**JOB SUMMARY**

Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Clean and maintain recreational equipment and supplies. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

**CORE WORK ACTIVITIES**

+ Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

+ Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

+ Speak with others using clear and professional language; answer telephones using appropriate etiquette.

+ Develop and maintain positive working relationships with others; support team to reach common goals.

+ Process payments for rental equipment, recreation activities, facility rentals, or retail sales.

+ Comply with quality assurance expectations and standards.

+ Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 25 pounds; stand, sit, or walk for an extended period of time.

+ Attention to customer service with a professional and pleasant personality.

+ Available to work a flexible schedule including evenings, weekends, and holidays.

+ Perform other reasonable job duties as requested.