Overview Full-Time, Days 8:30am Start Time Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 14,000 team members, 3,700 affiliated providers and hundreds of volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary Ensures that an account is established for every scheduled infusion patient. Obtains complete and accurate patient demographics, verifies insurance eligibility and benefits and verifies information with the patient or representative. Calculates and provides out of pocket liability for planned services and prepares Medicare required documentation as necessary. Delivers excellent customer service via phone, email, or video encounters with patients. Collaborates with other parties or departments as needed. Maintains a minimum accuracy rate on reviewed accounts as defined by departmental standards. This is a work from home position that may require staff to commute to NSSC for staff meetings and for staff training. Staff are required to train/work from NSSC for the initial 6 months to 1 year as necessary to become proficient. Creates and/or updates hospital account. Obtains and enters hospital information system required patient demographics and insurance information in a timely manner after service is scheduled. Verifies patients’ insurance coverage, eligibility, and Point of Service financial obligation for all scheduled services, and documents the system in detail. Adheres to all third party payer requirements for both government and commercial payers. Determines insurance eligibility and coverage. Communicates current Medicare requirements, HIPAA compliance and reimbursement criteria. Collaborates with Medicaid vendor for those patients with no insurance or secondary/supplemental insurance. Contacts patients to verify demographic information and perform financial counseling prior to time of service. Collects patient responsibility due, provides information on payment plans and financial assistance as necessary. Follows department and network policies concerning discounts, package rates and basic financial assistance. Qualifications Education High School Diploma or GED Required Experience 1 year in healthcare field including medical office insurance/front desk, hospital registration, hospital business office (billing or collections) Required