Description: Best Western is looking for a Desktop Team Lead for their HQ in North PHX. 6-month ongoing contract (high possibility to convert FTE as we've seen historically). Needs 4-5+ years of Desktop exp. Needs the ability to lead a team of support agents. Networks transmitting Voice/Data/Fax and LAN/WAN communications and experience with enterprise-level call volumes such as 35+ calls a day. More info about the role will be provided over the phone.

Experience/Education/Skills:

• Minimum 4 years related experience in desktop role.

• Associates Degree in Computer Science, Data Processing or related field or an equivalent combination of education and experience.

• May require, A+, Net+, two Microsoft (MCP), CCNA, MCSE/MCSA or other certifications

• Advanced proficiency in Microsoft Office Suite.

• May require technical skills in any combination of Networks transmitting Voice/Data/Fax, LAN/WAN communications, TCP/IP, and a working knowledge of telecommunications or other information systems equipment

• Strong customer service skills.

Accountability/Leadership/Knowledge/Relationship Management/Problem Solving

• Provides guidance and work direction to others. Works under general supervision and exercises some independent judgment/discretion.

• Sound knowledge of relevant policies, procedures and guidelines specific to the job.

• Sound technical know-how to meet job standards.

• Strong verbal and interpersonal skills with ability to interface with both internal and external customers and departments to coordinate information and resolve problems.

• Strong customer service and follow-up skills.

• Applies experience to troubleshoot and resolve non-routine problems in area of specialty.

• Understands process and workflow.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.