Job Summary:

The Insurance Operations Associate Team Lead l is responsible for providing leadership and supervision to insurance operations team by delegating workload, monitoring and managing direct reports, collaborating with team management and guiding achievement of quality and productivity standards within area of responsibility

Key Responsibilities:

+ Support insurance operations management team by overseeing completion of delegated tasks, distributing production and quality reports to individual team members and assisting with workflows as required to ensure accurate and timely processing of insurance-related documentation

+ Coach and develop team leads’ by supervising managerial responsibilities and providing advice and direction to ensure a cohesive and effective approach to department leadership and guidance

+ Guide delivery of accurate and efficient processing services by conducting regular quality checks, tracking contributions of team members, monitoring adherence to established guidelines and collaborating with team management to recommend improvements and share feedback on effectiveness of insurance servicing operations.

+ Guide and mentor direct reports within area of responsibility by encouraging adherence to service expectations, collaborating with management to develop performance evaluations and promoting best practices to ensure effectiveness and achievement of department standards

+ Leverage subject matter expertise by utilizing comprehensive knowledge of processes, queues and client-specific procedures to support multiple workflows and resolve complex, escalated processing issues

+ Supervise daily operations of team by coordinating and communicating employee tasks, measuring performance and providing feedback to achieve high productivity and meet service level expectations

+ Monitor and track team productivity against established metrics to measure success and provide leaders with actionable information

Supervisory Responsibilities:

This job does have supervisory duties

Preferred Qualifications:

Education and Experience

+ Bachelor’s Degree or equivalent experience

+ 2 or more years of related experience

Certificates, Licenses, Registrations

+ None

Functional Skills

+ Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

+ Ability and understanding of documentation processing systems, tools and technologies; knowledge of rules-based processing workflows

+ Ability to facilitate discussions and manage and resolve conflict to reconcile differences among others and between self and others

+ Ability to manage expenditures to budget

+ Ability to coach others by sharing knowledge and advice; provide useful feedback and contribute to performance reviews

+ Effective verbal and written communication skills

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National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $xx - $xx and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.