategies to mitigate potential issues

    + Team Coordination:

    + Build and lead project teams, ensuring effective communication and collaboration

    + Assign tasks, set deadlines, and monitor team progress towards project goals

    + Foster a positive and collaborative team environment

    + Budget and Resource Management:

    + Estimate project costs and manage budgets effectively

    + Allocate resources efficiently to optimize productivity and meet project objectives

    + Communication:

    + Act as the main point of contact for project-related communications

    + Provide regular updates to stakeholders on project status, risks, and milestones

    + Facilitate effective communication within the project team

    + Quality Assurance:

    + Ensure that project deliverables meet high-quality standards

    + Implement and maintain project management best practices

    + Problem Solving:

    + Identify potential issues and proactively develop solutions

    + Address challenges promptly to keep the project on track

    + Documentation:

    + Maintain accurate and up-to-date project documentation

    + Compile reports on project progress, budget utilization, and other relevant metrics

    + Stay current with industry trends, best practices, and advancements in Oracle Cerner solutions to drive continuous improvement and innovation

    You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    **Required Qualifications:**

    + 4+ years of experience in a healthcare PMO or relevant field (project management, business, etc.) experience as a Project Manager, with a successful track record of managing projects from initiation to completion

    + 4+ years of experience of acute clinical care background (e.g., LPN, RN, pharmacy, radiology technology) with exposure to leadership engagement and communication or 5+ years of managing clinical driven projects

    + Experience managing healthcare projects, with a focus on Oracle Cerner systems implementation and optimization

    + Proven in-depth knowledge of Oracle Cerner Millennium suite, including PowerChart, PowerChart Maternity, or FirstNet, etc. or other Cerner suites

    + Proven solid understanding of healthcare operations, clinical workflows, and regulatory requirements

    + Proven excellent project management skills, including planning, scheduling, budgeting, and risk management

    + Ability to effectively communicate and collaborate with cross-functional teams, stakeholders, and vendors

    + Demonstrated leadership abilities, with a track record of successfully driving projects to completion

    + Demonstrated solid analytical and problem-solving skills, with the ability to identify issues and develop practical solutions

    **Preferred Qualifications:**

    + Relevant certifications such as PMP, CPHIMS, or Oracle Cerner Certified Associate

    + Experience working in a healthcare setting, such as hospitals, clinics, or healthcare IT consulting firms

    *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

    **California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only:** The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

    **Application Deadline:** This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

    _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

    _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

    _UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment_


    Employment Type

    Full Time

  • Program Manager Lead - Complaints Management & Member Experience
    USAA    Phoenix, AZ 85067
     Posted about 4 hours    

    **Why USAA?**

    Let’s do something that really matters.

    At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

    We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

    **The Opportunity**

    We are looking for a Program Manager Lead for the Bank Member Experience & Complaints Program, responsible for development, maintenance, and execution of Bank Complaint program procedures that operationalize the Enterprise Complaint Management Policy and provides Member Service Representatives (MSRs) and Advocates with tools and resources to identify, track, categorize, escalate, research, and resolve Bank complaints. You will be responsible for the oversight and governance of the complaints program. You must have experience and know in-depth the lifecycle of a complaints program and provide root cause analysis. **This is an individual contributor position.**

    Leads the management, execution and delivery of large-scale programs (multi-year, large cost and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the line of business strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope and overall program benefits. Defines multiple program strategies based on business demand and return on investment expectations.

    We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is **not** available for this position.

    **What you'll do:**

    + Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.

    + Defines and maintains multiple program strategies based on business demand and return on investment expectations.

    + Works closely with project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs.

    + Directs analyses, root cause identification and development and recommendation of key work products.

    + Applies experienced knowledge of the business, its products and processes to assess program risks and rewards across multiple technologies and business goals.

    + Negotiates agreements, settles disputes equitably and diffuses high tension situations.

    + Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.

    + Responsible for developing multi-year business plan to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.

    + Mentors Program Managers in developing business strategies, identifying benefits and defining alternatives across departmental programs and across USAA programs.

    + Ensures compliance with company and regulatory policies and procedures.

    + Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).

    + Adheres to governance rigor required for work effort.

    + Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

    + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

    **What you have:**

    + Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

    + 8+ years of project and/or program management experience, including experience defining a new program and/or leading large-scale projects.

    + Expert level of experience in Principles of Project/Program or Portfolio Management.

    + Experience in program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies

    + Stakeholder management and influencing skills.

    + Advance understanding of risk management policies and procedures.

    + Extensive knowledge of program management methodology and techniques; program performance evaluation and change management principles.

    + Extensive experience developing, maintaining and reporting on large cost project/program budgets.

    + Strong business acumen and/or demonstrated learning agility to quickly increase business expertise.

    **What sets you apart:**

    + Strong experience in complaints management programs in a large retail bank environment

    + Experience in executing and/or leading Risk Control Self Assessments (RCSAs), issue management, and process efficiency programs

    + Proven track record to inspire change and collaborate with all levels of management

    + Strong analytical, organizational, and problem-solving skills

    + Experience with communicating and presenting key concepts to senior leadership, broad groups and team staff

    + Proven track record to craft, implement, and sustain oversight processes

    + Deep Complaints experience

    + Third Party Vendor Oversight and Monitoring

    + Data analysis

    + Strong Critical thinking and root cause analysis skillset

    + Ability to deliver executive level reporting

    + Banking compliance and risk management experience

    + US military experience through military service or a military spouse/domestic partner

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    **What we offer:**

    **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 **.**

    Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

    **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

    _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

    _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.


    Employment Type

    Full Time

  • GTS Program Manager
    U.S. Bank    Phoenix, AZ 85067
     Posted about 4 hours    

    At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

    **Job Description**

    The Consumer and Business Banking (CBB) group includes the branch network, product management functions, mortgage, auto, deposits, and related operations. CBB represents about half of the loans and deposits of the bank. The CBB Strategy team supports the company’s overall consumer and small business strategy and manages programs that drive new client acquisition. One of these programs is the Global Transitions Solutions program, which is a unique program open to Japanese nationals with plans to move to the U.S.

    This role as a Program Manager will directly support the Global Transitions Solutions program and support across the CBB Strategy spectrum. In this role participates in the identification, design, development and implementation of assigned projects. Requires a strong capacity for collaboration across various support groups, and ability to both navigate and drive projects to completion. Interfaces with internal and external resources to ensure successful and timely completion in accordance with team needs.

    **Basic Qualifications**

    + Master's degree, or equivalent work experience

    + 10 or more years of experience in project management activities

    + Two or more years of managerial experience

    **Preferred Skills/Experience**

    + Complete bilingual Japanese & English (reading/writing/editing)

    + Working in Japan at a financial institution (preferably at MUFG Bank)

    + Strategic planning assignments directed towards retail & mass affluent strategy

    + Retail or private banking management

    + Direct sales

    + Knowledgeable of the consumer & business banking market in Japan including the globally mobile expatriate market

    + Japanese business practice acumen

    + Understanding of Japanese Bank regulatory environment

    + Strategic planning and execution

    + Ability to communicate with corporate and government level clients

    + Expert knowledge of assigned business line or functional area

    + Demonstrated management and leadership skills

    + Strong organizational and analytical skills

    + Advanced knowledge of project management

    + Ability to identify and resolve exceptions and to analyze data

    + Excellent verbal and written communication skills

    If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

    **Benefits:**

    Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

    + Healthcare (medical, dental, vision)

    + Basic term and optional term life insurance

    + Short-term and long-term disability

    + Pregnancy disability and parental leave

    + 401(k) and employer-funded retirement plan

    + Paid vacation (from two to five weeks depending on salary grade and tenure)

    + Up to 11 paid holiday opportunities

    + Adoption assistance

    + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

    **EEO is the Law**

    U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal **KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)** EEO poster.

    **E-Verify**

    U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

    The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $144,160.00 - $169,600.00 - $186,560.00

    U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

    Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.


    Employment Type

    Full Time

  • Services Project Manager
    UKG (Ultimate Kronos Group)    Phoenix, AZ 85067
     Posted about 4 hours    

    Services Project Manager

    **General Information**

    Ref #:

    20240037996

    Travel Amount Required:

    Up to 25%

    Job Type:

    Regular-Full Time

    Location:

    USA - USA - Remote

    **Company Overview**

    Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers \#WeAreUKG

    **Description & Qualifications**

    Description

    As a Services Project Manager, you will be responsible for:

    • Creation and execution of project plans following UKG methodology

    • Responsible for overall delivery of projects following agreed-upon timelines with customers and internal stakeholders as well as completion and sign off exit criteria

    • Creating, maintaining, and monitoring project plans to include technical, business and customer tasks and deliverables (inputs, outputs)

    • Management of RAID Log, Dependencies and project documentation

    • Coordinating internal/external resources to ensure project milestones/timelines are met

    • Responsible for successful completion and delivery of all project deliverables and milestones

    • Manage changes to project scope, schedule and costs using appropriate channels (Change Board)

    • Assisting with the setup of payroll on the platform and associated processes (Discovery, Implementation, Payroll Parallel runs, Go Live, Operational handover)

    • Support all implementation technical deliverables and activities to onboard a customer and setup for operational success

    • Ensuring first class customer experience during the implementation process

    Qualifications

    Basic Qualifications

    • 3+ years of project management experience in a commercial environment (B2B and B2C)

    • Strong exposure to software and service delivery

    • Bachelor's Degree

    Preferred Qualifications

    • Excellent knowledge and experience of project methodologies such as agile and waterfall

    • Proven ability to act as a leader in business transformation projects

    • Experience in process change, implementation

    • Good understanding of the system integration principle

    • Proven track required in best-in-class customer service communications and delivery

    • Experience negotiating with senior stakeholders across technology and business process domain

    • Desire to develop a deep working knowledge of the global mobility / international payroll market

    • Project Management Certification

    **Pay Transparency for Colorado, New York, Washington and California**

    The pay range for this position in Colorado, New York, Washington and California is $60,500 to $86,950, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

    Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

    San Francisco Bay Area Pay Law

    There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $69,575 to $99,993 per year.

    **EEO Statement**

    **Equal Opportunity Employer**

    Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

    View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) and its **supplement** .

    View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

    UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

    **Disability Accommodation**

    For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].


    Employment Type

    Full Time

  • Wellness Program Manager
    U-Haul    Phoenix, AZ 85067
     Posted about 4 hours    

    Location:

    2727 N Central Ave, Phoenix, Arizona 85004 United States of America

    The Wellness Department is looking for a highly skilled Wellness Program Manager who will manage wellness benefit programs for U-Haul Company, across the United States and Canada. This person will manage all wellness-related events, program marketing, and program awareness. The Wellness Program Manager will manage the operations of the onsite corporate fitness center and dental facility. This position will report to the Chief of Staff and manage the Wellness Marketing Specialist.

    Roles & Responsibilities:

    + Manage internal wellness programs including incentive programs, CPR/First Aid classes, newborn care package program, and wellness program reimbursements.

    + Manage partnerships with 3rd party wellness vendors.

    + Strategize and develop program marketing – print, digital and presentation style to create awareness and as a result, increase utilization of overall benefits.

    + Work cross-functionally with Benefits, Risk Management, Internal Communications, Legal, and Art departments.

    + Develop and manage U-Haul Company’s wellness marketing calendar and campaigns.

    + Develop special projects for wellness program as needed.

    + Responsible for hiring and managing 3rd party fitness instructors. Duties also include processing invoices, class and personnel schedule management, and building wellness challenges.

    + Coordinate and host a variety of company-wide and corporate events.

    Qualifications:

    + Bachelor’s degree in human resources, exercise science, nutrition, kinesiology, marketing or communications.

    + 3-5 years of experience in benefits or related role.

    + Strong organizational skills and attention to detail.

    + Strong written and oral communication skills.

    + Must be able to manage multiple projects at a time and meet deadlines.

    + Must be a self-starter.

    + Experience handling confidential medical information as required by HIPAA, preferred.

    + Must be creative and outside-the-box thinker.

    + Must be able to work 40 hours per week and have reliable transportation.

    + Must be flexible to work occasional nights for events after standard work hours.

    U-Haul offers:

    + Full Medical coverage

    + Prescription plans

    + Dental & Vision Plans

    + New indoor fitness gym

    + Gym Reimbursement Program

    + Registered Dietitian Program

    + Weight Watchers

    + Onsite medical clinic for you and your family

    + Career stability

    + Opportunities for advancement

    + Valuable on-the-job training

    + Tuition reimbursement program

    + Free online courses for personal and professional development at U-Haul University®

    + Business and travel insurance

    + You Matter Employee Assistance Program

    + Paid holidays, vacation, and sick days

    + Employee Stock Ownership Plan (ESOP)

    + 401(k) Savings Plan

    + Life insurance

    + Critical Illness/Group Accident

    + 24-hour physician available for kids

    + MetLaw Legal program

    + MetLife auto and home insurance

    + Mindset App Program

    + Discounts on cell phone plans, hotels, and more

    + LifeLock Identity Theft

    + Savvy consumer wellness programs - from health care tips to financial wellness

    + Dave Ramsey’s SmartDollar Program

    + U-Haul Federal Credit Union

    + Wellness Program

    U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

    U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.


    Employment Type

    Full Time

  • RCDD (Registered Communication Distribution) Project Manager
    TEKsystems    Chandler, AZ 85286
     Posted about 4 hours    

    Description:

    The Project Manager is responsible for overseeing and managing 1 client's projects from planning through completion and ensuring client satisfaction by delivering unparalleled service. The PM is responsible for the overall financial, timely, quality and customer service outcome of the project. The PM is responsible for overseeing and administrating the efforts of all in-house crews and Subcontractors on a project(s) in conjunction with a General Foreman or Superintendent. The position proactively develops new business opportunities and relationships with current and potential customers.

    Plans, Organizes, Manages, Tracks and Controls Projects in their charge.

    Manage financial aspects of contracts (progress billing, rental equipment, income/expenses) to protect the company’s interest and simultaneously maintain a good relationship with the client.

    Have a Registered Communication Distribution Designer (RCDD) BICSI certification.

    The Project Manager shall be experienced in CAT6 and fiber optic cabling and standards, wireless infrastructure planning and installation technologies.

    Project Manager shall have demonstrated technical experience in preparing site survey plans consisting of cable plant drawings, computer room layouts, and rack elevation diagrams, coordinating cabling efforts, scheduling and project management.

    Project Manager shall have demonstrated technical experience in analysis, design, installation, testing, and documentation of cable infrastructure, floor drawings, VISO networking hardware and telecommunications

    Skills:

    cable, cable installation, cabling, punchdown

    Top Skills Details:

    cable,cable installation,cabling,punchdown

    Additional Skills & Qualifications:

    Ability to understand and follow standard operating policies and procedure

    Ability to perform duties in a professional manner and appearance

    Effective performance management skills

    Extensive knowledge of safety protocols and procedures

    Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, Visio, Project)

    Ability to prioritize and manage multiple tasks, changing priorities as necessary

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time


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