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Apps Systems Engineer 4 - Production Support Lead
Wells Fargo    Phoenix, AZ 85067
 Posted 25 days    

* Important Note*: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

*Wells Fargo Technology* sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers.

Wells Fargo Technology’s Data Technology Platform Support Team team is looking for a lead Production Support Engineer to support the operations of multiple Enterprise scale Data Warehouse applications within the Production Support Shared Service organization. This position has the primary responsibility of providing Level 1 production support, analyzing, troubleshooting, and resolving production job failures, data research, recommending and implementing code fixes as well as coordinating with the ETL Development, Database, and Business Analyst teams within each application team.

Responsibilities include:

* Lead over Production Operations Support team members.

* Provide support for routine technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services.

* Use diagnostic tools to maintain, troubleshoot and restore standard service or data to systems and escalate as appropriate to meet established service level agreements.

* Assists with routine migrations from development to production, upgrades or installations.

* May write basic queries to extract data and validates data loads.

* May assist with project sizing efforts.

* Updates documentation and procedures.

* Troubleshoots network, hardware and software issues under close supervision and escalates problems.

* Understands BCP, quality, security and compliance requirements for supported areas.

This job is in the Production Support area and has no application development. Could be asked to develop processes/tools to aid in supporting production.

Required Qualifications:

* 5+ years of application development and implementation experience

* 4+ years of job scheduling experience

* 5+ years of UNIX experience

* 5+ years of application production support experience

* 5+ years of experience with multiple RDBMS such as Oracle, MS SQL, Teradata or DB2 LUW

* 1+ year of leadership experience including coaching, training, and mentoring

Desired Qualifications:

* Excellent verbal, written, and interpersonal communication skills

* A BS/BA degree or higher in science or technology

* 1+ year of Ab Initio experience

* 1+ year of Teradata experience

* 1+ year of Network Data Mover (NDM) experience

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANT_NW/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5531448&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Job Details


Employment Type

Full Time