Discover Phoenix, AZ 85004
Our excellent perks designed to help you reach your goals and live a rich, healthy life, include the following:
Paid Time off (up to 40 hours annually)
Full service cafeteria featuring Starbucks and subsidized Mindful options
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site Health Clinics
Onsite Employee Assistance Program Counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
What You’ll Do
Handle basic and routine customer services inquiries and problems.
Respond to customer service inquiries and problems via multiple channels, generally recording consistent problem areas.
Navigate a computerized data entry system or other relevant applications.
How You’ll Do It
Utilize effective communication skills to handle customer service inquiries.
Use computerized system for tracking, information gathering, and/or troubleshooting.
Refer customer inquiries to appropriate published materials, secondary sources, or more senior staff.
High school diploma or GED
1+ years of experience in Call Center/Customer Service
A quiet work space
Internet service with a minimum speed of 5 Mbps
Personal smartphone or a tablet
Keeping our employees safe is a key focus at Discover. This position is based in our North Phoenix, Arizona call center. Based on the evolving situation with Covid-19, we may ask you to be onsite on day 1 for equipment pickup and New Hire Orientation. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building. *
*At Discover’s discretion this position may be work from home and adjusted back to “in office” at any time.
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.