Lodging & Tourism
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
CAREER NAME
About this Career Path
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Environment
Although receptionists are employed in nearly every industry, many work in healthcare, veterinary, and personal care services. About 3 in 10 worked part time in 2014.
Receptionists and Information Clerks
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Receptionists and Information Clerks
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Top Expected Tasks
Receptionists and Information Clerks
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Schedule appointments and maintain and update appointment calendars.
Hear and resolve complaints from customers or the public.
File and maintain records.
Receive payment and record receipts for services.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Analyze data to determine answers to questions from customers or members of the public.
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
Knowledge, Skills & Abilities
Receptionists and Information Clerks
KNOWLEDGE
Administrative
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
English Language
KNOWLEDGE
Computers and Electronics
KNOWLEDGE
Administration and Management
SKILL
Active Listening
SKILL
Speaking
SKILL
Service Orientation
SKILL
Critical Thinking
SKILL
Reading Comprehension
ABILITY
Oral Comprehension
ABILITY
Oral Expression
ABILITY
Speech Recognition
ABILITY
Speech Clarity
ABILITY
Written Comprehension
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Receptionists and Information Clerks
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Receptionists and Information Clerks
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