Azpipeline org

Hospitality & Tourism

Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Salary Breakdown

Hotel, Motel, and Resort Desk Clerks

Average

$27,830

ANNUAL

$13.38

HOURLY

Entry Level

$25,080

ANNUAL

$12.06

HOURLY

Mid Level

$28,605

ANNUAL

$13.76

HOURLY

Expert Level

$32,130

ANNUAL

$15.45

HOURLY


Current Available

Hotel, Motel, and Resort Desk Clerks

80

Current Available Jobs


Sample Career Roadmap

Hotel, Motel, and Resort Desk Clerks

Supporting Certifications


Top Expected Tasks

Hotel, Motel, and Resort Desk Clerks


Knowledge, Skills & Abilities

Hotel, Motel, and Resort Desk Clerks

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Public Safety and Security

KNOWLEDGE

Clerical

KNOWLEDGE

Computers and Electronics

SKILL

Speaking

SKILL

Social Perceptiveness

SKILL

Service Orientation

SKILL

Active Listening

SKILL

Coordination

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Speech Recognition

ABILITY

Speech Clarity

ABILITY

Problem Sensitivity


Job Opportunities

Hotel, Motel, and Resort Desk Clerks

  • Front Desk Agent - The Phoenician a Luxury Collection Resort Scottsdale - (22150528)
    The Phoenician Resort    Scottsdale, AZ 85251
     Posted about 11 hours    

    Live Fully at Marriott International – #1 Leader in Hospitality

    At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

    The Phoenician a Luxury Collection Resort Scottsdale, located at 6000 E Camelback Rd, Scottsdale, Arizona, 85251 is currently hiring a Front Desk Agent.

    Responsibilities include:

    Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

    No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.


    Apply now at : https://jobs.marriott.com/marriott/jobs/22150528?lang=en-us/
    Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

    Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

    Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.


    Industry

    Hospitality & Tourism

    Employment Type

    Full Time

  • Front Desk Agent - Night Audit - JW Marriott Phoenix Desert Ridge Resort & Spa - (22168801)
    JW Marriott Desert Ridge     Phoenix, AZ 85054
     Posted about 11 hours    

    Live Fully at Marriott International – #1 Leader in Hospitality

    At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

    The JW Marriott Phoenix Desert Ridge Resort & Spa, located at 5350 E Marriott Dr, Phoenix, Arizona, 85054 is currently hiring a Front Desk Agent - Night Audit.

    Responsibilities include:

    Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

    No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.


    Apply now at : https://jobs.marriott.com/marriott/jobs/22168801?lang=en-us/
    Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

    Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

    Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
    Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

    Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

    JW Marriott is part of Marriott International''s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


    Industry

    Hospitality & Tourism

    Employment Type

    Full Time

  • Front Desk Agent
    Highgate Hotels    Phoenix, AZ 85067
     Posted about 14 hours    

    Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. One of the best positions to enter into the field of hospitality due to the daily interactions with guests and other departments within the hotel operation.

    + Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

    + Follow all cash handling and credit policies.

    + Be aware of all rates, packages and special promotions as listed in the Red Book.

    + Be familiar with all in-house groups.

    + Be aware of closed out and restricted dates.

    + Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

    + Be familiar with hospitality terminology.

    + Have knowledge of emergency procedures and assist as needed.

    + Handle check-ins and checkouts in a friendly, efficient and courteous manner.

    + Use proper two-way radio etiquette at all times when communicating with other employees.

    + Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    + Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

    + Be able to complete a bucket check, room rate verification report, and housekeeping report.

    + Balance and prepare individual paperwork for closing of shift according to hotel standards.

    + Maintain and market promotions and guest programs.

    + Maintain a clean work area.

    + Assist guests with safe deposit boxes.

    + College course work in related field helpful.

    + Experience in a hotel or a related field preferred.

    + High School diploma or equivalent required.

    + Computer experience required.

    + Customer Services experience preferred.

    + Maintain a warm and friendly demeanor at all times.

    + Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    + Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    + Must be able to multitask and prioritize departmental functions to meet deadlines.

    + Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

    + Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

    + Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

    + Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

    + Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    + Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    + Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

    + Must be able to cross-train in other hotel related areas.

    + Must be able to maintain confidentiality of information.

    + Must be able to show initiative, including anticipating guest or operational needs.

    + Perform other duties as requested by management.

    External Job Posting Title: Front Desk Agent

    Job ID: 2022-29010

    Address1: 4300 E. Washington Street


    Employment Type

    Full Time

  • Front Desk Agent
    Highgate Hotels    Chandler, AZ 85286
     Posted about 14 hours    

    Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

    Residence Inn Chandler

    200 N. Federal Street

    Chandler, AZ 85226

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    + Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

    + Follow all cash handling and credit policies.

    + Be aware of all rates, packages and special promotions as listed in the Red Book.

    + Be familiar with all in-house groups.

    + Be aware of closed out and restricted dates.

    + Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

    + Be familiar with hospitality terminology.

    + Have knowledge of emergency procedures and assist as needed.

    + Handle check-ins and checkouts in a friendly, efficient and courteous manner.

    + Use proper two-way radio etiquette at all times when communicating with other employees.

    + Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    + Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

    + Be able to complete a bucket check, room rate verification report, and housekeeping report.

    + Balance and prepare individual paperwork for closing of shift according to hotel standards.

    + Maintain and market promotions and guest programs.

    + Maintain a clean work area.

    + Assist guests with safe deposit boxes.

    + College course work in related field helpful.

    + Experience in a hotel or a related field preferred.

    + High School diploma or equivalent required.

    + Computer experience required.

    + Customer Services experience preferred.

    + Maintain a warm and friendly demeanor at all times.

    + Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    + Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    + Must be able to multitask and prioritize departmental functions to meet deadlines.

    + Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

    + Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

    + Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

    + Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

    + Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    + Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    + Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

    + Must be able to cross-train in other hotel related areas.

    + Must be able to maintain confidentiality of information.

    + Must be able to show initiative, including anticipating guest or operational needs.

    + Perform other duties as requested by management.

    External Job Posting Title: Front Desk Agent

    Job ID: 2022-26419


    Employment Type

    Full Time

  • Front Desk Agent
    Highgate Hotels    Chandler, AZ 85286
     Posted about 14 hours    

    Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

    Hampton Inn Chandler

    7333 W. Detroit Street

    Chandler, AZ 85226

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    + Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

    + Follow all cash handling and credit policies.

    + Be aware of all rates, packages and special promotions as listed in the Red Book.

    + Be familiar with all in-house groups.

    + Be aware of closed out and restricted dates.

    + Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

    + Be familiar with hospitality terminology.

    + Have knowledge of emergency procedures and assist as needed.

    + Handle check-ins and checkouts in a friendly, efficient and courteous manner.

    + Use proper two-way radio etiquette at all times when communicating with other employees.

    + Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    + Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

    + Be able to complete a bucket check, room rate verification report, and housekeeping report.

    + Balance and prepare individual paperwork for closing of shift according to hotel standards.

    + Maintain and market promotions and guest programs.

    + Maintain a clean work area.

    + Assist guests with safe deposit boxes.

    + College course work in related field helpful.

    + Experience in a hotel or a related field preferred.

    + High School diploma or equivalent required.

    + Computer experience required.

    + Customer Services experience preferred.

    + Maintain a warm and friendly demeanor at all times.

    + Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    + Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    + Must be able to multitask and prioritize departmental functions to meet deadlines.

    + Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

    + Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

    + Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

    + Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

    + Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    + Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    + Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

    + Must be able to cross-train in other hotel related areas.

    + Must be able to maintain confidentiality of information.

    + Must be able to show initiative, including anticipating guest or operational needs.

    + Perform other duties as requested by management.

    External Job Posting Title: Front Desk Agent

    Job ID: 2022-26426


    Employment Type

    Full Time

  • Front Desk Agent - Full Time ($18/hour)
    Aimbridge Hospitality    Scottsdale, AZ 85258
     Posted about 15 hours    

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

    QUALIFICATIONS:

    + High School diploma or equivalent required; College course work in related field helpful.

    + Experience in a hotel or a related field preferred.

    + Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

    + Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.

    + Must be able to convey information and ideas clearly.

    + Must be able to evaluate and select among alternative courses of action quickly and accurately.

    + Must work well in stressful high pressure situations.

    + Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

    + Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

    + Must be able to work with and understand financial information and data and basic arithmetic functions.

    + Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing

    + Ability to read comprehend and write simple instructions and/or short correspondence and memos

    + Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations

    + An operational knowledge of Microsoft Office suite

    + Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays

    + Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)

    + Ability to participate in the creation of an enjoyable work environment

    RESPONSIBILITIES:

    + + Approach all encounters with guests and associates in a friendly service oriented manner.

    + Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

    + Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

    + Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.

    + Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.

    + Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.

    + Handle requests for information mail and messages in an efficient and courteous manner.

    + Answer guest inquires about hotel service facilities and hours of operation.

    + Answer inquiries from guests regarding restaurants transportation entertainment etc.

    + Establish and maintain good communications and team work with fellow associates and other departments within the hotel.

    + Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

    + Obtain all necessary information when taking room reservations and follow rate quoting scenario.

    + Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.

    + Have knowledge of and assist in emergency procedures as required.

    + Handle check-ins and check-outs in a friendly efficient and courteous manner.

    + Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    + Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

    + Use proper two-way radio etiquette at all times when communicating with other associates.

    + As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members

    + Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.

    + Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

    Uniquely situated within the Sonoran Desert and the energetic pulse of Old Town Scottsdale's Entertainment District, the Senna House is a desert modern sanctuary that artfully infuses design with destination.

    The Senna house offers 169 modern guest rooms, 4,500 square feet of meetings and events space, a full-service on-site restaurant, a lounge, a 10,000-square-foot pool deck, state-of-the-art fitness facilities, and retail offerings.

    A blend of sophisticated dining and remarkable leisure amenities, makes the Senna House a true destination that is more than just a memorable one-time experience. Grounded in luxurious rest, energizing adventure, and cultural connections, the Senna House is a complete urban desert escape

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    + Now offering Daily Pay! Ask your Recruiter for more details

    + Medical, Dental, and Vision Coverage

    + Short-Term and Long-Term Disability Income

    + Term Life and AD&D Insurance

    + Paid Time Off

    + Employee Assistance Program

    + 401k Retirement Plan

    Job ID: 2022-174541

    Full-Time/Part-Time: Full-Time

    Street: 7501 E Camelback Rd


    Employment Type

    Full Time

  • Front Desk Agent
    Aimbridge Hospitality    Scottsdale, AZ 85258
     Posted about 15 hours    

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

    QUALIFICATIONS:

    + High School diploma or equivalent required; College course work in related field helpful.

    + Experience in a hotel or a related field preferred.

    + Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

    + Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.

    + Must be able to convey information and ideas clearly.

    + Must be able to evaluate and select among alternative courses of action quickly and accurately.

    + Must work well in stressful high pressure situations.

    + Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

    + Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

    + Must be able to work with and understand financial information and data and basic arithmetic functions.

    + Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing

    + Ability to read comprehend and write simple instructions and/or short correspondence and memos

    + Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations

    + An operational knowledge of Microsoft Office suite

    + Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays

    + Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)

    + Ability to participate in the creation of an enjoyable work environment

    RESPONSIBILITIES:

    + + Approach all encounters with guests and associates in a friendly service oriented manner.

    + Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

    + Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

    + Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.

    + Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.

    + Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.

    + Handle requests for information mail and messages in an efficient and courteous manner.

    + Answer guest inquires about hotel service facilities and hours of operation.

    + Answer inquiries from guests regarding restaurants transportation entertainment etc.

    + Establish and maintain good communications and team work with fellow associates and other departments within the hotel.

    + Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

    + Obtain all necessary information when taking room reservations and follow rate quoting scenario.

    + Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.

    + Have knowledge of and assist in emergency procedures as required.

    + Handle check-ins and check-outs in a friendly efficient and courteous manner.

    + Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    + Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

    + Use proper two-way radio etiquette at all times when communicating with other associates.

    + As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members

    + Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.

    + Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

    Located amidst top restaurants in Old Town Scottsdale's Entertainment District, our stylish hotel is a short drive from sporting events at Scottsdale Stadium and Arizona State University's Wells Fargo Arena. Guests can meet and mingle with friends at our W XYZ bar, then play in our Re:mix Lounge. They can stop by our 24-hour pantry for sweet, savory and healthy snack options. Our rooms offer a relaxing night with our comfortable beds, stylish rooms and elevated suites. Some of our rooms offer balconies with scenic pool and mountain views. Our plug-and-play connectivity station charges all of your electronics and links to the TV to maximize work and play. Travel differently at Aloft Scottsdale.

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    + Now offering Daily Pay! Ask your Recruiter for more details

    + Medical, Dental, and Vision Coverage

    + Short-Term and Long-Term Disability Income

    + Term Life and AD&D Insurance

    + Paid Time Off

    + Employee Assistance Program

    + 401k Retirement Plan

    Job ID: 2022-174498

    Full-Time/Part-Time: Full-Time

    Street: 4415 N Civic Center Plaza


    Employment Type

    Full Time

  • Front Desk Agent
    Aimbridge Hospitality    Scottsdale, AZ 85258
     Posted about 15 hours    

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

    QUALIFICATIONS:

    + High School diploma or equivalent required; College course work in related field helpful.

    + Experience in a hotel or a related field preferred.

    + Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

    + Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.

    + Must be able to convey information and ideas clearly.

    + Must be able to evaluate and select among alternative courses of action quickly and accurately.

    + Must work well in stressful high pressure situations.

    + Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

    + Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

    + Must be able to work with and understand financial information and data and basic arithmetic functions.

    + Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing

    + Ability to read comprehend and write simple instructions and/or short correspondence and memos

    + Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations

    + An operational knowledge of Microsoft Office suite

    + Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays

    + Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)

    + Ability to participate in the creation of an enjoyable work environment

    RESPONSIBILITIES:

    + + Approach all encounters with guests and associates in a friendly service oriented manner.

    + Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

    + Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

    + Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.

    + Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.

    + Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.

    + Handle requests for information mail and messages in an efficient and courteous manner.

    + Answer guest inquires about hotel service facilities and hours of operation.

    + Answer inquiries from guests regarding restaurants transportation entertainment etc.

    + Establish and maintain good communications and team work with fellow associates and other departments within the hotel.

    + Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

    + Obtain all necessary information when taking room reservations and follow rate quoting scenario.

    + Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.

    + Have knowledge of and assist in emergency procedures as required.

    + Handle check-ins and check-outs in a friendly efficient and courteous manner.

    + Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    + Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

    + Use proper two-way radio etiquette at all times when communicating with other associates.

    + As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members

    + Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.

    + Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

    Featuring a year round outdoor swimming pool, this hotel is 20 minutes’ drive from Phenix Sky Harbor International Airport. All rooms include free WiFi.

    Each air-conditioned room offers a seating area with a work desk, a flat-screen cable TV and a small refrigerator at Hyatt Place Scottsdale. An private bathroom equipped with a hairdryer is also included.

    A fitness center and a business center with fax and photocopying services are available. Free parking is provided.

    The town center of Scottsdale is 5 minutes’ walk from the hotel. Arizona State University is 5.6 mi from Hyatt Place Scottsdale.

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    + Now offering Daily Pay! Ask your Recruiter for more details

    + Medical, Dental, and Vision Coverage

    + Short-Term and Long-Term Disability Income

    + Term Life and AD&D Insurance

    + Paid Time Off

    + Employee Assistance Program

    + 401k Retirement Plan

    Job ID: 2022-136300

    Full-Time/Part-Time: Full-Time

    Street: 7300 E 3rd Ave


    Employment Type

    Full Time

  • Front Desk Agent
    Aimbridge Hospitality    Phoenix, AZ 85067
     Posted about 15 hours    

    $1,000 Hiring Bonus.

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

    QUALIFICATIONS:

    + High School diploma or equivalent required; College course work in related field helpful.

    + Experience in a hotel or a related field preferred.

    + Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

    + Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.

    + Must be able to convey information and ideas clearly.

    + Must be able to evaluate and select among alternative courses of action quickly and accurately.

    + Must work well in stressful high pressure situations.

    + Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

    + Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

    + Must be able to work with and understand financial information and data and basic arithmetic functions.

    + Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing

    + Ability to read comprehend and write simple instructions and/or short correspondence and memos

    + Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations

    + An operational knowledge of Microsoft Office suite

    + Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays

    + Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)

    + Ability to participate in the creation of an enjoyable work environment

    RESPONSIBILITIES:

    + + Approach all encounters with guests and associates in a friendly service oriented manner.

    + Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

    + Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

    + Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.

    + Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.

    + Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.

    + Handle requests for information mail and messages in an efficient and courteous manner.

    + Answer guest inquires about hotel service facilities and hours of operation.

    + Answer inquiries from guests regarding restaurants transportation entertainment etc.

    + Establish and maintain good communications and team work with fellow associates and other departments within the hotel.

    + Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

    + Obtain all necessary information when taking room reservations and follow rate quoting scenario.

    + Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.

    + Have knowledge of and assist in emergency procedures as required.

    + Handle check-ins and check-outs in a friendly efficient and courteous manner.

    + Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    + Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

    + Use proper two-way radio etiquette at all times when communicating with other associates.

    + As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members

    + Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.

    + Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

    An easy breezy adventure awaits in the Valley of the Sun! Aloft Phoenix-Airport is 5 minutes from Phoenix Sky Harbor International Airport, midway between Phoenix and Tempe, with easy access to the convention center, ASU campus and Scottsdale. Our free shuttle is available for airport transportation and anywhere within a 3-mile radius (4am to 11pm). We are steps away from the Light Rail Station at 44th St. which makes access to the surrounding area a breeze. Meet and mingle with friends at our WXYZ bar or grab a healthy snack from Re:fuel by Aloft or our 24/7 pantry. Relax in our loungers at the outdoor pool, or chill out with friends and family in our Re:mix lounge. Plus, you can always stay connected with complimentary property-wide Wi-Fi. Relax in our Aloft guest rooms featuring our ultra-comfortable signature bed, a walk-in shower with oversized shower head, and custom amenities by Bliss® Spa. Our in-room plug & play connectivity station charges your electronics and links to the 42” LCD TV.

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    + Now offering Daily Pay! Ask your Recruiter for more details

    + Medical, Dental, and Vision Coverage

    + Short-Term and Long-Term Disability Income

    + Term Life and AD&D Insurance

    + Paid Time Off

    + Employee Assistance Program

    + 401k Retirement Plan

    Job ID: 2022-174529

    Full-Time/Part-Time: Full-Time

    Street: 4450 E Washington Street


    Employment Type

    Full Time

  • Full-Time Front Desk Agent $16
    Aimbridge Hospitality    Phoenix, AZ 85067
     Posted about 15 hours    

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

    QUALIFICATIONS:

    + High School diploma or equivalent required; College course work in related field helpful.

    + Experience in a hotel or a related field preferred.

    + Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

    + Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.

    + Must be able to convey information and ideas clearly.

    + Must be able to evaluate and select among alternative courses of action quickly and accurately.

    + Must work well in stressful high pressure situations.

    + Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

    + Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

    + Must be able to work with and understand financial information and data and basic arithmetic functions.

    + Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing

    + Ability to read comprehend and write simple instructions and/or short correspondence and memos

    + Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations

    + An operational knowledge of Microsoft Office suite

    + Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays

    + Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)

    + Ability to participate in the creation of an enjoyable work environment

    RESPONSIBILITIES:

    + + Approach all encounters with guests and associates in a friendly service oriented manner.

    + Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

    + Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

    + Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.

    + Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.

    + Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.

    + Handle requests for information mail and messages in an efficient and courteous manner.

    + Answer guest inquires about hotel service facilities and hours of operation.

    + Answer inquiries from guests regarding restaurants transportation entertainment etc.

    + Establish and maintain good communications and team work with fellow associates and other departments within the hotel.

    + Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

    + Obtain all necessary information when taking room reservations and follow rate quoting scenario.

    + Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.

    + Have knowledge of and assist in emergency procedures as required.

    + Handle check-ins and check-outs in a friendly efficient and courteous manner.

    + Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    + Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

    + Use proper two-way radio etiquette at all times when communicating with other associates.

    + As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members

    + Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.

    + Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

    Welcome to Extended Stay America - Phoenix - Chandler. Phoenix is part of what's known as the "Valley of the Sun." During your trip, book a spacious suite at Extended Stay America and get incredible amenities like a fully equipped kitchen, pet-friendly rooms, and a flat-screen TV with free premium channels.

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    + Now offering Daily Pay! Ask your Recruiter for more details

    + Medical, Dental, and Vision Coverage

    + Short-Term and Long-Term Disability Income

    + Term Life and AD&D Insurance

    + Paid Time Off

    + Employee Assistance Program

    + 401k Retirement Plan

    Job ID: 2022-174522

    Full-Time/Part-Time: Full-Time

    Street: 14245 S 50th St


    Employment Type

    Full Time


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