Azpipeline_org

Hospitality & Tourism

Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Salary Breakdown

Hotel, Motel, and Resort Desk Clerks

Average

$22,610

ANNUAL

$10.87

HOURLY

Entry Level

$19,200

ANNUAL

$9.23

HOURLY

Mid Level

$22,075

ANNUAL

$10.61

HOURLY

Expert Level

$24,950

ANNUAL

$11.99

HOURLY


Current Available & Projected Jobs

Hotel, Motel, and Resort Desk Clerks

12

Current Available Jobs

6,510

Projected job openings through 2024


Sample Career Roadmap

Hotel, Motel, and Resort Desk Clerks

Degree Recommendations


Top Expected Tasks

Hotel, Motel, and Resort Desk Clerks


Knowledge, Skills & Abilities

Hotel, Motel, and Resort Desk Clerks

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Public Safety and Security

KNOWLEDGE

Clerical

KNOWLEDGE

Computers and Electronics

SKILL

Speaking

SKILL

Social Perceptiveness

SKILL

Service Orientation

SKILL

Active Listening

SKILL

Coordination

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Speech Recognition

ABILITY

Speech Clarity

ABILITY

Problem Sensitivity


Job Opportunities

Hotel, Motel, and Resort Desk Clerks

  • Front Desk Agent
    Pyramid Hotel Group    Phoenix, AZ 85067
     Posted 6 days    

    Located near Phoenix’ Sky Harbor Airport, the Hilton Garden Inn Phoenix Airport North provides a central location for travelers as well as those looking to explore all hat Phoenix has to offer. Attractions near the hotel include Sun Devil Stadium, Phoenix Zoo, Chase Field, US Airways Arena, Rawhide Western Town, and the Desert Botanical Gardens. On-site activities include a fitness center and outdoor pool, and the hotel is conveniently close to public golf courses, hiking and other outdoor activities.

    Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.

    The Front Desk Agent will:

    + Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

    + Complete the registration process by inputting and retrieving information with routine difficulty from OnQ PMS system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys and coupons. Requires continual standing and movement throughout front office area.

    + Verify ID and credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.

    + Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

    + Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

    + Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.

    + Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

    Other:

    Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

    Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

    Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

    SUPPORTIVE FUNCTIONS:

    In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

    + Summon shuttle-staff assistance to pickup or escort guests to their rooms as appropriate.

    + Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.

    + Use the photocopier to make copies of items as required.

    + Complete daily checklists.

    + Other duties as assigned by the supervisor such as answering incoming calls or making reservations.

    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

    + Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

    + Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

    + Ability to stand and move throughout front office and continuously perform essential job functions.

    + Ability to read, listen and communicate effectively in English, both verbally and in writing.

    + Ability to access and accurately input information using a moderately complex computer system.

    + Hearing and visual ability to observe and detect signs of emergency situations.

    + Experience with OnQ systems is a plus but not required.

    Education:

    High school diploma preferred.

    Experience:

    No prior experience required. Prior hospitality experience preferred.

    Licenses or certificates:

    No special licenses required. Individuals are required to meet the minimum bonding standards.

    Grooming:

    All employees must maintain a neat, clean and well groomed appearance (specific standards available).

    Other:

    Applicants with additional language skills preferred.

    Opening ID: 2021-8921

    External Company URL: https://careers-phg.icims.com

    Street: 3838 East Van Buren Street


    Employment Type

    Full Time

  • Overnight Front Desk Agent - Arizona Biltmore Resort
    Hilton    Phoenix, AZ 85067
     Posted 11 days    

    The beautiful and historic Arizona Biltmore Resort & Spa is hiring for a Full Time Overnight Front Desk Agent to join their amazing front office team\. The overnight shift will be from 11pm \- 7am\.

    **_$14\.25 per/hour Paid Time Off Benefits Travel discounts Great Growth opportunity more_**

    **Preferred Qualifications:**

    Resort Experience

    1\-2 years prior Hotel Front Desk experience

    Full availability

    **What will I be doing?**

    As a Front Desk Agent, acts as a representative of hotel to all internal and external guests, ensuring that the highest standards of True Waldorf Service are upheld and guest expectations are exceeded through the check\-in, check\-out process, in person throughout the stay and through telephone communications\.

    Specifically, you would be responsible for performing the following tasks to the highest standards:

    + Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
    + Assist guests with check\-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point\-of\-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
    + Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
    + Use up\-selling techniques to promote hotel services and facilities and to maximize room occupancy
    + Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
    + Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
    + Receive, input, retrieve and relay messages to guests
    + Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
    + Comply with hotel security, fire regulations and all heath and safety legislation
    + Act in accordance with policies and procedure when working with front of house equipment and property
    + Follow company brand standards
    + Attend appropriate training courses when required, and assist with the Night Team' straining and development efforts
    + Assist other departments, if necessary

    **What are we looking for?**

    Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

    + Hospitality \- We're passionate about delivering exceptional guest experiences\.
    + Integrity \- We do the right thing, all the time\.
    + Leadership \- We're leaders in our industry and in our communities\.
    + Teamwork \- We're team players in everything we do\.
    + Ownership \- We're the owners of our actions and decisions\.
    + Now \- We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    + Quality
    + Productivity
    + Dependability
    + Customer Focus
    + Adaptability

    **What will it be like to work for Hilton?**

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

    **Job:** _Guest Services, Operations, and Front Office_

    **Title:** _Overnight Front Desk Agent \- Arizona Biltmore Resort_

    **Location:** _null_

    **Requisition ID:** _HOT079IF_

    **EOE/AA/Disabled/Veterans**


    Employment Type

    Full Time

  • Guest Services Agent - Doubletree Tucson Downtown Convention Center
    Highgate Hotels    Tucson, AZ 85702
     Posted 11 days    

    Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

    Doubletree Tucson Downtown Convention Center

    Full-Time

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    + Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.

    + Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

    + Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

    + Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

    + Review Front Office log and Trace File daily.

    + Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

    + Follow all cash handling and credit policies.

    + Be aware of all rates, packages and special promotions as listed in the Red Book.

    + Be familiar with all in-house groups.

    + Be aware of closed out and restricted dates.

    + Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

    + Be familiar with hospitality terminology.

    + Have knowledge of emergency procedures and assist as needed.

    + Handle check-ins and checkouts in a friendly, efficient and courteous manner.

    + Use proper two-way radio etiquette at all times when communicating with other employees.

    + Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    + Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

    + Be able to complete a bucket check, room rate verification report, and housekeeping report.

    + Balance and prepare individual paperwork for closing of shift according to hotel standards.

    + Maintain and market promotions and guest programs.

    + Maintain a clean work area.

    + Assist guests with safe deposit boxes.

    + College course work in related field helpful.

    + Experience in a hotel or a related field preferred.

    + High School diploma or equivalent required.

    + Computer experience required.

    + Customer Services experience preferred.

    + Flexible and long hours sometimes required.

    + Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

    + Ability to stand during entire shift.

    + Maintain a warm and friendly demeanor at all times.

    + Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    + Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    + Must be able to multitask and prioritize departmental functions to meet deadlines.

    + Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

    + Attend all hotel required meetings and trainings.

    + Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

    + Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

    + Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

    + Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    + Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    + Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

    + Must be able to cross-train in other hotel related areas.

    + Must be able to maintain confidentiality of information.

    + Must be able to show initiative, including anticipating guest or operational needs.

    + Perform other duties as requested by management.

    External Job Posting Title: Guest Services Agent - Doubletree Tucson Downtown Convention Center

    Job ID: 2021-12037

    External Company Name: Highgate Hotels

    Address1: 260 S Church Ave


    Employment Type

    Full Time

  • Front Desk Agent at Crowne Plaza Phoenix Airport
    Highgate Hotels    Phoenix, AZ 85067
     Posted 11 days    

    Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

    Full-Time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. One of the best positions to enter into the field of hospitality due to the daily interactions with guests and other departments within the hotel operation.

    + Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

    + Follow all cash handling and credit policies.

    + Be aware of all rates, packages and special promotions as listed in the Red Book.

    + Be familiar with all in-house groups.

    + Be aware of closed out and restricted dates.

    + Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

    + Be familiar with hospitality terminology.

    + Have knowledge of emergency procedures and assist as needed.

    + Handle check-ins and checkouts in a friendly, efficient and courteous manner.

    + Use proper two-way radio etiquette at all times when communicating with other employees.

    + Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    + Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

    + Be able to complete a bucket check, room rate verification report, and housekeeping report.

    + Balance and prepare individual paperwork for closing of shift according to hotel standards.

    + Maintain and market promotions and guest programs.

    + Maintain a clean work area.

    + Assist guests with safe deposit boxes.

    + College course work in related field helpful.

    + Experience in a hotel or a related field preferred.

    + High School diploma or equivalent required.

    + Computer experience required.

    + Customer Services experience preferred.

    + Maintain a warm and friendly demeanor at all times.

    + Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    + Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    + Must be able to multitask and prioritize departmental functions to meet deadlines.

    + Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

    + Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

    + Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

    + Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

    + Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    + Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    + Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

    + Must be able to cross-train in other hotel related areas.

    + Must be able to maintain confidentiality of information.

    + Must be able to show initiative, including anticipating guest or operational needs.

    + Perform other duties as requested by management.

    External Job Posting Title: Front Desk Agent at Crowne Plaza Phoenix Airport

    Job ID: 2021-12032

    External Company Name: Highgate Hotels

    Address1: 4300 E. Washington Street


    Employment Type

    Full Time

  • PT Front Desk Agent at Hilton Phoenix Airport
    Highgate Hotels    Phoenix, AZ 85067
     Posted 11 days    

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Part-Time

    The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    + Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

    + Follow all cash handling and credit policies.

    + Be aware of all rates, packages and special promotions as listed in the Red Book.

    + Be familiar with all in-house groups.

    + Be aware of closed out and restricted dates.

    + Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

    + Be familiar with hospitality terminology.

    + Have knowledge of emergency procedures and assist as needed.

    + Handle check-ins and checkouts in a friendly, efficient and courteous manner.

    + Use proper two-way radio etiquette at all times when communicating with other employees.

    + Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    + Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

    + Be able to complete a bucket check, room rate verification report, and housekeeping report.

    + Balance and prepare individual paperwork for closing of shift according to hotel standards.

    + Maintain and market promotions and guest programs.

    + Maintain a clean work area.

    + Assist guests with safe deposit boxes.

    + College course work in related field helpful.

    + Experience in a hotel or a related field preferred.

    + High School diploma or equivalent required.

    + Computer experience required.

    + Customer Services experience preferred.

    + Maintain a warm and friendly demeanor at all times.

    + Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    + Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    + Must be able to multitask and prioritize departmental functions to meet deadlines.

    + Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

    + Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

    + Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

    + Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

    + Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    + Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    + Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

    + Must be able to cross-train in other hotel related areas.

    + Must be able to maintain confidentiality of information.

    + Must be able to show initiative, including anticipating guest or operational needs.

    + Perform other duties as requested by management.

    External Job Posting Title: PT Front Desk Agent at Hilton Phoenix Airport

    Job ID: 2021-12026

    External Company Name: Highgate Hotels

    External Company URL: www.highgate.com

    Address1: 2435 S. 47th Street


    Employment Type

    Full Time

  • Guest Service Agent
    Hersha Hospitality Management LP    Scottsdale, AZ 85258
     Posted 11 days    

    Opportunity: Guest Service Agent

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

    Potential Career Path

    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

    Position Requirements

    + Immediately greet guest and offer to assist with their needs.

    + Register and assign guests to hotel rooms.

    + Establish method of payment and verify credit.

    + Make and confirm reservations.

    + Compute bills, collect payments, and make change for guests.

    + Transmit and receive messages, using telephones or PMS system.

    + Respond to guest requests in a timely manner.

    + Receive and resolve guest complaints, elevating to supervisor if necessary.

    + Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

    + Perform bookkeeping activities, such as balancing accounts and conducting audits.

    + Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

    + Follow sustainability guidelines and practices related to HHM’s EarthView program.

    + Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

    + Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

    + Ensure overall guest satisfaction.

    + Perform other duties as requested by management.

    Experience

    + High School diploma or equivalent preferred.

    + Previous customer service experience or equivalent training required.

    + Knowledge of PMS systems preferred.

    Work Environment and Context

    + Work schedule varies and may include working on holidays, weekends and alternate shifts.

    + Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

    What We Believe

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

    HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

    ID: 2021-27708

    UltiPro Location Description: 4245 N Drinkwater Blvd Scottsdale Arizona 85251 US

    External Company URL: www.hershahotels.com


    Employment Type

    Full Time

  • Guest Service Agent
    Drury Hotels    Flagstaff, AZ 86011
     Posted 13 days    

    Rise. Shine. Work Happy.

    SO MUCH MORE

    Property Location:
    300 South Milton Road - Flagstaff, Arizona 86001

    BASIC FUNCTION:

    Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. May also assist with set up breakfast and kickback which may include food preparation, set up, service and or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.

    GENERAL KNOWLEDGE, SKILL AND ABILITY:

    Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner. Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Drury Hotel’s policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.

    You belong at Drury Hotels.

    Learn about and apply to join our famly of employees.

    ABOUT DRURY HOTELS

    Drury Hotels Company is a Missouri-based, family-owned and operated hotel system with more than 150 hotels in 27 states. Founded in 1973, Drury Hotels has been recognized by the J.D. Power 2020 North America Hotel Guest Satisfaction Index Study. The recognition marks Drury’s 15th consecutive guest-satisfaction award and sets a record for most consecutive wins in the J.D. Power travel and hospitality category.

    The J.D. Power 2020 North America Hotel Guest Satisfaction Index Study is based on responses gathered between June 2019 and March 2020 from 37,843 guests in Canada and the United States who stayed at a hotel in North America between May 2019 and March 2020. Click here for the J.D. Power press release, which includes rankings for all hotels

    Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email recruiting@druryhotels.com.


    Employment Type

    Full Time

  • Guest Service Agent
    Drury Hotels    Flagstaff, AZ 86011
     Posted 13 days    

    Rise. Shine. Work Happy.

    SO MUCH MORE

    Property Location:
    300 South Milton Road - Flagstaff, Arizona 86001

    BASIC FUNCTION:

    Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. May also assist with set up breakfast and kickback which may include food preparation, set up, service and or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.

    GENERAL KNOWLEDGE, SKILL AND ABILITY:

    Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner. Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Drury Hotel’s policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.

    You belong at Drury Hotels.

    Learn about and apply to join our famly of employees.

    ABOUT DRURY HOTELS

    Drury Hotels Company is a Missouri-based, family-owned and operated hotel system with more than 150 hotels in 27 states. Founded in 1973, Drury Hotels has been recognized by the J.D. Power 2020 North America Hotel Guest Satisfaction Index Study. The recognition marks Drury’s 15th consecutive guest-satisfaction award and sets a record for most consecutive wins in the J.D. Power travel and hospitality category.

    The J.D. Power 2020 North America Hotel Guest Satisfaction Index Study is based on responses gathered between June 2019 and March 2020 from 37,843 guests in Canada and the United States who stayed at a hotel in North America between May 2019 and March 2020. Click here for the J.D. Power press release, which includes rankings for all hotels

    Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email recruiting@druryhotels.com.


    Employment Type

    Full Time

  • Guest Service Agent
    Drury Hotels    Tempe, AZ 85282
     Posted 13 days    

    Rise. Shine. Work Happy.

    SO MUCH MORE

    Property Location:
    1780 W. Ranch Road - Phoenix, Arizona 85284

    BASIC FUNCTION:

    Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. May also assist with set up breakfast and kickback which may include food preparation, set up, service and or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.

    GENERAL KNOWLEDGE, SKILL AND ABILITY:

    Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner. Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Drury Hotel’s policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.

    You belong at Drury Hotels.

    Learn about and apply to join our famly of employees.

    ABOUT DRURY HOTELS

    Drury Hotels Company is a Missouri-based, family-owned and operated hotel system with more than 150 hotels in 27 states. Founded in 1973, Drury Hotels has been recognized by the J.D. Power 2020 North America Hotel Guest Satisfaction Index Study. The recognition marks Drury’s 15th consecutive guest-satisfaction award and sets a record for most consecutive wins in the J.D. Power travel and hospitality category.

    The J.D. Power 2020 North America Hotel Guest Satisfaction Index Study is based on responses gathered between June 2019 and March 2020 from 37,843 guests in Canada and the United States who stayed at a hotel in North America between May 2019 and March 2020. Click here for the J.D. Power press release, which includes rankings for all hotels

    Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email recruiting@druryhotels.com.


    Employment Type

    Full Time

  • Front Desk Agent
    Benchmark    Lake Havasu City, AZ 86406
     Posted 19 days    

    Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

    To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

    Job Description Summary:

    Join our Nautical Family! Do you love being a part of the hospitality industry? Do you love creating amazing guest experiences? Then you will love being a part of the Nautical Beachfront Resort family. You will get to greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay and be a part of our visitors wonderful stay in Lake Havasu.

    Job Description:

    Front Desk Agents provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.

    QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

    High school diploma or equivalent experience/training Ability to accomplish necessary tasks on a computer. Ability to effectively communicate in the English language.

    ESSENTIAL FUNCTIONS:

    1. Top notch customer service skills by providing friendly and efficient checking in and out of guests.

    2. All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.

    3. Reservation functions including entering and updating group files.

    4. Concierge functions (instructing guest on local entertainment, etc.)

    6. Maintain the highest level of employee/guest relations.

    7. Maintain a good working relationship with all Departments.

    BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.

    BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.

    BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. www.benchmarkglobalhospitality.com


    Employment Type

    Full Time


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