The HCBS Care Coordinator provides case management to an assigned caseload of members to ensure best practices, quality of care, and effective communication. The Care Coordinator is expected to carry themselves in a positive manner when representing United Cerebral Palsy of Central Arizona. The Care Coordinator assists the Program Manager in the overall administration of the program.

Essential Functions

Ensure services are according to UCP’s mission, vision, and value statements.
Demonstrates an understanding of members’ served rights, protection, and safety.
Must be able to use their personal vehicle for member visits, meetings, and trainings as required by DDD requirements.
Act as liaison between families, UCP, and direct care staff to ensure quality service delivery and continuity of service. Reports to HCBS Supervisor any issues families or Direct Care Workers may have.
· Provide QA monitoring as specified by DDD requirements. This includes 90-day ATC monitoring, staff supervision, and any home visits needed per DDD regulations.
· Prepare and attend PCSP meetings, including participation in the development of the PCSP Plan, writing outcomes, and teaching strategies with input from the member and family. Ensure PCSP documentation is sent to DDD and Family/guardian.
· Follow up with the DDD support coordinator or family to confirm the PCSP meeting schedule.
· Attend PCSP meetings in person.
· Monitor implementation and accurate completion of member’s PCSP outcomes according to individual’s support plan.
Assure completion of all intake and outtake materials. Provides information regarding programming to families and providers on every level.
· Demonstrate knowledge of contractual, legal, and regulatory requirements.
· Monitor the maintenance of department operations to achieve compliance according to agency and department policies and procedures, DDD monitoring, OLCR Certification, and state and federal licensing, standards, and regulations.
Ensure members’ files and records are following agency policies, procedures, and state regulations. Members’ information is scanned into the web-based software system, create and maintain hard files of members’ information are.
When notified of any staff or member health and safety issues/concerns immediately take action, report, and document any reported health and/or safety issues including but not limited to, basic first aid, serious injuries/illnesses, emergency situations, hospitalizations, and complete reports and notify appropriate personnel (Manager, Director, HR, etc.) as necessary.
Report suspected or alleged abuse or neglect as required by UCP policy, DDD, and state law.
· As necessary, complete, process, and report incident/accident reports accurately, within timelines established in the agency, department, and DDD policies and procedures.
Protect and maintain the confidentiality of member information and documentation in accordance with UCP policy, HIPAA, and state and federal law.
Review and ensure accurate record keeping (monthly outcome reports, surveys, travel time timesheet, program reports, mileage logs, attendance sheets, toileting charts, medication records, skin integrity logs, ATC monitoring reports, Personal Care task analysis checklist, seizure record, training timesheet, etc.) within established timelines.
Monitor that medication is properly administered and recorded in accordance with law and as prescribed by licensed medical professionals and according to UCP medication training.
Review completed habilitation outcomes for accuracy, ensuring teaching strategies and data collection is accurate and processed to DDD within timelines.
Train Providers on proper HAB teaching strategies to include goal setting and steps to attain goals using percentages to obtain mastery.
Document provider competency on their teaching strategies.
Support Providers in finding resources for members.
Communicate with DDD Support Coordinator to update authorization for payment.
Update the billing software system with a current member and staff information.
As requested, may serve as a backup for the HCBS Manager and Supervisor.
Provide coverage for the DCW to prevent gap in services.
Perform other related duties as assigned.

Qualifications

Minimum
· Associate’s degree in a Social Service or related field and/or 2 years or more of verifiable experience working with individuals who are developmentally or physically disabled.
· Must have two years of verifiable supervisory experience
· Bilingual in Spanish preferred but not required.
· Current knowledge of Arizona DDD regulations and procedures.
· Must be able to function independently and have time management, be moderately proficient in industry and UCP time reporting software and designated program software, demonstrate solid organizing and planning, and provide excellent Customer Service
Key Competencies:
Professionalism
Customer service
Information management
Solid organizing and planning
Attention to detail
Key Requirements:
Must meet agency licensure requirements for fingerprinting, CPR and first aid.
Must maintain clean driving record and auto insurance.
Must be proficient in industry and UCP time reporting software. Also must be moderately proficient using Microsoft Word, Excel, Power point, and Outlook
UCP of Central Arizona is committed to fostering, cultivating and preserving a culture of diversity and inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and UCP’s achievement as well. UCP of Central Arizona is a Equal Opportunity Employer.