Conduent Tempe, AZ 85282
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.
+ All applicants must be US Citizens
+ All applicants must complete ALL questions on the questionnaire
+ This is permanent exempt full-time position with benefits
+ This position is not eligible for relocation related reimbursements
CUSTOMER SERVICE MANAGER Finance/Accounting & Travel
As the Customer Service Manager, you will be responsible for the operational, on-site delivery of inquiry management to end user customers.
Provide day-to-day coaching, counseling, performance management and team accountability.
+ Lead, manage and develop direct reports
+ Provide initial and ongoing training and professional development for associates
+ Communicate key performance metrics and provide routine individual coaching and counseling in relation to these metrics
+ Maintain attendance records, time sheets and time off requests for team members
+ Ensure proper use of company tools and technologies by associates
Ensure client operational service level agreements (SLAs) are achieved.
+ Effectively manage team to ensure the sound execution of our customer service processes
+ Track established KPIs and leverage the data to proactively manage the execution of services
+ As required, update account documents, scopes of work, and/or processes in accordance with amendments to client contracts
+ Bachelor’s degree from an accredited college or university or equivalent management (5-7 years) experience required. Business degree is preferred
+ Knowledge of finance industry is desired
+ Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
+ Ability to write reports, business correspondence, and procedure manuals.
+ Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
+ Proficient in MS Office; advanced Excel skills required, including pivot tables.
+ Previous direct management experience of at least 5-10 people within the last five years.
+ Must be a citizen of the United States (no sponsorship or GCs at this time)
+ Must consent to and successfully clear all required pre-employment screenings
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.