U.S. Army Medical Command Fort Huachuca, AZ 85670
About the Position: This position is with the Medical Department Activity, Information Management Division at Raymond W. Bliss Army Healthcare Center, Fort Huachuca, AZ. Fort Huachuca is located 75 miles southeast of Tucson, Arizona. We are nestled at the foot of the Huachuca Mountains and enjoy the benefit of some of the best climate in the United States.
Serving as a system administrator for the Army Medical Department Activity (MEDDAC) and veterinary services on Fort Huachuca.
Work involves the planning, developing, implementing, and maintaining of enterprise management services, procedures, and IT systems to ensure the integrity and confidentiality of systems and data.
Providing technical support to end users, including troubleshooting and repair of desktop computers and peripherals.
Performing work independently and as part of a team in the administration, development, delivery, and support of IT end user and server systems, applications (email, file, web, printer, etc.), and services.
Responsibilities include, but are not limited to, providing advice and guidance on a wide range and variety of complex IT issues; interpreting IT policies, standards and guidelines; conducting analysis and recommending resolution of complex issues.
Conditions of Employment
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Permanent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDisabled Veteran w/ a Service-Connected Disability, More than 10%, Less than 30%Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APostal Service/Peace Corps and Other Unique AuthoritiesPriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes providing server administration services or server management and maintenance, providing technical support to end users, troubleshooting and repairing of desktop computers and peripherals, conducting data validation/verification, performing system security checks, reviewing proposed changes to servers and performing network monitoring. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).
I possess IT-related experience demonstrating each of the four competencies as defined: 1) Attention to Detail - being thorough when providing oversight of information technology and conscientious about attending to detail in the application of IT network policies and procedures; 2) Customer Service - working with clients and customers (e.g., senior management officials, information technology personnel, research and development organizations, the general public) to assess technology needs of a network, providing technical information or assistance, resolving network problems, or satisfying expectations; knowledgeable about innovations in network IT products and services; and committed to providing quality products and services; 3) Oral Communication - expressing highly technical information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information; delivering technically authoritative and persuasive oral presentations; listening to others, attending to nonverbal cues, and responding appropriately; and 4) Problem Solving - identifying network technology problems; determining accuracy and relevance of information; and using expert judgment to generate and evaluate alternatives, and to make recommendations. OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks... OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. You will be evaluated on the basis of your level of competency in the following areas:
Customer ServiceData and Content ManagementInformation AssuranceSystem Administration Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).
Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at - http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Two year trial/probationary period may be required. Direct deposit of pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. This is a Career Program (CP) 34 - Information Technology/Cyber Management position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. An incentive may be authorized such as Advance In-Hire; Relocation Incentive; Recruitment Incentive if the agency determination that it is in the Government Interest.