Customer Service Representatives

Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.

Position Overview

This position supports the Account Executive with responsibilities related to client management and retention.

Primary Responsibilities

+ Assist Account Executive in managing a book of Commercial Lines Property & Casualty Insurance business, ensuring all required tasks are completed accurately and on-time

+ Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication

+ Support in handling renewals, service requests, claims, billing and new policies

+ Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures

+ Review all applications, policies, endorsements and audits for accuracy

+ Complete loss/claim analysis and summaries

+ Coordinate expiration list with department manager to obtain renewal business information

Qualifications

+ Two years minimum Commercial Lines Account Management or support experience required

+ Property & Casualty License required, or agreement to obtain within 3-6 months of employment

+ Valid driver’s license and insurance, required

+ Applied/EPIC or similar agency management software experience preferred

+ Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point)

+ Able to work independently and enjoy a high degree of interaction with team members.

+ Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines.

+ Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance.

+ The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information.

+ Ability to maintain a professional demeanor and positive attitude

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

**Job Description**

Manages the administration of Fund Custody accounts of various sizes with a high level of expertise consistent with governing document requirements, regulatory guidelines and policies and procedures. Serves as one of the client's primary contacts, delivering a high level of customer service. Manages daily account administration with focus on daily and future cash positions. Creates and delivers reporting documents to external customers within established timeframes. Prepares and develops reports for management. Responds to inquiries and coordinates resolution regarding securities issues from internal and external customers, management, internal and external auditors, and regulatory authorities. Adheres to strict business line Service Level Agreements.

Basic Qualifications

- Bachelor’s degree, or equivalent work experience

- Three to five years of experience in securities operations, accounting, trade processing and customer service activities

Preferred Skills/Experience

- Some knowledge of trust and securities operational functions, systems, procedures, various products and/or services supported by the assigned area(s)

- Basic knowledge of regulatory and accounting principles

- Strong analytical, problem-solving, decision-making, and organizational skills

- Ability to perform multiple tasks concurrently and meet established deadlines in a dynamic team work environment

- Strong customer relations, interpersonal, and verbal and written communication skills

- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

**Benefits:**

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

**EEO is the Law**

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal **KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)** EEO poster.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $64,685.00 - $76,100.00 - $83,710.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

Work From Home - Customer Service Reps!

PAY: $20/hour

HOURS: Must have flexible schedule for 5X8 hour shift with 2 days off

EQUIPMENT: Will be provided equipment just need High Speed Internet and quiet workspace

DESCRIPTION: Inbound Voice and Outbound calls are for following up on unresolved customer issues or contacting supporting IT or provider offices.

Average calls per day can range from 20-25 (Could increase to 40).

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Work From Home - Customer Service Reps!

PAY: $20/hour

HOURS: Must have flexible schedule for 5X8 hour shift with 2 days off

EQUIPMENT: Will be provided equipment just need High Speed Internet and quiet workspace

DESCRIPTION: Inbound Voice and Outbound calls are for following up on unresolved customer issues or contacting supporting IT or provider offices.

Average calls per day can range from 20-25 (Could increase to 40).

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Company:

US1634 Bellissimo Distribution, LLC - Greco Arizona

Zip Code:

85031

Minimum Level of Education:

High School or Equivalent

Minimum Years of Experience:

1 Year

Employment Type:

Full Time

Travel Percentage:

0

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Schedule - (Sunday, Monday, Wednesday and Friday 930am to 5pm)

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (Customer Sales Representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

+ Answer all incoming concerns/needs from all customers

+ Key pick-up request, Handle transportation/routing on delivery questions

+ Process will-call orders

+ Provide customers with invoice copies.

+ Process credits

+ Maintaining Call list

+ Monitor orders before the cut-off

+ Communicate regularly with the AE (account executives) and customers.

+ Manage the same-day deliveries for OPCO (operating company)

+ Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

+ High school diploma or equivalent.

Experience

+ 1 year prior outside foodservice sales coordination or customer support experience

+ Preferred: Previous call center experience

Professional Skills

+ Strong telephone communication skills

+ Able to work in a fast pace environment

+ Ability to sit and work at a PC for extended periods

+ Proficient in MS Office

BENEFITS INFORMATION:

For information on Sysco's Benefits, please visit https://SyscoBenefits.com

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

**_Location:_** _PHOENIX CHILDREN'S HOSPITAL - 74550001_

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

**What We Offer:**

+ Full array of benefits including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k and more may be available*

+ Flexible and dynamic work environment

+ Competitive compensation

+ Access to ongoing training and development programs

+ Countless opportunities to grow within the company

+ Bonus Eligible: Varies by location

+ Meal Allowance: Varies by location

+ Uniform Provided: Yes

+ Public Transportation: Varies by location

_*Overall, Sodexo strives to offer comprehensive employee benefits packages and detailed descriptions of the roles candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit where you are applying. Eligibility criteria and/or certain employee benefits offered to our employees may vary by unit, including the cost of the benefits and their availability. Please ask your interviewer for additional location-specific information, such as your job duties and employee benefits offered at the unit, during the interview process._

**What You’ll Do:** As a Food Customer Service Specialist at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others. Join Sodexo and be part of something greater. You belong on a team where you can act with purpose and thrive in your own way.

The Food Customer Service Specialist may work in either a Food or Facilities operation. Their main function is to handle customer service interactions through either face-to-face, email or telephone communications. The Customer Support Specialist may also be required to record and document various client interactions for management follow-up. These responsibilities may differ among accounts, depending on business necessities and client requirements.

Full Job Description (https://sodexo.paradox.ai/NbMYCn)

Benefit Summaries

Employment Type: Full-time

Min/Max Pay: $17.50 per hour - $17.50 per hour

**What You Bring:**

Great communication skills

Strong teamwork and a positive attitude

Adaptability and willingness to learn

Passion for maintaining a healthy and safe environment

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

**Primary City/State:**

Phoenix, Arizona

**Department Name:**

Client Svcs-Anatomic Pathology

**Work Shift:**

Day

**Job Category:**

Administrative Services

**POSITION SUMMARY**

This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional client customer service. Using keen insight into people and refined soft skills, this position is able to proficiently handle a high volume of client incoming and outgoing phone calls regarding sensitive HIPAA information.

**CORE FUNCTIONS**

1. Effectively communicates both verbally and in writing with internal and external clients regarding laboratory test availability, test results and patient specimen requirements by accessing the company computer, telephoning referral labs and using printed reference material.

2. Uses company resources to resolve service-related issues such as Test-In-Questions (TIQ), trouble alerts, supply orders, missing specimen and special requests – i.e. loans and consults, chain of custody. When necessary, escalates issues to a higher authority.

3. Documents all actions taken as required by CAP, CLIA & HIPAA, and Company policies. Will be required to maintain daily metrics and collated monthly metrics, statistics and quality data while focusing on quality while demonstrating that the patient comes first in everything we do.

4. Participates in self- directed work teams to present thoughts and ideas that support the achievement of department metrics and the Company Roadmap. Completes special projects as assigned.

5. Can be required to arrange pick up, delivery and / or shipment of specimens.

6. Participates in peer-to-peer knowledge transfer and training.

**MINIMUM QUALIFICATIONS**

+ High School Diploma required and a minimum of one year experience in customer service.

+ Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials.

+ Must possess excellent organizational, interpersonal and communication skills.

+ Experience with MS Office.

**PREFERRED QUALIFICATIONS**

+ Customer service in a laboratory/diagnostic/health care industry preferred.

+ Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.
https://www.bannerhealth.com/careers/eeo

This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #1616, located at: 9275 W Peoria Ave. Peoria, AZ 85345

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

What is the Process to get Started?

Step 1 – Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

**Job Description:**

Take the lead at the frontline of our company in a hybrid role that works in center and from home. In this multifaceted role, you’ll assist with telephone and virtual customer interactions working in center 3-4 days weekly and remotely from home 1-2 days weekly. You’ll utilize various tools and systems (telephone, e-email, e-care, correspondence, TTY and online chat) for this WFH Hybrid role. You’ll proactively evolve to meet customers’ needs and competitive demands. Success will depend upon your in-depth knowledge of AT&T’s products and services and your ability to provide effective resolutions.

Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments. You’ll also engage third party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking and rendering issues to assist in various root cause eliminations.

**In addition to these duties, you’ll be required to:**

+ Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

+ Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)

+ Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.

+ Proactively engage T3 support (network and IT) to address & resolve issues.

+ Remain proficient in all billing, rate plan and feature matters.

**WFH Requirements:**

+ You will need verified internet service with minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)

+ Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you’ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

+ You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

**We prefer that you have:**

+ At least one year customer service experience

+ Call Center experience

+ Advanced typing/keyboarding skills

**What you can look forward to**

+ Paid training you’ll complete from in-center and home, and additional resources to support you. Our Premier Service Consultant earn $19.61/hr + up to $2070 in commissions monthly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

+ Joining our team comes with amazing perks and benefits:

+ Medical/Dental/Vision coverage

+ 401(k) plan

+ Tuition reimbursement program

+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

+ Paid Parental Leave

+ Paid Caregiver Leave

+ Additional sick leave beyond what state and local law require may be available but is unprotected

+ Adoption Reimbursement

+ Disability Benefits (short term and long term)

+ Life and Accidental Death Insurance

+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

+ Employee Assistance Programs (EAP)

+ Extensive employee wellness programs

+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone What we’re looking for

+ Call center or customer service experience

+ Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

+ Ability to work onsite in one of our call centers.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. Watch this video and apply today! #virtualjob #virtualwork. .

**The Premier Service Consultant (Hybrid)** assists customers with questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and virtual customer contacts while working in center 3-4 days weekly and remotely from home 1-2 days weekly. Coordinates with all sales channels for retention efforts on existing customer base. May sell products and services offered by the Company. May resolve inquiries received via telephone, e mail, e-care, correspondence, TTY, and on-line chat. Customer interaction may result from a variety of contact methods, including but not limited to direct calls from customers, transferred callers or the resolution of trouble tickets. Responsibilities within the Premier Service Consultant (Hybrid) role may also include those that require additional training in other areas within the broad duties of general customer care once competency has been demonstrated. By way of example, these may include but are not limited to sales, saves, retention, high value customers, billing and adjustment teams, advanced technical support, and/or collections work. Exhibits in-depth knowledge of all products, services, rate plans, feature bundles, and offers to provide best solution options and totally resolve customer issues. Develops a proven track record of resolving issues and retaining customers. Performs other duties as assigned by management.

**It is critical & significant to recognize & provide for the following:**

+ The AT&T environment is constantly evolving to meet customer and competitive demands and will continue to do so; we need the flexibility to evolve with it.

+ Customer interactions that are viewed as requiring “specialized” skills today may be mainstreamed tomorrow as we continue to drive tools and technology to enable first call resolution at the frontline.

+ Training content, call types and responsibilities may change over time at the discretion of the company as the business evolves and our technology & tools advance.

+ Continued investment will be made in the self-service options we provide to our customers, eliminating the need for the customer to call in for service and allowing customers to self-service in additional areas.

**GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:** The essential functions listed below are representative of duties performed by this job title. Duties generally may include but are not limited to the following:

+ Answers customer/client requests or inquiries concerning services and products and reports problem areas.

+ Utilizes various systems and tools to initiate to assist and service customers.

+ Continually maintains working knowledge of all company products, services and promotions.

+ Make recommendations according to customer’s needs.

+ Utilizes operational systems to process purchases of all products and services.

+ Handles inquiries from customers related to billing, rate plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc.

+ Handles credit checks, service activations and changes, and receivables management/collections

+ May sell all services and products offered by the Company; handles inquiries on data products, services, billing and troubleshooting.

+ May handle WLNP, relocations, combined bill support, after hour inquiries, and pre paid service.

+ Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)

+ Provides support for products and services offered by the Company.

+ Assists customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.

+ Handles less routine & repetitive matters and more complex troubleshooting scenarios.

+ Identifies, tracks & trends issues to assist in root cause elimination.

+ Proactively engages T3 support (network and IT) to address & resolve issues.

+ Engages third party vendors and suppliers as needed to address service faults & provide customer resolution.

+ Remains proficient in all billing, rate plan and feature matters.

+ Able to communicate effectively, both verbally and in writing.

+ Ability to engage in center or virtually with management as needs of the business require.

**ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:**

+ Administer system functions on all opening, closing, and balancing procedures according to finance guidelines.

+ May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.

+ Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and workstation.

+ Handles executive escalations to the office of the president as well as any other escalation as directed by management.

+ Handles regulatory escalations.

+ Demonstrates proficiency in all billing and technical matters to efficiently assist customers & resolve the escalation.

+ Coordinates effectively with other departments as needed to resolve customer issue.

+ Communicates effectively and timely to regulatory agencies as required per service level agreements.

**PREFERRED QUALIFICATIONS** :

+ At least one-year customer service experience preferred.

+ Call Center experience preferred.

+ Advanced Typing/keyboarding skills preferred.

**SPECIAL JOB REQUIREMENTS:**

+ Specific job assignments may require day, evening, weekend or holiday hours.

+ Be available, accessible, and accountable and technical/roaming support inquiries, and other duties as required.

+ Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and workstation.

+ Handles executive escalations to the office of the president as well as any other escalation as directed by management.

+ Handles regulatory escalations.

+ Demonstrates proficiency in all billing and technical matters to efficiently assist customers & resolve the escalation.

+ Coordinates effectively with other departments as needed to resolve customer issue. –

+ Communicates effectively and timely to regulatory agencies as required per service level agreements.

**JOB REQUIREMENTS:**

+ Specific job assignments may require day, evening, weekend or holiday hours.

+ Be available, accessible, and accountable to receive notifications related to unique scheduling needs (e.g., unexpected volume spikes, disaster recovery, etc.) as determined by the Company.

+ Be available, accessible and ready to work during established work schedules, e.g., on phone/available status in accordance with adherence measures as determined by the Company.

+ Occasional overtime may be required.

+ Ability to complete all required training in center or in a virtual environment inclusive of required knowledge checks as determined by the Company.

+ Be available, accessible, and accountable to participate in required security awareness training and testing (e.g., able to understand and validate knowledge of company requirements, compliance, and policies) as determined by the Company.

+ Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, home inspection of workspace, etc.) as determined by the Company.

+ Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools as determined by the Company.

+ Follow WFH logistics guidelines (e.g., equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies and processes, etc.) as determined by the Company.

+ Be available, accessible, and accountable to follow technical support processes (e.g., setup, troubleshooting, escalations, communications, etc.) as determined by the Company.

+ Be available, accessible, and accountable to participate in recurring management routines as determined by the Company. These in center or virtual meetings and routines may include, but are not limited to, attendance and participation at all required and ad hoc meetings (e.g., team huddles, coaching, disciplinary actions, training, investigatory meetings, grievances, etc.). These in center or virtual actions will take place via a variety of methods as technology allows and is developed, and may include telephone, teleconference software, video conference, messaging software, etc. as determined by the Company. Maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., in-center and remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) as determined by the Company.

+ Be available and accountable to regularly (e.g., daily, weekly, etc.) access performance management tools and review individual performance (e.g., dashboards, reports, etc.) as determined by the Company.

+ Be available, accessible, and accountable to participate in interaction and communication-related policies, processes, and audits inclusive of all work time not just interactions directly with customers. (e.g., remote desktop observation call and screen recordings, live webcam monitoring, in-center side-by-sides, chat audits, etc.) as determined by the Company.

+ Be available, accessible, and accountable to participate in manual and automated remote monitoring policies and practices (e.g., voice and screen recordings, desktop observation without notification, voice and chat analytics, real-time agent feedback inclusive of automated intelligence tools, etc.) to identify and address training, coaching, and quality opportunities as determined by the Company.

+ Be accountable to participate in and follow all organization-wide and WFH-specific published policies (e.g. Code of Conduct, Time Keeping Policy, etc.) as determined by the Company.

+ Must meet Minimum workspace requirements including verified internet service with upload/download ability as determined by the Company and established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

**PHYSICAL REQUIREMENTS** : Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business.

**BASIC QUALIFICATIONS TESTS:** Applicants will be expected to pass any assessments or tests associated with the position.

**TRAINING:**

+ Classroom and/or virtual training as dictated by needs of the business (e.g. in other areas within the broad duties of general customer care once competency has been demonstrated).

+ On-the-job training

**Weekly Hours:**

40

**Time Type:**

Regular

**Location:**

Mesa, Arizona

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

About Us
UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.

We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

Your Employer of Choice
Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference.

We create opportunities for employees to thrive through:
Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.
Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.
Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.

Job Description - Senior Key Account Manager
Are you ready to be at the forefront of a transformative revolution in the energy sector? Tucson Electric Power is seeking a passionate and visionary Senior Key Account Manager to play a pivotal role in facilitating the energy transition. As more individuals and communities than ever before become deeply conscious of their energy consumption and its impact, this position offers the unique opportunity to lead, innovate, and drive change. As a Senior Key Account Manager, you will be entrusted with managing a portfolio of high-profile accounts and customers whose actions have far-reaching effects within our community. This is not just a job; it's a chance to move the needle through active engagement and strategic thinking.

What you'll do:
Collaborate with our large customers to guide them in becoming exemplary stewards of sustainable energy practices.
Manage assigned customer accounts, including high-profile entities.
Demonstrate your problem-solving skills to address complex challenges posed by the evolving energy landscape.
Act as a visionary partner, helping customers articulate their goals and navigate the path toward achieving them.
Forge connections between customer aspirations and the solutions we offer, sometimes even anticipating questions they haven't thought to ask.
Strategically analyze patterns in the industry, effectively communicating existing programs, and crafting innovative solutions that bridge customer desires and our offerings.
Provide holistic insights that consider the big picture while demonstrating resilience and initiative in driving progress.

What you bring:
Experience in energy-related industries, sustainability, or environmental management is highly desirable.
Ability to navigate nuances of both regulated and competitive sectors, representing shareholder interests in contract negotiations and administration.
Proven track record of project management, team leadership, and cross-functional collaboration.
Strong financial and performance analysis skills, capable of constructing customer needs analysis and driving custom solution opportunities.
Exceptional communication and negotiation skills, especially concerning technical energy issues.
Visionary thinking, the ability to identify industry trends, integrate new technologies, and adapt to dynamic market changes.
Adept at building and maintaining relationships with key decision makers, stakeholders, and influencers.
Strong problem-solving mindset with the ability to tackle complex challenges and drive innovative solutions.
Bachelor's degree in a relevant field, advanced degree preferred.

*Full job description

Position-Related Responsibilities
Manages assigned large customer and high-profile accounts for UNS Energy Corporation companies, including Tucson Electric Power Company, and UES Electric and UES Gas. Provides knowledge of the electric and gas energy industry including distribution, transmission/transportation systems, generation, energy procurement, wholesale markets, and pricing. Understands and can apply nuances of the regulated and competitive sectors. Provides all aspects of customer care, energy solutions and problem resolution. Understands, communicates, and negotiates technical energy issues. Represents shareholder interests in contract negotiations and contract administration. Project manages and creates internal expert teams; provides customer intelligence, analysis, and strategy. Provides back-up for non-assigned accounts.

Knowledge, Skills & Abilities (Equivalent combination of education and experience will be considered)

Minimum Qualifications
A bachelor’s degree and five or more years of directly related work experience, or equivalent combination of education and experience.
Ability to analyze customer energy objectives, develop a customer strategic engagement plan to meet those objectives, make strategic decisions and recommendations relating to the energy service needs of major to very large commercial customers.
Ability to review business drivers and Environmental, Social, and Governance Goals of assigned customer portfolio, develop strategies to support ESG goals and key business drivers.
Ability to develop customer segment industry knowledge; understand market dynamics & macroeconomic influencers; maintain awareness of competitor's activity with each potential & existing account; ensure that appropriate response strategies are formulated & implemented such as EE Programs, New Products & Services, Data Analysis, and Customer/TEP joint solutions.
Ability to partner with internal and external stakeholders to rally resources, and partner with customers to foster retention and expansion efforts.
Ability to partner with internal and external stakeholders to drive economic development: plans, facilitates, & conducts meaningful customer engagements; acts as focal point for problem resolution while monitoring the successful close out of issues & actions; and demonstrates ability to build lasting, trusting, & widespread relationships across the customer’s organization.
Ability to excel in inter-personal relationships and difficult communications. Must be able to foster relationship with executive leadership of account assignments as needed.
Demonstrated listening skills, empathy, and adaptability. Experience communicating difficult messages.
Demonstrated time management and ability to appropriately prioritize projects and customer requests.
Mathematical and financial analysis skills, written and verbal communication skills.
Ability to understand the customer’s business processes and related energy needs.
Excellent written and verbal communication skills and the ability to work effectively with customers and all levels of company personnel.
Ability to excel in inter-personal relationships and difficult communications.

Preferred Qualifications
Post graduate study in related field: business, law, administration, accounting, math.
Proficient in Company’s sales, marketing, and operating processes
Broad understanding and knowledge of Company’s products and services
Maintains current understanding of industry trends and product applications.
Passion for the energy sector.
Advanced knowledge of electric infrastructure – generation source, transmission, distribution and their impact on commercial customer processes and energy needs.
Advanced knowledge of electric industry – demand, energy, electric energy options (i.e. self-generation) ACC and FERC regulatory issues, deregulation in Arizona and nationwide.
Knowledge of electric pricing – UES electric tariffs, Tucson Electric Power Company tariffs, competitive pricing, pricing negotiation for special contract and deregulation arrangements.
Knowledge of Tucson Electric Power Company’s, and UES Electric’s Rules & Regulations, Policies and Procedures and the Arizona Administrative Code.
Experience developing and convening events and/or forums that support customer retention & expansion, regional economic development.
Demonstrated experience negotiating contracts and or agreements.
Pay Rate: $86,000 - $96,000+ depending on experience

All job offers are contingent on successful completion of a pre-employment drug screen and background check.