**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

The Senior Lead Communications Manager is responsible for developing and implementing effective communication strategies that support business priorities and culture initiatives and drive business transformation, with emphasis on our Operations organization. The position will support senior executives, acting as a trusted advisor and developing plans that drive their department’s strategies and ensure consistent and engaging messaging for employees and other audiences.

**The Main Responsibilities**

+ Develop and execute internal communication plans and campaigns that support the organization's strategic objectives and enhance employee engagement

+ Manage the development and distribution of compelling and business-critical content on internal communication channels, with emphasis on our Operations organization

+ Monitor and measure the impact and effectiveness of internal communication initiatives and provide feedback and recommendations for improvement

+ Build and maintain strong relationships with senior leaders across the organization and act as a trusted advisor on internal and external communication matters

+ Ensure compliance with the organization's brand identity, tone of voice, and style guidelines in all internal communication

+ Stay abreast of the latest trends and innovations in internal communication and employee engagement

+ Execute external communications tactics supporting senior executives

**What We Look For in a Candidate**

+ Bachelor's degree in communication, journalism, public relations, or a related field

+ At least 7 years of experience in internal communication, preferably in a large and complex organization

+ Proven track record of developing and implementing successful internal communication strategies and campaigns, preferably within an Operations organization with a focus on kaizen practices

+ Excellent verbal and written communication skills, with the ability to craft clear, concise, and compelling messages for various audiences and channels

+ Strong ability to build trust with senior executives and operate as an advisor

+ Highly collaborative and adaptable, with the ability to work effectively with diverse stakeholders and handle multiple projects and priorities in a fast-paced environment

+ Creative and innovative, with the ability to generate new and fresh ideas for internal communication

**Compensation**

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

**Location Based Pay Ranges**

**$111480 - $148630** in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

**$117340 - $156450** in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

**$123210 - $164280** in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

**$129080 - $172100** in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 333526

**Background Screening**

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

**Salary Range**

**Salary Min :**

111480

**Salary Max :**

172100

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

**Application Deadline**

05/20/2024