Azpipeline_org

Business Management & Administration

Computer Operators

Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions.

Salary Breakdown

Computer Operators

Average

$45,680

ANNUAL

$21.96

HOURLY

Entry Level

$34,860

ANNUAL

$16.76

HOURLY

Mid Level

$46,105

ANNUAL

$22.17

HOURLY

Expert Level

$57,350

ANNUAL

$27.57

HOURLY


Current Available & Projected Jobs

Computer Operators

10

Current Available Jobs

620

Projected job openings through 2024


Sample Career Roadmap

Computer Operators


Top Expected Tasks

Computer Operators


Knowledge, Skills & Abilities

Computer Operators

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Clerical

KNOWLEDGE

Telecommunications

SKILL

Operation Monitoring

SKILL

Reading Comprehension

SKILL

Monitoring

SKILL

Active Listening

SKILL

Complex Problem Solving

ABILITY

Problem Sensitivity

ABILITY

Near Vision

ABILITY

Oral Comprehension

ABILITY

Information Ordering

ABILITY

Perceptual Speed


Job Opportunities

Computer Operators

  • Information Technology Specialist
    National Park Service    Page, AZ 86040
     Posted about 6 hours    

    Summary Provides IT support which includes determining hardware/software needs and configuring peripheral components. Diagnoses and resolves problems ranging from applications, systems, equipment and connectivity issues. Troubleshoots issues with user set up, server issues and network issues. Writes program language to support park initiatives for data management and public interfacing programs. Establishes and maintains user accounts in accordance with policy and security initiatives. Responsibilities Page, Arizona is located on the Arizona-Utah border, 135 miles north of Flagstaff, Arizona, the nearest larger community. Page looks out on beautiful Lake Powell which offers boating, associated water sports recreation and fishing. The surrounding land of the Glen Canyon National Recreation Area offers beautiful red rock country for hiking and backcountry recreational activity. Page is centrally located to many other National Parks, such as the Grand Canyon, Zion, Arches and Canyonlands to name a few. Page offers normal community amenities such as shopping, medical and dental facilities, schools K-12 and college courses available through local Coconino Community College. The area enjoys typical high desert climate with temperatures ranging from 100+ in summer to mid-teens in winter with low humidity and sunshine most days of the year. Elevation in Page is 4300 feet above sea level. Home purchases and rentals are available in the area. http://www.pagelakepowelltourism.com Requirements Conditions of Employment U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males. Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service). Time-in-grade requirements must be met by the closing date of this announcement. Time-In-Grade requirements also apply to former Federal civilian employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license. If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period. You may be required to travel overnight away from home. You must obtain a government charge card for travel purposes. You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority. Qualifications All qualifications must be met by the closing date of this announcement-08/10/2021-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-11 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-09 grade level in the Federal service (obtained in either the public or private sectors). This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: l) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. Specialized experience for this position includes: experience in unified communications applications (email/messaging), collaboration tools/platforms (such as Microsoft SharePoint), Microsoft Office suite, desktop and web conferencing, applications development project management and training. You must include hours per week worked. -OR- EDUCATION: Successful completion of a Ph.D. or equivalent doctoral degree or Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, information science, information systems management, mathematics, statistics, operations research, engineering or technology management or in one or more of the fields identified above and required the development or adaptation of computer of applications, systems or networks. One year of graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. You must include transcripts. -OR- Successful completion of an equivalent combination of graduate education and specialized experience of the type and level described above. For example: 6 months of specialized experience such as described above, (50% of the required specialized experience) and two and a half years leading toward a Ph. D. of appropriate graduate study (50% of the graduate study). The total must equal at least 100 percent to qualify. You must include transcripts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work. If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Additional Information A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. A Recruitment Incentive May Be Authorized for a newly selected employee when appointed to a permanent, temporary, or term position. A Federal employee who is transferring to the National Park Service from another component, bureau or Federal agency and who does not meet the conditions under 5 CFR §575.102 is not eligible for a recruitment incentive. A Relocation Incentive May Be Authorized for a Federal employee when the employee must move, as directed by the National Park Service (NPS) either through a management directed reassignment or selection for employment, to a different location at least 50 miles away from the one where his/her position of record held at time of selection is currently located, due to a need of the NPS. A relocation incentive is not the same as a Permanent Change of Station (PCS) move and, as such, may be granted in conjunction with one another. This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate. Physical Demands: The work is primarily sedentary, but may involve occasional travel to field sites. Working Conditions: The work is performed in an office setting. The National Park Service has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval. If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information, https://help.usastaffing.gov/Apply/index.php?title=Alternate\_Application\_Information.


    Employment Type

    Full Time

  • Desktop Support/Systems Administrator
    TEKsystems    Tucson, AZ 85702
     Posted 1 day    

    Description:

    This Systems Administrator position is responsible for supporting end users both onsite and remotely by deploying new equipment and software, and performing preventative maintenance on existing equipment. This position is also responsible for networking configurations, server builds and maintenance, network and server performance troubleshooting, and other administrative level networking and server duties, such as disaster recovery. The person should have in-depth technical knowledge of IT end user support, and be well versed in industry trends.

    Skills:

    System administrator, O365, Support, Desktop, SCCM, patch management, Windows administration, lenovo, HP, Dell, Windows server, active directory, Windows 7, Windows 10, cabling, troubleshooting, Wireless, A+

    Additional Skills & Qualifications:

    Certifications a +

    Technical Environment:

    Lenovo/ Dell desktops and laptops

    HP

    Hardware troubleshooting & replacement

    Network- 99% is Cisco, some older Dell switches remain

    MS Sharepoint

    MS Office products

    Windows 7 OS- Windows 10 OS

    Running of network cables

    WAP- Wireless Access Point troubleshooting, possible installation

    Remote Support- GoToAssist, GoToMeetings

    Ticketing System- BMC Footprints

    Servers- Windows 2008-2016

    Active Directory- grant permissions and manage users

    Scheduling end users for upgrades/ appointments

    Experience Level:

    Intermediate Level

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time

  • Information Technology Specialist (Network Services)
    U.S. Army Cyber Command    Fort Huachuca, AZ 85670
     Posted 2 days    

    Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain DoD Personnel to recruit and appoint qualified candidates to positions in the competitive service. Your resume will not be reviewed for qualifications until a selection is made. About the Position: Serve as an IT Specialist (NETWORK) with responsibility for participating in the installation, maintenance, testing, evaluation, and repair of local and campus area networks for the Network Enterprise Center (NEC). Responsibilities Manage operations, modifications, upgrades, and services for the installation network (LAN/WAN routers and switches) systems. Major knowledge requirements consisting of networking concepts, principles, practices, procedures, and operational requirements with the analytical ability to identify, isolate and alleviate local area network errors. Support and maintain Information Technology (IT) Services for organizations. Plan, evaluate, coordinate and implement Secure Internet Protocol Router Network (SIPRNet) connections for users requiring access to the installation classified network and the Non-sensitive Internet Protocol Router Network (NIPRNet). Responsible for evaluating operations in terms of meeting user needs, capabilities, costs, etc., and to ensure a high grade of service. Requirements Conditions of Employment Qualifications Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Information Technology Specialist (Network Services): Specialized and Other Experience: One year of specialized experience which includes installing, configuring, monitoring, troubleshooting, and fine tuning to achieve peak efficiency Local Area Networks and Wide Area Networks; installing and monitoring switches, routers, network encryption devices, firewalls, Ethernet, and Fiber; and experiencing utilizing network monitoring and packet capturing tools. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional Information This position is obligated. An obligated position is one to which an employee has statutory restoration rights based on active military service, compensable injury or disability when fully recovered, return rights based on having served an overseas tour(s), and may also cover employees who have been on extended leave without pay under certain circumstances. During the obligation period, the position may be filled on a temporary or permanent basis. The selected employee is required to sign an agreement acknowledging that (s)he is aware of the obligation and accepts the fact that (s)he may be displaced under reduction in force procedures at a later time. The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. Detection of the presence of drugs may be warranted. This position may be subject to a pre-employment screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Two year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP) 34 - Information Technology/Cyber Management position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Payment of Permanent Change of Station (PCS) costs is authorized, subject to the provisions of the Joint Travel Regulations. This position MAY be eligible for situational telework only, including emergency and OPM prescribed "Unscheduled Telework".


    Employment Type

    Full Time

  • Desktop Support
    Motion Recruitment Partners    Phoenix, AZ 85067
     Posted 4 days    

    Contract | 52000-63000 | Phoenix,Arizona

    A company in Deer Valley Arizona is looking to bring in 2 IT Technician/Desktop Support. In this position, you will be working on a team of five to provide end user support to the company. Duties will include assisting management by providing technical support and day-to-day work direction to technical team. Trains, coaches and mentors less experienced technicians. May assist in scheduling and coordinating workflow. While you are maintaining information technology service, functionality and end user satisfaction by coordinating, monitoring and assisting with the resolution of escalated questions and more complex problems.

    Required Skills & Experience

    + Excellent troubleshooting skills

    + Active Directory

    + Office 365

    + Printer Support

    + Imaging machines

    + Password Resets

    + Remote Desktop Management

    + Excellent communication

    What You Will Be Doing

    Tech Breakdown

    + 50% End User Support

    + 50% Imaging computers

    Daily Responsibilities

    + 80% Hands-on

    + 20% Training

    The Offer

    + 6 months contract to hire, from the start Remote Possibility not at this time. this role will be in the office. Can be remote for a day or two after you convert to full time employee

    + up to $30/hr($62,400k) DOE

    You will receive the following benefits:

    + Medical & Dental Insurance

    + Health Savings Account (HSA)

    + 401(k)

    + Paid Sick Time Leave

    + Pre-tax Commuter Benefit

    Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.


    Employment Type

    Full Time

  • Apple Computing Specialist
    Best Buy    Phoenix, AZ 85067
     Posted 5 days    

    **817853BR**

    **Job Title:**

    Apple Computing Specialist

    **Job Category:**

    Store Associates

    **Store Number or Department:**

    001481-Happy Valley-Store

    **Job Description:**

    The Best Buy Certified Apple Computing Advisor creates a world-class shopping experience for our customers while inspiring them to see what’s possible with technology. They build quality relationships with customers to provide them with relevant and memorable product demonstrations.

    This role provides full service and solutions support to customers in the areas of Vendor Experience. Our Certified Advisors are responsible for delivering profitability by achieving revenue, margin, solution and operational targets. They are highly skilled within a given area and work closely with other employees to demonstrate, promote, and sell products and services.

    At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

    **Key Responsibilities**

    + Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.

    + Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.

    + Achieves team and individual goals while enabling an excellent customer shopping experience.

    + Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.

    + Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.

    + Engages with customers for consultations whether it be in-store, over the phone, or chat options online.

    + Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.

    + Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.

    + Maintains assigned department’s merchandising and readiness to serve customers.

    + Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.

    + Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.

    + Coaches and trains coworkers on new vendor technology and services.

    + Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.

    **Basic Qualifications**

    + Ability to work successfully as part of a team

    **Preferred Qualifications**

    + Prior experience serving as a specialist in premium, luxury, or complex technology solutions

    + 1 year of experience working with consumer electronics

    **Req #:**

    817853BR

    **Address Line 1:**

    2440 W HAPPY VALLEY RD

    **City:**

    Phoenix

    **State:**

    AZ

    **Zip:**

    85085

    **Job Level:**

    Entry Level

    **Employment Category:**

    Full Time

    **Brand:**

    Best Buy

    **About Us:**

    **Best Buy Company and its Family of Brands**

    Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

    **Additional Job Information:**

    **Join our team!**

    While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.

    **Ready? Let's do this!**

    If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.

    Not ready to apply? Connect with us on LinkedIn (https://www.linkedin.com/start/join?session\_redirect=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2127&source=bf&trk=login\_reg\_redirect) , Facebook (https://www.facebook.com/bestbuy/) , or Twitter (https://twitter.com/bestbuy\_careers) .

    **Search Categories:**

    Retail Jobs


    Employment Type

    Full Time

  • Desktop Support Analyst
    First American    Phoenix, AZ 85001
     Posted 5 days    

    Company Summary
    Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

    Job Summary

    Essential Functions


    * Install and sets up computers for business staff.
    * Researches, resolves, and responds to questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with standards. All activity is documented in the tracking system.
    * Escalates problems to appropriate individual based on established guidelines and procedures.
    * Perform site inspections.
    * Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
    * Participates in and supports assigned internal special projects, including facility projects, special implementations, etc.
    * Tests and ensures applications are correctly installed and configured on the computer.
    * Participates in team projects to enhance the technical infrastructure or improve quality or efficiency of problem resolution process.
    * Works with users to provide limited desktop training.
    * May assist with Server and/or LAN support.
    * Use and contribute to the knowledge base to resolve issues using KCS methodology.
    * Required to perform duties outside of normal work hours based on business needs.

    Requirements


    * Bachelor's degree, equivalent work related experience, or technical certifications
    * At least 2-4 years of directly related experience
    * Understanding of technology disciplines to set up and repair complex desktop systems and issues with limited assistance
    * Experience configuring and testing desktop systems with limited supervision.
    * Basic knowledge of project management to act as team member
    * Thorough understanding of ACD system and trouble ticket process to provide problem resolution and coordinate with other units.
    * Demonstrated problems-solving skills to ensure quick and efficient problem resolution.
    * Demonstrated experience in providing excellent customer service.
    * Good communication, problem solving skills and telephone etiquette.
    * Ability to use Desktop standards and follow guidelines, as well as help others interpret policy.
    * Excellent organizational skills to maximize effort and time.
    * Proficiency in Windows Operating Systems and Microsoft Office applications
    * Microsoft Workstation Certifications preferred
    * KCS Foundations preferred

    First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

    Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.User Supplied Image


    Employment Type

    Full Time

  • Supervisory Information Technology Specialist
    Indian Health Service    Polacca, AZ 86042
     Posted 6 days    

    Summary This position is located in the Information Technology Branch, Administrative Services Division, of the Hopi Health Care Center in Polacca, Arizona. This position serves as the Supervisory Information Technology Specialist specializing in the administration, operation, and maintenance of personal computers, local and wide area networking, telecommunications equipment, and patient care related databases for the Service Unit. This position reports to the Chief Operations Officer. Responsibilities **This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.** Provides leadership by developing schedules, assigning and monitoring work, implementing productivity standards, resolving operations issues, maintaining reference manuals, and implementing new procedures. Serves as the network manager and security officer for the Hopi Health Care Center facility local area network, supervising activities related to design, installation, and maintenance of network equipment and cabling for computer systems.. Supervise activities related to software systems and database management; responsible for development and customization of software applications, relevant to health care facilities management, using programming languages such as C#, Linux, Python, Java/JavaScript, PHP, HTML, Unix, Powershell/Command Line, R, SQL, in Windows 7, 10, Windows Server 2008, 2016, 2019, Linux distros & servers, Unix, Mumps, third party utility software to manage the software and other standard Office suite environments. Recommends information technology strategies, policies, and procedures by evaluating organizational outcomes, identifying problems, evaluating trends and anticipating requirements. Maintains staff by recruiting, selecting, orienting, and training employees, maintaining a safe and secure work environment, and developing personal growth opportunities. Coaching, mentoring, and disciplining employees, planning, monitoring, appraising job results, and enforcing systems, policies, and procedures. Requirements Conditions of Employment Selectee may be subject to a probationary period ESEP appointees typically serve a two year probationary period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Upon tentative selection, selectee will be requested to complete, sign, and submit the Addendum to OF-306, Child Care & Indian Child Care Worker Position form. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. A one-year supervisory probationary period may be required upon selection/placement. Must have a bank account at a financial institution for electronic direct deposit of salary payment. Confidential Financial Disclosure Form required. Measles and Rubella immunization required for selectees born after 1957. Seasonal Influenza immunization is required for civilian health care facility staff working in Indian Health Service health care facilities. Security Clearance: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprinting, as part of the background investigation process, may be delayed due to COVID-19. All other background investigation procedures will apply. Be advised that your continued employment will require you to complete a fingerprint check within 60 days after notification of return to full operations and successfully obtaining a favorable background investigation. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. You must meet the requirements of the job by 11:59 pm (Eastern Standard Time) of the closing date: 08/11/2021 Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you MUST submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume. MINIMUM QUALIFICATIONS, GS-2210-12: Your resume must demonstrate at least (1) year of specialized experience equivalent to at least the GS-11 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Example include: In-depth working knowledge and working experience of with agency MUMPS and UNIX programs, Network Administration, Windows servers, Hyper-V servers, TCP/IP configuration and implementation, RS232, Telecommunications, and network connectivity per IEEE standards. Knowledge of the structures and work processes involved in the facilities subsystems (e.g., Pharmacy, Patient Registration, Case Management, Contract Health, Third Party Billing, ADT, OMAN, Fileman, SOL) so as to recognized probable conflicts. AND GS-5 through GS-15 (or equivalent): For all IT positions individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. You must meet all qualification requirements within 30 days of the closing date of the announcement. Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). Education When there is a positive education requirement, or you are using education to qualify as a substitution for experience, transcripts (unofficial) are required at the time of application to verify that you meet the educational requirement or substitution. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Additional selection(s) of candidates may be possible within 90 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave is earned. This position is covered by a Bargaining Unit. Recruitment and Relocation and/or Permanent Change of Station may be authorized and is subject to availability and service unit approval. If offered, you will be required to sign a one (1) year service agreement. Failure to fulfill the service agreement will result in repayment of the incentive. This position has no promotion potential. ~~~IHS - Operated Properties are tobacco free~~~


    Employment Type

    Full Time

  • Apple Computing Specialist
    Best Buy    Phoenix, AZ 85001
     Posted 7 days    

    The Best Buy Certified Apple Computing Advisor creates a world-class shopping experience for our customers while inspiring them to see what’s possible with technology. They build quality relationships with customers to provide them with relevant and memorable product demonstrations.
    This role provides full service and solutions support to customers in the areas of Vendor Experience. Our Certified Advisors are responsible for delivering profitability by achieving revenue, margin, solution and operational targets. They are highly skilled within a given area and work closely with other employees to demonstrate, promote, and sell products and services.
    At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
    Key Responsibilities


    * Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
    * Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
    * Achieves team and individual goals while enabling an excellent customer shopping experience.
    * Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.
    * Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.
    * Engages with customers for consultations whether it be in-store, over the phone, or chat options online.
    * Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
    * Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.
    * Maintains assigned department’s merchandising and readiness to serve customers.
    * Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.
    * Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.
    * Coaches and trains coworkers on new vendor technology and services.
    * Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.

    Basic Qualifications


    * Ability to work successfully as part of a team

    Preferred Qualifications


    * Prior experience serving as a specialist in premium, luxury, or complex technology solutions
    * 1 year of experience working with consumer electronics

    User Supplied Image


    Employment Type

    Full Time

  • Information Technology Specialist (Applications Software)
    Administrative Office of the U.S. Courts    Phoenix, AZ 85067
     Posted 8 days    

    Summary This position is located in the Administrative (Admin) and Technical (Tech) Services Team, Testing Services Division (TSD), Systems Development and Support Office (SDSO), Department of Technology Services (DTS). Responsibilities The incumbent serves as a Test Manager. The incumbent is responsible for coordinating functional testing of nationally supported products. At any time, multiple applications may be tested concurrently by one of more manual testers under the Test Manager's direction. The Test Manager must manage team resources and coordinate automated regression and performance testing with the Automation and Performance team while being responsive to scheduling and project needs, along with being able to run any of the functional test scripts should other test resources be fully engaged or out of the off ice. He/she must work with the project offices to determine the testing goals of the application. Duties may include, but are not limited to, the following: Coordinating functional testing requests and activities within assigned testing team and with the project offices. Developing Test Plans. Negotiating test schedules with the TSD Automation and Performance test managers and project managers. Reviewing an application's readiness for functional testing. Managing team resources, assigning specific testing, analysis, and documentation duties. Monitoring the manual script creation and test progression. Reporting to TSD management and project managers any potential issues. Notifying TSD management and project managers when the functional test is completed and developing or overseeing the development of a Test Report. Notifying the project managers the test report is available on the SDSO-TSD Project Test Plans and Reports Confluence site. Serving as a member of the functional test team, mentoring other team members, assigning tasks, creating, and running tests as required. Testing multiple applications concurrently. Determining or suggesting scenarios that meet the functional goals of the project. Reporting to the Branch Chief and the Division Chief any potential issues. Communicating proactively with Branch Chief and Division Chief. Requirements Conditions of Employment CONDITIONS OF EMPLOYMENT: All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non-competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at http://ww.usajobs.gov/Help/working-in-government/non-citizens. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check. All new AO employees must identify a financial institution for direct deposit of pay before appointment. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation. Relocation expenses may be provided, but only if authorized by the Director of the AO. Qualifications Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience, which is in or directly related to the line of work of this position. Specialized experience must demonstrate ALL areas defined below: Developing scripts and test suites for manual functional testing using the TSD Excel template. Using application knowledge to verify test scripts cover all functional testing scenarios. Implementing IT functional testing methodologies. Education This position does not require education to qualify. Additional Information The AO is an Equal Opportunity Employer.


    Employment Type

    Full Time

  • Information Technology Specialist (Applications Software)
    Administrative Office of the U.S. Courts    Phoenix, AZ 85067
     Posted 9 days    

    Summary This position is located in the Testing Services Division (TSD), Systems Development and Support Office (SDSO), Department of Technology Services (DTS). Responsibilities The Automation Test Lead is responsible for assisting the Automation Test Manager with coordinating the automated regression testing of nationally supported products tested by the Testing Services Division (TSD). At any time, multiple applications may be regression tested concurrently by one or more automation testers under the Automation Test Manager's direction. The Automation Test Lead will assist the Automation Test Manager with managing team resources while being responsive to scheduling and project needs, along with being able to run any of the automation test scripts should other test resources be fully engaged or out of the office. He/she must work with the TSD test managers to determine the automation goals of the applications. Duties may include, but are not limited to, the following: Assisting with coordinating automation testing requests and activities within the automation team and with the TSD test managers. Reviewing an application's readiness for automation testing. Assisting with the management of team resources, assigning specific testing, analysis, and documentation duties. Monitoring the automation script creation and test progression. Reporting to the TSD test managers any potential issues. Coordinating the notification to the TSD test managers when the automation regression test is completed and develop or oversee the development of the Automation Test Report. Managing the Automation Teams channels. Serving as a member of the Automation Test Team, mentoring other team members, assigning tasks, and creating and running tests as required. Testing multiple applications concurrently. Working with functional testing SMEs to identify scenarios for automated regression testing. Determining or suggesting scenarios that meet the automation regression goals of TSD. Reporting to the Division Chief any potential issues. Communicating proactively with Branch Chiefs and Division Chief. Requirements Conditions of Employment CONDITIONS OF EMPLOYMENT: All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non-competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at http://ww.usajobs.gov/Help/working-in-government/non-citizens. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check. All new AO employees must identify a financial institution for direct deposit of pay before appointment. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation. Relocation expenses may be provided, but only if authorized by the Director of the AO. Qualifications Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience developing automated tests with Unified Functional Testing (UFT) tool; and implementing Artificial Intelligence (AI) features supported by UFT tool. Applicants with the following degree are highly desirable: Bachelor's degree in Computer Science. Education This position does not require education to qualify. Additional Information The AO is an Equal Opportunity Employer.


    Employment Type

    Full Time


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