**Field Services Technician 1- PHX**
**Job ID** AS20191112-113069
L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $17 billion in annual revenue, 50,000 employees and customers in more than 130 countries. L3Harris.com at https://l3harris.mergerannouncement.com/
L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customer's mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
**About L3Harris Technologies**
L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers- mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $17 billion in annual revenue, 50,000 employees and customers in more than 130 countries . L3Harris. at http://www.l3harris.com/ com at http://www.l3harris.com/
As a level one Field Service Technician, this individual must be team oriented and flexible, and actively seek to share information and assist his peers.Possesses solid communication skills, both oral and written.Demonstrates good electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly.Cross trains on products serviced in the field, and displays basic proficiency in servicing the Security and Detection Systems product lines. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.
Troubleshoots, services, installs (deploys) and repairs Trace, Checkpoint Smartlane, Whole Body Imager, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites.Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
**SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES** **INCLUDE BUT ARE NOT LIMITED TO** :
+ Responsible for meeting daily service repair needs and driving customer satisfaction at assigned sites / locations
+ Installs, repairs and maintains equipment in the field; provides customer training as required.
+ Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
+ Order, install, and return parts and manages repair parts cycle time
+ Responds to open issues and prepares formal reports to customers as necessary.
+ Ensures that tools and test equipment are properly maintained and calibrated
+ Understands product/equipment performance expectations to improve equipment up time.
+ Seeks to providetechnical support to customers and other service professionals as required.
+ Participates in site surveys and pilot programs.
+ Possesses basic technical knowledge on the companies equipment.
+ Maintains clear and concise business communication, both oral and written
+ Establishes and maintains a close relationship with senior level FST-s, Lead Technicians and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
+ Exercises every available measure to control and minimize costs.
+ Travel, overtime and work hours other than Monday-Friday may be required sometimes on short notice.
+ Comply with and ensure department compliance with Company health, safety and environmental policies.
+ Comply with all applicable export control and security regulations.
+ Other duties as required.
**EDUCATION and/or EXPERIENCE:**
+ Graduate of technical school or training in electronics engineering technology.
+ 1-3 years experience in an service environment with working knowledge of electronic systems is prefered.
+ Knowledge of electronic and mechanical assemblies as well as wiring diagrams and schematics.
+ Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
+ Team player with ability to prioritize and work under pressure in a fast-paced environment with minimal oversight. The individuals shall possess effective written and oral communication skills, strong orientation for customer focus and must have a sense of urgency to resolve customer issues. Capable of prioritizing tasks and following specified procedures.
**Background:** Must be able to pass an in depth background check (TSA eQIP) and ability to secure local airport badging.
-Must be able to lift/carry 50 lbs.
-Must be able to push/pull 200 lbs.
-Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
-Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
-Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.)
**Work environment is typically considered to bewherever the customer is located.** **Locations include but are not limited to, airports, correctional facilities, courthouses, cruise ships.**
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your résumé for this position, you understand and agree that L3Harris Technologies may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.