Associate Service Manager - Scottsdale, AZ
Service & Energy Installation
Tesla participates in the E-Verify Program
BUILD THE FUTURE
Associate Service Managers are responsible for driving excellent results in
customer service and operational efficiency in our service centers.
Expectations and Responsibilities:
Service Managers must assist in the daily operations of the Service Center to
ensure the delivery excellent results and achieve goals quarter after quarter,
month after month, on all aspects of customers, people, operations, and
customers are changing the world, and it is your responsibility to exceed
their expectations of what a service experience should be. We expect you
to go above and beyond for our customers. As an Associate Service Manager,
you will coach your team to elevate their customer service approach and
assist the team in developing and implementing appropriate standards and
processes to continuously elevate the overall service experience.
+ People: Our Associate Service
Managers lead by example, and we expect you to put your team’s success
before your own. Your team will look to you to champion open
communication, active problem solving, and a positive work environment.
You must have the ability to inspire and coach your team to meet both
daily and strategic goals, and partner with the Service Manager to ensure
the development and growth of your team.
an Associate Service Manager, you must understand every aspect of your
service center’s performance, and work with our Service leaders to
increase efficiency and drive continuous improvement in all aspects of
operations. You must actively facilitate exceptional team performance and
partner with your team to identify and remove waste in operational
processes. We expect you to promote safety, efficiency, quality, and
overall excellence in all of your actions and decisions.
+ Financials: Our Associate Service
Managers are expected to understand our business, know their numbers and
ensure excellence in the center’s daily operations to achieve specific
goals in productivity, quality, output, cost as well as revenue / margin
Service Managers act in the best interest of Tesla at all times. You must have
a passion for our mission, our people, and our customers.
Technical acumen is
required – you must develop a knowledge of all Tesla products, as well as
Service systems, processes, and procedures.
approach is everything.
+ Be a leader and a
+ Love to change the status quo
and work well in high-pressure situations. Exceptional
and time management skills are essential for success.
+ Be strategic and proactive.
You must think and plan ahead to give your team the tools they need to be
+ Be self-aware, flexible and
+ Possess a rare combination of
analytical thinking, hands-on problem solving, and a customer-service
an advocate for your customers and your team. Your success depends on
+ Educational experience:
Bachelor’s degree or equivalent professional experience.
+ Professional experience:
Prior leadership experience in a service-focused industry. Automotive
expertise is not required.
+ Leadership experience:
Experience leading teams and managing a diverse group of roles and
/ operations experience: prior experience leading field, technical repair
or manufacturing teams in a fast-paced, technology-driven environment with
strong customer facing responsibilities. Experience running complex
processes using Lean or other techniques is strongly preferred.
Tesla participates in the E-Verify Program
Tesla is accelerating the world’s transition to sustainable energy. We design, manufacture, sell and service the world’s best solar technology, energy storage systems, and electric vehicles, providing customers the opportunity to generate, store and consume energy entirely sustainably.
Tesla is committed to hiring and developing top talent from around the world for any given discipline. Based in California, Tesla’s workforce spans across four continents. We work to build an inclusive environment in which all people, regardless of gender, race, religion, or background, can come to do their best work.
Our world-class teams operate with a non-conventional philosophy of inter-disciplinary collaboration. Each member of the team is expected to challenge and to be challenged, to create, and to innovate. We’re tackling the world’s most difficult and important problems—and we wouldn’t succeed without our shared passion for making the world a better place.
Learn More About Tesla
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 510-602-3960 or send an e-mail to firstname.lastname@example.org and let us know the nature of your request and your contact information.
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