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Telecommunications Analyst III
Dignity Health    GILBERT, AZ 85295
     

**Overview**

Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charity care, community benefit, and unpaid cost of government programs. For more information, please visit our website at. You can also follow us on and.

**Responsibilities**

**Position Summary:**

Provide telecommunication system support for medium to advance complexity solutions, including software administration, moves, adds, and changes. Provide technical expertise for installation and maintenance of Telecom systems. Serve as liaison between the business and vendors and coordinates specific service delivery.

**Core Duties:**

+ Provide telecommunication system support for basic to medium complexity solutions, including software administration, moves, adds and changes, and basic to medium complexity troubleshooting

+ Assisting in recommending improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs

+ Plans installations by studying customer orders, plans, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assist in assessing installation site; assist vendor in preparing an installation diagram

+ Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications

+ Maintains telecommunication systems by troubleshooting and repairing outages; testing back-up procedures; updating documentation

+ Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems

+ Maintains customer rapport by listening to and resolving concerns; answering questions

+ Keeps supplies ready by inventorying stock; placing orders; verifying receipt

+ Maintains safe work environment by following codes, standards, and legal regulations

+ Updates job knowledge by participating in educational opportunities; reading technical publications

+ Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

+ Assisting in writing technical specifications

+ Assisting in maintaining records and preparing required reports relevant to the operations of telecommunications

+ Serve as liaison between the business and vendors and coordinates specific service delivery

+ Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications

+ Manages assigned projects and program components (e.g. telecom system design, installation, and repair; parts and equipment inventory, etc.) for the purpose of maintaining equipment in a safe and functional operating condition

+ Monitors assigned servers and telecommunication systems for the purpose of ensuring continuity of service

**Qualifications**

**Minimum Qualifications:**

+ Bachelor’s degree in related business discipline (or equivalent work experience) required

+ **Six (6) years of experience (or equivalent combination of education and work experience supporting large PBX and voice mail systems) required**

+ **Cabling skills, MS Office, Nortel PBX administration a must**

+ Ability to work independently as well as work with the team when needed required

+ Ability to multi task in a fast paced work environment required

+ Demonstrated strong interpersonal skills in the customer service approach to service delivery and effectively communicate with our customers on requests and incidents required

+ Demonstrated effective **time management** and organizational skills in prioritizing and executing assigned tasks required

+ Functional understanding of business needs enough to offer advance telecommunications voice solutions required

**Preferred Qualifications:**

+ **Three (3) years of experience supporting IVR Technology preferred**

+ Three (3) years of experience supporting **Cisco UC preferred**

+ Experience installing and supporting call accounting software platforms preferred

+ Cabling skills, including familiarity with cabling standards from ETSI, TIA and EIA, as well as familiarity with the National Electric Code, preferred

+ Cross-platform telecom systems skills preferred

+ Advance understanding of relevant metrics and analytics for telecom networks preferred

+ Working knowledge in the use and maintenance of advance installation tools preferred

+ Knowledge of the advance concepts of telecommunications preferred

+ Ability to apply specialized communications methods and analytical techniques preferred

+ Excellent abilities in the use Microsoft Office applications including Word, Excel, PowerPoint and Visio preferred

+ Identification and control of hazards preferred

+ Advance documentation practices skills preferred

**Connect With Us!**

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Equal Opportunity

Dignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

Dignity Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at **(415) 438-5575** and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

Dignity Health participates in E-verify.

**Job ID** _2020-97027_

**Employment Type** _Full Time_

**Department** _Field Support Services_

**Hours / Pay Period** _80_

**Facility** _Dignity Health System Office_

**Shift** _Day_

**Location** _GILBERT_

**State/Province** _AZ_

**Standard Hours** _Monday - Friday (8:00 AM - 5:00 PM)_

**Work Schedule** _8 Hour_

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Job Details


Employment Type

Full Time