Preferred Single Process Inventory (SPI) - Business Control Manager

Jersey City, New Jersey;Chandler, Arizona; Pennington, New Jersey; Jacksonville, Florida

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

**The Preferred Single Process Inventory (SPI) team** partners with the Front-Line Unit (FLU), Business Controls, Risk, Audit, and other partners across the organization to ensure the management of the SPI inventory is in adherence to the enterprise standards and drives comprehensive and consistent approach to process modeling and process enrichment. Below are the key responsibilities for the Preferred SPI team:

• Lead Process Owners (POs)/Process Delegates through new process design and enrichment

• Create and maintain SPI documentation (processes, risks, controls, metrics) within enterprise applications (Process Owner Portal (POP) and Key Measures/ORCIT)

• Work with Process Owners, Compliance/Risk, and Business Controls partners to respond and remediate process challenges raised by Global Compliance and Operational Risk (GCOR) within established SLA

• Support remediation for SPI related audit issues

• Support ongoing enterprise requirements for SPI & ensure SPI deliverables are completed on time

• Partner with Process Owners to ensure SPI documentation adheres to requirement changes within the Process Owner Portal (POP)

**Required Qualifications:**

• 5+ years process engineer, process design, risk management, or business control experience

• Experience working with the Single Process Inventory and Process Owner Portal

• Proven ability to document process flows, including activities, risks, control, metrics

• Knowledgeable with Enterprise Process Management Policy and Standard

• Executive communication skills with strong facilitation and verbal / written communication skills

**Desired Qualifications:**

• Consumer Investments and/or Consumer Banking experience and knowledge of our business processes

• Ability to build partnerships and skillfully influence others; resolve conflict with minimal noise with strong awareness of when to escalate to manager

• Must be flexible and have experience working in a fast-paced environment

• Strong presentation skills

• Track record of innovative thinking Consumer Investments and/or Consumer Banking experience and knowledge of their business processes

• Ability to build partnerships and skillfully influence others; resolve conflict with minimal noise with strong awareness of when to escalate to manager

• Must be flexible and have experience working in a fast-paced environment

• Strong presentation skills

• Track record of innovative thinking

**Enterprise Job Description:**

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

**Responsibilities:**

+ Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

+ Performs monitoring and testing of controls, identifying issues and control improvements for remediation

+ Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

+ Manages the performance and productivity of team members that conduct quality inspection reviews

+ Ensures timely execution of QA activities including control execution, case management, and results reporting

+ Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

+ Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

**Additional Skills Used:**

+ Controls Management

+ Oral Communications

+ Risk Management

+ Stakeholder Management

+ Strategy Planning and Development

+ Continuous Improvement

+ Drives Engagement

+ Influence

+ Strategic Thinking

+ Talent Development

+ Data and Trend Analysis

+ Decision Making

+ Monitoring, Surveillance, and Testing

+ Problem Solving

+ Quality Assurance

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .