**About this role:**

Wells Fargo is seeking a Head of Enterprise Internal Fraud Program & Monitoring Quality Assurance, Executive Director. This role will report directly to the Head of Enterprise Internal Fraud. This position is accountable to independently monitor, assess, and measure the quality and effectiveness of the Internal Fraud framework execution. Execution includes all activities within Enterprise Internal Fraud as well as partners, including monitoring, reporting, analysis & insights, analytics, governance, and strategy.

The quality assurance leader is accountable to design, implement, and execute the quality assurance program, ensuring that processes are followed as defined by procedures, and controls are adhered to. The leader will be accountable to design, implement, and maintain a clearly established dispute process, allowing challenge when there is disagreement to enable appropriate resolution protocols. Additionally, staff performance (productivity), forecasting and scorecards will be expected where appropriate. This leader will implement and provide updates informing leadership, partners including IRM, audit and regulators about the adherence of our program and identify trends, opportunities, and issues. This position leads a team of senior professionals, where collectively, the group is responsible for the multifaceted quality assurance program.

**In this role, you will:**

+ Identify and recommend opportunities for process improvement, risk mitigation, and control strategies

+ Develop policies and procedures

+ Execute a variety of programs, services, initiatives, protocols, and deliverables that are moderate to high-risk within scope of responsibility

+ Collaborate with and influence all levels of professionals, including senior managers

+ Engage and influence business heads, regulators, control management, risk, legal, and audit partners to successfully ensure appropriate management of business risk

+ Develop and guide a culture of talent development to meet business objectives

+ Monitor control effectiveness and business group/enterprise function issues

+ Manage the Enterprise Internal Fraud Roadmap

+ Maintain the Enterprise Internal Fraud Detection Strategy Library of rules and performance

+ Manage a portfolio of issues owned by Enterprise Internal Fraud, review processes, provide monthly issue deep dive, manage monthly all team meetings, access management, records management, SharePoint and share drive administration

+ Assess the Enterprise Internal Fraud Program Strategy & Governance organization's implemented corporate-wide framework

+ Assess the Enterprise Internal Fraud Detection Operations Organization to confirm the decision outcomes are accurate and that documentation adheres to their procedures, including controls

+ Assess the Enterprise Internal Fraud Detection Analytics Organization efforts to ensure that are adhering to their procedures, including controls

+ Assess the Enterprise Internal Fraud Insights & Analysis Organization effort to ensure that they are adhering to their procedures, including controls

+ Assess Enterprise Internal Fraud accountabilities that cross multiple teams to ensure appropriate linkage

+ Assess of the end-to-end Internal Fraud Detection Strategy Control and Shared Control Request process

+ Identify and remediate governance opportunities with procedures, job aids, training materials, etc.

+ Develop, implement, and monitor insightful reporting to measure and evidence program results

+ Develop and maintain consistent enterprise and business procedures, desktop, control procedures and KRI/KPI governance

+ Directly interact and engage with independent risk management, audit, regulators, and peer groups

+ Manage the efforts of employees both on and offshore

**Required Qualifications:**

+ 6+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 3+ years of management experience

**Desired Qualifications:**

+ Experience with identifying and recommending opportunities for process improvement, risk mitigation, and control strategies

+ The ability to collaborate with and influence all levels of professionals, including senior managers

+ Knowledge and understanding of audit and regulatory compliance

+ Knowledge and understanding of Quality Assurance (QA) development and implementation of testing practices/processes

+ Experience analyzing data for quality assurance and project requirements

+ Experience with evaluating existing frameworks to assess, monitor and report on risk

+ Experience with monitoring control effectiveness

+ The ability to develop, implement and monitor insightful reporting to measure and evidence program results

+ Experience with developing business and control procedures that will be used my multiple groups

+ Knowledge and understanding of dispute and resolution processes

+ Knowledge and understanding of KRI/KPI governance

+ Experience engaging with risk management, audit, and regulators

+ Performance management experience

+ Experience with providing updates to leadership, partners, audit, and regulators

**Job Expectations:**

+ This position may be located at one the posted sites listed below and will work in a hybrid model. Other locations will not be considered.

+ This position may travel quarterly

**Location:**

+ 2850 S Price Rd, Chandler AZ

+ 800 S Jordan Creek Pkwy, West Des Moines IA

+ 1525 W W T Harris Blvd, Charlotte NC

+ 401 S Tryon St, Charlotte, NC

+ 250 E John Carpenter Fwy, Irving, TX

+ 7711 Plantation Rd, Roanoke, VA

+ 2200 Concord Pike, Wilmington, DE

**Posting End Date:**

27 Mar 2024

***Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Company:** WELLS FARGO BANK

**Req Number:** R-352253-2

**Updated:** Thu Mar 21 00:00:00 UTC 2024

**Location:** CHANDLER,Arizona