Azpipeline org

Business Management & Administration

Telephone Operators

Provide information by accessing alphabetical, geographical, or other directories.

Salary Breakdown

Telephone Operators

Average

$32,880

ANNUAL

$15.81

HOURLY

Entry Level

$25,430

ANNUAL

$12.22

HOURLY

Mid Level

$33,035

ANNUAL

$15.88

HOURLY

Expert Level

$40,640

ANNUAL

$19.54

HOURLY


Current Available

Telephone Operators

5

Current Available Jobs


Sample Career Roadmap

Telephone Operators

Degree Recommendations


Top Expected Tasks

Telephone Operators


Knowledge, Skills & Abilities

Telephone Operators

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Telecommunications

KNOWLEDGE

Communications and Media

KNOWLEDGE

Clerical

SKILL

Active Listening

SKILL

Speaking

SKILL

Service Orientation

SKILL

Social Perceptiveness

SKILL

Reading Comprehension

ABILITY

Oral Expression

ABILITY

Oral Comprehension

ABILITY

Speech Clarity

ABILITY

Speech Recognition

ABILITY

Written Comprehension


Job Opportunities

Telephone Operators

  • Telephone Operator
    Mayo Clinic    Phoenix, AZ 85067
     Posted 1 day    

    **Why Mayo Clinic**

    Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

    Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits (https://jobs.mayoclinic.org/benefits/) . Eligibility may vary.

    **Position description**

    The Telephone Operator is primarily responsible for processing all incoming calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff, and the general public. Operator must be able to accurately process a high rate of telephone calls over an extended period of time. Responsibilities and tasks can be repetitive and persistent, but must be supported in a courteous manner through the duration of a full shift. Assists all callers in a polite, articulate, professional, and clear manner. Operator must handle confidential and sensitive information. Utilizes the paging systems for authorized personnel over multiple channels including: public address system, emergency voice pagers, and alpha display priority pagers. Responsible for expediting all 911 emergencies to include: Code Triage Disasters; Radiation and Chemical Spills; External law enforcement, fire, and emergency medical service response (as applicable); coordination of non-emergency medical transports for Mayo Clinic patients; Fire Evacuation; Code Blue, Medical Emergency Team, Ventricular Assisted Device, and various internal/external Stroke Alert calls for the Phoenix and Scottsdale campuses. Ability to search phonetically within various complex clinical applications inclusive of the Electronic Health Record. Responsible for physician on-call schedule updates, to include regular maintenance of provider schedules. Responsible for editing of employee directory, inclusive of all updates for new hires, transfers, terminations. Must be able to navigate through multiple electronic applications and devices, examples include: Infinity Telephone Agent (Telephone Operating system), On Call Supervisor, Telephone Operators Directory (TOD) Quarterly Manager, Quarterly Directory (printed and on-line), Intelligent Series Supervisor, Red Phone, Pager Lookup, Stroke LVO Group Paging System and backup. This position requires critical thinking skills with strong attention to detail. Requires the ability to prioritize daily tasks simultaneously within a fast paced, ever changing work environment; must be adaptable and flexible within a strong team structure. Possesses a high level of concentration, memory retention, and attention to detail. Must be able to meet the physical requirements including the ability to do the following: view a computer monitor and read newsprint font style and size; hear in both ears; visual acuity and ability to distinguish colors; sit at a computer desk, work in varying light levels, and perform repetitive upper body motions for duration of work shift. Works flexible hours, which may include days, evenings, nights, holidays and weekends. May be asked to perform other job-related duties as assigned by leadership including training of new employees.

    **Qualifications**

    High school diploma or GED equivalent. A minimum of two (2) years of customer service/hospitality/telephone operator experience, which includes at least one (1) year of multiple-line telephone experience. Evidence of experience using various computer systems, applications and keyboarding skills.

    **Additional qualifications**

    Familiarity with Code Calls, Emergency Preparedness, and medical terminology preferred.

    Demonstrated ability to clearly speak, write, and understand the English language as well as be understood while speaking the English language.Operators must be able to handle calls from diverse callers to include non-English speakers and utilization of translation resources. Demonstrated competency of the following skills: spoken communication; interaction and versatility; decision making and problem solving; coping; commitment to task; tolerance of ambiguity; ability to handle stressful situations and process emergencies on the fly; use of verbal de-escalation techniques to manage irate or emotional callers, to bring resolution to their concerns.

    Evidence of service excellence while displaying strong interpersonal and organizational skills.

    Ability to be alert, perceptive, dependable, and task oriented. Ability to relate to persons with diverse educational, socioeconomic, and racial/ethnic backgrounds. Demonstrated ability to function independently after receiving four to eight weeks of on-the-job-training. Demonstrated ability to accurately maintain a log of emergent patient calls (after hours); emergency code calls; and stroke calls.

    **Exemption status**

    Non-exempt

    **Compensation Detail**

    Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $16.82 per hour.

    **Benefits eligible**

    Yes

    **Schedule**

    Part Time

    **Hours / Pay period**

    20 hours every two week pay period

    **Schedule details**

    Must be able to work 10.5 hour shift, Scheduled days/hours may change to meet the needs of the Department.

    **Weekend schedule**

    Occasional Weekend coverage. Must be able to work 10.5 hour shift, Scheduled days/hours may change to meet the needs of the Department.

    **International Assignment**

    No

    **Site description**

    Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

    With Phoenix being the fifth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

    Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.

    **Recruiter**

    Robin Canion

    **EOE**

    As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

    As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

    **Equal opportunity**

    As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.


    Employment Type

    Full Time

  • Telephone Operator
    Mayo Clinic    Phoenix, AZ 85067
     Posted 1 day    

    **Why Mayo Clinic**

    Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

    Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits (https://jobs.mayoclinic.org/benefits/) . Eligibility may vary.

    **Position description**

    The Telephone Operator is primarily responsible for processing all incoming calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff, and the general public. Operator must be able to accurately process a high rate of telephone calls over an extended period of time. Responsibilities and tasks can be repetitive and persistent, but must be supported in a courteous manner through the duration of a full shift. Assists all callers in a polite, articulate, professional, and clear manner. Operator must handle confidential and sensitive information. Utilizes the paging systems for authorized personnel over multiple channels including: public address system, emergency voice pagers, and alpha display priority pagers. Responsible for expediting all 911 emergencies to include: Code Triage Disasters; Radiation and Chemical Spills; External law enforcement, fire, and emergency medical service response (as applicable); coordination of non-emergency medical transports for Mayo Clinic patients; Fire Evacuation; Code Blue, Medical Emergency Team, Ventricular Assisted Device, and various internal/external Stroke Alert calls for the Phoenix and Scottsdale campuses. Ability to search phonetically within various complex clinical applications inclusive of the Electronic Health Record. Responsible for physician on-call schedule updates, to include regular maintenance of provider schedules. Responsible for editing of employee directory, inclusive of all updates for new hires, transfers, terminations. Must be able to navigate through multiple electronic applications and devices, examples include: Infinity Telephone Agent (Telephone Operating system), On Call Supervisor, Telephone Operators Directory (TOD) Quarterly Manager, Quarterly Directory (printed and on-line), Intelligent Series Supervisor, Red Phone, Pager Lookup, Stroke LVO Group Paging System and backup. This position requires critical thinking skills with strong attention to detail. Requires the ability to prioritize daily tasks simultaneously within a fast paced, ever changing work environment; must be adaptable and flexible within a strong team structure. Possesses a high level of concentration, memory retention, and attention to detail. Must be able to meet the physical requirements including the ability to do the following: view a computer monitor and read newsprint font style and size; hear in both ears; visual acuity and ability to distinguish colors; sit at a computer desk, work in varying light levels, and perform repetitive upper body motions for duration of work shift. Works flexible hours, which may include days, evenings, nights, holidays and weekends. May be asked to perform other job-related duties as assigned by leadership including training of new employees.

    **Qualifications**

    High school diploma or GED equivalent. A minimum of two (2) years of customer service/hospitality/telephone operator experience, which includes at least one (1) year of multiple-line telephone experience. Evidence of experience using various computer systems, applications and keyboarding skills.

    **Additional qualifications**

    Familiarity with Code Calls, Emergency Preparedness, and medical terminology preferred.

    Demonstrated ability to clearly speak, write, and understand the English language as well as be understood while speaking the English language.Operators must be able to handle calls from diverse callers to include non-English speakers and utilization of translation resources. Demonstrated competency of the following skills: spoken communication; interaction and versatility; decision making and problem solving; coping; commitment to task; tolerance of ambiguity; ability to handle stressful situations and process emergencies on the fly; use of verbal de-escalation techniques to manage irate or emotional callers, to bring resolution to their concerns.

    Evidence of service excellence while displaying strong interpersonal and organizational skills.

    Ability to be alert, perceptive, dependable, and task oriented. Ability to relate to persons with diverse educational, socioeconomic, and racial/ethnic backgrounds. Demonstrated ability to function independently after receiving four to eight weeks of on-the-job-training. Demonstrated ability to accurately maintain a log of emergent patient calls (after hours); emergency code calls; and stroke calls.

    **Exemption status**

    Non-exempt

    **Compensation Detail**

    $17.16 - $23.18 / hour

    **Benefits eligible**

    Yes

    **Schedule**

    Full Time

    **Hours / Pay period**

    80 hours every two week pay period

    **Schedule details**

    Occasional Weekend coverage. Must be able to work 8.5 hour shift, Scheduled days/hours may change to meet the needs of the Department.

    **Weekend schedule**

    Occasional Weekend coverage. Must be able to work 8.5 hour shift, Scheduled days/hours may change to meet the needs of the Department.

    **International Assignment**

    No

    **Site description**

    Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

    With Phoenix being the fifth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

    Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.

    **Recruiter**

    Robin Canion

    **EOE**

    As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

    As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

    **Equal opportunity**

    As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.


    Employment Type

    Full Time

  • PBX - Telephone Operator (Full-Time) - Royal Palms Resort & Spa
    Hyatt    PHOENIX, AZ 85067
     Posted 3 days    

    **Description:**

    A member of Historic Hotels of America, Royal Palms Resort and Spa is a AAA Four Diamond resort located at the foot of majestic Camelback Mountain. Combining the graciousness and sophistication of a Mediterranean villa with the intimacy and privacy of a secluded retreat, Royal Palms offers 119 custom-appointed guestrooms, regal Spanish Colonial architecture, more than 20,000 square feet of estate-like meeting space, Tuscan-style gardens, exquisite tapestries, various antique décor, and stone fireplaces throughout. Designed around the original 1930s historic private mansion, Royal Palms is home to the award-winning T. Cook’s restaurant, the Mix Up Bar, Forbes Four Star Alvadora Spa, a Mother-of-Pearl-tiled swimming pool with private cabanas.

    This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel.

    **Why work for Royal Palms Resort and Spa?**

    + Enjoy free employee meals in our employee dining hall

    + Discounted & Complimentary Hotel Room Nights

    + Medical Dental and Vision Insurance (Full-time colleagues)

    + Retirement savings plan

    + Excellent training and professional development

    + Opportunities to work around the world with Hyatt Hotels and Resorts

    + Tuition/Wellness reimbursement, up to $1,000 a year!

    Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    **Qualifications:**

    + A true desire to satisfy the needs of others in a fast paced environment.

    + Refined verbal communication skills

    + Ability to sit for long periods of time

    + **Must be able to work a flexible schedule, including weekends and holidays**

    + Proficient in basic computer skills

    + Customer service experience preferred

    **Primary Location:** US-AZ-Phoenix

    **Organization:** Royal Palms Resort and Spa

    **Pay Basis:** Hourly

    **Job Level:** Full-time

    **Job:** Guest Services

    **Req ID:** PHO003441

    Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.


    Employment Type

    Full Time

  • Lead Telephone Operator
    Veterans Affairs, Veterans Health Administration    Tucson, AZ 85702
     Posted 4 days    

    Summary The Southern Arizona VA Health Care System is currently recruiting for (1) Lead Telephone Operator in the Engineering Service at Tucson, Arizona. The incumbent performs as a team leader for telephone operators and serves as a lead emergency dispatcher for all medical and fire emergency codes and emergency alarms as well as maintains current knowledge and answers questions of other employees on procedures, policies, directives, etc. Responsibilities Knowledge and practice of telephone procedures to operate telephone switchboard consoles, answer recurring kinds of telephone calls, use printed or computerized directories, and connect local calls and regular or special long-distance calls to their proper destinations. Skill in recognizing and handling all threatening telephone calls including bomb threats consistent with SOPs. Response to fire, or other emergency calls; monitoring alarm systems; and notifying the proper responders and authorities. Provides patient information to visitors and responds to telephone inquiries regarding patient information. Receives calls from VA police and provides appropriate information to police in any type of situation when VA police intervention is required. Logs all incidents which occur during their shift of duty, utilizing the VISTA electronic on-line computer system. Monitors and serves as an emergency dispatcher for all medical and fire emergency codes and emergency alarms. Trains new and relief telephone operators for the SAVAHCS medical center. Instruct employees in specific tasks and job techniques and make available written instructions, reference materials, and supplies. Distributes and balances the workload among Telephone Operators to ensure sufficient coverage on each shift and publishes the shift schedule once approved by the supervisor. Responsible for staff schedules, ensuring shift coverage for all three shifts, staff issue resolution, maintaining staff updates, and callback roster updates. Leads the telephone operators in daily testing of code pagers and logs information daily on the paging log sheets. Makes contact with appropriate staff members when no response from pager testing. Performs primary and backup timekeeping duties for the Engineering Service staff. Work Schedule: Various Shifts, Various Days Off Virtual: This is not a virtual position. Position Description/PD#: Lead Telephone Operator/PD12252O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/11/2022. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: good customer service; performs testing, monitoring and response to a wide variety of emergency alarms; maintains an accurate list of patients and key employees; establishes connections for conference calls for key medical staff; and operates a telephone console with federal telecommunication system and emergency speed dial lines. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed four (4) years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (TRANSCRIPT REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond 2 years of high school. To calculate, first identify the percentage of required education you have earned. Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05 (TRANSCRIPT REQUIRED). You will be rated on the following Competencies for this position: Computer SkillsCustomer ServiceEmergency ManagementLeadershipOrganizational StewardshipTechnical Credibility Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is usually sedentary in nature. Concentration is required in determining priorities. Standing and walking is necessary to consult manuals, directives, and to assist visitors. There may be stress due to dealing with callers who are distraught and/or abusive. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities , and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.


    Employment Type

    Full Time

  • Telephone Operator
    Veterans Affairs, Veterans Health Administration    Prescott, AZ 86304
     Posted 24 days    

    Summary The primary purpose of this position is to provide the services and perform the duties inherent in switchboard operations of the medical facility. The work involves routing the calls to their proper destinations and providing telephone and organizational information to callers. The switchboard operates 24 hours per day, 7 days per week. Responsibilities Duties may include, but are not limited to: Places and receives local calls; places and receives regular and special long distance calls over commercial circuits, tie lines, or other systems and various networks, consisting of wide area commercial system, a civilian Federal system, and a Federal overseas exchange system; provides directory service assistance to callers by retrieving organizational information from computerized directory databases; keeps records of calls for computing charges; provides primary or alternate routing service for high precedence calls; handles calls of varying precedence and preempting circuits if necessary; keeps statistics on system use to inform management of trends concerning capacity and utilization, operates associated equipment. Places personal calls (LD) for senior employees, physicians, bed-restricted patients, and visiting dignitaries and other personnel at the facility. Prepares and records long distance and local information regarding the facility's communications management system and other special telephone studies utilizing toll tickets and summary sheets, as required. Makes periodic peg counts of all types of traffic including incoming, outgoing, off-net, information, and other types. Totals monthly tickets and files with appropriate data at the end of the month. Monitors vital circuits and incoming emergency type calls such as those to security, the police, the fire department, etc., to assure call completion and proper disposition. Responsible for issuing emergency keys and for the security of the Dial Central Office (DCO) after normal duty hours. Serves as telephone trouble desk operator after normal duty hours, reporting all emergency communication outages to the maintenance section. Responsible for retrieving and/or updating relevant information in computerized databases using detailed procedural instructions and established guidelines pertaining to customers assistance, record keeping, and call receiving, placing, and monitoring. Place and receive local calls; Keep records of calls for computing charges; Provide directory assistance to callers by retrieving organizational information from computerized directory databases; Place personal calls for senior employees, physicians, bed-restricted patients, and visiting dignitaries and other personnel at the facility; Prepare and record long distance and local information regarding the facility's communications management system and other special telephone studies utilizing toll tickets and summary sheets, as required; Monitor vital circuits and incoming emergency type calls such as those to security, the police, the fire department, etc., to assure call completion and proper disposition; Retrieve and/or update relevant information in computerized databases using detailed procedural instructions and established guidelines pertaining to customers assistance, record keeping, and call receiving, placing, and monitoring. Perform other duties, as assigned Work Schedule: Monday- Friday, 09:30 A.M. to 06:00 P.M. Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD12704A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/20/2022. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-04 position you must have served 52 weeks at the GS-03. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-03 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two (2) years of education above the high school level. This education must have been obtained in an accredited business or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (TRANSCRIPT REQUIRED - must have conferred date of degree for full credit). OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the high school level to meet the total experience requirement. You will be rated on the following Competencies for this position: Computer SkillsCustomer ServiceEmergency ManagementTechnical Credibility Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is usually sedentary, but may involve some standing and walking to consult directories and manuals. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities , and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a VA job announcement includes language requiring applicants to be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply to this Job Announcement. VA may request information regarding your vaccination status, if selected, for the purposes of implementing other workplace safety protocols, such as masking, physical distancing, testing, travel, and quarantine. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.


    Employment Type

    Full Time


Related Careers & Companies

Business Management & Administration

Not sure where to begin?

Match Careers with Interests

Career Exploration

Browse by Industry