Description: Who are we? Live Nation Entertainment is the world s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Artist Nation and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world s top five eCommerce sites, with over 27 million monthly unique visitors. Live Nation Concerts produces over 22,000 shows annually for more than 2,300 artists globally. Artist Nation is the world s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors. HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Espa ol, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch. House of Blues opened its doors on Thanksgiving Day in 1992, serving its first meal to the local shelters. Since opening, House of Blues has been committed to giving back to the community through the International House of Blues Foundation. Who are you? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! The Role: Responsible for all aspects of Box Office operation, providing unsurpassed service in order to maximize guest satisfaction and revenue opportunities. Requirements: Responsibilities: * Maintain the highest level of guest service, managing and resolving in person and phone customer service issues, in a timely and professional manner. * Ensure that all associates are providing superior customer service to the consumer. * Interact positively and communicate effectively internally with ticketing staff, GM, talent bookers, marketing, promotion managers, and corporate office. * Interact positively and communicate effectively externally with venue guests, ticketing providers, artist, record labels, fan clubs, and tour managers as needed. * Create a positive goal focused team environment within the department. * Manage and delegate duties as needed to supervisors and staff, assisting and supporting any job function as needed. * Administer ticketing initiatives including, but not limited to, auctions, fan club sales, presales, sponsorship programs, promotional offers, and VIP packages. * Personnel hiring, evaluation, training coordination, discipline, scheduling, payroll, and supervision. * Create, complete, and manage accurate and timely reports, including daily ticket counts as needed. * Effectively manage day-to-day operations of the Box Office. * Create, maintain, modify, and manage all ticketed events in a computerized environment utilizing multiple ticketing systems. * Manage and monitor communication between all critical parties to ensure accurate completion of ticket counts, event builds, inventory management, will call, guest list, and all other Box Office processes leading up to the actual event. * Reconciliation and accounting of all ticket sales for each event. * Responsible for daily balancing and reconciliation of all revenues collected from ticket sales and ancillary income. * Manage the process of filling internal order requests timely and accurately. * Inventory, maintain, and order all Box Office supplies and equipment as needed. * Organize department and financial information for internal and external meetings as required. * Adhere to all House of Blues national ticketing initiatives, programs, policies, procedures, and standards. * Perform additional duties as directed by General Manager and National Director of Ticketing. Qualifications: * Knowledge of Ticketmaster host system required. * Minimum three years Box Office / Ticketing supervisory or management experience required. * High School Diploma required. College Degree preferred. * Proficient typing skills required. * Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact. * Skill and working knowledge of computerized ticketing operations and software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint), guest relations & phone etiquette, long term and immediate decision making, verbal / written communication, accounting / cash management procedures. * Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines. * Ability to work flexible hours, including nights, weekends, and holidays If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today! Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. Req. Code : 5642 Division/Department : HOBE/House of Blues
Category: Managers, not listed separately.