About This Career Path
Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.
Human Services
Plan, direct, or coordinate the services or resources of funeral homes.
Human Services Industry
Funeral Home Managers
Average
$60,100
ANNUAL
$28.89
HOURLY
Entry Level
$45,230
ANNUAL
$21.75
HOURLY
Mid Level
$59,530
ANNUAL
$28.62
HOURLY
Expert Level
$78,380
ANNUAL
$37.68
HOURLY
Funeral Home Managers
Funeral Home Managers
Funeral Home Managers
01
Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
02
Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
03
Schedule funerals, burials, or cremations.
04
Sell funeral services, products, or merchandise to clients.
05
Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
06
Offer counsel and comfort to families and friends of the deceased.
07
Negotiate contracts for prearranged funeral services.
08
Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
09
Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
10
Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
Funeral Home Managers
Common knowledge, skills & abilities needed to get a foot in the door.
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
Administration and Management
KNOWLEDGE
English Language
KNOWLEDGE
Administrative
KNOWLEDGE
Computers and Electronics
SKILL
Service Orientation
SKILL
Active Listening
SKILL
Social Perceptiveness
SKILL
Speaking
SKILL
Monitoring
ABILITY
Oral Comprehension
ABILITY
Oral Expression
ABILITY
Written Comprehension
ABILITY
Problem Sensitivity
ABILITY
Speech Clarity
Funeral Home Managers
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
**JOB RESPONSIBILITIES**
**Financial Management**
+ Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans.
+ Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.
+ Approve expenditures and invoices. Manage overtime to an acceptable expense.
**Operations**
+ Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on-time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies.
+ Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
+ Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
+ Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
+ Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.
+ Identifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures.
**Funeral Arrangements & Directing**
+ May receive or initiate call to deceased next of kin. Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.
+ May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Confirms authorization to proceed with service Arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.
**Leadership and People Development**
+ Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.
+ Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommends pay increases, special pays, and career advancements.
+ Build effective business relationships across the organizations
**MINIMUM Requirements**
**Education**
+ High school diploma or equivalent
+ Technical diploma in Funeral Services or Mortuary Science preferred
+ Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board
**Certification/License**
+ Funeral Director license as required by state/province law and as prescribed by each state board
**Experience**
+ At least five (5) years’ industry experience with increasing responsibilities
+ At least two (2) years’ experience guiding staff and communicating expectations
+ Prior experience managing people a preferred
+ Budgeting and expense control experience preferred
**Knowledge, Skills and Abilities**
+ Ability to work evenings and weekends
+ Conversant in industry and financial acumen
+ Proficient in MS Office suite
+ Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues
+ Leadership skills and the desire to manage people
+ Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
+ Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
+ Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis
+ Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
+ Professional written and verbal communication skills including public speaking, collaboration, and negotiation
+ Proficient working knowledge of HMIS, InfoPort, and CarePoint
+ Proficient MS Office Suite skills
+ Ability to work nights and weekends
Postal Code: 85257
Category (Portal Searching): Operations
Job Location: US-AZ - Scottsdale
Job Profile ID: F00276
Time Type: Full time
Location Name: Green Acres Mortuary & Cemetery
Full Time
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations but a single line of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations
**JOB** **RESPONSIBILITIES**
**Financial Management**
+ Develop annual business plan. Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals.
+ Accountable for monitoring and achieving annual financial goals. Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions. Approve expenditures and invoices including overtime.
**Operations**
+ Manage the day-to-day activities ensuring on-time services, exceeding client family expectations. Remove barriers, encourage ideas, and identify improvements. Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.
+ Responsible for establishing location goals and priorities. Develop, communicate, and monitor goals, priorities, processes and procedures. Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Effectively present and communicate Company and Market strategies, values, and goals to location staff.
+ Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
+ Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture. Ensure all safety, quality control, and compliance standards are adhered.
**People Development**
+ Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
+ Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establishes pay, recommends pay increases, special pays, and career advancements.
+ Discipline staff as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Market Leadership.
**Other**
+ Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share. May network with key community leaders to build business relationships, influence, and support the community. Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.
+ Develop and implement plans to improve customer satisfaction index and on-line community reviews.
+ Other responsibilities as requested or assigned. Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork.
**MINIMUM** **Requirements**
**Education**
+ High School Diploma or equivalent required
+ At least twelve (12) hours college courses in Finance & Accounting strongly preferred
+ Location Manager requires Technical schooling diploma Funeral Services / Mortuary Science preferred; Bachelor’s degree in Mortuary Science where required by state law
**Certification/License**
+ Location Manager requires applicable state Funeral Director Licensure
**Experience**
+ At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities. Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition
+ At least two (2) years’ experience managing people and effectively managing budgets and expense control required
**Knowledge, Skills and Abilities**
+ Knowledgeable in Financial and Business acumen
+ Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
+ Proficient in MS Office suite including mail, word, excel, & power point
+ Local travel up to 20%
Postal Code: 85204
Category (Portal Searching): Operations
Job Location: US-AZ - Mesa
Job Profile ID: F00271
Time Type: Full time
Location Name: Melcher Mortuary Chapel of the Roses - Funeraria Melcher Mortuary
Full Time
Human Services
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