Azpipeline_org

Manufacturing

First-Line Supervisors of Mechanics, Installers, and Repairers

Directly supervise and coordinate the activities of mechanics, installers, and repairers.

Salary Breakdown

First-Line Supervisors of Mechanics, Installers, and Repairers

Average

$59,660

ANNUAL

$28.68

HOURLY

Entry Level

$44,110

ANNUAL

$21.21

HOURLY

Mid Level

$58,580

ANNUAL

$28.17

HOURLY

Expert Level

$73,050

ANNUAL

$35.12

HOURLY


Current Available & Projected Jobs

First-Line Supervisors of Mechanics, Installers, and Repairers

643

Current Available Jobs

12,950

Projected job openings through 2024


Sample Career Roadmap

First-Line Supervisors of Mechanics, Installers, and Repairers

Job Titles

Entry Level

JOB TITLE

Technician

Mid Level

JOB TITLE

Mechanic

Expert Level

JOB TITLE

Supervisor

Degree Recommendations


Top Expected Tasks

First-Line Supervisors of Mechanics, Installers, and Repairers


Knowledge, Skills & Abilities

First-Line Supervisors of Mechanics, Installers, and Repairers

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Mechanical

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Administration and Management

KNOWLEDGE

Public Safety and Security

KNOWLEDGE

English Language

SKILL

Monitoring

SKILL

Management of Personnel Resources

SKILL

Critical Thinking

SKILL

Speaking

SKILL

Coordination

ABILITY

Oral Comprehension

ABILITY

Written Comprehension

ABILITY

Oral Expression

ABILITY

Speech Recognition

ABILITY

Speech Clarity


Job Opportunities

First-Line Supervisors of Mechanics, Installers, and Repairers

  • Multi-Unit Team Leader
    H&R Block    Oro Valley, AZ 85737
     Posted 23 minutes  |  0 Views    

    **349568BR**

    **Title:**

    Multi-Unit Team Leader

    **What you'll do...** **:**

    _Are you a passionate people leader, capable of managing multiple offices? Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests?_ H&R Block is looking for a Multi-Unit Team Leader to accelerate our seasonal tax business by managing three H&R Block offices and providing leadership to the customer-centric teams that work within them.

    As a **Multi-Unit Team Leader,** you will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings) for three tax offices. Prior tax preparation experience is not required. You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities

    **_What you'll do..._**

    + Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders

    + Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement

    + Assist the DGM in recruiting and interviewing candidates for tax office associate positions

    + Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions

    + Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

    + Lead daily team meetings and communicate essential information to tax office associates

    + Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices

    + Travel between the three offices as required

    + May prepare tax returns, as needed **Job ID:** 349568BR **Address1:** Rooney Ranch Shopping Center **City:** Oro Valley **State:** Arizona **What you'll bring to the team...** **:** **_What you'll bring to the team..._**

    + People management experience, with the demonstrated ability to grow and develop associates

    + Demonstrated aptitude for growth plan execution and ability to lead towards growth culture

    + Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision

    + Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs

    + Computer proficient with the ability to use MS Office

    + Bachelor?s degree in a related field, or HS diploma with the equivalent combination of experience

    + Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) **_It would be even better if you also had..._**

    + Multi-unit people management experience in the retail, restaurant, banking, or other related industry; management of people within military service positions can also be a good fit **Posting Title:** Multi-Unit Team Leader


    Employment Type

    Full Time

  • Associate Team Leader
    H&R Block    Chino Valley, AZ 86323
     Posted 23 minutes  |  0 Views    

    **357263BR**

    **Title:**

    Associate Team Leader

    **What you'll do...** **:**

    _Are you driven by helping people?_ H&R Block is looking to hire **Associate Team Leaders** who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an **Associate Team Leader** for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    **_What you'll do..._**

    + Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

    + Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary

    + Serve as point of contact for onsite escalated client service concerns

    + Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

    + Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

    + Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

    + Lead daily huddles and communicate essential information to office associates

    **Job ID:**

    357263BR

    **Address1:**

    759 N US Highway 89

    **City:**

    Chino Valley

    **State:**

    Arizona

    **What you'll bring to the team...** **:**

    _Are you driven by helping people?_ H&R Block is looking to hire **Associate Team Leaders** who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an **Associate Team Leader** for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    **_What you'll do..._**

    + Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

    + Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary

    + Serve as point of contact for onsite escalated client service concerns

    + Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

    + Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

    + Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

    + Lead daily huddles and communicate essential information to office associates

    **Posting Title:**

    Associate Team Leader


    Employment Type

    Full Time

  • Associate Team Leader
    H&R Block    Chandler, AZ 85286
     Posted 23 minutes  |  0 Views    

    **352382BR**

    **Title:**

    Associate Team Leader

    **What you'll do...** **:**

    _Are you driven by helping people?_ H&R Block is looking to hire **Associate Team Leaders** who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an **Associate Team Leader** for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    **_What you'll do..._**

    + Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

    + Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary

    + Serve as point of contact for onsite escalated client service concerns

    + Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

    + Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

    + Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

    + Lead daily huddles and communicate essential information to office associates

    **Job ID:**

    352382BR

    **Address1:**

    940 N Alma School Rd

    **City:**

    Chandler

    **State:**

    Arizona

    **What you'll bring to the team...** **:**

    _Are you driven by helping people?_ H&R Block is looking to hire **Associate Team Leaders** who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an **Associate Team Leader** for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    **_What you'll do..._**

    + Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

    + Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary

    + Serve as point of contact for onsite escalated client service concerns

    + Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

    + Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

    + Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

    + Lead daily huddles and communicate essential information to office associates

    **Posting Title:**

    Associate Team Leader


    Employment Type

    Full Time

  • Multi-Unit Team Leader
    H&R Block    Gilbert, AZ 85295
     Posted 23 minutes  |  0 Views    

    **351749BR**

    **Title:**

    Multi-Unit Team Leader

    **What you'll do...** **:**

    _Are you a passionate people leader, capable of managing multiple offices? Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests?_ H&R Block is looking for a Multi-Unit Team Leader to accelerate our seasonal tax business by managing three H&R Block offices and providing leadership to the customer-centric teams that work within them.

    As a **Multi-Unit Team Leader,** you will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings) for three tax offices. Prior tax preparation experience is not required. You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities

    **_What you'll do..._**

    + Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders

    + Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement

    + Assist the DGM in recruiting and interviewing candidates for tax office associate positions

    + Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions

    + Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

    + Lead daily team meetings and communicate essential information to tax office associates

    + Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices

    + Travel between the three offices as required

    + May prepare tax returns, as needed **Job ID:** 351749BR **Address1:** 895 S Val Vista Dr **City:** Gilbert **State:** Arizona **What you'll bring to the team...** **:** **_What you'll bring to the team..._**

    + People management experience, with the demonstrated ability to grow and develop associates

    + Demonstrated aptitude for growth plan execution and ability to lead towards growth culture

    + Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision

    + Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs

    + Computer proficient with the ability to use MS Office

    + Bachelor?s degree in a related field, or HS diploma with the equivalent combination of experience

    + Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) **_It would be even better if you also had..._**

    + Multi-unit people management experience in the retail, restaurant, banking, or other related industry; management of people within military service positions can also be a good fit **Posting Title:** Multi-Unit Team Leader


    Employment Type

    Full Time

  • Associate Team Leader
    H&R Block    Glendale, AZ 85304
     Posted 23 minutes  |  0 Views    

    **351853BR**

    **Title:**

    Associate Team Leader

    **What you'll do...** **:**

    _Are you driven by helping people?_ H&R Block is looking to hire **Associate Team Leaders** who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an **Associate Team Leader** for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    **_What you'll do..._**

    + Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

    + Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary

    + Serve as point of contact for onsite escalated client service concerns

    + Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

    + Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

    + Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

    + Lead daily huddles and communicate essential information to office associates

    **Job ID:**

    351853BR

    **Address1:**

    Frys Plaza Shop Center Suite 1605

    **City:**

    Glendale

    **State:**

    Arizona

    **What you'll bring to the team...** **:**

    _Are you driven by helping people?_ H&R Block is looking to hire **Associate Team Leaders** who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an **Associate Team Leader** for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    **_What you'll do..._**

    + Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

    + Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary

    + Serve as point of contact for onsite escalated client service concerns

    + Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

    + Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

    + Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

    + Lead daily huddles and communicate essential information to office associates

    **Posting Title:**

    Associate Team Leader


    Employment Type

    Full Time

  • Team Leader
    H&R Block    Glendale, AZ 85304
     Posted 23 minutes  |  0 Views    

    **347637BR**

    **Title:**

    Team Leader

    **What you'll do...** **:**

    _Are you driven by solving problems and enjoy leading people? Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests?_ H&R Block is looking for passionate **Team Leaders** to accelerate our seasonal tax business by managing a single H&R Block tax office and providing leadership to a customer-centric team of associates.

    As a **Team Leader,** you will serve as the front-line manager responsible for leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings). also act as a knowledgeable resource on tax topics and products to associates, and prepare accurate tax returns for clients, as needed. You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    **_What you'll do..._**

    + Partner with the District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement

    + Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions

    + Serve as point of contact for onsite escalated client service concerns

    + Ensure clients are scheduled properly and conflicts are resolved

    + Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals

    + Build an engaging team environment by training and coaching associates to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions

    + Lead daily team meetings and communicate essential information to tax office associates

    + Create associate work schedules and ensure accurate timekeeping and overtime management

    + Prepare tax returns, as required **Job ID:** 347637BR **Address1:** 9015 N 51st Ave **City:** Glendale **State:** Arizona **What you'll bring to the team...** **:** **_What you'll bring to the team..._**

    + Prior experience working in a customer service, shift leader, or similar role

    + Experience supervising or managing people

    + Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course

    + Annual completion of 18-hours of continuing education and ability to meet all other IRS and applicable state requirements

    + Customer-centric mindset with strong communication skills

    + Computer proficient with the ability to use MS Office

    + Demonstrated ability to work independently with minimal supervision

    + Passionate, determined, resilient under stress and a will to win attitude

    + Able to work a flexible work schedule of 40 hours per week and flexibility in work assignments based on business needs

    + HS diploma/GED or higher **_It would be even better if you also had..._**

    + 2+ years as a Tax Professional **Posting Title:** Team Leader


    Employment Type

    Full Time

  • Team Leader
    H&R Block    Glendale, AZ 85304
     Posted 23 minutes  |  0 Views    

    **349582BR**

    **Title:**

    Team Leader

    **What you'll do...** **:**

    _Are you driven by solving problems and enjoy leading people? Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests?_ H&R Block is looking for passionate **Team Leaders** to accelerate our seasonal tax business by managing a single H&R Block tax office and providing leadership to a customer-centric team of associates.

    As a **Team Leader,** you will serve as the front-line manager responsible for leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings). also act as a knowledgeable resource on tax topics and products to associates, and prepare accurate tax returns for clients, as needed. You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    **_What you'll do..._**

    + Partner with the District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement

    + Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions

    + Serve as point of contact for onsite escalated client service concerns

    + Ensure clients are scheduled properly and conflicts are resolved

    + Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals

    + Build an engaging team environment by training and coaching associates to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions

    + Lead daily team meetings and communicate essential information to tax office associates

    + Create associate work schedules and ensure accurate timekeeping and overtime management

    + Prepare tax returns, as required **Job ID:** 349582BR **Address1:** 6635 W Happy Valley Rd **City:** Glendale **State:** Arizona **What you'll bring to the team...** **:** **_What you'll bring to the team..._**

    + Prior experience working in a customer service, shift leader, or similar role

    + Experience supervising or managing people

    + Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course

    + Annual completion of 18-hours of continuing education and ability to meet all other IRS and applicable state requirements

    + Customer-centric mindset with strong communication skills

    + Computer proficient with the ability to use MS Office

    + Demonstrated ability to work independently with minimal supervision

    + Passionate, determined, resilient under stress and a will to win attitude

    + Able to work a flexible work schedule of 40 hours per week and flexibility in work assignments based on business needs

    + HS diploma/GED or higher **_It would be even better if you also had..._**

    + 2+ years as a Tax Professional **Posting Title:** Team Leader


    Employment Type

    Full Time

  • Associate Team Leader
    H&R Block    Glendale, AZ 85304
     Posted 23 minutes  |  0 Views    

    **347082BR**

    **Title:**

    Associate Team Leader

    **What you'll do...** **:**

    _Are you driven by helping people?_ H&R Block is looking to hire **Associate Team Leaders** who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an **Associate Team Leader** for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    **_What you'll do..._**

    + Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

    + Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary

    + Serve as point of contact for onsite escalated client service concerns

    + Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

    + Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

    + Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

    + Lead daily huddles and communicate essential information to office associates

    **Job ID:**

    347082BR

    **Address1:**

    4353 W Bell Rd

    **City:**

    Glendale

    **State:**

    Arizona

    **What you'll bring to the team...** **:**

    _Are you driven by helping people?_ H&R Block is looking to hire **Associate Team Leaders** who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an **Associate Team Leader** for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    **_What you'll do..._**

    + Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

    + Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary

    + Serve as point of contact for onsite escalated client service concerns

    + Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

    + Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

    + Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

    + Lead daily huddles and communicate essential information to office associates

    **Posting Title:**

    Associate Team Leader


    Employment Type

    Full Time

  • Associate Team Leader
    H&R Block    Glendale, AZ 85304
     Posted 23 minutes  |  0 Views    

    **344848BR**

    **Title:**

    Associate Team Leader

    **What you'll do...** **:**

    _Are you driven by helping people?_ H&R Block is looking to hire **Associate Team Leaders** who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an **Associate Team Leader** for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    **_What you'll do..._**

    + Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

    + Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary

    + Serve as point of contact for onsite escalated client service concerns

    + Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

    + Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

    + Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

    + Lead daily huddles and communicate essential information to office associates

    **Job ID:**

    344848BR

    **Address1:**

    5821 N 67th Ave

    **City:**

    Glendale

    **State:**

    Arizona

    **What you'll bring to the team...** **:**

    _Are you driven by helping people?_ H&R Block is looking to hire **Associate Team Leaders** who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an **Associate Team Leader** for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    **_What you'll do..._**

    + Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

    + Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary

    + Serve as point of contact for onsite escalated client service concerns

    + Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

    + Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

    + Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

    + Lead daily huddles and communicate essential information to office associates

    **Posting Title:**

    Associate Team Leader


    Employment Type

    Full Time

  • Multi-Unit Team Leader
    H&R Block    Glendale, AZ 85304
     Posted 23 minutes  |  0 Views    

    **349532BR**

    **Title:**

    Multi-Unit Team Leader

    **What you'll do...** **:**

    _Are you a passionate people leader, capable of managing multiple offices? Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests?_ H&R Block is looking for a Multi-Unit Team Leader to accelerate our seasonal tax business by managing three H&R Block offices and providing leadership to the customer-centric teams that work within them.

    As a **Multi-Unit Team Leader,** you will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings) for three tax offices. Prior tax preparation experience is not required. You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities

    **_What you'll do..._**

    + Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders

    + Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement

    + Assist the DGM in recruiting and interviewing candidates for tax office associate positions

    + Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions

    + Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

    + Lead daily team meetings and communicate essential information to tax office associates

    + Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices

    + Travel between the three offices as required

    + May prepare tax returns, as needed **Job ID:** 349532BR **Address1:** 20219 N 59th Ave **City:** Glendale **State:** Arizona **What you'll bring to the team...** **:** **_What you'll bring to the team..._**

    + People management experience, with the demonstrated ability to grow and develop associates

    + Demonstrated aptitude for growth plan execution and ability to lead towards growth culture

    + Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision

    + Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs

    + Computer proficient with the ability to use MS Office

    + Bachelor?s degree in a related field, or HS diploma with the equivalent combination of experience

    + Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) **_It would be even better if you also had..._**

    + Multi-unit people management experience in the retail, restaurant, banking, or other related industry; management of people within military service positions can also be a good fit **Posting Title:** Multi-Unit Team Leader


    Employment Type

    Full Time


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