Overview **Remote after training. Must reside in the greater Phoenix / Scottsdale / NW Valley metro area.** Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 15,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary Responsible for processing patient health information, identifying, receiving and tracking deficiencies, quality reviews for all medical records. This position analyzes medical record content for presence, accuracy, completeness, timeliness, clarity, authentication, and legibility. This position is also responsible for responding to internal and external release of information requests in accordance to existing laws governing confidentiality and the release of medical records. Analyzes electronic records to ensure all patient accounts meet State, Federal, and other regulatory and accreditation rules. Performs these duties in accordance to HonorHealth Medical Staff Rules and Regulation requirements regarding record completeness. Performs chart analysis of medical records for documentation deficiencies and completeness. Collects and verifies receipt of discharged patient records. Prepares records for scanning and scans records into the electronic health record. Reviews electronic images for quality, correct name, correct account, and patient indexing information. Organizes loose documents and prepares documents for scanning, then reviews electronic images and indexes the documents accordingly. Reviews release of information (ROI) requests for medical records and/or radiology images to determine validity requests, identity of requestors, and appropriateness of releasing the information based on State and Federal privacy regulations. Assists customers with properly completing requests for medical records, fulfilling those requests via mail, compact disc (CD), electronic mail, or other approved means approved by departmental policy. Actively participates in department activities. Actively participates in safety initiatives and risk mitigating measures where appropriate. Completes all position and department safety related competencies and requirements on a timely basis. Performs other duties as assigned. Qualifications Education High School Diploma or GED Required Experience 1 year customer service experience in a high volume/fast pace environment. Required