Telephone Operators
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Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
CAREER NAME
About this Career Path
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Telephone Operators
Learn about a Day in the Life
What’s it like? What do you do? Where do you do it? See for yourself when you watch how real people live their different careers day in and day out.
Current Available & Projected Jobs
Telephone Operators
2
Current Available Jobs
JOBS & OPPORTUNITIES
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Top Expected Tasks
Telephone Operators
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
Observe signal lights on switchboards, and dial or press buttons to make connections.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Provide assistance for customers with special billing requests.
Calculate and quote charges for services such as long-distance connections.
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Perform clerical duties such as typing, proofreading, and sorting mail.
Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
Interrupt busy lines if an emergency warrants.
Knowledge, Skills & Abilities
Telephone Operators
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
English Language
KNOWLEDGE
Telecommunications
KNOWLEDGE
Communications and Media
KNOWLEDGE
Administrative
SKILL
Active Listening
SKILL
Speaking
SKILL
Service Orientation
SKILL
Social Perceptiveness
SKILL
Critical Thinking
ABILITY
Oral Expression
ABILITY
Oral Comprehension
ABILITY
Speech Clarity
ABILITY
Speech Recognition
ABILITY
Written Comprehension
Featured Job Opportunities
Telephone Operators
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Telephone Operators
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