Business Management & Administration

Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.

A Day In The Life

Business Management & Administration Industry

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Salary Breakdown

Customer Service Representatives

Average

$38,100

ANNUAL

$18.32

HOURLY

Entry Level

$29,000

ANNUAL

$13.94

HOURLY

Mid Level

$37,080

ANNUAL

$17.83

HOURLY

Expert Level

$48,220

ANNUAL

$23.18

HOURLY


Current Available

Customer Service Representatives

568

Current Available Jobs


Sample Career Roadmap

Customer Service Representatives

Job Titles

Entry Level

JOB TITLE

Probationary Customer Service Representative

Mid Level

JOB TITLE

Customer Service Representative

Expert Level

JOB TITLE

Supervisor Customer

Supporting Certifications


Top Expected Tasks

Customer Service Representatives


Knowledge, Skills & Abilities

Customer Service Representatives

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Administration and Management

KNOWLEDGE

Sales and Marketing

KNOWLEDGE

Mathematics

SKILL

Active Listening

SKILL

Service Orientation

SKILL

Speaking

SKILL

Reading Comprehension

SKILL

Critical Thinking

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Speech Clarity

ABILITY

Speech Recognition

ABILITY

Problem Sensitivity


Job Opportunities

Customer Service Representatives

  • Account Manager- Retirement Plans
    Lincoln Financial Group    Phoenix, AZ 85067
     Posted about 2 hours    

    **Alternate Locations:** Work from Home; Fort Wayne, IN (Indiana)

    **Work Arrangement:**

    Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

    **Relocation assistance:** is not available for this opportunity.

    **Requisition #:** 72965

    **The Role at a Glance**

    We are excited to bring on an **Account Manager** to our Retirement Plan Services business line to work from home or partially in our Fort Wayne based office. We have been experiencing growth and career development on our Account Management team and this is a great opportunity to be part of a growing and evolving team. As an Account Manager, you will work closely with our Relationship Managers, internal service team and intermediaries to provide first class service to our Retirement Plan Sponsors.

    **What you'll be doing**

    + Focus on retention of our existing clients by developing and maintaining client satisfaction through relationship building

    + Collaborating with internal partners to establish and implement balanced resolutions to challenges

    + Exploring, participating in and leading organizational and client projects and initiatives

    + Educating clients and implementing solutions for the benefit of clients and their retirement plans, as well as Lincoln

    + Implementing process improvements and efficiencies

    **What we’re looking for**

    _Must-haves_ :

    + 3 – 5 + years’ experience in relationship management and/or retirement industry

    + FINRA S6 license or required within 180 days of hire

    + ASPPA RPF within 180 days of hire

    + Ability to work independently and as part of a team

    + Demonstrated strong relationship management skills

    + 4-year degree or equivalent work experience

    + Demonstrated critical thinking skills

    _Nice-to-haves:_

    + ASPPA certifications (i.e. QKA, QPA, TGPC)

    + Strong working knowledge of retirement plan administration

    + Strong project management skills

    + Strong presentation skills

    \#LI-Remote

    **What’s it like to work here?**

    At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

    **What’s in it for YOU:**

    + Clearly defined career tracks and levels to help you successfully manage your career

    + Leadership development and virtual training opportunities

    + PTO/parental leave

    + Competitive 401K and employee benefits (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)

    + Free financial counseling, health coaching and employee assistance program

    + Tuition assistance program

    + A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

    + Effective productivity/technology tools and training

    **Pay Range:** $67,000 - $120,700

    Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

    **About The Company**

    Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.

    Lincoln is committed to creating a diverse and inclusive (https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience\_page\_id=1422918942386) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Follow us on Facebook (http://www.facebook.com/lincolnfinancialgroup) , X (https://mobile.twitter.com/lincolnfingroup) , LinkedIn (https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah) , and Instagram (https://www.instagram.com/lincolnfingroup/) . For the latest company news, visit our newsroom (https://www.lincolnfinancial.com/public/aboutus/newsroom) .

    **Be Aware of Fraudulent Recruiting Activities**

    If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

    Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [email protected] if you encounter a recruiter or see a job opportunity that seems suspicious.

    **Additional Information**

    This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

    Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

    Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

    This Employer Participates in E-Verify. See the E-Verify (https://www.e-verify.gov) notices.

    Este Empleador Participa en E-Verify. Ver el E-Verify (https://www.e-verify.gov/es) avisos.

    Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.


    Employment Type

    Full Time

  • Mid-Market Account Manager, Group Benefits
    Lincoln Financial Group    Phoenix, AZ 85067
     Posted about 2 hours    

    **Alternate Locations:** US West

    **Work Arrangement:**

    Remote : Work at home employee residing outside of a commutable distance to an office location.

    **Relocation assistance:** is not available for this opportunity.

    **Requisition #:** 72968

    **The Role at a Glance**

    We are excited to bring on a Mid-Market Account Manager to join our Workplace Solutions Team supporting Workplace Solutions in a work from home environment in the Western region.

    _Background Details_

    The Workplace Solutions Team will help you establish and grow your career in Group Benefits providing you with coaching and development to perform in this fast-paced environment.

    As a Mid-Market Account Manager, you will be responsible for building and maintaining relationships with clients and brokers within the 500-999 lives segment by supporting their overall group benefits plan administration needs. This role is accountable for providing dedicated service, offering a recommendable and consistent customer experience, and identifying root causes to mitigate future problems and to enhance the overall customer experience. You will be responsible for managing the relationships, handling escalations, and addressing the customer’s service needs as these are received through your queue and designated client/broker relationships. This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships. If this sounds like a role for you, please read on!

    **What you'll be doing**

    + You will maintain knowledge on current and emerging developments/trends for assigned territory and products, assessing impacts, and collaborating with management to incorporate new trends and developments in current and future solutions.

    + You will partner with your customers and the business to retain customers while adding additional lines of coverage to support the needs of their employees to effectively support growth in all segments of our product/service offerings.

    + You will develop and maintain an understanding of LFG's products, services and operational structure to enhance ability to identify and target sales growth opportunities.

    + You will provide education, information, training & advice on Lincoln’s products & services (including sales support tools, marketing ideas, etc.) to assigned Advisors, Registered Representatives, Brokers and/or Plan Sponsor/Participants.

    + You will build and maintain business relationships through effective communication via email, phone and in person with internal/external stakeholders in a customer centric and professional demeanor.

    + You will work through customer issues independently while collaborating with internal stakeholders to resolve issues in a timely manner.

    + You will identify, recommend and champions process improvements and organizational initiatives to positively influence the team and quality.

    **What we’re looking for**

    _Must-have experience (Required):_

    + 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)

    + 3 - 5+ Years’ experience in relationship management that directly aligns with the specific responsibilities for this position

    + Ability to communicate effectively (verbal/written)

    + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

    _Nice-to have Experience (Preferred):_

    + Management/leadership experience

    + Project management experience

    + Experience working with multiple products

    + Presentation training or skills

    + Customer and/or broker facing role

    + Ability to work with others in a team environment.

    + Demonstrates strong interpersonal skills with a collaborative style.

    + Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

    **Travel Requirements**

    + Up to 10%

    **What’s it like to work here?**

    At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

    **What’s in it for YOU:**

    + Clearly defined career tracks and levels to help you successfully manage your career

    + Leadership development and virtual training opportunities

    + PTO/parental leave

    + Competitive 401K and employee benefits (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)

    + Free financial counseling, health coaching and employee assistance program

    + Tuition assistance program

    + A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

    + Effective productivity/technology tools and training

    **Pay Range:** $67,000 - $120,700

    Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

    **About The Company**

    Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.

    Lincoln is committed to creating a diverse and inclusive (https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience\_page\_id=1422918942386) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Follow us on Facebook (http://www.facebook.com/lincolnfinancialgroup) , X (https://mobile.twitter.com/lincolnfingroup) , LinkedIn (https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah) , and Instagram (https://www.instagram.com/lincolnfingroup/) . For the latest company news, visit our newsroom (https://www.lincolnfinancial.com/public/aboutus/newsroom) .

    **Be Aware of Fraudulent Recruiting Activities**

    If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

    Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [email protected] if you encounter a recruiter or see a job opportunity that seems suspicious.

    **Additional Information**

    This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

    Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

    Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

    This Employer Participates in E-Verify. See the E-Verify (https://www.e-verify.gov) notices.

    Este Empleador Participa en E-Verify. Ver el E-Verify (https://www.e-verify.gov/es) avisos.

    Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.


    Employment Type

    Full Time

  • HR Call Center Representatives (REMOTE)
    Aston Carter    Tempe, AZ 85282
     Posted about 3 hours    

    A LEADING ECOMMERCE COMPANY IN SEATTLE IS SEEKING QUALIFIED HR CALL CENTER REPRESENTATIVES TO JOIN THEIR TEAM - THIS POSITION IS 100% REMOTE!

    This organization, delivers best-in-class Leave of Absence, Disability and Accommodations services to employees, applicants, job seekers, and candidates globally. We provide accurate, consistent and timely responses to inquiries from various contact channels – phone, web case and chat. The HR Assistant is dedicated to servicing the Disability, Leave, and Accommodation space, interacting with employees in a way that builds trust by providing accurate information and resolving issues. This role is unique as it will require you to use critical thinking and fact-finding skills to make decisions that will lead the entire leave and/or accommodation process from intake to case management support.

    Our HR Professionals must be able to ask our employees probing questions to fully understand what is going on in their life, what kind of support they need, how to get them their benefits and get their situation back on the right track to resolve utilizing business processes with a high attention to detail, use multiple resources to find the right information and communicate effectively with them. A high degree of ownership, strong communication skills, and the ability to handle sensitive situations with care are essential for this position. This is a fast-paced environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as well as follow-through and execution with attention to details while always keeping the customers’ needs first.

    This team is comprised of HR Professionals supporting employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries.

    JOB RESPONSIBILITIES:

    + Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.

    + Receive and resolve DLS inquiries primarily via phone, chats, and emails from employee contact channels.

    + Serve as the first point of contact for Leave, Disability, and Accommodation related inquiries, including but not limited to case intake, general policy questions, documentation, next steps and requirements to expedite the process.

    + Resolve such inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.

    + Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee’s changing needs.

    + Respond to employees impacting issues that may arise during the leave event and ensure the right communication and documentation occurs, even when information is limited.

    + Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on disability, leave and accommodations requests.

    + Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.

    + Experience dealing with customers and exceptional use of empathy skills.

    + Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast-paced environment.

    + Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.

    + Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.

    SKILLS QUALIFICATIONS:

    + 2-5+ years’ experience in contact center, customer service, human resources or equivalent experience.

    + Proven ability using Microsoft Office skills and other computer or internet based programs

    + Schedule flexibility (support a 24x7 operations).

    + Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.

    + Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.

    PREFERRED QUALIFICATIONS:

    + 5+ years’ experience in contact center, customer service, human resources or equivalent experience.

    + Basic US legislation Leave of Absence and Accommodations knowledge.

    + 1 year of Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.

    + Knowledge of US federal and state leave and disability laws.

    + Previous HR experience.

    + Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development.

    + Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.

    + Proven ability using Microsoft Office skills and other computer or internet based programs

    + Experience dealing with customers and exceptional use of empathy skills.

    We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

    • Medical, dental & vision

    • 401(k)/Roth

    • Insurance (Basic/Supplemental Life & AD&D)

    • Short and long-term disability

    • Health & Dependent Care Spending Accounts (HSA & DCFSA)

    • Transportation benefits

    • Employee Assistance Program

    • Time Off/Leave (PTO, Vacation or Sick Leave)

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

    Diversity, Equity & Inclusion

    At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

    + Hiring diverse talent

    + Maintaining an inclusive environment through persistent self-reflection

    + Building a culture of care, engagement, and recognition with clear outcomes

    + Ensuring growth opportunities for our people

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.


    Employment Type

    Full Time

  • HR Call Center Representatives (REMOTE)
    Aston Carter    Tempe, AZ 85282
     Posted about 3 hours    

    One of the largest eCommerce tech companies is hiring multiple HR Assistants to support the Disability, Leave, & Accommodation services team. Role will be 100% remote. Must be able to work 8:30am-5pm PST, and at least one weekend day. Start date: 5/6/2024

    This organization, delivers best-in-class Leave of Absence, Disability and Accommodations services to employees, applicants, job seekers, and candidates globally. We provide accurate, consistent and timely responses to inquiries from various contact channels – phone, web case and chat. The HR Assistant is dedicated to servicing the Disability, Leave, and Accommodation space, interacting with employees in a way that builds trust by providing accurate information and resolving issues. This role is unique as it will require you to use critical thinking and fact-finding skills to make decisions that will lead the entire leave and/or accommodation process from intake to case management support.

    Our HR Professionals must be able to ask our employees probing questions to fully understand what is going on in their life, what kind of support they need, how to get them their benefits and get their situation back on the right track to resolve utilizing business processes with a high attention to detail, use multiple resources to find the right information and communicate effectively with them. A high degree of ownership, strong communication skills, and the ability to handle sensitive situations with care are essential for this position. This is a fast-paced environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as well as follow-through and execution with attention to details while always keeping the customers’ needs first.

    This team is comprised of HR Professionals supporting employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries.

    JOB RESPONSIBILITIES:

    + Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.

    + Receive and resolve DLS inquiries primarily via phone, chats, and emails from employee contact channels.

    + Serve as the first point of contact for Leave, Disability, and Accommodation related inquiries, including but not limited to case intake, general policy questions, documentation, next steps and requirements to expedite the process.

    + Resolve such inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.

    + Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee’s changing needs.

    + Respond to employees impacting issues that may arise during the leave event and ensure the right communication and documentation occurs, even when information is limited.

    + Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on disability, leave and accommodations requests.

    + Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.

    + Experience dealing with customers and exceptional use of empathy skills.

    + Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast-paced environment.

    + Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.

    + Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.

    SKILLS QUALIFICATIONS:

    + 2-5+ years’ experience in contact center, customer service, human resources or equivalent experience.

    + Proven ability using Microsoft Office skills and other computer or internet based programs

    + Schedule flexibility (support a 24x7 operations).

    + Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.

    + Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.

    PREFERRED QUALIFICATIONS:

    + 5+ years’ experience in contact center, customer service, human resources or equivalent experience.

    + Basic US legislation Leave of Absence and Accommodations knowledge.

    + 1 year of Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.

    + Knowledge of US federal and state leave and disability laws.

    + Previous HR experience.

    + Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development.

    + Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.

    + Proven ability using Microsoft Office skills and other computer or internet based programs

    + Experience dealing with customers and exceptional use of empathy skills.

    We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

    • Medical, dental & vision

    • 401(k)/Roth

    • Insurance (Basic/Supplemental Life & AD&D)

    • Short and long-term disability

    • Health & Dependent Care Spending Accounts (HSA & DCFSA)

    • Transportation benefits

    • Employee Assistance Program

    • Time Off/Leave (PTO, Vacation or Sick Leave)

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

    Diversity, Equity & Inclusion

    At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

    + Hiring diverse talent

    + Maintaining an inclusive environment through persistent self-reflection

    + Building a culture of care, engagement, and recognition with clear outcomes

    + Ensuring growth opportunities for our people

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.


    Employment Type

    Full Time

  • Retail Cashier & Sales Floor Support - Scottsdale Promenade Nordstrom Rack
    Nordstrom    Scottsdale, AZ 85254
     Posted about 10 hours    

    Job Description
    The ideal Nordstrom Rack team member enjoys working in a fast-pace, high-energy environment.

    A day in the life…

    Keep the customer experience quick, easy and fun while helping customers uncover the great deals they're looking for
    Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor
    Share your love of fashion and tell customers all about upcoming events, our Nordstrom gift cards, Nordstrom RewardsTM program and mailing list
    Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
    Work with the team to ensure the sale’s floor stays "runway ready" through re-merchandising and straightening throughout the day
    You own this if you have…

    Enthusiasm and a sense of adventure, see the glass as half full
    Accountability, initiative and a high level of ownership
    Organizational skills, attention to detail and ability to prioritize multiple tasks
    A calm head in a busy retail environment
    Solid math, verbal and written communications skills
    The ability to work a flexible schedule based on business needs
    We’ve got you covered…

    Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

    Medical/Vision, Dental, Retirement and Paid Time Away
    Life Insurance and Disability
    Merchandise Discount and EAP Resources
    A few more important points...

    The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

    Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

    Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

    © 2022 Nordstrom, Inc


    Seniority Level

    Entry (non-student)

    Employment Type

    Full Time

  • Service Specialist
    Scott Frindell Insurance Agency, Inc.    Mesa, AZ 85215
     Posted about 13 hours    

    Outstanding opportunity for the right person with a positive attitude and a good sense of humor. I need someone who can support our team and help provide remarkable service to our clients. I am looking for someone to work with my clients in person and on the phone, as well as doing administrative office work on the computer.

    I am looking for someone who can accomplish tasks quickly and efficiently and is a quick learner. I want this person to have the ability to influence others and develop business relationships easily. They must have strong listening, verbal, and written communication skills. I would like someone with great self-confidence and a strong work ethic that can remain positive despite setbacks and adversity. They should be a self-starter and resourceful and have the ability to multi-task. I want someone who is trustworthy and dependable. They would need to have good problem solving skills and be able to pay close attention to detail.

    IMPORTANT NOTES: We work as a dynamic team in this State Farm Insurance and Financial Services office. Extensive training is provided.


    Seniority Level

    Some work experience (up to 5 years, non-manager)

    Industry

    Financial Services

    Employment Type

    Full Time

  • Key Account Manager - San Francisco, CA
    Sanofi Group    Phoenix, AZ 85067
     Posted 1 day    

    **WHO YOU ARE:**

    + You have a hunter mentality and are a quick learner - always seeking to be impactful with your actions, continuously improving yourself, your team, and the world around you

    + You thrive on direct, honest, and supportive feedback and communication

    + You are an excellent business planner and problem solver, happy to work in ambiguity to achieve your goals

    + You are a great matrix leader and partner - extremely organized, dependable, nimble, and self-motivated with the ability to excel in a fast-paced environment

    + You are very patient, and customer focused with passion to make a difference

    **THE TEAM:**

    You will be joining the National TZIELD Sales Team within the Diabetes Commercial organization and will work closely with an internal matrix team. The National Sales Team for TZIELD is an elite sales team that is launching an innovative first in class treatment for the delay of the onset of clinical Type 1 Diabetes. The focus is to clinically educate, facilitate the identification of at-risk patients through screening, and work closely with key accounts and other relevant customers to treat patients in a timely and efficient manner.

    **KEY RESPONSIBILITIES:**

    + Expertise in clinical data, disease education, diagnostics, product information, selling skills, business analytics and market trends

    + Develop in-depth knowledge and understanding of each identified key account including strategic goals, value drivers, key access stakeholders, relevant business metrics, and unique challenges/emerging needs

    + Develop account plans including prioritization, integration of vertical pathways and identification of spheres of influence

    + Develop deep understanding of contracting/ product access processes at key accounts, internal and external workflows, key stakeholders, business segment and clinical evaluation/screening models

    + Develop and deepen strategic partnerships. Account interactions to include but are not limited to endocrinology / immunology ‘C-suite’ executives and key population health decision makers at the account

    + Perform targeted educational engagements with top community & health system/IDN accounts

    + Support clinical advocacy (e.g., gaining KOL endorsement) & ensure coverage on provider pathways, EMRs and/or formularies. Understand pull-through hurdles, org structures & customer ways of working to ensure cross-functional/ departmental coordination

    + Collaborating closely with cross functional team members to identify and resolve customer needs appropriately and with a high sense of urgency

    + Attending local, regional, and national meetings as directed

    + Maintaining strict adherence to all legal, regulatory, ethical, administrative, and financial duties

    + Planning, organizing, implementing, and evaluating marketing programs including lectures, patient meetings, speaker programs, dinner programs and others

    + Achieving and exceeding assigned monthly, quarterly, and annual sales quotas

    **REQUIREMENTS:**

    **Education**

    + B.A. / B.S. degree required; advanced degree preferred

    + Have a valid driver’s license and willingness to travel on the job (~50% of travel given field-based role)

    **Experience**

    + Proven track record of success in various field-based sales roles

    + Demonstrated entrepreneurial mindset with hunter mentality

    + A solution-oriented mindset enabling effective and creative problem solving with customers’ needs as a primary focus

    + An outstanding communicator and networker with strong negotiating skills

    + Promote and lead with direct, honest, and supportive communication

    + Ability to develop organizational capabilities while influencing others

    + Lead and inspire others when facing highly ambiguous, complex situations

    + Eager to improve oneself, the immediate team, and the greater community

    + Utilize effective, professional communications to cultivate strong working relationships with both internal and external colleagues; displays flexibility in your approach to people and situation

    L3-1 Level

    Up to 50% travel

    **_Pursue Progress_**

    **_Discover Extraordinary_**

    _Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people._

    _Watch our ALL IN video and check out our Diversity, Equity and Inclusion actions at sanofi.com!_

    _Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents._

    _The salary range for this position is $116,156.25 to $154,875.00. In addition to sales incentive (role may my eligible for long term incentive depending on level and performance); all compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the link,_ _www.benefits.sanofiusallwell.com_

    _Our people are responsible for managing their career_

    _Sanofi posts all non-executive opportunities for our people_

    _We give priority to internal candidates_

    _Managers provide constructive feedback to all internal interviewed candidates_

    _We embrace diversity to hire best talent_

    _We expect managers to encourage career moves across the whole organization_

    _A few practical tips:_

    _Be sure to regularly update your Workday profile to simplify the application process_

    _Be aware of any applicable eligibility criteria in the country to which you are applying_

    _Before applying, inform your manager so they may support your career development goals_

    _Sanofi careers - it all starts with you!_

    _Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law._

    \#GD-SA

    \#LI-SA

    PDN

    At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.


    Employment Type

    Full Time

  • Bilingual Customer Service Agent
    Penske Automotive    Chandler, AZ 85226
     Posted 1 day    

    **Penske Automotive Group is looking for** **Bilingual Customer Service Agents** **to join our team and help deliver extraordinary customer experiences.**

    Are you a fluent communicator in both English and Spanish? Do you thrive in a fast-paced environment where problem-solving and exceptional customer service are key? Join our dynamic team as a Bilingual Customer Service Agent at Penske Automotive Group.

    **JOIN OUR TEAM**

    Penske Automotive Group is a leading Automotive company dedicated to providing top-notch services to our diverse clientele. Our commitment to excellence is reflected in our talented team of professionals who are passionate about delivering exceptional customer experiences.

    **WHAT WE HAVE TO OFFER**

    + **Dynamic Work** Environment: Immerse yourself in a vibrant workplace that values teamwork and fosters personal and professional growth.

    + **Competitive Compensation:** Enjoy competitive salary along with performance bonuses and incentives, including a pay differential for bilingual employees.

    + **Comprehensive Training:** We invest in your success! Benefit from comprehensive training to equip you with the necessary skills needed to excel in your role.

    **RESPONSIBILITIES**

    + Answering customer inquiries via phone and taking detailed messages

    + Utilizing email communication & chats

    + Providing excellent customer service

    + Addressing customer inquiries, resolving issues, and ensuring a positive customer experience

    + Maintaining accurate and detailed customer databases

    + Collaborating with other team members to achieve customer satisfaction goals

    **REQUIREMENTS**

    + High School Diploma

    + Fluent in both English and Spanish

    + Excellent communication and interpersonal skills

    + Ability to work in a fast-paced, team-oriented environment

    + Experience in a Call Center or customer service environment preferred

    + Genuine interest in providing an exceptional customer experience.

    **APPLY WITH US!**

    Join us in delivering outstanding customer experiences! Be the voice of Penske Automotive Group -- where excellence meets diversity. Apply today and let your bilingual skills shine! Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen.

    Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

    Req Number: 28150

    Position Code: 782801

    Type: Full-time

    Dealership: Arizona Management Company

    Location Address: 7450 West Orchid Lane

    **EEO Statement**

    The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.


    Employment Type

    Full Time

  • Customer Success Escalations Manager (Critical Account Manager)
    Omnicell, Inc.    Phoenix, AZ 85067
     Posted 1 day    

    **Position summary:**

    Do you want to make a difference to Omnicell and our customers? Are you passionate about solving complex problems? Are you team-oriented? This strategic role is a crucial position within the Customer Experience Strategy Organization responsible for resolving our highest customer escalations and driving improvements across Omnicell to avoid future critical escalations.

    The Critical Account Manager (CAM) is the driving force and leader behind resolving our most critical customer escalations by directing the required company’s resources in a coordinated effort to return customer confidence and a growth mindset. The CAM will lead cross-functional teams to resolve customer and systemic critical issues and identify root causes to ensure similar issues do not impact other customers. The CAM provides objective insight and direction to internal Omnicell teams and the customer to ensure a way forward is agreed to and implemented.

    **Responsibilities:**

    + Create and lead cross-functional, geographically dispersed teams focused on resolving critical customer issues with the goal of restoring customer confidence.

    + Communicate critical issue status to Omnicell stakeholders, including EVP levels and customers.

    + Deliver weekly, monthly and quarterly reports on Critical Account engagements, systemic trends, data insights and learnings.

    + Support other Critical Accounts team members.

    + Help shape and define Critical Accounts, driving continuous improvement by proactively addressing problems.

    + Intellectually curious leader with a passion for solving the most challenging customer issues

    **Experience:**

    + Proven track record delivering results that require cross-functional engagement of geographically dispersed teams, with members outside your span of control

    + Excellent communication and presentation skills, including internal and external customers at all levels up to and including C-suite

    + Excellent project management skills with the ability to handle multiple projects at a time and effectively prioritize to achieve optimal results

    + Demonstrated experience using data to help identify the root cause and show customer progress in the engagement

    + Strong, active listener with interpersonal skills which enable gaining a clear understanding of the problems that matter most to the customer

    + Willing to do what is right for customers, the company, and team members in all circumstances

    + Understanding of healthcare industry and business concepts is desired

    + Comfortable dealing with ambiguity

    + Self-starter who can work independently with minimal supervision

    + Ability to operate effectively in a matrix environment with distributed teams

    **Basic QualificaTIons**

    + 7+ years experience in customer operations

    + 3+ years project management experience leading multiple projects simultaneously and measuring project results

    + 3+ years’ customer escalation management experience

    + Bachelor’s degree

    **PREFERRED QuALIFICATIONS**

    + Client relationship management experience

    + Customer resolution experience or crisis management communication experience

    + Experience working directly in healthcare or industry

    + Experience within the pharmacy automation industry or supply-chain experience

    + Process improvement experience – Sig Sigma / LEAN certification

    + Project Management Professional (PMP®) Certification

    **Work Conditions:**

    + Home office based

    + Up to 30% Travel

    + Work across multiple time zones

    + This position will require long periods being stationary in front of a computer and meetings using video conferencing technology.

    Since 1992, Omnicell has been committed to **transforming pharmacy care** through **outcomes-centric innovation** designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”

    _Our comprehensive portfolio of _ **_robotics, smart devices, intelligent software, and expert services_** _ is helping healthcare facilities worldwide _ **_to improve business and clinical outcomes_** _ as they move closer to the industry vision of the Autonomous Pharmacy. _

    Our guiding principles inform everything we do:

    + As **Passionate Transformers** , we find a better way to innovate relentlessly.

    + Being **Mission Driven,** we consistently deliver on our promises.

    + Our **Entrepreneurial** spirit makes the most of EVERY opportunity for innovation.

    + Understanding that **Relationships Matter** creates synergies that yield the greatest benefits for all.

    + In **Doing the Right Thing** , we lead by example in ALL we do.

    We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

    Job Identification: 2649

    Job Category: Professional Services

    Posting Date: 03/26/2024, 5:13 PM

    Job Schedule: Full time

    Locations: Austin, TX, United States

    Phoenix, AZ, United States

    Seattle, WA, United States

    Chicago, IL, United States

    Job Level: Experienced

    All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


    Employment Type

    Full Time

  • Customer Service Representative
    Kforce    Scottsdale, AZ 85258
     Posted 1 day    

    Kforce has a client that is seeking a Customer Service Representative in Scottsdale, AZ.Duties Include:

    * Customer Service Representative provides customer service support for the company and assists with clerical needs

    * Responsible for answering and routing incoming calls (based on company script) to appropriate parties or taking messages

    * Actively takes incoming customer service/support calls for the company

    * Performs general office duties, such as maintaining records and management database systems; Accesses files and retrieves corporate documents, records, and reports

    * Opens, sorts, and distributes incoming customer service and/or claims correspondence; Prepares responses to correspondence containing routine inquiries

    * Prepares invoices, reports, memos, letters, and other documents, using word processing, spreadsheets, database, or presentation software

    * As a Customer Service Representative, you will act as the Operations Administrator's backup as needed

    * Operates a variety of standard office machines, including personal computer with a variety of software, phone, fax, shredding and photocopying

    * Assist with special projects as assigned by the Operations Administrator or Claims Management department

    * High School diploma or equivalent; Bachelor's degree preferred

    * Minimum 3 years of experience in an administrative and customer service role

    * Experience with Office Suite Software (Microsoft Office, including Outlook and Excel and Google Drive) and Word Processing Software (Microsoft Word and Google Docs)

    * Strong Microsoft Product skills

    * Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology

    * Knowledge of principles and processes for providing excellent customer services; This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

    * Excellent communication skills; Interacts with internal and external customers; This includes both verbal and written communication skills

    * Ability to work as part of a team towards a common goal with a flexible attitude

    * Excellent analytical skills and attention to detail

    * Strong analytical and problem-solving skills

    * Strong decision-making skills

    * Reliable transportation needed for routine tasks such as picking up mail, taking mail to PO Box, etc.

    * Insurance experience is highly preferred

    * Bilingual in English/Spanish is a plus

    The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

    We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

    Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

    This job is not eligible for bonuses, incentives or commissions.

    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    *Compensation Type:*Hours*Minimum Compensation:*18.00*Maximum Compensation:*21.00


    Employment Type

    Full Time


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