Blackhawk Network Phoenix, AZ 85067
At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies, and networks that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!
So, what are you waiting for? Shape your career and join our global network.
The Finance Operations Business Systems Analyst II is responsible for working with the Finance Operations Senior Director to support multi-year endeavor consolidating a wide array of existing Account and Settlement technical systems and manual processes. The primary role of the Finance BA will be analysis and definition of current state processes, systems, and requirements with existing Finance SMEs in operational GL accounting, settlement, billing, and operational support, engaging with Technology product teams to translate those ‘as-is’ processes into future ‘to-be’ requirements, and supporting the Finance operations Senior Director in project planning and execution, to ensure project goals are met.
+ Facilitate requirements gathering meetings, engaging Finance SMEs across diverse roles, responsibilities, and platforms, performing detailed analysis and additional fact gathering in deep dive sessions to define finance, accounting, and settlement requirements in a concise and comprehensive manner.
+ Work with Technology Product Owners to document business requirements, supporting transition of current state processes to align with new technology platforms and flows
+ Provide review and input on detailed user stories; partner with IT and Finance Operations Senior Director on grooming, prioritization, and implementation of those requirements
+ Support Finance Operations Senior Director seeking input across Finance divisions, business teams, and technology to provide proper prioritization of features and functions on various IT Product Backlogs
+ Drive definition and review of user acceptance criteria with Finance Operations SMEs and Managers, assist with development of test scripts, ensure defects are identified and handled expeditiously
+ Work cross functionally to drive testing lifecycle efficiently: root cause analysis, issue resolution, & re-test scenarios with SMEs
+ Support specific project task tracking and short-term milestone tracking, provide updates at weekly cross-functional review meetings, including tracking and resolution of issues and defects
+ Generate detailed documentation for end-user system interactions, user workflows, and UI specifications, providing end-user documentation
+ Perform Finance Operations team training and workshops for new tools, processes, and UIs
+ Manage end-to-end LOE requests and process
+ Organize workload to support multiple parallel initiatives and work streams
+ Communicate clearly with all functional areas of the company
+ Minimum 2-4 years of experience working in Finance Division roles (GL, A/R, Billing, Settlement, etc.) with system and operational experience
+ Experience with accounting practices, operational dual control, audit and compliance a strong plus
+ Previous experience and familiarity with software development teams, supporting requirement and user story definition and drafting
+ Strong English writing skills; writing samples will be required from candidates selected for interviews
+ Strong organizational skills – previous project or product management a plus
+ Excellent verbal communication skills; able to communicate concepts and requirements, as well as project plans to cross-functional teams
+ Ability to define, understand, and map end-to-end processes
+ Experience performing high-level data analysis; must have a general understanding of databases and structures
+ Strong competency in Microsoft Office products (Excel, Word, PowerPoint) and Visio
+ Resourceful and a self-starter with immense attention to detail and follow through
+ Ability to multi-task and perform multiple initiatives at one time
+ Ability to work in a fast-paced environment under pressure of deadlines
+ Persistence and ability to hold project team members accountable
+ Experience with scrum teams and terminology a plus
+ Bachelor’s Degree in Business, Computer Information Systems, or related field or equivalent experience
+ Previous Project Management or QA experience preferred
External Company URL: www.blackhawknetwork.com