Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. We are looking for a Quality Managment System Program Manager to join our team. By

blending modern analytics capabilities with business strategy, you will help influence the core

infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365,

Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and

professional development of all employees and offers training and opportunities including Career

Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

The CO+I, Datacenter business, is looking to fill the role of Quality Management System Program

Manager. The CO+I Supply Chain organization is responsible for delivering Datacenter Quality for

Microsoft’s cloud business. We have a portfolio of complex, multi-disciplinary suppliers providing

infrastructure comprised of a large global portfolio of more than 100 datacenters and 1 million servers.

Our foundation is built upon and managed by a team of subject matter experts working to support

equipment and services for more than 1 billion customers and 20 million businesses in over 90 countries

worldwide.

With environmental sustainability and optimization at the forefront of our Data Center design and

operations, we continue to grow and evolve as we meet the ever-changing business demands that make

Microsoft a world-class cloud provider. Do you want to empower billions across the world? Come and

join us in CO+I and be at the forefront of the action! Come help us build the best Cloud on the planet!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

**Responsibilities**

This role will be at the forefront of developing and implementing cohesive (Quality Management System) QMS through the integration

of existing tools and processes within the Global Supply Chain Quality organization. The role requires a

deep understanding of quality processes including supplier onboarding auditing and document control

along with the capability to implement functional development of the system by leveraging technology to

streamline workflows, enhance compliance, and improve visibility to quality metrics overall. The

candidate will be proactive and collaborative, with a passion for quality, digitization, and process

optimization.

Quality Management:

• Develop and maintain comprehensive process maps that connect various systems and

tools to ensure a streamlined and integrated approach to quality management

• Responsible for the creation, implementation, and revision control of Quality documented

information.

• Collaborate with cross functional teams to capture current processes, identify bottlenecks,

and implement solutions that enhance efficiency and compliance.

• Lead the digitization of quality processes, leveraging tools such as Power Automate to

produce workflows and reduce manual effort.

• Ensure the QMS aligns with ISO 9001 standards and other relevant international codes to

facilitate compliance and continuous improvement.

• Support supplier onboarding and auditing processes, ensuring our suppliers meet quality

standards and tool utilization targets.

• Provide training and support to team members on quality management systems,

fostering an enhanced culture of quality and continuous improvement

Other

+ Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

**Qualifications**

**Required/Minimum Qualifications:**

+ Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

+ OR equivalent experience.

+ 2+ years experience managing cross-functional and/or cross-team projects .

+ 2+ years of experience in Quality, Supply Chain, Project management, or related organization, with at least 2 years in a QMS deployment/improvement.

+ 1 year + experience in Dataverse and/or data warehouses, Fabric, or similar.

**Other Requirements:**

+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

**Additional or Preferred Qualifications**

+ Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development

+ OR equivalent experience.

+ Demonstrated experience in digitization of processes and workflow automation.

+ 6+ years experience managing cross-functional and/or cross-team projects.

+ Knowledge of datacenter industry and experience managing a variety of quality systems

+ Ability to develop and implement quality protocols for strategic roadmaps, project tollgates,

+ Supplier Quality processes, Auditing, or inspection of hardware experience

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until April 22, 2024.

\#COICareers

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .