**The Opportunity**

Delaware North Parks and Resorts is hiring an Assistant Front Office Manager to join our team at Yavapai Hotel in Grand Canyon, Arizona. In this exciting location, you will never have a dull day on the job. As an Assistant Front Office Manager, you will be working closely with the General Manager to ensure effective overall operations of the front desk operations. You will be responsible for the management of all aspects of the front desk and night auditing.

This role comes with housing.

**Pay**

Minimum – Anticipated Maximum Base Salary: $40100 - $54100 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

**Benefits**

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

+ Medical, dental, and vision insurance

+ 401(k) with up to 4% company match

+ Annual performance bonus based on level, as well as individual, company, and location performance

+ Paid vacation days and holidays

+ Paid parental bonding leave

+ Tuition and/or professional certification reimbursement

+ Generous friends-and-family discounts at many of our hotels and resorts

**Responsibilities**

+ Keep all front office software and hardware systems up and running, directing team members and coordinate the activities of the front desk and supervise front desk team members with scheduling, training, assigning, and directing work, appraising performance

+ Reviewing operating sales reports to determine necessary changes to the operations, and coordinate with support managers for compliance of policies, merchandise mix, and inventory

+ Analyze and organize operations and procedures, to ensure operations are following company policies and programs

+ Provide all front desk guest relations, including addressing guest and team member complaints, resolving issues, and responding to guest inquiries

+ Reconcile all monthly OTA and direct bill accounts

**Qualifications**

+ Minimum 2 years front office or hotel supervisory experience required.

+ Commitment to guest service excellence

+ Training experience is strongly preferred.

+ Written and verbal communication with team members, creating a positive work environment, demonstrating initiative, leadership, and team-building skills

+ Ability to manage their own time as well as the time of others

+ Must be able to work varied hours between 6:30am - 11pm with weekends and holidays as needed.

**Shift Details**

Day shift

Evening shift

On call

Overnight

Holidays

**Who We Are**

Delaware North's operations in Grand Canyon National Park offer the opportunity to experience living and working in one of the natural wonders of the world. We provide a variety of employee housing options including shared trailers, apartments, dorm rooms, and houses, with amenities including a community center, free internet, workout, and recreational equipment. We also offer team member food and retail discounts.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.