**Why USAA?**

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

**The Opportunity**

As a dedicated Business Operations Analyst – Intermediate Level, you will focus on enhancing Member Channel/Analytical data through rigorous analytics and ensuring high standards of data quality. The role involves interpreting complex data to identify trends, inefficiencies, and opportunities for improvement to enhance data quality and effectiveness. The candidate will need to possess strong analytical skills, experience with data visualization techniques, and a keen eye for detail to identify and maintain the integrity of member channel data. The job also requires collaboration with cross-functional teams to implement information management and data-driven strategies that boost operational performance. Additionally, effective communication skills are essential to translate data insights into actionable business recommendations.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance **is** **available** for this position.

**What you'll do:**

+ Drives implementation of moderately to highly complex work efforts, typically requiring confidentiality and enterprise-level visibility within a program to achieve strategic business goals and operational objectives.

+ Works closely with cross-functional teams and resources to achieve work efforts and milestones within established timeframes and program guidelines.

+ Manages risk by using established risk management practices to address execution challenges associated with quality, schedule, and costs, in adherence with risk management framework.

+ Accountable for planning, directing, delegating, and coordinating activities for moderately complex work efforts to accomplish goals and objectives within a specified timeframe, scope, and budget.

+ Monitors and reports on business objectives, work efforts achievements, and key indicators and communicate trends to project team members.

+ Communicates with work efforts stakeholders and executive/senior management and provides insight on issues through root cause analyses.

+ Facilitates collaboration on creative alternatives to project challenges and resolves issues / removes obstacles with subject matter experts.

+ Removes obstacles and impediments to ensure business and operational objectives are met.

+ Develops, tracks, and maintains work effort(s) budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.

+ Manages ambiguity and consistently seeks to drive clarity amongst work effort(s) stakeholders.

+ Defines the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.

+ Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans.

+ Identifies and determines interdependencies of work within work effort(s).

+ Participates in work effort(s) closure activities to determine benefit / business impact realization to include retrospective management.

+ Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports escalation to resolve.

+ Drives adoption and challenges standards. Leads subject matter experts.

+ Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

**What you have:**

+ Bachelor's Degree in Business or Science discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 8 years of relevant experience in project or program management, including planning, tracking and delivery.

+ Expert knowledge of project management tools and methodologies.

+ Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (e.g., Waterfall and Agile).

+ Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.

+ Extensive experience leading complex projects with significant number of deliverables including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines.

+ Extensive understanding of risk management policies and procedures.

**What sets you apart:**

+ Direct experience delivering AI/ML, Large Language Models or Generative AI projects with an understanding of the onboarding, governance, model risk, compliance, legal, and privacy required.

+ Experience providing guidance and mentorship to team members on project management processes and ML/AI technologies.

+ Experience demonstrating ML/AI capabilities to clients/customers and promoting its services.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**What we offer:**

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160.00 - $189,530.00 **.**

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.