The Mark-Taylor Companies were established in 1985 as a privately-held, Arizona-based organization focused specifically on the multi-family housing industry. More than 30 years later, we’ve grown to become one of the region’s longest-standing and most-proclaimed asset managers, developers, and owners of rental communities. We’re extremely proud of this foundation and believe we’re just getting started…
We work every day to ensure that our employees, residents and clients enjoy the best living experience possible. We build to the highest of standards, provide cutting edge resident services, and offer our employees exceptional benefits and growth.
We believe that to be exceptional means to take an allegiance to hard work, but more importantly, it means to bring an immense amount of passion and curiosity to learning new things. At Mark-Taylor, you’ll be challenged to be better every day, but most importantly, you’ll be encouraged, supported, and valued, with your career growth a constant priority and focus.
In this role, you will….
Serve as an integral member of Mark-Taylor’s management team, consistently upholding our commitment to provide exceptional communities that invite, inspire and feel like home for our residents. You will drive success for the company by ensuring the community and team you oversee is consistently meeting the high standards and principles we live by. You will be responsible for growing & developing your team, serving as a guiding force for both strategic & tactical initiatives.
Our Ideal Candidate:
What does a Mark-Taylor Manager of Community Operations look like? You possess a competitive spirit, with a humble heart. You are a goal-oriented leader willing to do what's right over what's easy, who demonstrates genuine care and concern for your team, clients and residents. You are studious and career-minded, loyal, competitive yet collaborative. You are a mentor and an inspiration to the people who work with and for you. You are an effective communicator with affinity towards serving others, who focuses on building rapport and relationships.
The work you do:
Own the day-to-day operations and optimization of a multimillion-dollar asset
Coach, mentor, and inspire a team of administrative and service personnel; coordinating their activities to create the most streamlined and effective processes and procedures.
Oversee hiring, promotions, transfers, discharges, and ongoing employee performance; on-board, train and develop new and current employees
Act as the subject matter expert for your community’s sub-market, keeping in tune with competitive communities and surrounding employment base.
Work in coordination with the Manager of Facilities and Service with regards to exterior property issues (including landscaping), outstanding unit service requests, unit move-out costs, move-in turn schedules, market ready inventory, maintenance staffing, supplies needed, etc.
Manage key performance factors for the community, such as unit availability and assess any necessary price adjustments including premiums on vacant unit and on-notice units.
Manage various community specific accounting activity, such as daily bank deposits, record collection activity, monitor daily input of rent payments, weekly purchase orders, invoices, Budgets, etc.
The skills you bring:
5+ years management experience in a customer facing environment
Excellent communication skills
Professional appearance and demeanor
Multi-tasking and organizational skills – demonstrated ability to perform multifaceted projects in conjunction with daily activities.
Good reasoning abilities and sound judgement.
Collaborative management style – demonstrated mentorship ability.
Service orientation, with ability to be assertive/persuasive when needed.