About This Career Path
Interpret oral or sign language, or translate written text from one language into another.
Interpreters and Translators
Interpreters and Translators
Current Available Jobs
Projected job openings through 2024
Interpreters and Translators
Interpreters and Translators
Follow ethical codes that protect the confidentiality of information.
Translate messages simultaneously or consecutively into specified languages, orally or by using hand signs, maintaining message content, context, and style as much as possible.
Listen to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary.
Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material.
Read written materials, such as legal documents, scientific works, or news reports, and rewrite material into specified languages.
Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors.
Check translations of technical terms and terminology to ensure that they are accurate and remain consistent throughout translation revisions.
Refer to reference materials, such as dictionaries, lexicons, encyclopedias, and computerized terminology banks, as needed to ensure translation accuracy.
Train and supervise other translators or interpreters.
Proofread, edit, and revise translated materials.
Interpreters and Translators
Common knowledge, skills & abilities needed to get a foot in the door.
Customer and Personal Service
Law and Government
Communications and Media
Interpreters and Translators
At JPMorgan Chase, we have an obsession for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion. Using the latest banking solutions, combined with cutting edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture. Here at Chase, you'll have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
If you are enthusiastic about providing great customer experiences and digitally curious, join our branch family. In addition to providing education and advice tailored to suit our customers financial needs, you'll be able to take ownership of your own career development through a variety of cross-training opportunities and company support.
As an Associate Banker at Chase, you will be at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships. You will help customers with everyday transactions, build rapport and introduce them to our One Chase family. You will also teach clients how to use self-service options - help them enroll in & use tools so they can bank how, when and where they want.
You'll contribute significantly to the success of the branch and helping customers by:
+ Engaging the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase
+ Assisting customers and making clients feel appreciated
+ Helping customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the Chase mobile app, Chase.com, and ATMs with expert knowledge in our self-service and digital platform
+ Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels
+ Proactively collaborating with others to help customers
+ Helping build relationships with customers by connecting them with team members who can help them address their financial needs
+ Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
+ Supporting customer with traditional banking needs and complex service transactions putting the customer's needs at the center of everything
+ Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals
+ Ability to make personal connections, engage customers, and always be courteous and professional in a team environment
+ Strong desire and ability to influence, educate and connect customers to technology
+ Exudes confidence with clients when sharing product knowledge and solutions
+ Excellent interpersonal communication skills, as well as strong attention to detail and time management
+ Professional, thorough and organized with strong follow-up skills
+ Active listening skills to ensure the best way forward is identified for each customer
+ Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together
+ Minimum 6 months of customer service experience, i.e. teller experience
+ High school diploma or GED equivalent required
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
Dental Assistant - Bilingual Preferred - Mesa
Adelante Healthcare Mesa - Mesa, AZ
HS Diploma from accredited school
A full time, non-exempt position responsible for assisting the dentist(s) and dental hygienist(s) in the direct provision of primary care dental services to patients of the center. The Dental Assistant is also responsible for sterilization, preparation and inventory control of dental instruments and supplies. Responsible for creating a caring and receptive patient environment and an effective, efficient, and productive check in and check-out process. Responsive to patients’ needs via telephone or in person.
Every Adelante employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism and competence.
OUR CORE VALUES
ESSENTIAL SKILLS AND EXPERIENCE
+ Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
+ Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety
+ High school diploma or GED from an accredited institution
+ Dental Assistant certification
+ Radiology certificate from The Arizona State Board of Dental Examiners
+ Coronal Polishing certificate from the Arizona State Board of Dental Examiners
+ Minimum two (2) years Dental office experience
+ Exceptional communication skills and professional presence
+ Intermediate computer efficiency to include proficiency in Windows, MS Office, Patient Management System
Advanced office skills: typing and telephone answering
NONESSENTIAL SKILLS AND EXPERIENCE
+ Ability to communicate in more than one language
The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job related selection or promotional criteria.
+ Greet all patients and visitors. Assist patients and visitors with questions, directing them to appropriate person as necessary.
+ Assists patients in resolving minor difficulties, answering their questions and giving directions to patients as authorized by the dentist or dental hygienist.
+ Serves as dentist’s or dental hygienist’s chair-side assistant.
+ Prepares the operatory for patient treatment as per Dental Department protocols and the dentist’s or dental hygienist’s directions.
+ Performs dental radiographs in accordance with state regulations and law as well as Dental Department directive and protocol.
+ Performs direct supervision and general supervision procedures as delegated and directed by the dentist in accordance with state regulation and law and Dental Department directive and protocol.
+ Maintains Dental Department equipment in accordance with manufacturer’s directions and Dental Department policy and protocol.
+ Maintains all Dental Department areas in compliance with Dental Department directives and protocols as well as center policies and procedures relative to infection control, exposure control and safety issues.
+ Maintains adequate operatory supplies and compiles a list of individual item shortages for inventory control and ordering purposes.
+ Maintains a list of all Dental Department patients, monitors patient flow, and assists the Dental Director, dentist(s) and dental hygienist(s) in assuring that all patient records and documents are properly and accurately completed.
+ Receives and places necessary telephone calls consistent with professional matters, clinic business, and patient care of the Dental Department.
+ Insures the sterility of all reusable dental instruments and equipment in accordance to accordance with Dental Department directive and protocol.
+ Insures the proper disposal of all contaminated or potentially contaminated materials in accordance with Dental Department directive, center policy as well as state and federal regulation(s).
+ Performs all functions in full compliance with the center’s and the Dental Department Exposure Control Plan including but not limited to the use of Personal Protective Equipment and Universal Precautions.
+ Participates in appropriate health promotion / disease prevention activities, both on-site and off-site as required.
+ As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.
+ Responsible for full personal compliance with all applicable federal, state, local and center rules, regulations, protocols and procedures including but not limited to the participation of a Dental Assistant in the provision of clinical dental care, as well as those relating to, but not limited to personnel issues, work place safety, public health and confidentiality.
+ Assists front desk as needed
+ Assist with the correction of billing information as needed
+ Maintain appropriate level of supplies.
+ Correctly collect specimens, perform testing, and processes as indicated.
+ Travels to other sites to assist with staffing needs
Additional Duties and Responsibilities
+ Other duties as request or assigned
All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team based model to promote wellness and improve health outcomes.
Adherence to Compliance and Code of Conduct
All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands:While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance, and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.
In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance withEEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a *Bilingual Customer Service Representative - Spanish*with TTEC in*Tempe, AZ*.
Our recruitment, training and the position is 100% virtual for the protection of you and our employees. Please connect to this opportunity by applying*online*or via text*'TTEC' to 97211 (Standard Msg & data rates may apply) *to connect with us.*Upon getting hired as a Customer Service Rep, we will ask you to pick up your equipment from our Tempe, AZ office*.
COVID-19 Note: During the pandemic, many of our Tempe employees are training and/or working from home. Also, all applications and interviews are virtual. To facilitate the short-term remote environment for our new hires, you will be required to come to our office briefly to acquire the equipment needed for this role. When we are able to return to normal operations, this will shift from a work from home environment back to our site location. However, if you prefer to start at a later time, please let your recruiter know. We understand and respect your personal concerns and will do our best to accommodate.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
*What You'll be Doing*
You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.
*As a TTEC Customer Experience Champion, You'll Enjoy:*
• Fun, talented and witty teammates
• Knowledgeable, encouraging, and present leadership
• Family-friendly environment
• Free-spirited, theme-based employee events
• Diverse and community-minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes…all the competitive pay and benefits you'd expect
*On a typical day, you'll*
• Accept calls from customers
• Effectively resolve issues or concerns
• Gather information from the customer to make appropriate recommendations for new products and services
• Deliver amazing customer service
*Why You? What You Bring:*
Being bold, passionate and real. It's what connects us here at TTEC. Does the following describe you as well?
• Computer savvy
• High school graduate or equivalent
• High school graduate or equivalent
• 6 months of customer service experience
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
*If you're a military veteran, active duty guard or reserves, or a military spouse:*
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
**Job:** **_Customer Care Representative*
**Title:** *Bilingual Customer Service Representative - Spanish*
**Requisition ID:** *02Q51*
Bilingual - CSR - Work from Home
+ location:Phoenix, AZ
+ salary:$13 - $15 per hour
+ date posted:Friday, January 15, 2021
+ job type:Temp to Perm
Bilingual - CSR - Work from Home
Please complete our Pre-Screen Questionnaire using the link below. This process should only take 5 minutes. Pre-Screen Questionnaire: https://forms.gle/1pQLDnkLbrcY3E317 *if this link does not work, please copy and paste the web address into your browser. THIS POSITION IS A VIRTUAL POSITION. Hours of operation: Monday-Friday 7am-8pm EST (Training is 8am-5pm EST. You will receive your schedule at the end of training, which will be a 40 hour work week, and may be 5 eight hour days or 4 ten hour days) Pay: $13-15.50/hr for + bonuses*
Conduct objective, fair, thorough & unbiased investigations in a timely manner
Answer inbound calls from customers regarding orders placed
Must demonstrate the ability to have a clear focus on the customer
Good communication skills
Pay attention to detail & multi-task
Use decision making skills to determine if adding or removing blocks from a customer’s account are needed
Basic computer skills (Microsoft Windows, TEAMS) Webex preferred
Ability to communicate with customers & co-workers while continuously wearing a headset
At least 18 years old
Authorized to work in the U.S.
High school diploma or equivalent
Must be willing to submit to background & drug screen
Ability to type 30 WPM
At least 1 year experience in a call center
**Talent must provide:**
A professional, distraction-free, & safe work space
Ability to connect to your router with an ethernet cable
Internet with minimum speed of 10mbps Upload/20mbps Download
Cell phone that has Android OS8 or higher, or IOS12 or higher
+ Call Center Support (1 year of experience is required)
+ Telephone Etiquette
+ Typing Skills
+ High School (required)
+ Years of experience: 1 year
+ Experience level:Experienced
Working hours: 7 AM - 8 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Are you looking to join a team to enhance your career and have the ability to make a difference in peoples' lives every day? Check out Redflex Traffic Systems!
Under general supervision, work in call center area taking violator calls, review violation photos and data to determine if a violation occurred and if the violation is prosecutable (per the rules of the city contract). Obtain motor vehicle data associated with the vehicle in the violation photos. Ensure accuracy of information before releasing the violation photos and data to the police for review. Also you will need to learn how to work on Nominations in the assigned cities for your position.
Essential Duties & Responsibilities
Answer calls for violators calling into the call center.
Process or Nominations are to be done during down time from the callers.
Review photos and data associated with a violation captured by red light, mobile speed van, or fixed speed traffic enforcement cameras. Determine if a violation occurred by reviewing the evidentiary photos and corresponding video. Apply rules of each jurisdiction to determine whether to accept or reject the incident
Determine if the incident is prosecutable per the issuance criteria rules of the jurisdiction.
Obtain registered owner information from the state Department of Motor Vehicles. Cross check the vehicle make/model information retrieved from DMV to ensure accuracy of the registered owner information.
Apply issuance criteria rules for each specific jurisdiction after the DMV information is obtained for the registered owner of the vehicle (i.e. special handling for Gender Mismatches, etc.).
Enter Affidavit of Non Liability Information when received from violators.
Apply processing time rules for all stages of processing to ensure all deadlines are met.
Review issuance criteria regularly for assigned cities to ensure departmental documentation is accurate at all times.
Ensure a backup is trained for all assigned areas of responsibility and that those areas are covered during planned absences.
Report any equipment related issues timely to ensure they are resolved quickly. Escalate if reported issues are not resolved timely.
Other duties as assigned.
May be required to drive for the company.
Minimum Job Requirements:
High School Diploma or Equivalent.
Knowledge, Skills, Abilities
Good written and verbal communication skills.
Fast and accurate typing skills, greater than 40 wpm.
Strong computer skills.
Good data entry skills.
Sit for long periods of time.
Stand for long periods of time.
Ability to drive varying distances safely.
Ability to lift 10-15 lbs routinely.
Occasionally lift up to 20 lbs.
Medical, Dental, Vision, 401K, EAP
These jobs are part of Peckham Inc.'s vocational rehabilitation efforts. Applicants are given preference for these positions if they have a disability or other barrier to employment
Peckham is a nonprofit vocational rehabilitation organization, providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. On this application, you will see an eligibility for services questionnaire. Please pay special attention when completing this section of your application. Information you provide here will help determine if you are eligible for job training at Peckham.
Peckham Inc. - Customer Service Representative - Bilingual Spanish - PhoenixPeckham, Inc. is now offering a $300 Sign-On Bonus to eligible new hires! There are both part-time and full-time opportunities. ALL applications will be reviewed and considered for an interview.
This is a phone-based customer service position supporting a government customer. Customer Service Representatives (CSRs) in this position will answer phone calls from U.S. citizens and utilize a computer-based knowledge system to answer general questions about policies, practices, procedures, and other data to assist callers. Successful candidates will have a customer service orientation with excellent communication and problem-solving skills.
+ These jobs start at $13.27 per hour plus a health and welfare benefit you use to purchase your benefit options.
+ Bilingual Customer Service Representatives are eligible for an increase to $14.56 per hour plus a health and welfare benefit once they certify as Bilingual on the phone.
DUTIES AND RESPONSIBILITIES
+ Provide superior customer service by answering incoming calls in a timely manner
+ Follow established policies and procedures to respond and route calls appropriately
+ Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively
+ Log customer information into a database ensuring data entry is accurate and complete
+ Access knowledge base per customer request for information
+ Verify and record demographic data with caller and escalate customer issues as appropriate
+ Maintain and improve quality results by adhering to standards and guidelines
+ Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations
+ Control the pace and flow of the inquiry/request and manage call time effectively
+ Follow protocol and apply sensitivity and discretion in handling confidential information
+ Promote Peckham’s vision, values, and services to all customers and stakeholders
+ Assist in maintaining organization wide quality standards
+ Flexibility in work hours and shifts including some weekends as needed
+ Accept other related jobs/duties as assigned
+ High School Diploma or equivalent
+ At least 18 years of age
+ U.S. Citizen
+ Proficient in both the English and Spanish languages (written and verbal)
+ Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance
+ Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers
+ Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building.
Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position.
Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.
To determine if you are a potential candidate for this position a review of the following may apply:
+ A criminal background/history inquiry
+ Employment verification
+ Drug screening
+ Credit history
The following may impact your ability to gain the required authorization:
+ Poor credit, bankruptcy in the past 2-3 years and/or delinquent payments
+ Previous termination from previous employment that involves theft or other negligent actions on your part
+ Drug or alcohol use
+ Failure to be honest when responding to the required Federal Security Clearance questions.
+ Clearance investigations can/will go back as far as 7 years or more.
This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to www.abilityone.gov
PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATION FOR APPLYING NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:
+ Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you
+ Email us at firstname.lastname@example.org
+ Call us at (517) 316-4000
+ Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)
Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Team MemberClick here to return to the main search page
Peckham is a national award-winning non-profit organization, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming. Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.
Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence.
To prove that people with disabilities and other barriers are more than capable of delivering world-class, high-quality products and solutions.
Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law
Peckham participates in the E-Verify program. For more information please click follow this link
For information on Immigrant and Employee Rights (IER), follow this link
Pay Transparency Nondiscrimination Provision
REASONABLE ACCOMMODATION NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Section 503 of the Rehabilitation Act of 1973, as amended. For more information on the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
Visit www.peckham.org to learn more.
Title: Bilingual Customer Service Representative
Consolidated Business Operations and Support Services
Owings Mills, MD
Bilingual Pay: $15.64 per hour + $2 per hour performance incentive
Shifts: Full Time Hours & Part Time Hours, ASK ABOUT OUR SHIFT FLEXIBILITY!
Operations Hours: Monday 8:30am to Friday 5:00pm
ICF Maryland DHS Performance Incentive Program
The power is in your hands to earn MORE MONEY! Customer Service Representatives can earn an extra $2.00 per hour when meeting project performance standards.
Apply Today and learn more about this exciting new incentive program!
We have Full time positions available at our Customer Service Center in Owings Mills, MD. We are looking for dynamic, hard working professionals ready to grow with us. English and Bilingual positions are available. Working at ICF means applying a passion for meaningful work on the leading issues of our day. Smart, compassionate, and innovative, ICF believes in growing the careers of our employees.
Bilingual CSRs are the frontline of support on programs that have life changing implications. This team will handle inquiries that involve the provisioning and maintenance of human social services including Child support, financial, nutritional and energy assistance and other services available to families and individuals in need across the state of Maryland. We need people who are respectful, professional, courteous, eager-to-learn, and ready to make a career with us. We provide training, competitive wages and benefits, and real opportunity for job growth.
The Customer Service Center’s regular hours of operation are Monday through Friday from 8:30 a.m. to 5:00 p.m. Based upon future client requirements, these hours are subject to change. Applicants will be required to work shifts based upon current or future client or employer requirements.
The Bilingual Customer Service Representatives primary duties are:
+ Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies and procedures.
+ Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems.
+ Communicate with client staff as required and forward Case and Customer information when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.
+ Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.
+ CSRs shall have at least one (1) year of Customer service experience.
+ A high school diploma or GED is required. Associates Degree or Degree in progress preferred.
+ Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and Customer service skills and experience.
+ Must be fluent in both writing and speaking English and Spanish.
+ Ability to navigate in up to seven separate systems and up to three systems simultaneously.
+ Ability to navigate and update in Windows and AS400 based systems.
+ Ability to convey information and direction for multiple programs during a single interaction.
+ Previous experience as a customer service representative in a call center.
+ Strong verbal, interpersonal and written communication skills
+ Team player with the ability to work in a fast-paced environment
+ Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude
+ Ability to be flexible to handle multiple priorities and to work limited overtime as necessary
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email email@example.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Maryland Remote Office (MD99)Need help? We're here:ICFCareerCenter@icf.com
ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.
Job Title: Interpreter Services Assistant
Employment Category: Fixed Term
Employment Type: Part-Time
Open to Expatriates: No
Location: Phoenix, AZ USA
For over 25 years our Phoenix office has provided a range of services including resettlement and economic empowerment services, immigration, community gardening and case management for victims of trafficking.
Our strength and success lie within our core values of Service, Accountability, Equality, and Integrity. We are strongly motivated by our clients and are dedicated to delivering high-impact and quality programs.
The Interpreter Services Assistant supports the delivery of high quality, reliable, in-person and remote language interpretation to internal and external IRC customers by fielding interpretation requests, scheduling interpreters, troubleshooting issues, satisfying recordkeeping requirements, and providing high levels of customer service.
+ Respond to questions related to interpreter services programming via phone, email, or in-person.
+ Field internal and external customer requests for interpretation services, matching and scheduling interpreters based on customer requirements and interpreter qualifications and availability.
+ Independently resolve conflicts, escalating issues as necessary to the Interpreter Services Supervisor.
+ Build and maintain positive relationships with staff, customers, and interpreters.
+ Provide assistance to interpreters or users in the use of virtual platforms and troubleshoot any related issues.
+ Assist with scheduling, proctoring, and delivery of interpreter language proficiency testing.
+ Provide general administrative support and contribute to special projects.
+ Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
+ Other duties as assigned.
+ High school diploma or equivalent required. Bachelor’s degree preferred.
+ Demonstrated professional experience providing high levels of customer service required.
+ Prior scheduling experience strongly preferred.
+ Demonstrated ability to remain organized, prioritize effectively, and meet deadlines within a fast-paced, rapidly changing environment.
+ Ability to effectively communicate clearly and concisely in spoken and written English with people at varying language proficiency levels.
+ Strong command of virtual communication platforms.
+ High level of professionalism, discretion, and sound judgment. Strong interpersonal and diplomacy skills.
+ Attention to detail and accuracy in work outputs.
+ Ability to work both as part of a team and to work independently.
+ Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Ability to learn other computer software programs.
+ Experience working in a diverse, multi-cultural environment preferred.
+ In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
Working Environment: Current remote work. Standard office work environment.
This is a part-time, benefit eligible position expected to end 9/30/21.
The ACF Funding Operations Funder is responsible for reviewing motor vehicle contract documentation for completeness and compliance with State and Federal laws. The Funder will conduct direct verifications with external entities, including consumers, dealers and others, to validate the accuracy of stated employment, income, insurance, collateral, and other loan approval terms. The Funder will be responsible for analyzing all gathered information to ensure compliance with corporate policies, procedures, and credit stipulations. The Funder is responsible for all outlined functions within the funding process upon receipt of the funding package until funding completion and/or return. Based on this analysis, they will make the final decision to bring the loan on to the GM Financial portfolio.
+ Review motor vehicle contract documentation for completeness and compliance with State and Federal laws; and adherence to internal company policies and procedures
+ Conduct verifications with external entities, including consumers, dealers and others, to validate employment, income, insurance, collateral, and other approval terms
+ Analyze and assess information gathered and use effective judgment to detect and avoid fraudulent activity and ensure adherence to corporate policies, procedures and credit stipulations on assigned contracts
+ Communicate and interact, both written and verbally, with a wide array of audiences in a professional, concise and positive manner
+ Leverage built relationships, customer service techniques, and a high level of call control to expedite the receipt of missing information and/or documentation
+ Utilize time-management and multi-tasking techniques to work all contracts assigned
+ Understand and overcome obstacles that negatively impact customer satisfaction to dealerships, applicants, and internal partners
+ Proactively manage time, balance daily workflow, incorporate negotiation skills, and demonstrate consistent follow up to ensure service deliverables are consistently met
+ Recognize opportunities, and expedite escalated issues in a timely manner for further review to help maximize our process efficiency and contribute to the aforementioned service deliverables
+ Understand company objectives by consistently meeting company standards for overall loan production
+ Perform other duties as assigned
+ Conform with all company policies and procedures
+ Fluent in English and a second language as need requires and determined by management, typically Spanish or French
+ Knowledge of State and Federal laws and regulations regarding auto finance industry
+ Ability to communicate with all levels of team members and management
+ Capacity to process information quickly
+ Detailed oriented
+ Must possess flexibility and a preference for a fast-paced environment
+ Oral and written communication skills
+ Planning and organizational skills
+ Time management skills
Additional Knowledge Skills and Abilities
+ Knowledge of phone etiquette
+ Understanding of indirect lending processes
+ Annual Funding Certification courses and successful testing
+ Knowledge of Lease and Commercial Lending funding
+ Good work ethic
+ Effective interpersonal skills to develop and maintain relationships with dealers, peers and management
+ High School Diploma or equivalent required
+ Bachelor’s Degree preferred
+ 0-2 years loan processing experience in a consumer finance/bank environment preferred
+ Normal office environment
+ Strong focus on providing quality service to internal and external customers
+ Work a flexible schedule including extended business hours, weekends and holidays
+ Subject to daily service level requirements
+ Must be able to deal with stressful office conditions while troubleshooting problems
Requisition ID: 2020-38190
External Company URL: www.gmfinancial.com
Street: 1975 S Price Road
With operations in 35+ nations and ~ 27,000 employees worldwide, CSL is driven to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune deficiencies, and vaccines to prevent influenza. Our therapies are also used in cardiac surgery, organ transplantation and burn treatment.
CSL is the parent company of CSL Behring and Seqirus. CSL Behring at http://www.cslbehring.com is a global leader in the protein biotherapeutics industry, focused on bringing to market biotherapies used to treat serious and often rare conditions. CSL Behring operates CSL Plasma at http://www.cslplasma.com/careers , one of the world's largest collectors of human plasma, which is used to create CSL’s therapies. Seqirus is the second largest influenza vaccine company in the world and is a transcontinental partner in pandemic preparedness and a major contributor to the prevention and control of influenza globally.
We invite you to take a look at the many career possibilities available around the globe and consider building your promising future at CSL by becoming a member of our team!
Job Description Summary
Responsible for the evaluation of donor suitability for automated pheresis procedures. Administration and supervision of approved immunizations other than red blood cell immunizations. Provides limited emergency medical care to donors and staff, including the administration of medication or treatments in accordance with licensure or certification.
1 Promotes positive customer relations with all donors.
2 Conducts confidential and effective interviews with donors to obtain necessary information regarding suitability to donate plasma.
3 In conjunction with the Center Medical Director and/or Center Physician responds to medically related questions from staff including donor suitability and provides information to staff on medically related issues.
4 Performs medical history reviews and health assessments on donors. Assesses results of donor screening and laboratory tests to determine initial and continuing donor suitability.
5 Notifies and counsels donors regarding reactive test results. Refers donors to community facilities for follow-up and counseling.
6 Explains informed consent to applicant donors. This includes explanation of procedures, hazards and potential adverse events; explanation of immunization schedules, dose and antibody response; providing clear opportunity for donor to refuse participation; obtaining signature and date certifying informed consent.
7 Handles medical emergencies at the Center by providing routine care as outlined in Standard Operating Procedures (SOPs); elevates situations to Center Physician or local medical service providers as required. Periodically checks emergency kits to assure supplies are present and in-date.
8 Reviews test results and determines continued donor suitability. Follows SOPs regarding acceptable ranges of four-month required test (PE/STS) reports. Maintains knowledge of and apply all rules regarding four-month approvals and grace periods.
9 Assess signs and symptoms a donor may exhibit that may result in the inability to continue donating.
10 Manages employee hepatitis B and influenza immunization program, including administration of immunizations.
11 Understands the policies and procedures associated with hyper immune programs at the center where applicable, and oversees donor immunization programs. Reviews antibody titer results as required. Maintains awareness of appropriate immunization schedule for each antigen.
12 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation.
14 Maintains confidentiality of all personnel, donor and center information.
15 May be cross-trained in other areas to meet the needs of the business.
16 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
17 Perform other job-related duties as assigned.
• Graduation from a paramedic, nursing, physician assistant, chiropractic, medical school or naturopathic medical training program
• If graduation is from a foreign allopathic or osteopathic medical school, must also currently be licensed as a physician or state certification as an emergency medical technician
• Minimum of one (1) year experience in a health care environment
• Experience in a plasma or whole blood collection center or other regulated environment preferred
• Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc.
• Ability to instruct donors, staff and community regarding the benefit of plasma donation programs
(physical & mental requirements)
• Ability to make decisions, which have moderate impact on immediate work unit.
• Ability to understand, remember and apply oral and/or written instructions
• Must be able to see and speak with customers and observe equipment operation
• Occasionally perform tasks while standing and walking up to 100% of time
• Examine and assess the skin and other abnormalities through sight, touch and smell
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
Worker Sub Type:
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement
Education & Training