Human Services

Funeral Home Managers

Plan, direct, or coordinate the services or resources of funeral homes.

A Day In The Life

Human Services Industry

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Salary Breakdown

Funeral Home Managers

Average

$60,100

ANNUAL

$28.89

HOURLY

Entry Level

$45,230

ANNUAL

$21.75

HOURLY

Mid Level

$59,530

ANNUAL

$28.62

HOURLY

Expert Level

$78,380

ANNUAL

$37.68

HOURLY


Current Available & Projected Jobs

Funeral Home Managers

2

Current Available Jobs

170

Projected job openings through 2030


Sample Career Roadmap

Funeral Home Managers

Degree Recommendations


Top Expected Tasks

Funeral Home Managers


Knowledge, Skills & Abilities

Funeral Home Managers

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Administration and Management

KNOWLEDGE

English Language

KNOWLEDGE

Administrative

KNOWLEDGE

Computers and Electronics

SKILL

Service Orientation

SKILL

Active Listening

SKILL

Social Perceptiveness

SKILL

Speaking

SKILL

Monitoring

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Written Comprehension

ABILITY

Problem Sensitivity

ABILITY

Speech Clarity


Job Opportunities

Funeral Home Managers

  • Funeral Home Manager
    SCI Shared Resources, LLC    Scottsdale, AZ 85257
     Posted 4 days    

    Our associates celebrate lives. We celebrate our associates.

    Consider the possibilities of joining a Great Place to Work!

    Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

    **JOB RESPONSIBILITIES**

    **Financial Management**

    + Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans.

    + Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.

    + Approve expenditures and invoices. Manage overtime to an acceptable expense.

    **Operations**

    + Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on-time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies.

    + Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.

    + Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company

    + Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture

    + Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.

    + Identifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures.

    **Funeral Arrangements & Directing**

    + May receive or initiate call to deceased next of kin. Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.

    + May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Confirms authorization to proceed with service Arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.

    **Leadership and People Development**

    + Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.

    + Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommends pay increases, special pays, and career advancements.

    + Build effective business relationships across the organizations

    **MINIMUM Requirements**

    **Education**

    + High school diploma or equivalent

    + Technical diploma in Funeral Services or Mortuary Science preferred

    + Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board

    **Certification/License**

    + Funeral Director license as required by state/province law and as prescribed by each state board

    **Experience**

    + At least five (5) years’ industry experience with increasing responsibilities

    + At least two (2) years’ experience guiding staff and communicating expectations

    + Prior experience managing people a preferred

    + Budgeting and expense control experience preferred

    **Knowledge, Skills and Abilities**

    + Ability to work evenings and weekends

    + Conversant in industry and financial acumen

    + Proficient in MS Office suite

    + Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues

    + Leadership skills and the desire to manage people

    + Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.

    + Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives

    + Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis

    + Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated

    + Professional written and verbal communication skills including public speaking, collaboration, and negotiation

    + Proficient working knowledge of HMIS, InfoPort, and CarePoint

    + Proficient MS Office Suite skills

    + Ability to work nights and weekends

    Postal Code: 85257

    Category (Portal Searching): Operations

    Job Location: US-AZ - Scottsdale

    Job Profile ID: F00276

    Time Type: Full time

    Location Name: Green Acres Mortuary & Cemetery


    Employment Type

    Full Time

  • Area Funeral Homes Manager
    SCI Shared Resources, LLC    Mesa, AZ 85204
     Posted 7 days    

    Our associates celebrate lives. We celebrate our associates.

    Consider the possibilities of joining a Great Place to Work!

    Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations but a single line of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations

    **JOB** **RESPONSIBILITIES**

    **Financial Management**

    + Develop annual business plan. Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals.

    + Accountable for monitoring and achieving annual financial goals. Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions. Approve expenditures and invoices including overtime.

    **Operations**

    + Manage the day-to-day activities ensuring on-time services, exceeding client family expectations. Remove barriers, encourage ideas, and identify improvements. Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.

    + Responsible for establishing location goals and priorities. Develop, communicate, and monitor goals, priorities, processes and procedures. Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Effectively present and communicate Company and Market strategies, values, and goals to location staff.

    + Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.

    + Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture. Ensure all safety, quality control, and compliance standards are adhered.

    **People Development**

    + Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.

    + Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establishes pay, recommends pay increases, special pays, and career advancements.

    + Discipline staff as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Market Leadership.

    **Other**

    + Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share. May network with key community leaders to build business relationships, influence, and support the community. Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.

    + Develop and implement plans to improve customer satisfaction index and on-line community reviews.

    + Other responsibilities as requested or assigned. Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork.

    **MINIMUM** **Requirements**

    **Education**

    + High School Diploma or equivalent required

    + At least twelve (12) hours college courses in Finance & Accounting strongly preferred

    + Location Manager requires Technical schooling diploma Funeral Services / Mortuary Science preferred; Bachelor’s degree in Mortuary Science where required by state law

    **Certification/License**

    + Location Manager requires applicable state Funeral Director Licensure

    **Experience**

    + At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities. Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition

    + At least two (2) years’ experience managing people and effectively managing budgets and expense control required

    **Knowledge, Skills and Abilities**

    + Knowledgeable in Financial and Business acumen

    + Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

    + Proficient in MS Office suite including mail, word, excel, & power point

    + Local travel up to 20%

    Postal Code: 85204

    Category (Portal Searching): Operations

    Job Location: US-AZ - Mesa

    Job Profile ID: F00271

    Time Type: Full time

    Location Name: Melcher Mortuary Chapel of the Roses - Funeraria Melcher Mortuary


    Employment Type

    Full Time


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