Azpipeline org

Business Management & Administration

Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Salary Breakdown

Customer Service Representatives

Average

$32,710

ANNUAL

$15.73

HOURLY

Entry Level

$25,050

ANNUAL

$12.04

HOURLY

Mid Level

$30,430

ANNUAL

$14.63

HOURLY

Expert Level

$38,120

ANNUAL

$18.32

HOURLY


Current Available & Projected Jobs

Customer Service Representatives

649

Current Available Jobs

32,900

Projected job openings through 2024


Sample Career Roadmap

Customer Service Representatives

Job Titles

Entry Level

JOB TITLE

Probationary Customer Service Representative

Mid Level

JOB TITLE

Customer Service Representative

Expert Level

JOB TITLE

Supervisor Customer


Top Expected Tasks

Customer Service Representatives


Knowledge, Skills & Abilities

Customer Service Representatives

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Clerical

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Mathematics

SKILL

Active Listening

SKILL

Speaking

SKILL

Service Orientation

SKILL

Reading Comprehension

SKILL

Critical Thinking

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Speech Clarity

ABILITY

Speech Recognition

ABILITY

Near Vision


Job Opportunities

Customer Service Representatives

  • Provider Customer Service Representative - Remote within state of Arizona
    UnitedHealth Group    Phoenix, AZ 85067
     Posted about 8 hours    

    **$1,500 Sign On Bonus For External Candidates**

    **If you are located within the state of Arizona, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.**

    Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing **your life's best work** . **SM**

    The **Provider Customer Service Representative** will be supporting providers that care for our members. They are responsible for providing responses to questions that may include Benefits and eligibility, Billing and payments, Clinical Authorizations, EOB, and Behavioral health.

    **This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am - 7:00pm Arizona time). It may be necessary, given the business need, to work occasional overtime.**

    _*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy._

    **Primary Responsibilities:**

    + Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues

    + Quickly and appropriately triage contacts from healthcare professionals (i.e. physician offices, clinics, billing offices)

    + Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g. benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)

    + Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls, escalations, and provider dissatisfaction

    + Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner

    + Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types

    + Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

    You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    **Required Qualifications:**

    + High School Diploma / GED (or higher)

    + 1+ years of customer service experience analyzing and solving customer’s concerns

    + Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

    + Ability to work full-time (40 hours/week) Monday - Friday between 7:00am – 7:00pm. It may be necessary, given the business need, to work some holidays, weekends, and or overtime as business needs require

    **Preferred Qualifications:**

    + Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools

    + Prior health care experience and knowledge of healthcare terminology

    **Soft Skills:**

    + Ability to remain focused and productive with changing priorities and repetitive tasks

    + Ability to multi – task, including the ability to type while talking on the phone.

    + Ability to resolve calls, avoiding escalated complaints.

    + Excellent verbal and written communication skills.

    + Demonstrated problem solving, organization and interpersonal skills.

    + Demonstrated experience consistently achieving quality and productivity standards.

    _To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment._

    **Careers with UnitedHealthcare.** Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do **your life's best work.** **SM**

    **PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

    _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

    _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

    _UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._

    **\#RPO #YELLOW**


    Employment Type

    Full Time

  • CSR BILINGUAL / English - Seasonal
    Unifin, Inc    Remote, AZ
     Posted about 8 hours    

    Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. The company recently established its operations in the Philippines and we are looking for an extraordinary talent who will be part of our pioneer and diverse team. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? Be one of us, and be part of our success story!

    Your role as a Banking Customer service representative,

    + Responsible for handling inbound calls from customer's inquiries and complaints in a Financial / Bank Services environment.

    + Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc.

    + Ensure that customer queries are answered to their satisfaction and in a timely manner.

    + Address customer's concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels.

    + Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently.

    + Accurate and complete information using our communication methods is needed for this role.

    About You

    For you to become a successful candidate for this role

    + Have at least 1 year of BPO experience.

    + An innate drive to provide excellent customer service.

    + Finished high school education.

    + Strong interpersonal and comprehension skills.

    + Capable of handling escalated situations, remittances, and disputes.

    + Excellent communication and demonstrable probing and problem-solving skills.

    Temporary Work from Home Requirements:

    Laptop or Desktop specs:

    At least 2.0 GHz Processor (I3, I5, I7 or dual-core & up processor)

    At least 8 GB of RAM80 GB HD space with 20GB

    Available FreeOne available USB PortUSB Headset (combo Mic and Headset with noise-canceling)

    Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted)Min download Speed of 10mbps and Upload 2mbps

    Hardwired into the PC/Laptop (wireless internet access not permitted)

    At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

    We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

    When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

    Do you think you fit all of this? Click the apply button now!


    Employment Type

    Full Time

  • CSR BILINGUAL / English - Seasonal
    Unifin, Inc    Remote, AZ
     Posted about 8 hours    

    Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. The company recently established its operations in the Philippines and we are looking for an extraordinary talent who will be part of our pioneer and diverse team. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? Be one of us, and be part of our success story!

    Your role as a Banking Customer service representative,

    + Responsible for handling inbound calls from customer's inquiries and complaints in a Financial / Bank Services environment.

    + Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc.

    + Ensure that customer queries are answered to their satisfaction and in a timely manner.

    + Address customer's concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels.

    + Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently.

    + Accurate and complete information using our communication methods is needed for this role.

    About You

    For you to become a successful candidate for this role

    + Have at least 1 year of BPO experience.

    + An innate drive to provide excellent customer service.

    + Finished high school education.

    + Strong interpersonal and comprehension skills.

    + Capable of handling escalated situations, remittances, and disputes.

    + Excellent communication and demonstrable probing and problem-solving skills.

    Temporary Work from Home Requirements:

    Laptop or Desktop specs:

    At least 2.0 GHz Processor (I3, I5, I7 or dual-core & up processor)

    At least 8 GB of RAM80 GB HD space with 20GB

    Available FreeOne available USB PortUSB Headset (combo Mic and Headset with noise-canceling)

    Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted)Min download Speed of 10mbps and Upload 2mbps

    Hardwired into the PC/Laptop (wireless internet access not permitted)

    At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

    We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

    When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

    Do you think you fit all of this? Click the apply button now!


    Employment Type

    Full Time

  • CSR BILINGUAL - Seasonal
    Unifin, Inc    Remote, AZ
     Posted about 8 hours    

    Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. The company recently established its operations in the Philippines and we are looking for an extraordinary talent who will be part of our pioneer and diverse team. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? Be one of us, and be part of our success story!

    Your role as a Banking Customer service representative,

    + Responsible for handling inbound calls from customer's inquiries and complaints in a Financial / Bank Services environment.

    + Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc.

    + Ensure that customer queries are answered to their satisfaction and in a timely manner.

    + Address customer's concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels.

    + Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently.

    + Accurate and complete information using our communication methods is needed for this role.

    About You

    For you to become a successful candidate for this role

    + Have at least 1 year of BPO experience.

    + An innate drive to provide excellent customer service.

    + Finished high school education.

    + Strong interpersonal and comprehension skills.

    + Capable of handling escalated situations, remittances, and disputes.

    + Excellent communication and demonstrable probing and problem-solving skills.

    Temporary Work from Home Requirements:

    Laptop or Desktop specs:

    At least 2.0 GHz Processor (I3, I5, I7 or dual-core & up processor)

    At least 8 GB of RAM80 GB HD space with 20GB

    Available FreeOne available USB PortUSB Headset (combo Mic and Headset with noise-canceling)

    Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted)Min download Speed of 10mbps and Upload 2mbps

    Hardwired into the PC/Laptop (wireless internet access not permitted)

    At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

    We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

    When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

    Do you think you fit all of this? Click the apply button now!


    Employment Type

    Full Time

  • CSR BILINGUAL - Seasonal
    Unifin, Inc    Remote, AZ
     Posted about 8 hours    

    Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. The company recently established its operations in the Philippines and we are looking for an extraordinary talent who will be part of our pioneer and diverse team. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? Be one of us, and be part of our success story!

    Your role as a Banking Customer service representative,

    + Responsible for handling inbound calls from customer's inquiries and complaints in a Financial / Bank Services environment.

    + Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc.

    + Ensure that customer queries are answered to their satisfaction and in a timely manner.

    + Address customer's concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels.

    + Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently.

    + Accurate and complete information using our communication methods is needed for this role.

    About You

    For you to become a successful candidate for this role

    + Have at least 1 year of BPO experience.

    + An innate drive to provide excellent customer service.

    + Finished high school education.

    + Strong interpersonal and comprehension skills.

    + Capable of handling escalated situations, remittances, and disputes.

    + Excellent communication and demonstrable probing and problem-solving skills.

    Temporary Work from Home Requirements:

    Laptop or Desktop specs:

    At least 2.0 GHz Processor (I3, I5, I7 or dual-core & up processor)

    At least 8 GB of RAM80 GB HD space with 20GB

    Available FreeOne available USB PortUSB Headset (combo Mic and Headset with noise-canceling)

    Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted)Min download Speed of 10mbps and Upload 2mbps

    Hardwired into the PC/Laptop (wireless internet access not permitted)

    At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

    We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

    When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

    Do you think you fit all of this? Click the apply button now!


    Employment Type

    Full Time

  • Customer Service Representative - Work from Home
    Teleperformance USA    Phoenix, AZ 85067
     Posted about 9 hours    

    Overview:

    Why You'll Choose Us

    Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

    Benefits of working with TP include:

    - Paid Training

    - Competitive Wages

    - Full Benefits (Medical, Dental, Vision, 401k and more)

    - Paid Time Off

    - Employee wellness and engagement programs

    Your Impact

    Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

    Responsibilities:

    Your Responsibilities

    Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

    - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

    - Calmly attempt to resolve and de-escalate any issues

    - Escalate interactions when necessary and appropriate

    - Respond to requests for assistance and/or possible processing payments

    - Track all call related information for auditing and reporting purposes

    - Provide feedback on call issues

    - Upsell if required

    Qualifications:

    What We're Looking for

    - High School Diploma or equivalent

    - IT/Network certifications/degrees preferred

    - 18 years of age or older

    - Proven call center experience

    - Typing 25 WPM

    - Proficient in PC operation and navigation

    - Entry-level network troubleshooting

    - Ability to set up home Wi-Fi network

    - Ability to set up and configure a router or switch

    - Core proficiency with a laptop or desktop computer

    - Able to work independently

    - Have excellent communications skills, both oral and written

    - Ability to work in a constantly changing and fast paced environment

    - Ability to stay composed and objective

    - Strong listening skills

    - Ability to work remotely in a virtual team environment

    Being One of Our People

    It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

    Teleperformance is an Equal Opportunity Employer


    Employment Type

    Full Time

  • Healthcare Customer Service Representative - Work from Home
    Teleperformance USA    Phoenix, AZ 85067
     Posted about 9 hours    

    Overview:

    Why You'll Choose Us

    Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

    Benefits of working with TP include:

    - Paid Training

    - Competitive Wages

    - Full Benefits (Medical, Dental, Vision, 401k and more)

    - Paid Time Off

    - Employee wellness and engagement programs

    - Work from the comfort of your home

    Your Impact

    Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

    Responsibilities:

    Your Responsibilities

    Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

    - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

    - Calmly attempt to resolve and de-escalate any issues

    - Escalate interactions when necessary and appropriate

    - Respond to requests for assistance and/or possible processing payments

    - Track all call related information for auditing and reporting purposes

    - Provide feedback on call issues

    - Upsell if required

    Qualifications:

    What We're Looking for

    - High School Diploma or equivalent

    - 18 years of age or older

    - 6 months customer service experience minimum

    - Typing 25 WPM

    - Be proficient in PC operation and navigation

    - Able to work independently

    - Have excellent communications skills, both oral and written

    - Ability to work in a constantly changing and fast paced environment

    - Ability to stay composed and objective

    - Strong listening skills

    Work from Home Requirements

    - High Speed Internet required, proof of internet speed required

    - Dedicated workspace

    Being One of Our People

    It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

    Teleperformance is an Equal Opportunity Employer


    Employment Type

    Full Time

  • Customer Service Representative - Work from Home
    Teleperformance USA    Phoenix, AZ 85067
     Posted about 9 hours    

    Overview:

    Why You'll Choose Us

    Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

    Benefits of working with TP include:

    - Paid Training

    - Competitive Wages

    - Full Benefits (Medical, Dental, Vision, 401k and more)

    - Paid Time Off

    - Employee wellness and engagement programs

    Your Impact

    Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

    Responsibilities:

    Your Responsibilities

    Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

    - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

    - Calmly attempt to resolve and de-escalate any issues

    - Escalate interactions when necessary and appropriate

    - Respond to requests for assistance and/or possible processing payments

    - Track all call related information for auditing and reporting purposes

    - Provide feedback on call issues

    - Upsell if required

    Qualifications:

    What We're Looking for

    - High School Diploma or equivalent

    - IT/Network certifications/degrees preferred

    - 18 years of age or older

    - Proven call center experience

    - Typing 25 WPM

    - Proficient in PC operation and navigation

    - Entry-level network troubleshooting

    - Ability to set up home Wi-Fi network

    - Ability to set up and configure a router or switch

    - Core proficiency with a laptop or desktop computer

    - Able to work independently

    - Have excellent communications skills, both oral and written

    - Ability to work in a constantly changing and fast paced environment

    - Ability to stay composed and objective

    - Strong listening skills

    - Ability to work remotely in a virtual team environment

    Being One of Our People

    It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

    Teleperformance is an Equal Opportunity Employer


    Employment Type

    Full Time

  • Account Manager
    Teleperformance USA    Phoenix, AZ 85067
     Posted about 9 hours    

    Overview:

    DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

    Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

    Purpose of Position:

    Coordinate implementation of programs for clients in the direct response, financial services, retail, technology, and business enterprise industries. Acts as liaison between the client and the TP technical team and responsible for implementation and lifecycle maintenance of client IVR programs.

    Responsibilities:

    - Project management including team leadership

    - Compile specifications, requirements and other program specific documentation from the client

    - Write creative copy for interactive voice response scripts

    - Track and manage scope, schedule and costs for project implementation

    - Manage tasks and deliverables from client to technical resources

    - Review both new and existing IVR programs for script to system accuracy and effective sales approach

    - Analyze client reports and make suggestions to optimize scripts and/or offers

    - Identify potential application and process improvements

    - Provide excellent customer service to internal and external clients

    - Prepare monthly billing documentation

    - Prepare documentation for client business reviews

    - Develop monthly revenue projections for each client

    - Perform other related duties and assignments as required and as assigned by supervisor or other management

    - Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

    Qualifications:

    - Must be at least 18 years old

    - Bachelor's degree or significant equivalent experience as an Account Manager in the contact center industry

    - 2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry

    - Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.)

    - Overnight travel approximately four times per year

    - Excellent attendance history is required

    - Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit check


    Employment Type

    Full Time

  • Account Manager
    Teleperformance USA    Phoenix, AZ 85067
     Posted about 9 hours    

    Overview:

    DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

    Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

    Purpose of Position:

    Coordinate implementation of programs for clients in the direct response, financial services, retail, technology, and business enterprise industries. Acts as liaison between the client and the TP technical team and responsible for implementation and lifecycle maintenance of client IVR programs.

    Responsibilities:

    - Project management including team leadership

    - Compile specifications, requirements and other program specific documentation from the client

    - Write creative copy for interactive voice response scripts

    - Track and manage scope, schedule and costs for project implementation

    - Manage tasks and deliverables from client to technical resources

    - Review both new and existing IVR programs for script to system accuracy and effective sales approach

    - Analyze client reports and make suggestions to optimize scripts and/or offers

    - Identify potential application and process improvements

    - Provide excellent customer service to internal and external clients

    - Prepare monthly billing documentation

    - Prepare documentation for client business reviews

    - Develop monthly revenue projections for each client

    - Perform other related duties and assignments as required and as assigned by supervisor or other management

    - Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

    Qualifications:

    - Must be at least 18 years old

    - Bachelor's degree or significant equivalent experience as an Account Manager in the contact center industry

    - 2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry

    - Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.)

    - Overnight travel approximately four times per year

    - Excellent attendance history is required

    - Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit check


    Employment Type

    Full Time


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