Summary Explore a new career with the BLM - where our people are our greatest natural resource. This position is located in Phoenix, Arizona. Information about Phoenix, Arizona and the surrounding area can be found at Phoenix, AZ We expect to fill 1 vacancy at this time; however, additional positions may be filled from this announcement if they become available. BLM may use certain incentives, currently offered by the Federal government, to attract high quality applicants. Responsibilities Responsible for providing mission critical information technology (IT) and telecommunications support in areas of customer support, system administration, data management, operating systems, and security for an interagency communication center (ICC). Responsible for administering and/or maintaining law enforcement sensitive information systems supporting law enforcement agencies nation-wide. Continuously assessing IT activities through detailed reviews of existing policy, developing and interpreting policy for IT systems, and serving as liaison to multiple functional users for all technical aspects of the ICC. Responsible for supporting and responding to critical outages and other needs related to mission essential systems utilized in a 24 hours a day, 7 days a week, 365 days a year ICC. Responsible for diagnosing and/or troubleshooting problem areas specific to computer aided dispatch (CAD) operations, digital audio recorder systems, network, radio and data management. Responsible for keeping network diagrams up to date, maintaining listing of all authorized equipment for assigned programs, performing annual inventories, and developing and maintaining system documentation. Requirements Conditions of Employment Qualifications Selective Placement Factors: This position requires a special qualification that has been determined to be essential to perform the duties and will be used as a screen out element. Those who do not provide evidence they possess the following selective factor(s) will be rated not qualified: This position requires being on-call and regularly working after-hours (nights, weekends, and holidays), including unscheduled hours, to support mission critical functions and respond to outages. In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience. BASIC REQUIREMENTS: Individuals can meet the basic requirements through two ways either Education or Experience. Education: GS-9: Master's degree or equivalent or 2 full years of progressively higher-level graduate education in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-11: Ph.D. or equivalent or 3 full years of progressively higher level graduate education in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. -OR- Experience: Individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Information Technology (IT)-related experience demonstrating each of the following competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Applicant's MUST have Specialized Experience: SPECIALIZED EXPERIENCE QUALIFICATION REQUIREMENTS: Specialized Experience Requirement- GS-2210-9 level: You must possess one (1) full year of specialized experience at or equivalent to the GS-2210-7 level that is equivalent in difficulty and complexity as indicated by the following examples: demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as typically is the case in development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; Planning the sequence of actions necessary to accomplish the assignment; and Personal responsibility for at least a segment of the overall project. Specialized Experience Requirement- GS-2210-11 level: You must possess one (1) full year of specialized experience at or equivalent to the GS-2210-9 level that is equivalent in difficulty and complexity as indicated by the following examples: demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. Experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; Planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and Adaptation of guidelines or precedents to the needs of the assignment. -OR- Educational Substitute for Specialized Experience: GS-9 (or equivalent) Master's degree or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-11 (or equivalent) Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements by the closing date of the announcement. Physical Demands: The position requires that the incumbent work some long periods and under conditions of intense concentration. Stress may be experienced on a regular basis in attempting to respond to conflicting objectives and working against tight deadlines with limited resources. Lifting and moving of computer or data communication equipment and supplies to set up may be required up to 70 pounds. Although the work is sedentary and performed in an office environment, the incumbent may occasionally be required to visit remote locations to support details or operations. Therefore, the incumbent must also be able to withstand working in remote conditions that could involve excessive cold or hot temperatures in a variety of climates. Work Environment: Work is performed primarily in an office environment with occasional travel to various meetings at offices or other communication/dispatch centers. Incumbent may occasionally work in remote locations (supporting law enforcement details or operations), other offices and states to provide technical assistance as required. The incumbent may also be required to use protective safety equipment, travel by commercial aircraft or as a passenger in a vehicle, and/or operate all-terrain vehicles (ATVs) to visit sites. Education If using education to qualify, you must submit copies of all transcripts or a list of college courses that include hours and grades from an accredited U.S. college/university. See Required Documents section for more information. Additional Information DOI uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Career Transition Assistance Plan (CTAP)/lnteragency Career Transition Assistance Program (ICTAP): These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well qualified for the position with a score of 85 or above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information: CTAP or ICTAP Males born after 12/31/59 must be registered for Selective Service This is a Bargaining Unit position. Travel and relocation expenses will not be paid by the Department of the Interior. Any travel, transportation and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee. The official worksite for the selectee is the duty station identified in this vacancy announcement. The selectee will typically report to this duty location on a regular and recurring weekly basis. The selectee may be allowed to telework with supervisor approval. This announcement is being advertised concurrently under number AZMP24-12351338-CVS, for status candidates and special hiring authority eligible. You must apply to each announcement separately if you wish to be considered under both recruitment methods. Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. If eligible and qualified, you may be offered a recruitment or relocation incentive. The decision to offer an incentive will be made on a case-by-case basis and is neither promised nor guaranteed. For information visit: Recruitment Incentive or Relocation Incentive or Student Loan Repayment. Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable\_Accommodations\_for\_USA\_Hire