HigherEd - Salesforce Solution Architect
19383
Chandler, AZ
8/20/2024 1:47:00 PM
CRM
FTE - IntraEdge
Job Description
Location: United States/Canada
Are you a visionary Salesforce architect with a passion for transforming higher education with Salesforce?
As a Salesforce Education Cloud Solution Architect, you'll be the bridge between business needs and technical possibilities. You'll leverage your expertise in Salesforce Education Cloud and the broader Salesforce platform to design, implement, and champion innovative solutions that empower universities, colleges, and other educational institutions. You will be given the opportunity to explore your passions and experience career growth as part of a rapidly growing organization.
Job Requirements
Responsibilities:
Serve as a project Solution Architect for client engagements, and work with project teams to achieve client project success and project profitability.
Stay up to date on the latest Education Cloud features and functionalities.
Partner with higher education clients to translate their strategic goals into actionable implementation roadmaps.
Assess complex business processes related to student recruitment, engagement, retention, success, and other processes and design cross-platform solutions needed to help students and faculty thrive.
Work with project teams to create and/or evaluate proposed implementation plans with an eye on how to best mitigate risk.
Design and architect scalable, secure, and user-friendly Salesforce Education Cloud solutions that meet client requirements. This may involve leveraging native functionality, configurations, customizations, 3rd party applications, and integrations.
Develop and document clear solution architectures and blueprints, including data models and user journeys.
Communicate complex technical concepts to both technical and non-technical stakeholders.
Present and demonstrate solutions to clients, gaining buy-in and building trust.
Proactively identify and mitigate potential risks associated with the solution.
Mentor Junior team members on best practice approach to implementations and managing client expectations.
Willingness to travel up to 25% as needed to support client and/or internal initiatives. Most project work will be performed remotely.
Qualifications:
Bachelor's or Master's degree is preferred.
3+ years experience serving as a Salesforce Solution Architect.
In-depth knowledge of Salesforce Education Cloud functionalities such as Recruitment and Admissions, Learner Success, Community Management, and Student Lifecycle Management.
Experience working with higher education institutions and their specific challenges related to student lifecycle management, admissions, and enrollment.
Experience leading End-to-end CRM project implementations.
Proven history serving as a higher education industry specialist.
Excellent communication (oral and written) and interpersonal skills. Ability to quickly establish relationships of trust and collaboration.
Salesforce certifications - minimum required certifications are Salesforce Admin and Salesforce Education Cloud.
Understanding of the Salesforce platform, including its core functionality and capabilities (Sales Cloud, Service Cloud, Experience Cloud, etc.). Knowledge of Marketing Cloud and Data Cloud a plus.
Excellent problem-solving and analytical skills.
Strong presentation skills.
Ability to work independently and as part of a team.
Additional consideration for:
Experience with Salesforce integrations using tools like MuleSoft, Boomi, or Informatica.
Experience with Salesforce Experience Cloud.
Functional knowledge of OmniStudio.
Understanding of cloud architecture principles and best practices.
If you're a passionate and results-oriented architect who thrives on creative problem-solving, we want to hear from you!