Azpipeline_org

Hospitality & Tourism

Concierges

Assist patrons at hotel, apartment, or office building with personal services.

Salary Breakdown

Concierges

Average

$26,000

ANNUAL

$12.5

HOURLY

Entry Level

$20,400

ANNUAL

$9.81

HOURLY

Mid Level

$24,855

ANNUAL

$11.95

HOURLY

Expert Level

$29,310

ANNUAL

$14.09

HOURLY


Current Available & Projected Jobs

Concierges

11

Current Available Jobs

1,040

Projected job openings through 2024


Top Expected Tasks

Concierges


Knowledge, Skills & Abilities

Concierges

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Clerical

KNOWLEDGE

Administration and Management

KNOWLEDGE

Sales and Marketing

SKILL

Service Orientation

SKILL

Social Perceptiveness

SKILL

Active Listening

SKILL

Speaking

SKILL

Coordination

ABILITY

Oral Expression

ABILITY

Oral Comprehension

ABILITY

Speech Recognition

ABILITY

Speech Clarity

ABILITY

Problem Sensitivity


Job Opportunities

Concierges

  • Customer Health Care Concierge
    CVS Health    Cave Creek, AZ 85327
     Posted 2 days    

    **Job Description**

    Health is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we’re helping people on their path to better health—from advising on prescriptions to helping manage chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. By tapping into CVS HealthHUB knowledge and employing sharp communication skills, the Care Concierge will help elevate the store into a healthcare destination.

    The Care Concierge delivers on the company’s purpose of helping people on their path to better health through a focus on excellent, purpose-driven customer service. The Care Concierge will act as a navigator and coordinator to proactively engage and assist customers, patients and caregivers find the healthcare services and products they need. Concierge colleagues will promote relevant HealthHUB classes, programs, and digital tools to interested customers. To support their efforts, colleagues will create customer profiles to record interaction details, comments, and outcomes as a means to help leaders further refine offerings for current and future HealthHUB stores.

    The Care Concierge may act as a Product Resource Assistant to provide exceptional customer service for full product selection of the Home Health Care (HHC) department. Within the Product Resource Assistant capacity, colleagues will communicate and collaborate with leaders to promote the Durable Medical Equipment (DME) business to those individuals who need and would benefit from such supplies. The Care Concierge will be trained per manufacturer specifications and guidelines on how to instruct customers on product fitting (e.g., compression or CPAP masks).

    This role will be located in select retail stores and serve customers, patients and caregivers during the MinuteClinic’s hours of operation. Under the supervision of a HealthHUB Field Leader and local Store Manager, the Care Concierge will listen to customer, patient and caregiver needs and to create memorable service experiences. The role entails working with guidance and the expectation that colleagues will adhere to and adopt emerging best practices to satisfy customer needs and exceed expectations.

    Essential Functions:

    1. Engage customers by proactively welcoming them to the HealthHUB

    a. Build relationships with customers, patients and caregivers by answering service (non-clinical) questions and welcoming them to the HealthHUB

    b. Provide individualized customer service based on unique customer needs.

    c. Deliver on the CVS Health purpose-driven service culture by always putting people first

    d. Engages customers to identify opportunities to improve service and/or customer experience via in-store interactions or via technology solution (s) (e.g. CRM)

    2. Assist customers by helping them navigate healthcare services and products

    a. Through personalized conversation, try to determine the root cause for the customer’s visit to the HealthHUB

    b. Help customers navigate various programs, digital tools, and HealthHUB classes and programs

    c. Facilitate customer’s engagement by assisting with intake forms, appointment questionnaires and entering data into various health portals.

    d. Assist customers with scheduling 1:1 healthcare consultations with HUB clinicians and enrolling them for classes within the Wellness Rooms.

    e. Assists customers with how to contact their health insurance provider (e.g. reviews insurance card with customer to identify the appropriate number for the customer to call)

    f. Support patient MinuteClinic registration by offering to help at the kiosk or on Minute Clinic iPads

    g. Drive awareness of in-store Licensed Dietitian (LD), co-manage the LD calendar for scheduling appointments

    h. Proactively offer to help customers find items they are looking for in the store.

    3. Promote CVS Health consumer facing healthcare programs/initiatives and HealthHUB offerings

    a. Introduce CVS ExtraCare program and offer enrollment assistance, as needed

    b. Promote CVS mobile apps (or featured 3rd party apps) and digital tools to interested customers and drive awareness of CVS website functionality

    c. Promote and drive awareness of CVS Health insurance programs and/or initiatives, infusion services, specialty pharmacy programs, etc.

    d. Promote and drive awareness of upcoming Wellness Room classes, print and distribute event flyers and sign-up customers, patients and caregivers to fill classes; make outbound calls to confirm class attendance and support set-up on the day of classes and events

    4. Act as Product Resource Assistant for Home Health Care (HHC):

    (a) Seek out customers and ensure they have an exceptional experience through great service, including offering needed services

    (b) Drive awareness and inform customers, patients and caregivers of availability of needed in-store durable medical equipment (DME) products and services

    (c) Educate customers on product specifications, comparison, benefits, use, maintenance and related products.

    5. Adhere to Professional Practice standards

    (a) Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all times

    (b) Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws.

    (c) Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product sales

    (d) Ensuring that any clinical advice is provided only by providers.

    6. Regular and Predictable Job Attendance & Punctuality

    **Required Qualifications**

    REQUIRED QUALIFICATIONS

    - 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience

    - Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions

    - Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities

    - Ability to receive and act on feedback; resilient, curious and seeks to learn

    - Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves

    - Proficiency in Microsoft Office applications, including: Outlook, Word and Excel

    - Comfortable working with ambiguity

    - Strong organization skills and attention to detail

    - Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers

    - Excellent communication (verbal, written and listening) skills

    - Ability to read body language and interact appropriately with others

    - Self-starter and able to successfully work with minimal supervision.

    - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions

    Physical Requirements of the Job:

    - Remaining upright on the feet, particularly for sustained periods of time

    - Moving about on foot to accomplish tasks, particularly for moving from one work area to another

    - Extending hand(s) and arm(s) in any direction

    - Bending body downward and forward by bending spine at the waist

    - Stooping to a considerable degree and requiring full use of the lower extremities and back muscles

    - Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately

    - Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts

    **Preferred Qualifications**

    PREFERRED QUALIFICATIONS

    - 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge

    - CPhT, medical or customer service certification is a plus

    - Bilingual English-Spanish language proficiency

    - Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA

    - Experience reviewing or inputting data into CRM databases

    - Motivational interviewing experience

    **Education**

    EDUCATION

    - Verifiable High School diploma or GED is required.

    - An Associate's Degree is preferred.

    **Business Overview**

    At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

    We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.


    Employment Type

    Full Time

  • VIP Concierge
    Hyatt    SCOTTSDALE, AZ 85258
     Posted 5 days    

    **Description:**

    We believe our guests select Andaz Scottsdale because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

    Andaz Scottsdale Resort and Spa is seeking an experienced professional to oversee the resort and villa experience for our most discerning guests. The VIP Experience Concierge will exceed guest expectations from the moment of reservation, through to the moment they leave Andaz Scottsdale

    · The VIP Experience Concierge will initiate and manage the VIP experience for the resort. This person will manage the guest experience, to execute the highest level of service consistent with the strategic plan and vision for the department, the division, and resort. They delegate work to achieve maximum efficiency, and are responsible for scheduling and managing tasks for the VIP guests.

    · The VIP Experience Concierge will handle all operational needs for the resort.

    · Works closely with Director of Operations in the development of all individuals interacting with VIP guests in regards to consistency, training, writing skills and overall departmental standards and policies.

    Hyatt has redefined the hotel experience that reflects the Hindi meaning of "Andaz, personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide.

    Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

    **Qualifications:**

    + A true desire to satisfy the needs of others in a fast paced environment.

    + Refined verbal and written communication skills.

    + Experience and a thorough understanding of concierge services.

    **Primary Location:** US-AZ-Scottsdale

    **Organization:** Andaz Scottsdale

    **Pay Basis:** Hourly

    **Job Level:** Full-time

    **Job:** Guest Services

    **Req ID:** SCO003770

    Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.


    Employment Type

    Full Time

  • Concierge
    Senior Lifestyle    Fountain Hills, AZ 85268
     Posted 6 days    

    Enhances resident services and provides up to date information in a more efficient and timely manner. Greets residents and visitors, answers the telephone and responds to both routine inquiries and emergencies, relays calls to the proper department and performs a variety of related clerical duties. This position reports to the Business Office Manager or other assigned manager.

    + Greets residents and provides general assistance to visitors, prospective residents, and families.

    + Uses proper telephone skills.

    + Ensures safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity

    + Ensures that incident reports, concern reports and other appropriate communication have been completed.

    + Maintains visitor sign in/out book, reservation book for guest rooms, and completes maintenance request work orders.

    + Completes daily check-in procedure

    + Maintains emergency contact information.

    + Receives packages, plants, prescription drugs, etc. and delivers/holds as requested.

    + Maintains the sign in/out log for the issuance of community keys, and gate passes

    + Informs supervisor of any resident issues or concerns.

    + Maintain coffee and cookie service in the lobby/making cookies daily

    + Makes sure the lobby has fresh flowers and is appropriately appointed.

    + Assist other departments with administrative functions.

    + Completes all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily.

    + Attends all required training, in-service, and staff meetings.

    + Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.

    + Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.

    + Adheres to all policies and procedures of Senior Lifestyle Corporation.

    + Performs other duties as assigned.

    + High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

    + Experience in office skills, and with computer software.

    Requisition ID: 2020-16594

    External Company Name: The Senior Lifestyle Company, LLC

    External Company URL: www.seniorlifestyle.com

    Street: 16455 East Avenue of the Fountains


    Employment Type

    Full Time

  • Spa Concierge Full-Time
    Omni Hotels    Paradise Valley, AZ 85253
     Posted 6 days    

    Location

    Montelucia Resort and Spa

    Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

    Job Description

    The Spa Journey Coordinator assumes a pivotal role in the Spa operation relating directly and indirectly to the overall guest satisfaction and to the ultimate success of the Hotel and Spa. Given the integral nature of the position, the spa journey coordinator demeanor must be reflective at all times of the highest quality standards of professionalism exemplified by Omni Hotels, as they are responsible for the best experience possible being both the first and last point of contact. A consistently positive attitude and knowledge of all facets of the operation with attention to detail are required.

    Responsibilities

    Qualified candidate will be responsible for assisting guests in the spa by escorting to treatment rooms and throughout the facility.

    Qualifications

    + Candidate must possess excellent guest service skills and will be responsible for ensuring a quality guest experience in the Spa.

    + Flexible schedule including weekends and holidays is required.

    + Position requires standing for entire duration of shift.

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .

    Refer this job to a friend

    Job LocationsUS-AZ-Paradise Valley

    Posted Date10 hours ago(11/16/2020 5:03 PM)

    Requisition ID2020-47113

    # of Openings1

    Category (Portal Searching)Spa


    Employment Type

    Full Time

  • Customer Health Care Concierge
    CVS Health    Mesa, AZ 85213
     Posted 7 days    

    **Job Description**

    Health is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we’re helping people on their path to better health — from advising on prescriptions to helping manage chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. By tapping into CVS HealthHUB knowledge and employing sharp communication skills, the Care Concierge will help elevate the store into a healthcare destination.

    The Care Concierge delivers on the company’s purpose of helping people on their path to better health through a focus on excellent, purpose-driven customer service. The Care Concierge will act as a navigator and coordinator to proactively engage and assist customers, patients and caregivers find the healthcare services and products they need. Concierge colleagues will promote relevant HealthHUB classes, programs, and digital tools to interested customers. To support their efforts, colleagues will create customer profiles to record interaction details, comments, and outcomes as a means to help leaders further refine offerings for current and future HealthHUB stores.

    The Care Concierge may act as a Product Resource Assistant to provide exceptional customer service for full product selection of the Home Health Care (HHC) department. Within the Product Resource Assistant capacity, colleagues will communicate and collaborate with leaders to promote the Durable Medical Equipment (DME) business to those individuals who need and would benefit from such supplies. The Care Concierge will be trained per manufacturer specifications and guidelines on how to instruct customers on product fitting (e.g., compression or CPAP masks).

    This role will be located in select retail stores and serve customers, patients and caregivers during the MinuteClinic’s hours of operation. Under the supervision of a HealthHUB Field Leader and local Store Manager, the Care Concierge will listen to customer, patient and caregiver needs and to create memorable service experiences. The role entails working with guidance and the expectation that colleagues will adhere to and adopt emerging best practices to satisfy customer needs and exceed expectations.

    Essential Functions:

    1. Engage customers by proactively welcomeing them to the HealthHUB

    a. Build relationships with customers, patients and caregivers by answering service (non-clinical) questions and welcoming them to the HealthHub

    b. Provide individualized customer service based on unique customer needs.

    c. Deliver on the CVS Health purpose-driven service culture by always putting people first

    d. Engages customers to identify opportunites to improve service and/or customer experience via in-store interactions or via technology solution(s) (e.g. CRM)

    2. Assist customers by helping them navigate healthcare services and products

    a. Through personalized conversation, try to determine the root cause for the customer's visit to the HealthHUB

    b. Help customers navigate various programs, digital tools, and HealthHUB classes and programs

    c. Facilitate customer's engagement by assisting with intake forms, appointment questionnaires and entering data into various health portals.

    d. Assist customers with scheduling 1:1 healthcare consultations with HUB clinicians and enrolling them for classes within the Wellness Rooms.

    e. Assists customers with how to contact their health insurance provider (e.g. reviews insurance care with customer to identify the appropriate number for the customer to call)

    f. Support patient MinuteClinic registration by offering to help at the kiosk or on Minute Clinic iPads

    g. Drive awareness of in-store Licensed Dietitian (LD), co-manage the LD calendar for scheduling appointments

    h. Proactively offer to help customers find items they are looking for in the store.

    3. Promote CVS Health consumer facing healthcare programs/initiatives and HealthHUB offerings

    a. Introduce CVS ExtraCare program and offer enrollment assistance, as needed

    b. Promote CVS mobile apps (or featured 3rd party apps) and digital tools to interested customers and drive awareness of CVS website functionality.

    c. Promote and drive awareness of CVS Health insurance programs and/or initiatives, infusion services, speciality pharmacy programs, etc.

    d. Promote and drive awareness of upcoming Wellness Room classes, print and distribute event flyers and sign-up customers, patients and caregivers to fill classes; make outbound calls to confirm class attendance and support set-up on the day of classes and events.br>

    4. Act as Product Resource Assistant for Home Health Care (HHC):

    a. Seek out customers and ensure they have an exceptional experience through great service, including offering needed services

    b. Drive awareness and inform customers, patients and caregivers of availability of needed in-store durable medical equipment (DME) products and services

    c. Educate customers on product specifications, comparison, benefits, use, maintenance and related products.

    5. Adhere to Professional Practice standards

    a. Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all times

    b. Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws.

    c. Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product sales

    d. Ensuring that any clinical advice is provided only by providers.

    6. Regular and Predictable Job Attendance & Punctuality

    **Required Qualifications**

    - 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience

    - Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions

    - Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities

    - Ability to receive and act on feedback; resilient, curious and seeks to learn

    - Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves

    - Proficiency in Microsoft Office applications, including: Outlook, Word and Excel

    - Comfortable working with ambiguity

    - Strong organization skills and attention to detail

    - Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers

    - Excellent communication (verbal, written and listening) skills

    - Ability to read body language and interact appropriately with others

    - Self-starter and able to successfully work with minimal supervision.

    - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions

    Physical Requirements of the Job:

    - Remaining upright on the feet, particularly for sustained periods of time

    - Moving about on foot to accomplish tasks, particularly for moving from one work area to another

    - Extending hand(s) and arm(s) in any direction

    - Bending body downward and forward by bending spine at the waist

    - Stooping to a considerable degree and requiring full use of the lower extremities and back muscles

    - Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately

    - Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts

    **Preferred Qualifications**

    - 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge

    - CPhT, medical or customer service certification is a plus

    - Bilingual English-Spanish language proficiency

    - Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA

    - Experience reviewing or inputting data into CRM databases

    - Motivational interviewing experience

    **Education**

    - Verifiable High School diploma or GED is required.

    - An Associate's Degree is preferred.

    **Business Overview**

    At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

    We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.


    Employment Type

    Full Time

  • Spa Concierge Part-Time
    Omni Hotels    Paradise Valley, AZ 85253
     Posted 10 days    

    Location

    Montelucia Resort and Spa

    Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

    Job Description

    The Spa Journey Coordinator assumes a pivotal role in the Spa operation relating directly and indirectly to the overall guest satisfaction and to the ultimate success of the Hotel and Spa. Given the integral nature of the position, the spa journey coordinator demeanor must be reflective at all times of the highest quality standards of professionalism exemplified by Omni Hotels, as they are responsible for the best experience possible being both the first and last point of contact. A consistently positive attitude and knowledge of all facets of the operation with attention to detail are required.

    Responsibilities

    Qualified candidate will be responsible for assisting guests in the spa by escorting to treatment rooms and throughout the facility.

    Qualifications

    + Candidate must possess excellent guest service skills and will be responsible for ensuring a quality guest experience in the Spa.

    + Flexible schedule including weekends and holidays is required.

    + Position requires standing for entire duration of shift.

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .

    Refer this job to a friend

    Job LocationsUS-AZ-Paradise Valley

    Posted Date6 hours ago(11/12/2020 2:17 PM)

    Requisition ID2020-47050

    # of Openings1

    Category (Portal Searching)Spa


    Employment Type

    Full Time

  • Home Center Concierge Coordinator - West Coast- REMOTE
    Shaw Industries Inc    Phoenix, AZ 85067
     Posted 11 days    

    Job Title

    Home Center Concierge Coordinator - West Coast- REMOTE

    Position Overview

    Responsibilities

    + Must obtain and maintain a deep knowledge of SMARTCORE and Matrix and other affected products.

    + Be aware of any legal or regulatory guidelines, and use judgment in all communication.

    + Provide honest and appropriate feedback to both consumers and retail representatives regarding product selection based on an understanding of their need, lifestyle and other criteria.

    + Consistently seek new product knowledge to act as an expert for the consumer.

    + Build brand loyalty for SMARTCORE, Matrix and our customers by providing excellent service, accurate information and by following up with the consumer to ensure satisfaction.

    + Immediately react and problem solve when issues arise and always maintain a positive and helpful approach to the situation. Generate and evaluate all options.

    + Ability to recommend alternative products when backorders occur, in addition to complementary products.

    + Develop customer-specific content for distribution among customers (ie: consumer reports, business metrics,)

    + Create Home Center staff engagement and excitement towards SMARTCORE and Matrix brand

    + Deliver training to our Home Center customer base with the goal of getting them confident and comfortable to sell SMARTCORE and Matrix products from our newly launched displays.

    + Innovate training levels above traditional methods to drive retention and application of knowledge.

    + Execute rollout of marketing services inclusive of business needs, value proposition, and training for specific platforms selected by the Home Center marketing team & Lowe's training team.

    + Partner with Marketing to ensure strategic execution, understand promotions and proactively stay up-to-date on market trends.

    + Collaborate with marketing to create tailored training content and scripts for the target audience. Provide marketing with content ideas based on experiences with RSA’s/PSA’s.

    + Effectively perform display activation sessions over LIVE Learning web conferencing to multiple customers at the same time.

    + Must be comfortable and confident speaking on-camera, have the ability to lead training sessions to large audiences over digital platforms, and be a dynamic, engaging presenter.

    + Prepare and communicate periodic sales reports outlining actual sales information and goals, competitive market conditions, and product needs.

    + Grow assigned accounts relative to sales volume and goal, product availability, and market share.

    + Work with marketing operations to track, measure, and analyze all initiatives to report on ROI.

    + Analyze sales statistics by reviewing reports specific to his/her regions to aid in formulating goals and assisting customers in promoting sales.

    Core Competencies

    + Manage Work

    + Solve Problems

    + Build Customer Satisfaction

    + Initiate Action

    + Adapt and Change

    + Apply Work Standards

    Requirements

    + BS/BA degree in communications, marketing, journalism, public relations, sales, or related field required OR 2+ years hands-on experience in these fields

    + Preferred 1-year min of customer interaction experience, preferably direct consumer experience.

    + Ability to quickly learn new procedures, processes, and subject matter.

    + Proven social confidence and ability to inspire confidence in others, and make people feel at ease.

    + Collaborates easily. Demonstrates the ability to develop relationships with customers and co-workers.

    + Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment.

    + Exceptional communicator with the ability to teach and influence.

    + Understanding of digital tools and enablement technologies that help support business outcomes.

    + Ability to evaluate colors for coordinating paint, rooms, and accessories.

    + Ability to coordinate and execute training for stores

    + Ability to multitask effectively

    Remote Worker

    9:00 - 6:00

    Remote Worker Requirements:

    It will be the responsibility of the At Home Agent to provide a:

    Reliable High-Speed Internet Connection in wall/router to access Shaw Systems while working from home. Minimum Speed 10mbps/Download; 3mbps/Upload without data limits or restrictions.

    Associates should have a defined workspace to conduct business with office furniture that meets ergonomic needs. Workspace should be located in an area away from sounds that compromise the customer experience to allow for a professional atmosphere.

    Customer Service Associates are expected to be available to work during times of inclement weather and emergencies, be open to mandatory overtime, and schedule changes.

    Work Shift

    8 hour, day shift

    Shaw is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination, harassment, and retaliation. It is our policy to recruit, hire, train, and promote individuals in all job classifications without regard to race, color, religion, age, sex, sexual orientation, national origin, disability, veteran status, gender identity, or any other legally protected status.

    As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position.

    Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex, COREtec, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more.

    Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit www.shawinc.com.

    If you need any additional assistance or accommodation or have questions, please contact us at shaw.recruiting@shawinc.com


    Employment Type

    Full Time

  • Customer Health Care Concierge
    CVS Health    Chandler, AZ 85286
     Posted 11 days    

    **Job Description**

    Health is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we’re helping people on their path to better health — from advising on prescriptions to helping manage chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. By tapping into CVS HealthHUB knowledge and employing sharp communication skills, the Care Concierge will help elevate the store into a healthcare destination.

    The Care Concierge delivers on the company’s purpose of helping people on their path to better health through a focus on excellent, purpose-driven customer service. The Care Concierge will act as a navigator and coordinator to proactively engage and assist customers, patients and caregivers find the healthcare services and products they need. Concierge colleagues will promote relevant HealthHUB classes, programs, and digital tools to interested customers. To support their efforts, colleagues will create customer profiles to record interaction details, comments, and outcomes as a means to help leaders further refine offerings for current and future HealthHUB stores.

    The Care Concierge may act as a Product Resource Assistant to provide exceptional customer service for full product selection of the Home Health Care (HHC) department. Within the Product Resource Assistant capacity, colleagues will communicate and collaborate with leaders to promote the Durable Medical Equipment (DME) business to those individuals who need and would benefit from such supplies. The Care Concierge will be trained per manufacturer specifications and guidelines on how to instruct customers on product fitting (e.g., compression or CPAP masks).

    This role will be located in select retail stores and serve customers, patients and caregivers during the MinuteClinic’s hours of operation. Under the supervision of a HealthHUB Field Leader and local Store Manager, the Care Concierge will listen to customer, patient and caregiver needs and to create memorable service experiences. The role entails working with guidance and the expectation that colleagues will adhere to and adopt emerging best practices to satisfy customer needs and exceed expectations.

    Essential Functions:

    1. Engage customers by proactively welcomeing them to the HealthHUB

    a. Build relationships with customers, patients and caregivers by answering service (non-clinical) questions and welcoming them to the HealthHub

    b. Provide individualized customer service based on unique customer needs.

    c. Deliver on the CVS Health purpose-driven service culture by always putting people first

    d. Engages customers to identify opportunites to improve service and/or customer experience via in-store interactions or via technology solution(s) (e.g. CRM)

    2. Assist customers by helping them navigate healthcare services and products

    a. Through personalized conversation, try to determine the root cause for the customer's visit to the HealthHUB

    b. Help customers navigate various programs, digital tools, and HealthHUB classes and programs

    c. Facilitate customer's engagement by assisting with intake forms, appointment questionnaires and entering data into various health portals.

    d. Assist customers with scheduling 1:1 healthcare consultations with HUB clinicians and enrolling them for classes within the Wellness Rooms.

    e. Assists customers with how to contact their health insurance provider (e.g. reviews insurance care with customer to identify the appropriate number for the customer to call)

    f. Support patient MinuteClinic registration by offering to help at the kiosk or on Minute Clinic iPads

    g. Drive awareness of in-store Licensed Dietitian (LD), co-manage the LD calendar for scheduling appointments

    h. Proactively offer to help customers find items they are looking for in the store.

    3. Promote CVS Health consumer facing healthcare programs/initiatives and HealthHUB offerings

    a. Introduce CVS ExtraCare program and offer enrollment assistance, as needed

    b. Promote CVS mobile apps (or featured 3rd party apps) and digital tools to interested customers and drive awareness of CVS website functionality.

    c. Promote and drive awareness of CVS Health insurance programs and/or initiatives, infusion services, speciality pharmacy programs, etc.

    d. Promote and drive awareness of upcoming Wellness Room classes, print and distribute event flyers and sign-up customers, patients and caregivers to fill classes; make outbound calls to confirm class attendance and support set-up on the day of classes and events.br>

    4. Act as Product Resource Assistant for Home Health Care (HHC):

    a. Seek out customers and ensure they have an exceptional experience through great service, including offering needed services

    b. Drive awareness and inform customers, patients and caregivers of availability of needed in-store durable medical equipment (DME) products and services

    c. Educate customers on product specifications, comparison, benefits, use, maintenance and related products.

    5. Adhere to Professional Practice standards

    a. Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all times

    b. Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws.

    c. Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product sales

    d. Ensuring that any clinical advice is provided only by providers.

    6. Regular and Predictable Job Attendance & Punctuality

    **Required Qualifications**

    - 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience

    - Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions

    - Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities

    - Ability to receive and act on feedback; resilient, curious and seeks to learn

    - Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves

    - Proficiency in Microsoft Office applications, including: Outlook, Word and Excel

    - Comfortable working with ambiguity

    - Strong organization skills and attention to detail

    - Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers

    - Excellent communication (verbal, written and listening) skills

    - Ability to read body language and interact appropriately with others

    - Self-starter and able to successfully work with minimal supervision.

    - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions

    Physical Requirements of the Job:

    - Remaining upright on the feet, particularly for sustained periods of time

    - Moving about on foot to accomplish tasks, particularly for moving from one work area to another

    - Extending hand(s) and arm(s) in any direction

    - Bending body downward and forward by bending spine at the waist

    - Stooping to a considerable degree and requiring full use of the lower extremities and back muscles

    - Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately

    - Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts

    **Preferred Qualifications**

    - 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge

    - CPhT, medical or customer service certification is a plus

    - Bilingual English-Spanish language proficiency

    - Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA

    - Experience reviewing or inputting data into CRM databases

    - Motivational interviewing experience

    **Education**

    - Verifiable High School diploma or GED is required.

    - An Associate's Degree is preferred.

    **Business Overview**

    At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

    We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.


    Employment Type

    Full Time

  • Concierge - Part-Time 1st Shift
    Watermark Retirement Communities    Tucson, AZ 85702
     Posted 16 days    

    Watermark Retirement Communities takes the financial worries off your plate by offering all our associates Dayforce Wallet. You will have access to your money as soon as you earn it – at no cost to you. Simply download the Dayforce Wallet app and sign in to see how much you’ve earned, then request the amount you want to use. Unlike an advance or a loan, you can request a payout of actual earned wages, which are deposited directly to your Dayforce Wallet account within minutes, free of charge.

    Not only can you get paid with Dayforce Wallet, you can also make purchases through the app or with a physical MasterCard and access your transaction records all in one place. The physical card makes it easy to make everyday purchases in-store, online, and over the phone – everywhere Debit MasterCard is accepted:

    * Withdraw funds free of charge at MoneyPass ATMs
    * View account balance and transaction history all in one place
    * Transfer funds to other financial institutions
    * You can also establish your Dayforce Wallet account as one of your direct deposit accounts for ongoing payroll deposits.
    Even if you think you will never use it. It’s a great option to have in your “Wallet” for emergencies or unexpected expenses.

    This position assists the business office in day to day operations.

    Watermark Retirement Communities has been a leader in the senior housing industry for over 30 years, and our commitment to a strong, positive culture is a significant part of how we achieve that industry leadership. When you walk through the front door of one of our communities, you can feel something special there. This atmosphere comes from a culture of personal, authentic human connection. We invite you to be part of a team where you are encouraged each day to slow down, see the value in every person, and build connections. As a Watermark associate, you will touch lives and create stories, but what you will receive far exceeds what you will give. We are proud of the talented and nurturing associates that have chosen to work for Watermark, and we honor each of them. Join a company that celebrates people, their stories, and their meaningful interactions—because every interaction matters

    We are without a doubt the most premier retirement community in the area, and are a dream come true for an experienced Concierge. At a Watermark Community our concierge does so much more than what the title reflects. Most times you are the first impression and first contact at our community. For us it is about working with people who take great pride in their work. We are looking to meet people who agree that the concierge is one of the most important components in our operation. The right person for us will be kind, patient and extremely well organized and will be committed to providing extraordinary service. We are looking for someone that has the ability to make every resident, family member and visitor that comes into Watermark feel as if they are the most important person in our community!

    Does that sound like you?

    We are currently looking to hire people who want to make a positive impact and to be a great representative of our operating principles. Your job should provide a sense of accomplishment, joy and gratification. We can provide that for you! Our concierge will not only have the opportunity to provide extraordinary services but will also have time to develop meaningful relationships with our residents.

    If you have a passion for working with seniors and you are have experience as a concierge, we look forward to meeting you!

    Job Requirements:

    * 3 year experience as a concierge
    * Able to work weekends and holidays
    * Able to work in a fast paced environment
    * Excellent work ethic
    * Excellent communication skills
    * Highly organized
    * Interested in learning and growing your skill set
    What we can provide for you:

    * Excellent Benefits
    * Training and continuing education
    * Comprehensive onboarding program
    * Coaching and mentoring
    Watermark Retirement Communities, Inc. is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQ – proudly embracing diversity in all of its manifestations.

    Watermark Retirement Communities, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any associate at Watermark or its affiliates via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Watermark Retirement Communities, Inc. No fee will be paid in the event the candidate is hired by Watermark as a result of the referral or through other means.


    Employment Type

    Full Time

  • Concierge - Part-Time 1st Shift
    Watermark Retirement Communities    Kingman, AZ 86409
     Posted 16 days    

    Watermark Retirement Communities has been a leader in the senior housing industry for over 30 years, and our commitment to a strong, positive culture is a significant part of how we achieve that industry leadership. When you walk through the front door of one of our communities, you can feel something special there. This atmosphere comes from a culture of personal, authentic human connection. We invite you to be part of a team where you are encouraged each day to slow down, see the value in every person, and build connections. As a Watermark associate, you will touch lives and create stories, but what you will receive far exceeds what you will give. We are proud of the talented and nurturing associates that have chosen to work for Watermark, and we honor each of them. Join a company that celebrates people, their stories, and their meaningful interactions—because every interaction matters

    We are without a doubt the most premier retirement community in the area, and are a dream come true for an experienced Concierge. At a Watermark Community our concierge does so much more than what the title reflects. Most times you are the first impression and first contact at our community. For us it is about working with people who take great pride in their work. We are looking to meet people who agree that the concierge is one of the most important components in our operation. The right person for us will be kind, patient and extremely well organized and will be committed to providing extraordinary service. We are looking for someone that has the ability to make every resident, family member and visitor that comes into Watermark feel as if they are the most important person in our community!

    Does that sound like you?

    We are currently looking to hire people who want to make a positive impact and to be a great representative of our operating principles. Your job should provide a sense of accomplishment, joy and gratification. We can provide that for you! Our concierge will not only have the opportunity to provide extraordinary services but will also have time to develop meaningful relationships with our residents.

    If you have a passion for working with seniors and you are have experience as a concierge, we look forward to meeting you!

    Job Requirements:

    * 3 year experience as a concierge
    * Able to work weekends and holidays
    * Able to work in a fast paced environment
    * Excellent work ethic
    * Excellent communication skills
    * Highly organized
    * Interested in learning and growing your skill set
    What we can provide for you:

    * Excellent Benefits
    * Training and continuing education
    * Comprehensive onboarding program
    * Coaching and mentoring
    Watermark Retirement Communities, Inc. is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQ – proudly embracing diversity in all of its manifestations.

    Watermark Retirement Communities, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any associate at Watermark or its affiliates via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Watermark Retirement Communities, Inc. No fee will be paid in the event the candidate is hired by Watermark as a result of the referral or through other means.


    Employment Type

    Full Time


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