Mobile Service Technician
Service & Energy Installation
South Tucson, Arizona
Tesla participates in the E-Verify Program
BUILD THE FUTURE
Technicians are the leaders of our service teams in new markets and are solely
responsible for the effective and efficient day-to-day service operation
ensuring customer satisfaction is premium. In this the role, you will be
responsible for delivering an impeccable service experience to each Tesla
customer while preparing Tesla Service teams to meet the needs of our Model S,
Model X, Model 3 customers and beyond. This role will be hands-on technical role
with wonderful opportunity for growth and development in our Service Center.
· Our Service team must
deliver excellent results and achieve goals quarter after quarter, month after
month, on all aspects of customers, people, operations, and financials.
· Customer-focused: Our customers are
changing the world, and it is your responsibility to exceed their expectations
of what a service experience should be. We expect you to go beyond our
customers. You will actively monitor customer service trends to make necessary improvements
and assist your team in developing appropriate standards and processes to
continuously elevate the overall service experience.
· People: Our Mobile Service Technician will set an example. We expect you to put your
team’s success before your own, and actively involve yourself in your team
members’ growth and development. Your team will look to you to set the standard
for open communication, active problem solving, and a positive work
environment. We will look to you to build a team of top talent and mentor the
next generation of Tesla leaders. Leading Technicians are the coaches of their
teams – you must provide regular coaching and feedback and have a deep
knowledge of your team’s strengths and opportunities. You will be responsible
for leading change and inspiring your team every day.
· Operational excellence: As a Mobile Service Technician, you must understand and own every aspect of your
service center’s performance. You will be responsible for driving continuous
improvements to facilitate exceptional team output and customer service. We
expect you to champion safety, efficiency, quality, and overall excellence in all
your actions and decisions.
· Our Service team always
acts in the best interest of Tesla. You must have a passion for our mission,
our people, and our customers.
· Technical acumen is
required – you must develop a knowledge of all Tesla products, as well as
Service systems, processes, and procedures.
experience: Qualified motor mechanic, Diagnostic Technician and/or Master
· Factory Trained Master
or Diagnostic Technician Status/OEM Training.
· Must be at least 18 years old.
· Knowledge of methods,
techniques, parts, tools, and materials used in the maintenance and repair of
vehicle including testing, diagnosis, HVAC service, hydraulic, brakes, testing
and repair of electronic systems and modules.
· Knowledge of extensive
skill and experience using diagnostic scan tools, following diagnostics and
· Hybrid Experience a
· Valid driver’s license
and insurance required.
· HVAC Licensing that
meets local standards preferred.
· Good verbal English
experience: Prior leadership experience in a service-focused industry.
· Occasional travel will
be required both interstate and international.
Attitude and Approach:
· Be a leader and a team
player. You will be required to be ‘hands-on’ with Tesla vehicles particularly
in the initial stages of our development.
· Love to change the status
quo and work well in high-pressure situations. Exceptional prioritization and
time management skills are essential for success.
· Be strategic and
proactive. You must think and plan to give your team the tools they need to be
· Be self-aware,
flexible and open-minded. You are in a startup environment championing and
rolling out local service efforts.
· Possess a rare
combination of analytical thinking, hands-on problem solving, and a
· Be an advocate for
your customers and your team. Your success depends on theirs.
Tesla participates in the E-Verify Program
Tesla is accelerating the world’s transition to sustainable energy. We design, manufacture, sell and service the world’s best solar technology, energy storage systems, and electric vehicles, providing customers the opportunity to generate, store and consume energy entirely sustainably.
Tesla is committed to hiring and developing top talent from around the world for any given discipline. Based in California, Tesla’s workforce spans across four continents. We work to build an inclusive environment in which all people, regardless of gender, race, religion, or background, can come to do their best work.
Our world-class teams operate with a non-conventional philosophy of inter-disciplinary collaboration. Each member of the team is expected to challenge and to be challenged, to create, and to innovate. We’re tackling the world’s most difficult and important problems—and we wouldn’t succeed without our shared passion for making the world a better place.
Learn More About Tesla
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
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