Vyaire Medical Tucson, AZ 85702
Senior Field Service Technician
**Help the World Breathe Easier by Collaborating with Innovative Vyaire Employees Around the World**
As a global leader in respiratory care, we know what we do enables, improves and extends lives. We are an energetic company with a long history of revolutionary products. We devise outstanding solutions that allow patients to lead ordinary lives. We believe the best way to create new value for our customers, is to become invaluable. We know a dynamic culture with diversity of thought makes this possible. Our colleagues are people who specialize in exceeding expectations, establishing last relationships and making it a priority to listen. We are dedicated to anticipating what’s next and get it done. We thrive on contributing and making a difference.
**To learn more, visit our website: www.vyaire.com**
Watch our video: https://www.youtube.com/watch?v=ZDrQoMbMRrI&feature=youtu.be
**The Impact You’ll Make in this Role**
As a Senior Field Service Technician, there is opportunity to tap into your curiosity and collaborate with some of the most innovative and a diverse group of people. How will you make an impact? By:
+ Providing field services to all Vyaire respiratory customers in a timely manner, including, but not limited to, installations, training, in-servicing, repair, preventative maintenance, calibration and sales support.
+ Maintaining an organized, proactive system of territory management, using current management reports and data provided; and accurate inventory of timely resolution following approved policies and procedures for Inventory Controls
+ Regularly interacting and providing outstanding customer service; ensure customer satisfaction is achieved when resolving customer/product issues and
+ Promoting and producing the sale of service contracts, new product sales, upgrades, parts, and billable labor revenue to meet established goals and guidelines.
+ Providing accurate and timely documentation that details field activity (FSR's), expenses, time distribution, and other information as needed. Maintaining company assets (car, tools and inventories) securely and in working order.
+ Showing an understanding of Corporate and Service Department procedures and policies, including customer complaint handling and Medical Device Reporting.
**Your Skills and Expertise**
To set up for day to day success, Vyaire is looking for candidates who have the following qualifications:
+ Minimum of an Associate Degree or equivalent military experience required and 5+ years of field service work experience.
+ Experience with medical device service, preferably with respiratory diagnostics and/or ventilation equipment repair and installation
Additional qualifications that could help lead to success even further include:
+ IT experience supporting both proprietary and standard applications with emphasis on hands on experience in Hospital EMR/Integration projects, standard applications, and sophisticated medical equipment.
+ Shown experience driving significant improvements with a team and business.
+ Willing to support and mentor more junior team members
+ Consistent record in exceeding operational targets.
+ Able to perform duties with minimal administrative errors; demonstrates standard methodologies in operational duties
+ Is adaptable to environment with constantly evolving tactical priorities and able to handle workload / time in an optimal fashion with challenging priorities.
+ Self-starter, ability to perform effectively during times of ambiguity, rapid change and growth; able to make decision in highly sophisticated situations
+ Shown ability to grow business through effective lead generation
**Essential Function Requirements:**
+ Credentialing: Employee shall secure and maintain the credentials required by Vyaire Medical and its customers. Securing those credentials may require mandatory vaccinations and other tests. (If employee is unwilling or unable to comply with any credentialing requirement because of religious or health/medical/disability related restrictions, employee must immediately advise Vyaire Medical’s Human Resources Department to discuss possible reasonable accommodations regarding those restrictions.)
+ Driving: Valid driver’s license and clean driving history
+ Location: Refer to active requisition
+ Physical Demand: Must be able to lift a minimum of 35 lbs. without limitations or constraints
**Travel: May include up to 80% of the time in territory with about 35% overnight as required**
Benefit elections are among the most important choices that we make for ourselves and our family. That is why Vyaire offers a comprehensive benefits package that includes various options to meet the needs of diverse lifestyles and financial situations.
**Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).**
El Paso, TX, Phoenix, AZ, Tucson, AZ
**We aspire to a “higher calling”** **, aligning ourselves with healthcare providers to improve the lives of those who are treated with our devices.**
Across the Ventilation, Respiratory Diagnostics and Anesthesia Delivery & Patient Monitoring market segments, we represent the largest pure-play company of our kind, with an ambitious and innovative vision for growth. We hold each other mutually accountable for the quality and reliability of our products and work together toward setting a new market standard in these categories.
**We are transforming the future of respiratory care; explore how you can be a part of it.**
We are a unified “breathing company”, with a global team that is unrivaled in the respiratory care continuum. Each of our 5,000 people worldwide is critical to achieving our shared purpose of improving the lives of those who are treated with our devices. Our people are empowered to “do the right thing” every day and always put patients first. Our market presence, breadth of product and technical expertise enable us to impact the lives of patients around the world every day.
One of our unique strengths is the diversity of our community. We want to treat each teammate fairly and provide equal employment opportunities regardless of a person’s race, color, religion, gender or gender identity, sexual orientation, age, marital status, national origin, veteran or disability status, or any other characteristic.
One of our unique strengths is the diversity of our community. We want to treat each teammate fairly and provide equal employment opportunities regardless of a person's race, color, religion, gender or gender identity, sexual orientation, age, marital status, national origin, veteran or disability status, or any other characteristic.