Location:

2727 N CENTRAL AVE, PHOENIX, Arizona 85036 United States of America

Process Improvement Business Analyst (Operations)

Process Improvement Business Analysts partner with business unit stakeholders and technical staff to identify and document business system solutions for changes to business processes, policies, and information systems. This individual will document business requirements, evaluate the effectiveness of business processes and offer recommendations for improvement. Improvements can encompass company-wide scenarios or specific operations level processes. Business Analysts work closely with operational business units and IT to ensure alignment with overall management strategy. This will include significant responsibility for detailed development, analysis, and re-engineering of processes with a focus on standard operating procedures. As a member of the Business Process Management Team, Business Analysts work together to ensure standardized requirements management across multiple IT groups. The ideal candidate will have a strong background in process analysis and improvement methodologies, with a passion for optimizing business operations. As a Business Analyst, you will play a pivotal role in identifying inefficiencies, analyzing processes, and implementing improvements to enhance organizational effectiveness and efficiency.

Responsibilities Include:

+ Process Analysis: Conduct thorough analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.

+ Data Gathering: Collect and analyze data related to process performance, including cycle times, resource utilization, and quality metrics.

+ Stakeholder Engagement: Collaborate with cross-functional teams and stakeholders to gather requirements, understand business needs, prioritize improvement initiatives, develop specifications, assist in documenting new processes and procedures, facilitate testing, training and user acceptance. Communicate analysis results and make recommendations to business partners and technology team partners. Document Requirements and Map future state workflows as required

+ Process Modeling: Develop detailed process maps, flowcharts, and diagrams to document current state and future state processes. Define and document user business requirements. Facilitate data collection, quantitative and qualitative analysis, process mapping, root cause problem solving, and solution design.

+ Root Cause Analysis: Identify root causes of process issues and develop recommendations for corrective actions.

+ Performance Metrics: Define and track key performance indicators (KPI’s) to measure the effectiveness of process improvements and ensure alignment with organizational goals.

+ Change Management: Support the implementation of process improvements by facilitating change management activities, including communication, training, and stakeholder engagement.

+ Continuous Improvement: Drive a culture of continuous improvement by proactively seeking opportunities to streamline processes and enhance operational efficiency.

+ Quality Assurance: Ensure compliance with relevant regulations, standards, and best practices, and participate in audits and quality assurance activities as needed.

Preferred Requirements:

+ Bachelor’s degree in business administration, Engineering, Information Technology, or a related field.

+ Proven experience (1-3 years) as a Business Analyst or in a similar role, preferably in a process improvement environment. College education may be considered in lieu of experience.

+ Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

+ Proficiency in process modeling and analysis techniques, such as BPMN, Lean Six Sigma, or other process improvement methodologies.

+ Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

+ Ability to manage multiple projects simultaneously and meet deadlines.

+ Experience with process automation tools and technologies is a plus.

+ Experience with Microsoft Office 365 (Excel, Word, PowerPoint, Outlook, Teams, OneDrive and OneNote) preferred.

+ Certification in Business Process Management (BPM), Lean Six Sigma, or related field is desirable.

+ Prior credit card payment file processing and/or payment customer service experience preferred.

+ Basic understanding of SFTP and file management processes is a plus.

+ Ability to clearly describe end-to-end business processes with the key integration points and work cross-functionally within the organization.

+ Strong partnering, problem solving and interpersonal skills.

+ Strong oral and written communication skills.

+ Strong customer focus.

Work Status

Full-Time

U-Haul Offers:

+ Full Medical coverage

+ Prescription plans

+ Dental & Vision Plans

+ New indoor fitness gym

+ Gym Reimbursement Program

+ Registered Dietitian Program

+ Weight Watchers

+ Onsite medical clinic for you and your family

+ Career stability

+ Opportunities for advancement

+ Valuable on-the-job training

+ Tuition reimbursement program

+ Free online courses for personal and professional development at U-Haul University®

+ Business and travel insurance

+ You Matter Employee Assistance Program

+ Paid holidays, vacation, and sick days

+ Employee Stock Ownership Plan (ESOP)

+ 401(k) Savings Plan

+ Life insurance

+ Critical Illness/Group Accident

+ 24-hour physician available for kids

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Mindset App Program

+ Discounts on cell phone plans, hotels, and more

+ LifeLock Identity Theft

+ Savvy consumer wellness programs - from health care tips to financial wellness

+ Dave Ramsey’s SmartDollar Program

+ U-Haul Federal Credit Union

+ Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.