$32,800
AVERAGE ANNUALLY
$28,490
ENTRY LEVEL
$29,860
MID LEVEL
$37,790
EXPERT LEVEL
$15.77
AVERAGE HOURLY
$13.70
ENTRY LEVEL
$14.35
MID LEVEL
$18.17
EXPERT LEVEL
Lodging & Tourism
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
CAREER NAME
About this Career Path
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Current Available & Projected Jobs
Switchboard Operators, Including Answering Service
0
Current Available Jobs
380
Projected job openings through 2030
JOBS & OPPORTUNITIES
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Top Expected Tasks
Switchboard Operators, Including Answering Service
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
Record messages, suggesting rewording for clarity or conciseness.
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
Relay or route written or verbal messages.
Monitor alarm systems to ensure that secure conditions are maintained.
Contact security staff members when necessary, using radio-telephones.
Complete forms for sales orders.
Knowledge, Skills & Abilities
Switchboard Operators, Including Answering Service
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
English Language
KNOWLEDGE
Administrative
KNOWLEDGE
Computers and Electronics
KNOWLEDGE
Telecommunications
SKILL
Active Listening
SKILL
Speaking
SKILL
Social Perceptiveness
SKILL
Service Orientation
SKILL
Coordination
ABILITY
Oral Comprehension
ABILITY
Oral Expression
ABILITY
Speech Clarity
ABILITY
Speech Recognition
ABILITY
Near Vision
Related Careers & Companies
Switchboard Operators, Including Answering Service
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