Arts, Audio/Video Technology & Communications

Desktop Publishers

Format typescript and graphic elements using computer software to produce publication-ready material.

A Day In The Life

Arts, Audio/Video Technology & Communications Industry

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Salary Breakdown

Desktop Publishers

Average

$40,630

ANNUAL

$19.53

HOURLY

Entry Level

$30,240

ANNUAL

$14.54

HOURLY

Mid Level

$38,070

ANNUAL

$18.30

HOURLY

Expert Level

$48,790

ANNUAL

$23.46

HOURLY


Current Available & Projected Jobs

Desktop Publishers

8

Current Available Jobs

130

Projected job openings through 2030


Sample Career Roadmap

Desktop Publishers

Supporting Certifications

Degree Recommendations


 Chandler-Gilbert Community College (MCCCD)


 Paradise Valley Community College (MCCCD)

 South Mountain Community College (MCCCD)

 Arizona State University


 University of Arizona


Top Expected Tasks

Desktop Publishers


Knowledge, Skills & Abilities

Desktop Publishers

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Communications and Media

KNOWLEDGE

English Language

KNOWLEDGE

Administrative

KNOWLEDGE

Production and Processing

SKILL

Critical Thinking

SKILL

Reading Comprehension

SKILL

Judgment and Decision Making

SKILL

Active Listening

SKILL

Speaking

ABILITY

Near Vision

ABILITY

Information Ordering

ABILITY

Originality

ABILITY

Visualization

ABILITY

Fluency of Ideas


Job Opportunities

Desktop Publishers

  • ITS Desktop Support - Administrative Assistant
    Grand Canyon Education    Phoenix, AZ 85067
     Posted 3 days    

    ITS Desktop Support - Administrative Assistant

    Click Here to

    Apply Online

    Job Description

    Job Title: ITS Desktop Support - Administrative Assistant (NFWS)

    Purpose within the Organization:

    The purpose of this position is to support the IT Department with administrative and basic project responsibilities.

    Please include a resume and class schedule with your application.

    Responsibilities Related to Purpose:

    Combination of In-Person and Work from Dorm/Home Tasks

    + Support IT teams with various tasks, projects, and reports.

    + Provide customer service to employees and direct to the proper individual(s).

    + Assist with building management; organization, cleanliness, incoming/outgoing mail distribution, submitting tickets for repairs, etc.

    + Maintain department office inventory and order supplies.

    + Submit software orders through Financial Management System.

    + Submit monthly expense reports.

    + Assist Cell Phone Admin with weekly and monthly tasks.

    + Coordinate and assist with department events.

    + Schedule conference rooms, meetings, and interviews.

    + Perform other related duties as assigned.

    Qualifications:

    + Customer service focused individual.

    + Detail-oriented & self-motivated.

    + Willingness to take initiative.

    + Strong written and verbal communication.

    + Proficient in Microsoft Office Suite.

    + Comfortable working in a professional, fast-paced environment leadership and staff.

    + Available to work during breaks (team members alternate based on availability/business need).

    + Must be available to work during Summer break.

    + Able to work 15-20 hours per week during Spring/Fall semesters.

    Experience/Education:

    Grand Canyon University is committed to a student first policy.

    Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

    + Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.

    + Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.

    + Maintain good financial and academic (SAP) standing with the University.

    You may be subject to termination if you fall below the minimum requirements.

    Physical Requirements:

    + Sitting: 3-4 hours a day

    + Standing: 1-2 hour a day

    + Walking: 1/2 hour a day

    + Lifting: Rarely

    + Carrying: Occasionally

    + Pushing: Rarely

    + Bending: Occasionally

    + Squatting: Rarely

    + Kneeling: Rarely

    + Climbing: Never

    + Reaching: Occasionally

    + Grasping: Rarely

    + Fine Eye to Hand Coordination: Frequently

    + Driving: Occasionally

    + Work Environment: Office building on site on Main Campus (Building 25), 27th Ave. Office Complex, and occasionally working from Dorm/Home. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust.

    Pay Rate: Minimum Wage

    Anticipated End Date: June 30, 2025

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCEC/job/AZ-Phoenix/ITS-Desktop-Support---Administrative-Assistant\_R000052713)

    Click Here to

    Apply Online


    Employment Type

    Full Time

  • Desktop Support Linux Technician in Tucson, Arizona
    Virtual Service Operations    Tucson, AZ 85702
     Posted 3 days    

    Desktop Support Linux Technician in Tucson, Arizona

    Tucson, AZ (http://maps.google.com/maps?q=Tucson+AZ)

    Description

    Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

    Opportunity:

    Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Tucson, Arizona. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

    + Provide IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment

    + Desktop Support Administration

    + Provide end-user assistance, troubleshooting, issue resolution, installation, and reinstallation services in support of computers, applications, peripherals, and devices.

    + Provide local touch-labor services including end-user device installation, troubleshooting, and repair.

    + IMAC – PC Install, Moves, Adds and Changes

    + Image Loads

    + Asset Recovery

    + Asset tagging

    + Printer Support

    + Client Center (Tech Bar) Support

    + IT Service Management Updates

    + Support Security with Security incidents (Spillage events)

    + Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

    Qualifications:

    + Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires

    + Experienced with Linux OS (RedHat v8 preferred)

    + Experienced with Microsoft Windows

    + Experience with software installations on local machines

    + Knowledge of computer software, operating systems, hardware and networking

    + Audio Visual Experience

    + Knowledge of PC Imaging

    + Experience with change management and incident management

    + Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

    + Excellent verbal and written communication skills

    + Good problem-solving and critical thinking skills

    + Able to work in a team as well as independently

    + Experienced in providing professional and courteous customer service

    + Ability to lift 50lbs

    Preferred Qualifications:

    + Certified Dell Technician

    + Certified CompTIA A+ or Network+

    + MCSA Certification

    + Windows Certification

    + Linux Certified

    + Expertise in Inventory Control

    Requirements

    + Must be within driving distance of Tucson, Arizona and willing to work onsite

    + Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

    What is Important to Us:

    + You are an excellent communicator in writing and speaking.

    + You have the ability to work independently but also value teamwork.

    + Your problem-solving skills are excellent.

    + You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.

    + You seek a community of virtue-centered co-workers and clients.

    What we offer you:As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

    More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website athttps://vso-inc.com/careers

    Salary Description

    $20.00/hr - $30.00/hr


    Employment Type

    Full Time

  • Desktop Support Technician II
    Insight Global    Mesa, AZ 85213
     Posted 8 days    

    Job Description

    The Desktop Support Technician II role is to provide a single point of contact for internal end users (customers) to receive support and maintenance within the organization. This includes installing, maintaining and upgrading all PC hardware, mobile devices and equipment to ensure everything functions as it should. The person will also do basic troubleshooting (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance when/where required.

    Day to Day:

    Desktop computer support

    Address user tickets regarding hardware, software and networking (Basic troubleshooting issues from the support ticketing system)

    Guide users with step-by-step instructions (help create technical documentation and manuals)

    Follow up with internal customers to ensure work stations are functional (validate the mounted drives are available, printer services are working, email is available)

    Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs)

    Mobile device support

    Mobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security, validated by level III tech)

    Tablet configuration (assign tablet to specific user, configure required applications, device security, validated by level III tech)

    Asset inventory management

    Enter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers)

    Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal)

    Audits systems for proper security software and configurations (as assigned by the IT Manager)

    Computer setup

    Computer imaging (use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses)

    Software installation (install user specific software per user manager instructions)

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

    Skills and Requirements

    2+ years experience as a Desktop Support Technician or similar role

    Excellent verbal and written communication skills

    Experience with current Windows OS

    Experience with Microsoft O365, Apple IOS, Citrix, VMWare, MDM environment.

    Experience in responding to ticket-based support system Bachelors Degree in IT or related field

    Past Desktop Support experience in the construction industry null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].


    Employment Type

    Full Time

  • Information Technology Specialist (APPSW/DATAMGT)
    U.S. Army Training and Doctrine Command    Fort Huachuca, AZ 85670
     Posted 10 days    

    Summary About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the ST-IC-W1E8AA USA INTELLIGENCE CTR OF EXCELLENCE. Provide Knowledge Management technical support, programming, and innovative solutions for all training courses offered. Responsibilities Provide application and database administration, installation, cyber tools implementation, cyberspace investigations, damage assessments, network monitoring. Assist other cyber workforce personnel. HT-JCOE application and database administrator. Serve as Blackboard Administrator responsible for the Learning Management Systems (LMS) and the direct delivery of instruction or training services of a professional nature to Intelligence Community (IC) organizations worldwide. Serve as LMS Database Architect and Administrator; responsible for a set of programs and software applications. Specialized areas include the following: database design and management, information retrieval, configuration management, and distributed product processing, decision support systems. Respond to LMS issues. Receive, track and respond to troubleshoot LMS to correct design problems or, modify the hierarchal and/or file structure(s). Develop, implement, and troubleshoot database structures to facilitate curriculum design and course execution, development and maintenance of workflows, and support functions. Process status reports on a regular basis and maintains library database and digital master archive. Design, develop, and implement command unique reports which require knowledge of the data system, various LMS and information management databases. Receive and respond to trouble reports from systems and applications software users. Troubleshoot application design, logic, code and tests, debug systems, and resolve problems using available resources. Develop, implement, and troubleshoot database structures and related code designed to facilitate curriculum design and course execution, development and maintenance of workflows, and support functions. Investigate, analyze, and respond to cyber incidents within the network environment or enclave. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 10-Point Other Veterans’ Rating 30 Percent or More Disabled Veterans 5-Point Veterans' Preference Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army) Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement Disabled Veteran w/ a Service-Connected Disability, More than 10%, Less than 30% Non-Department of Defense (DoD) Transfer Prior Federal Service Employee Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible United States Citizen Applying to a DCIPS Position Army DCIPS positions apply Veteran's Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify, applicants must have one year or more of specialized experience that demonstrates a practical knowledge of Blackboard Learning Management System (LMS) administration and database management functions as demonstrated by performance of all of the following: 1. Conducting LMS systems administration functions; 2. Providing technical support and troubleshooting issues of the LMS system; and, 3. Developing, implementing and troubleshooting databases. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GG/GS-09). Specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation; (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and, (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. OR Substitution of Education for Experience: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Management Information Systems; Computer Engineering; Computer Science; Computer Programming and Software Engineering. (Note: You must submit a copy of your transcripts for verification purposes.) You will be evaluated on the basis of your level of competency in the following areas: Computer Languages Cybersecurity Database Management Systems Information Technology Architecture System Administration Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top Secret security clearance based on a T5 investigation/Single Scope Background Investigation (SSBI) with eligibility for sensitive compartmented information (SCI). Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326. This is a(n) 34 Information Technology Management Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Recruitment and/or Relocation Incentives may be authorized.


    Employment Type

    Full Time

  • Information Technology Specialist (CUSTSPT)
    U.S. Army Training and Doctrine Command    Fort Huachuca, AZ 85670
     Posted 10 days    

    Summary About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the ST-IC-W1E8AA USA INTELLIGENCE CTR OF EXCELLENCE. Responsibilities Perform a variety of IT/automation support duties related to the security, maintenance, troubleshooting, and implementation of hardware, software, applications/functional areas to assist end users. Provide system administration, system installation, cyber tools implementation, cyberspace investigations, damage assessments, network monitoring and assists other cyber workforce personnel. Receive, document, prioritize, and respond to IT user trouble calls, providing customer automation support to resolve end user problems. Assist personnel in using features of various types of hardware, software applications, interfaces, and systems. Review, implement, and update current established network and stand-alone security protocols and ensures compliance with Army and DoD information assurance policies and regulations. Monitor performance of systems and performs diagnostics on system operations to identify problems and trends in processor efficiency, linkages to networks, effectiveness for user requirements, and other similar factors. Perform system administrator functions on assigned networks. Investigate, analyze, and respond to cyber incidents within the network environment or enclave. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Army DCIPS positions apply Veteran's Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify, applicants must have one year or more of specialized experience that demonstrates a practical knowledge of Information Technology Customer Support and systems administration as demonstrated by performance of all of the following: 1. diagnosing and resolving problems in response to customer reported IT related incidents; 2. troubleshooting and recovering systems and files; 3. installing, configuring, troubleshooting, and maintaining customer hardware and software; 4. Investigating and responding to cyber incidents; and, 5. using established tracking system to log requests, monitor trouble tickets, track problem resolution, identify patterns of failure, research bug fixes and implement solutions. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GG/GS-09). Specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation; (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and, (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. OR Substitution of Education for Experience: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Management Information Systems; Computer Engineering; Computer Science; Computer Programming and Software Engineering. (Note: You must submit a copy of your transcripts for verification purposes.) You will be evaluated on the basis of your level of competency in the following areas: Cybersecurity Information Systems/Network Security Network Management Network Operation Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top Secret security clearance based on a T5 investigation/Single Scope Background Investigation (SSBI) with eligibility for sensitive compartmented information (SCI). Must be able to obtain and maintain a security clearance. Incumbent (or Selectee) is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication 8570.01-M Information Assurance Workforce Improvement Program, dated 19 December 2005 (incorporating Change 1, 15 May 2008). Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326. This is a(n) 34 Information Technology Management Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Recruitment and/or Relocation Incentives may be authorized.


    Employment Type

    Full Time

  • Desktop Support Team Lead
    TEKsystems    Phoenix, AZ 85067
     Posted 10 days    

    Description: Best Western is looking for a Desktop Team Lead for their HQ in North PHX. 6-month ongoing contract (high possibility to convert FTE as we've seen historically). Needs 4-5+ years of Desktop exp. Needs the ability to lead a team of support agents. Networks transmitting Voice/Data/Fax and LAN/WAN communications and experience with enterprise-level call volumes such as 35+ calls a day. More info about the role will be provided over the phone.

    Experience/Education/Skills:

    • Minimum 4 years related experience in desktop role.

    • Associates Degree in Computer Science, Data Processing or related field or an equivalent combination of education and experience.

    • May require, A+, Net+, two Microsoft (MCP), CCNA, MCSE/MCSA or other certifications

    • Advanced proficiency in Microsoft Office Suite.

    • May require technical skills in any combination of Networks transmitting Voice/Data/Fax, LAN/WAN communications, TCP/IP, and a working knowledge of telecommunications or other information systems equipment

    • Strong customer service skills.

    Accountability/Leadership/Knowledge/Relationship Management/Problem Solving

    • Provides guidance and work direction to others. Works under general supervision and exercises some independent judgment/discretion.

    • Sound knowledge of relevant policies, procedures and guidelines specific to the job.

    • Sound technical know-how to meet job standards.

    • Strong verbal and interpersonal skills with ability to interface with both internal and external customers and departments to coordinate information and resolve problems.

    • Strong customer service and follow-up skills.

    • Applies experience to troubleshoot and resolve non-routine problems in area of specialty.

    • Understands process and workflow.

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time

  • Desktop Support Senior Analyst
    Adelante    Phoenix, AZ 85067
     Posted 25 days    

    Desktop Support Senior Analyst

    Job Details

    Job Location

    Adelante Healthcare Center Support Office - Phoenix, AZ

    Position Type

    Full Time

    Education Level

    HS Diploma from accredited school

    Job Category

    Health Care

    Description

    POSITION SUMMARY

    The Desktop Support Senior Analyst provides support assistance to users in the operation of end-user technologies via telephone, remote desktop, and/or in-person. Performs installation of computer hardware and software, computer accounts management, and preventive maintenance. Provides troubleshooting and resolution for maintaining client-side computer hardware and software which may include travel to our health centers throughout Maricopa County. Position requires current expertise with implemented desktop operating systems, software, and hardware. Work is performed under coordination from the Technology Support Supervisor.

    EXPECTATIONS

    Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

    OUR CORE VALUES

    + Compassion

    + Excellence

    + Integrity

    + Learning

    + Respect

    + Sustainability

    Qualifications

    ESSENTIAL SKILLS AND EXPERIENCE:

    + High School diploma or GED from an accredited institution and five (5) or more years’ experience providing information technology services related to this position; Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six (6) months of experience.

    + Demonstrated technology troubleshooting skills and critical thinking

    + Demonstrated experience and understanding of current client computing hardware components and their interrelationships for PC, Android, IOS, and MacOS, platforms

    + Working knowledge of printer technologies and their associated equipment

    + Excellent communication skills in person, over the phone and via email

    + Must be able to learn new technical concepts quickly and readily

    + Must have comprehensive knowledge with computers in general as well as current Microsoft Windows Operating Systems, Microsoft Office 365 products and the Internet

    + Must be able to work well in a team environment, as well as on an individual basis, and have a desire to help the end users

    + Have a desire to help others resolve problems

    + Competency in working with people of various cultures

    + Familiarity with Windows Server including print management and task scheduling

    + Understanding of SCCM, Active Directory and Group Policy principles

    + Evidence of valid Arizona driver’s license and current auto insurance

    + Ability to maintain confidentiality

    + Prioritization and multi-task skills are required

    + Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

    POSITION RESPONSIBILITIES

    Technical

    + Show proficiency in lower tier responsibilities

    + Be on call during business and off hours for critical systems

    + Be open to periodic overtime, sometimes with short notice - some weekend hours required when business needs demand

    + Support IT responsibilities for site moves and bringing new sites live

    + Perform operating system and application package upgrades, installations, and reconfiguration in support of development and production services

    + Identify opportunities for process, systems, and application improvements

    + Work as a member of a team in Windows and MacOS environments providing technical support for client workstations and related technology devices

    + Provide expert technical knowledge and advice, including installation, testing, and evaluation of new software, monitoring, and support of systems

    + Recommend and implement appropriate changes to increase system security

    + Configure, install and support desktop computers, laptop computers, handheld devices, monitors, portable data storage devices, and other general peripherals.

    + Provide enhanced desktop and end-user support service to VIP customers.

    + Desktop support experience with MAC and Apple devices and peripherals.

    + Connect and configure IT devices to use computer networks.

    + Diagnose hardware and software failures communicate the remediation plans to users and provides status updates.

    + Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.

    + Provide virtual assistance sessions such as Windows Remote Assistance.

    + Adapt to various types of situations, clients, and tools.

    + Use an IT ticket system, is responsible for receiving and tracking trouble tickets and requests, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system.

    + Track and update the movement of IT assets (laptops, desktops, printers, etc.)

    + Maintain a professional attitude and appearance, while always providing excellent customer service, including maintaining a good work ethic and assisting other analysts when needed.

    + Participate in troubleshooting of issues with the drive towards root cause identification.

    + Serve as mentor and coach to lower tier personnel

    + Collaborate and teams with others on a variety of technology and technology support projects

    + Provide excellent customer service. Maintain a pleasant and helpful manner; listen patiently when people are upset on the phone, email, or in person.

    + Act as customer problem solver, maintaining a constructive and positive attitude.

    + Create end-user and departmental documentation

    NONESSENTIAL SKILLS AND EXPERIENCE:

    + Intermediate knowledge of local & wide area network (LAN and WAN) systems

    + Apple systems and products (iOS/macOS) experience a plus

    + Help Desk Institute (HDI)

    + CompTIA A+CompTIA Network

    + + Microsoft Certified Desktop Support Technician

    + ITIL Foundation

    Additional Duties and Responsibilities

    + Maintain current awareness and expertise on available desktop operating systems, applications, services, and methods

    + Visit vendors to observe demonstration of systems software as requested and report findings to supervisor

    + Identify and attend relevant training and education

    + Available via cell phone for business communications

    + Drive to multiple company locations to perform duties

    + Perform other duties as assigned by supervisor or manager

    + Perform duties during weekends, holidays, late or early shifts as needed

    Patience-Centered Medical Home (PCMH)

    All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

    Adherence to Compliance and Code of Conduct

    All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

    PHYSICAL DEMANDS AND WORK ENVIRONMENT

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

    In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance withEEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.


    Employment Type

    Full Time

  • INFORMATION TECHNOLOGY SPECIALIST (SYSTEMS ADMINISTRATION)
    Air Combat Command    Davis Monthan AFB, AZ 85707
     Posted 27 days    

    Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as a Systems Administrator, planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems. Responsibilities Analyzes processes and problems relative to the design of systems and develops and recommends corrective action. Enhances automated systems to improve system response time for users. Develops and documents systems administration standard operating procedures and provides guidance to management. Provides technical assistance, a systems advisory service, and training. Requirements Conditions of Employment Qualifications In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for the Information Technology (IT) Management Series, GS-2210 (Alternate A). https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ EDUCATION: Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS.) OR EXPERIENCE: Must have IT-related experience demonstrating each of the following four competencies: Attention to Detail, Customer Service, Oral Communication, Problem Solving AND I have at least one (1) year of specialized experience equivalent to the GS-09 grade level or equivalent in other pay systems. Specialized experience includes: Applying systems integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods, and project management principles and methods sufficient to plan and coordinate the installation of new products or equipment; troubleshooting complex computer system failures, recovery of systems, adjusting, modifying, and improving systems to include hardware and software components; and providing advisory services, consultation, technical assistance and training on new or revised policies, practices, or technical management guidelines. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-09 level is required to meet the time-in-grade requirements for the GS-11 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of the principles, methods, and practices for integrating information system components sufficient to plan, coordinate, and administer computer systems, and optimize system performance. Maintains certification levels IAW DoD 8570.1. Knowledge of the latest advancements in technology to initiate corrective or preventative action to ensure optimum performance of the system. Knowledge of performance tuning tools, database management, and project management methods sufficient to optimize systems performance, troubleshoot database performance problems, and perform a wide range of systems administration functions. Knowledge of operating systems, associated devices, and the interoperability of systems sufficient to install, upgrade, troubleshoot, test, and maintain those systems; to optimize the functionality and performance of systems; and to ensure the availability, integrity, efficiency, and reliability of servers. Ability to apply methods and practices for troubleshooting, recovering, adjusting, modifying, and improving systems to solve complex problems and provide support that minimizes interruptions in service to customers. Ability to communicate orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. Current Federal Civilian employees may apply for temporary and term positions and if selected, a break in service may be required prior to appointment to the position. Temporary and Term Appointments: If you are selected for a temporary or term position in the competitive service, your appointment may be extended to the maximum period allowed by law without further competition. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Direct Deposit: All federal employees are required to have direct deposit. If you have questions regarding this announcement and have hearing or speech difficulties click here.


    Employment Type

    Full Time


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