Concierges
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Lodging & Tourism
Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
CAREER NAME
About this Career Path
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
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Concierges
JOBS & OPPORTUNITIES
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Supporting Programs
Concierges
Top Expected Tasks
Concierges
01
Provide directions to guests.
02
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
03
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
04
Make travel arrangements for sightseeing or other tours.
05
Provide business services for guests, such as sending or receiving faxes or shipping packages.
06
Arrange childcare services for guests.
07
Pick up and deliver items or run errands for guests.
08
Order flowers for guests.
09
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
10
Receive, store, or deliver luggage or mail.
Knowledge, Skills & Abilities
Concierges
K
KNOWLEDGE
Customer and Personal Service
K
KNOWLEDGE
English Language
K
KNOWLEDGE
Administrative
K
KNOWLEDGE
Administration and Management
K
KNOWLEDGE
Computers and Electronics
S
SKILL
Service Orientation
S
SKILL
Social Perceptiveness
S
SKILL
Active Listening
S
SKILL
Speaking
S
SKILL
Coordination
A
ABILITY
Oral Comprehension
A
ABILITY
Oral Expression
A
ABILITY
Speech Clarity
A
ABILITY
Speech Recognition
A
ABILITY
Deductive Reasoning
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