Inbound Call Center Specialist

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Job Description

Come Grow With Us

*Must live in or near Maricopa County, AZ

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Grand Canyon Education's Student Contact Center is currently seeking a full-time Inbound Call Center Specialists to assist with answering main toll-free numbers and calls from specialized groups and provide elite service and support for all internal and external customers. The contact center hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m. and selected candidates will work a 40 hour per week.

While this position is a Phoenix, AZ based role, we are in a remote status at this time. There may be department meetings or trainings that require in-person attendance.

As an Inbound Call Center Specialist, a typical week might include the following:

+ Answers, screen, and route calls from students, prospective students and personnel in a timely and accurate manner.

+ Enter potential student inquiries into inquiry management database with high quality and attention to detail.

+ Conduct Live Chat conversations with students and prospective students by responding with professional and accurate responses.

+ Exhibit a positive, friendly, and outgoing demeanor.

+ Strong multitasking skills and ability to navigate in multiple systems. Exhibit strong multi-tasking skills; navigate through various systems and applications in a timely and effective manner

+ Possess a level of communication skills to accurately collect, relay and track information is necessary. Employ reasoning proficiencies to accurately collect, relay and track information as necessary.

+ Must be dependable, punctual, and customer service oriented. Must be dependable and punctual adhering to schedule; start time, breaks, and lunch to ensure service level is maintained and enhance availability.

+ Display strong communication skills; aptitude to demonstrate empathy, active listening skills, and clear and concise dialog.

+ Maintain contact center quality standards; effective call control, verbiage, routing, and customer service to establish meeting or exceeding metrics.

+ Other duties as assigned.

The role might be right for you if you have:

+ High School degree required.

+ 1-3 years customer service experience within a call center environment.

+ Ability to type 20 wpm while interacting with callers and system-based tools.

+ Basic knowledge of Microsoft Office suite.

+ Strong multitasking skills and ability to navigate in multiple systems.

+ Possess a level of communication skills to accurately collect, relay and track information is necessary.

+ The ideal candidate will exhibit a positive, friendly and outgoing demeanor. Must be dependable, punctual, and customer service oriented.

+ Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

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What we’ll offer in return:

+ A career where your work makes a difference in students’ lives.

+ Opportunity to work from home

+ Ongoing professional development and growth.

+ Outstanding benefits and work perks.

+ Generous PTO starting at 20 business day per year, 11.5 paid Holidays, and Tuition Benefits.

+ Collaborative and supportive work environment...and more!

Compensation is dependent on experience.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCE/job/AZ-Phoenix/Inbound-Call-Center-Specialist\_R000054480)

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