**Pearl Interactive Network is seeking to hire a Remote Bilingual Communications Specialist.**

The **Communications Specialist** is responsible for answering incoming phone calls from consumers and providing knowledgeable responses to inquiries in a courteous and professional manner. The Communications Specialist is also responsible for assisting callers with filling out questionnaires and submitting the questionnaires electronically for processing. Applicant must reside in the Houston, TX area.

**Why choose Pearl Interactive Network?**

Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, we take pride in our hiring preference for individuals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.

**Pearl offers a Competitive Compensation and Benefits package to include:**

+ Rate: $19.76 per hour + $4.57 towards Health and Wellness benefits

+ Medical, Dental, Vision, and Life Insurance

+ Paid time off, Paid holidays

+ 401K eligibility

+ Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

**Operating Hours:** 8:45 am - 5:15 pm EST, Monday - Friday

**Location:** Houston, TX

**Technical Equipment, and Remote Office Requirements:**

1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. **Test your network at speed.cloudflare.com to verify before you apply.**

2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.

3. Private and secure workspace within your home. Away from noise and distractions.

4. Computer equipment, monitor(s), and headset provided.

**Job Duties:**

+ Answer incoming phone calls from consumers.

+ Respond promptly to customer inquiries.

+ Capture call information and summarize the nature of the call.

+ Retrieve and transcribe voicemails from consumers.

+ Provide additional information from the website and provide information to assist consumers.

+ Contribute to team effort by accomplishing related results as needed.

+ Communicate and coordinate with colleagues as necessary.

+ Maintain a positive, empathetic, and professional attitude toward customers at all times.

+ Ensure customer satisfaction and provide professional customer support.

+ Perform other related tasks as assigned.

**Job Requirements:**

+ High School diploma or equivalent required

+ Must be Bilingual (English and Spanish)

+ Minimum 6 months of customer service, secretarial, and/or telemarketing experience required or equivalent military experience

+ Excellent verbal/written communication and interpersonal skills

+ Marketing communication skills including writing and composition of marketing materials

+ Strong experience and working knowledge of Excel, PowerPoint, and Word

+ Prioritize tasks appropriately

+ Work independently and under tight deadlines

+ Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation.

_The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary._

**Background Investigation, Drug Screening, and Skills Assessment Required**

**Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.**